I've worked with Bill for 10 years and appreciate his tremendous knowledge when it comes to knowing…read morewhat needs to be done to help make a business profitable.

I started doing business with Josh at the Larkin Group in 2013. I was in a huge bind at the time…read moreas my homeowners insurer decided to drop our coverage after having issues with the quality of my roof. I had been scrambling to find an insurer and nothing was panning out. My realtor put me in contact with the Larkin Group and they came through with the coverage I needed. My agent Josh, walked me through the application process and had me insured either on the same day i contacted him or shortly thereafter. I felt he was knowledgeable and seemed to care about us and our situation. I have since had an new roof put on my house, but in light of the great service I received from the Larkin Group, i have decided to stick with them. I have periodically had to call Josh for information on claims or small issues with payments, and he has always responded within the same day and answered all my questions. My only reason for giving it a full score is that I feel the price is higher than you get from going directly through the insurance company. However, after going though being booted by an insurer I was dealing with directly, I have see the benefits of having a agent.

I have tried calling my agent numerous times and she is never available. I am constantly talking to…read moreher service person who has actually told me she doesn't like talking to customers and that the service person is actually the one doing the requests I ask for. So why do I even have an agent. The service person is very nice and helpful. They should make her the agent and get rid of the lazy agent that doesn't want to take any calls.

Tim is always on top of things and takes care of all my worries. Tim takes the time to answer all…read moremy questions and brings up things I hadn't even thought of to make sure I am well informed.

Tim Collins State Farm Insurance Agency is as good as it gets. No matter your situation, they will…read morego to any length to get the best outcome for you. Here are some of the qualities they possess: Listeners: Pay close attention to customer's needs Communicators: Strong ability to communicate clearly Well-informed: Knowledgeable on industry, offerings, and customers Thorough: Committed to following through on efforts and communication Trustworthy: They do what they say, say what they mean and keep their word

Over all a great experience. She had a genuine interest in me, my car and securing my insurance…read more Beautiful customer service with a wonderful representative. Left the call happy and positive!

As loyal Hagerty customers , for many years we decided to go over our policy today and got the best…read morecustomer service ever ! Thad was our customer service rep. He was knowledgeable, friendly and is the #1 reason we have stuck with this company for so many years. Give this guy a big pat on the back ( and a raise ) as he definitely helped 2 seniors today. Thank you Hagerty but most of all a big thank you to THAD !! Sincerely, the Phillips

I have been using Hagerty for my insurance and towing needs for years. If I had anything bad to…read moresay it would be when they moved from a 150 miles tow to a 100 mile tow. Other than that I have had nothing but excellent service from Hagerty and highly recommend them to anyone that has classic or exotic cars that need insurance.

I contacted their office four or five times beginning last October for getting a quote. Like anyone…read moreelse, we were looking for "nothing but the best." Unfortunately, no one ever returned our calls. Even if your firm wasn't interested in taking our case, a simple courtesy call would have been appreciated. Apparently, that level of courtesy is not part of what "nothing but the best" means.

That was not any sort of racist group sign. It was a ghost blow-up thing during Halloween. There…read morewere a bunch of them around town. They sold them at the Home Depot. I doubt that store sells racist decorations as you suggest. Please do not suggest such hateful things toward a good, honest local business.