I recently had the unfortunate experience of dealing with Hagerty Insurance, and I must say that my overall impression of their customer service was incredibly disappointing. The lack of communication, being consistently pushed on the back burner, and feeling utterly neglected throughout the entire process made me question the value of the services I paid for. First and foremost, the communication from Hagerty Insurance was abysmal. It felt like pulling teeth to get any response or update from them. I would reach out multiple times, leaving messages and emails, only to be met with silence for days or even weeks. It left me frustrated and anxious, wondering if anyone was actually working on my case. Furthermore, Hagerty Insurance seemed to have no regard for my concerns or the urgency of my situation. Whenever I managed to get a hold of someone, I was constantly told that my issue would be addressed promptly. However, days turned into weeks, and I found myself continually being pushed to the back burner. It was as if my claim was not a priority to them, despite the fact that I had paid for their services. The most distressing aspect of my experience was the overwhelming feeling of being neglected. I chose Hagerty Insurance with the expectation that they would provide the necessary support and assistance during a difficult time. However, instead of receiving the help I needed, I was met with indifference and a complete lack of empathy. It was disheartening to feel like just another customer to them, rather than a person in need of assistance. In conclusion, my experience with Hagerty Insurance was nothing short of a nightmare. The poor communication, being consistently pushed on the back burner, feeling neglected, and not receiving the services I paid for left me deeply dissatisfied. I would strongly caution anyone considering their services to think twice before entrusting their insurance needs to Hagerty Insurance. Their lack of professionalism and apparent disregard for their customers' well-being is simply unacceptable. read more

I currently am not a Hagerty policy holder but was perusing sites for eventual purchase and wanted to see what others were saying about the organization. After reading some of these post it is apparent that many of the extremely negative offerings that most of these individuals have missed the point of vintage car ownership requirements. Most truly vintage care owners driver them on a limited basis and in some areas only in the better weather months. When I finish my restoration on a 40 year old vehicle I doubt if it will be driven over 1,000/ year if that much. It will never be driven in the rain or snow unless it is a sudden, unpredicted occurrence. I will be the only one driving as my wife cannot drive a manual transmission and I probably wouldn't let anyone else drive it without my being on board and they have insurance coverage themselves. I understand the companies position on certain prohibitions such as horsepower limits, primary backup vehicles,everyday driving use, work transportation, as well as congested urban areas with their higher accident incidents. I do not consider any vehicle less that 30 years old as 'classic' especially if it hasn't been restored. Hagerty is no different than any other auto insurer in that they have certain limitations on just what kind of coverage they will provide. In their case, generally, their policy holders will drive the insured vehicle less miles and more safely than the general motoring public. We have AAA membership and have had for decades so the breakdown towing they offer exceeds that of Hagerty and we would never use it if we did breakdown somewhere opting to call AAA. It would appear that all these one star complaints are being posted by individuals who are looking for a full coverage auto insurance at a low premium rate. They need to go with their current carrier most of whom will offer the same coverage regardless of old their vehicle may be. read more

We had a phone conversation with Joshua regarding increasing coverage on our classic 1965 Mustang, and he was outstanding from start to finish. He was extremely knowledgeable and clearly knows his work inside and out. What stood out most was how he treated us, he made us feel like real people, not just another customer or policy number. His personality was warm, professional, and easy to talk to, which made the entire process comfortable and stress free. He took the time to explain everything clearly and made sure we understood our options without any pressure. It's rare to find someone who combines expertise with genuine customer care, but Joshua absolutely delivers both. We truly appreciate his help and highly recommend him to anyone needing insurance guidance, especially for classic vehicles. We've been with Hagerty for about a year now, and the experience has been consistently excellent. They make everything incredibly simple and straightforward, from setting up coverage to making adjustments when needed. Every time we've reached out to customer support, we've been met with friendly, welcoming people who genuinely seem happy to help. It doesn't feel scripted or rushed, just real assistance from people who know what they're doing and care about the customer experience. Overall, it honestly feels like a company that values both its products and its people. Based on our interactions, it also seems like a great place to work, because that positive attitude comes through in every conversation we've had. We're very satisfied and would confidently recommend Hagerty to anyone looking for classic car insurance and solid customer service. read more

I want to applaud Logan for helping make a (not insignificant) refund happen. The error occurred when I mistakenly selected the wrong insurance biller in my online banking payment system. Instead of paying HANOVER Insurance for our homeowners policy, I mistakenly selected HAGERTY Insurance, which was listed immediately above HANOVER insurance. (We have a policy with Hagerty for our 1967 Austin Healey.) I spotted the error the next morning but it was too late to cancel the payment. Adding to the fun: We were just beginning a 2.5-week road trip, with uneven access to the Internet. So it seemed a bit of a miracle when got a call from Logan asking why we felt we needed to send money when we didn't owe anything. (A reasonable question....) I quickly filled him in on my mistake. We were prepared to reach out to Hagerty when we got back home, but to have someone reach out BEFORE we did anything was a very pleasant surprise. And true to Logan's word re: issuing a prompt refund, a check for the full amount arrived Saturday and has already been deposited back to our bank account. In short: We were so impressed with the customer service and how easy the refund process was for us. So: THANK YOU (and apologies) to everyone who played a role in fixing our mistake. read more

Originally, my review was a one star and I had nothing good to say about Hagerty. I received a call back from Tom Hubbard, who reviewed my application and approved it. We did make some changes, but I was happy. If you get denied and have a legitimate gripe, contact the underwriters dept directly and maybe they can work out your policy where everyone is happy. My problem was the way the car looked (its under restoration) and the fact that my son had an at fault accident was their initial concern. I explained to Tom what my plans were for the car and that my son would not operate the vehicle plus an amicable lowering of the agreed value and I was on my way. I will say that this should have been done from the start but nevertheless I felt it was handled correctly by Hagerty and its staff. So I corrected my review to what I believe they now deserve, 5 stars!! I appreciate that they've worked with me and went the extra yard as far as making this a pleasant experience. If you have a problem, speak with underwriting direct and plead your case, you may come to an amicable agreement for coverage. I agreed to send them pics on the cars progression and along with that they will increase the value.. Thanks for making it right Hagerty!! read more

Hey everyone I wanted to write a review about my experience with Hagerty so far and my adjuster Eric Russell. My dream car - a 1970 Chevelle was stolen 5/1 and I filed a claim and followed the guidance of Hagerty and the police. Luckily the Cheville was recovered but it did have some issues from the theft. Fast forward to end of June and Hagerty has let me know they are issuing a check to begin the repair work. The process was just under 8 weeks to start the repairs which feels a little long but fair since they have to do their due diligence - but they were very communicative the whole time. There was a couple small miscommunication errors but my adjuster let me know it was an accident and not intentional. I don't understand how Hagerty has such bad rating/reviews. I know each case is specific, but they have been very helpful with me thus far! I think they are a great insurance company and highly recommend them to any classic car owners. Also install extra safety measures on your classic car as soon as you purchase yours and don't take security lightly when it comes to these classics! Thanks again to Eric for his time helping me as well as the whole Hagerty staff! read more

From reading the reviews posted here, most are from disgruntle folks turned down for insurance because of Hagerty policies of use, storage and horsepower. I read them with a grain of salt. My experience is that Most folks only post reviews for their bad experiences. I was please with their process so that's why I'm posting. I recently purchased "collector's" car insurance from Hagerty. I completed most of it online. I did have to return one phone call and sent one fax. I was pleased with the price and coverage. The only quam is that when I received my proof of insurance it showed the insurance company as "Essentia Insurance Company". I went online to see that they are an underwriter for Hagerty. I just think I should have been told this up front, but it would not have made a difference. person I spoke with was very friendly and answered my questions. I was very satisfied with the overall process. Gary read more

I've been insured with Hagerty for several years and have consistently had great experiences with them. I originally called to ask about a defensive driving discount and ended up speaking with Aaron, who was incredibly friendly, patient, and knowledgeable. Instead of just answering my question and ending the call, he took the time to review my policy and pointed out a few things I should consider to make sure I'm properly covered. I really appreciated that he went the extra mile to explain my options without making me feel pressured. It felt like he genuinely wanted to help me make the best decision for my situation. Customer service like that is hard to come by these days. Because of that experience, I feel confident that I'm insured with a company that truly values its customers. Highly recommend Hagerty if you're looking for an insurance company that provides knowledgeable support and excellent service. read more

I am a retired Independent Insurance Agent. 42 years in the business taught me what I should look for in service, both policy and claims. I have multiple cars covered on the same policy. I had a crack to show up in the windscreen of my XKE Jaguar roadster. I called Hagarty and the adjuster wanted to send me a check that day. I was certain that I didn't want the money until I had a firm estimate to replace the windscreen. I received the check, advised Hagarty and they stopped payment. I got a written estimate from their approved glass shop in my area and forwarded it to the claims dept. It was considerably higher than the original payment. I immediately received the check for the estimate that I submitted in full. This took less than a week. This is the type of service I always expected my agency to provide for my clients, I thank Hagarty for exceeding my expectations. read more

Hi Matt-I have had four collector cars for over 50 years..... you want me as a client. ...... TWO claims in that 50 years. I cherish my collector cars...... I dont take my eyes off them. My Saleen has been in my Cover-it garage for over 12 years. Four Tornados, 5 Hurricanes! 15 Blizzards of 4 feet of snow. We have a storm a month here. Thankfully no events. I have a well maintained Cover-it garage that is fastened 6 feet into the ground on each corner. There is a big difference between a cover-it garage installed WRONG and one that is installed and fastened correctly. I will not leave my Saleen one of only 14 made outside. I was told this the last 5 years. You do outside storage only..... that means under the elements. I will certainly try to call you back...... after all, four cars 50 years???? You want clients like me.... I think! Happy Motoring!!! Paintxpert Since 1969! read more

He spoke English !!!! And very well !!!! So many other company call centers are foreign background employees, or the call center is actually overseas, I totally hate that. I can't understand a thing they are trying to speak to me about. Also, I swear Hagerty has these phone reps in a building where they report to work.......keep it that way. These call takers that are working from home and answering this type of stuff....yes it can be done remotely with a computer and phone - but when these call takers have their baby crying in the background or their dog barking at the UPS or mailman - you know how frustrating that is for a customer, it super frustrating and just a huge turn off for me. This phone call was quiet, he was respectful, he knew what he was doing and he spoke well. Congratulations Hagerty - I'll be a customer just for these reasons. Good customer service !!! read more

Hagerty has the best, most complete coverage for classic cars, and their pricing is very reasonable, so much better than the big A company for my daily drivers. I appreciate that I can actually drive my classics without fear, instead of hiding them in the garage. I've had Hagerty for years now, and was just in a stressful situation after my dad passed away. Noah was very knowledgeable and able to quickly resolve my problem. After I freaked out, Noah was so calm, professional and friendly, and I'm so glad he was able to just sit and chat with me for a moment during a very stressful time. Service was so quick and easy, but even more than that, I appreciated Noah's kindness and a couple minutes to talk football so I could forget about all the other problems in the world. read more

Sarah was awesome to work with. She was friendly, fast, and very responsive throughout the entire process. She took the time to clearly explain everything, answered all of my questions without hesitation, and made the whole experience smooth and stress-free. I really appreciated how easy she was to communicate with and how quickly she got things handled. Overall, my experience with Hagerty was excellent from start to finish. The process of setting up classic car insurance was straightforward, the coverage options were clearly explained, and everything moved quickly without any hassle. It's refreshing to deal with a company that understands classic cars and keeps things simple. I would definitely recommend them to anyone looking to insure a classic vehicle. read more

The most confusing item in my life every year is getting pip papers and proof of medical insurance to Haggerty and Progressive, I send Progressive three times each year, this year they charged me 60.00 extra first payment even though its their fault. Haggerty was my fault i sent the info and paid my bill and thought i was good, but come to find out the email was wrong due to spelling hagerty (haggerty) but Josh spent over 20 minutes with me and finally realized i spelled haggerty wrong, he took my info and got me email and said he will forward to the right dept. he was very polite, and understanding, I do not get that with progressive, which i believe i will change shortly. but Haggerty is always polite and reasonable read more

Joe was absolutely the BEST! Having recently experiencing HORRIBLE customer service from Progressive and subsequently cancelling ALL my family's policies-it was beyond amazing to finally get a company who CARES! Joe was not only knowledgeable with my vehicles but was able to get me a lower monthly rate with SAME coverages! Hagerty has a customer for LIFE due in large part to Joe's excellent customer service! (Give him a raise!) I WILL be recommending Hagerty to all my family, friends and coworkers starting today! Looking forward to being part of the Hagerty family and driving stress free knowing i am fully covered with a company that actually appreciates classic jeeps! THANK YOU ALL! Especially Joe!! read more

I've had other classic car insurance coverage over the years, but once I found Hagerty I knew I'd found the best. Knowledgeable, friendly and incredibly easy and convenient to work with, I recommend them to all my classic car friends. I even had the unfortunate opportunity to try out their claims department a few years back and once again, it was as painless a process as I could expect. On top of all that, enjoying the benefits of being a driver's club member is simply the icing on the cake. And the cost for all this wonderfulness is so much less than I'd expected I wondered if they'd made a mistake. As long as I have my classic cars, I'll have Hagerty coverage. read more

Lexi is very friendly and helped with my question easily. She reminded me that the value of our 1964 Impala SS had gone up. She helped me raise the policy limit, took my payment and sent confirmation. We had an enjoyable but brief chat. As a classic car repair shop owner I have had several customers with Hagerty coverage. I have always had a fine interaction with their reps. NEVER any problem with covered repairs. They understand classic and special interest autos and trucks and the special needs and requirements. I have been recommending them to my friends, family, fellow club members, customers and folks at car shows, cruise nights, etc. read more

Hagerty is great until you file a claim. Their "staff" is all temp worker/subcontractors across the USA. My vehicle got broken into and damaged - Hagerty paid $1300 on $3500 worth of fixing my vehicle. Then Hagerty began sending me emails and letters using vague terms like "tuning up" my policy. My lawyer says that in California, Insurance Companies cannot use vague language that could not be understood in court and doing that actually violates California Insurance Law. I asked Hagerty to define "tuning up my policy" and they never did. Bottom line is that Hagerty is no better nor different than any other Auto Insurance Company in the USA. read more

Wow, I was lucky enough to get Darcy on the phone! Darcy was very helpful. He was engaging. I felt he informed me without the feeling that I was on a sales call. I enjoyed this type of engagement, in fact, several times during the conversation, I was thinking how well Hagerty did on training their customer support staff. I had a great experience. For anyone who maintains a vintage car and keeps it in showroom condition, there is no other option then Hagerty. They clearly understand this market and the discounts they reward to individuals who protect their car from time and elements, is incredible !!! Thank you Hagerty !!! read more