Coco was amazing!!! 10/10 the best haircuts we've had and her attitude was fenomenal.

I went to this salon for a face-framing highlight service and toner. My hair already had existing lightened pieces and old highlights through the lower lengths. My goal was not a dramatic transformation. I simply wanted the face-framing pieces blended into my existing highlights and toned closer to the reference photos I showed. Before the service, I showed multiple reference photos and clearly explained both the placement and the color tone I wanted. I specifically explained that I do not like orange or brassy tones. At the same time, I also explained that I did not want an overly ashy result because extremely cool tones can wash out my complexion. The reference photos showed the balance I was looking for, and I trusted the stylist's professional judgment to achieve a similar tone. Unfortunately, after the face-framing highlights and toner were completed, my hair was Noticeably warmer and more orange than it had been before the appointment. The attached before-and-after photos were both taken in natural light, and the difference is very clear. When I pointed this out, the stylist consulted with another team member. They discussed lifting the face-framing pieces further and using a different toner. I listened to their conversation, and their proposed solution seemed reasonable to me. We agreed that I would return about an hour later, after their next client, so they could correct the color. However, when I returned, a manager became involved and immediately changed the direction of the conversation. Instead of discussing how to correct the unwanted warmth, I was repeatedly told that if they lightened the face-framing pieces again, the top would become much lighter while the lower sections would remain darker. This same explanation was repeated over and over. The problem was that I was not complaining about brightness. I was talking about tone. I repeatedly explained that I wanted the orange/brassy tone corrected. I was not asking for dramatically lighter hair. I was talking about color tone, while the manager kept redirecting the conversation back to brightness and contrast. Despite explaining this multiple times, I felt that nobody was actually listening to what I was saying. The stylist who originally seemed willing to correct the issue ultimately said she was not comfortable proceeding with the correction. The entire interaction with the manager was extremely frustrating. From the moment she joined the conversation, I felt she approached the situation from a position of authority rather than trying to understand my concern as a customer. Instead of working toward a solution, the focus seemed to shift toward defending the original service. I completely understand that mistakes can happen. Hair color is complex, and no stylist can guarantee a perfect result every time. That was never my issue. In fact, I did not come back angry or demanding. I waited for 1.5 hours as requested, returned politely, and was fully willing to give them the opportunity to fix the problem. Had they attempted the correction and it still did not work, I would have accepted that. At least they would have tried. Instead, I felt as though I was being blamed for the situation. There were repeated explanations about my hair and why the result happened, rather than a genuine effort to address my concern. As the before photo clearly shows, my hair did not have the strong orange tone that appeared after the service. The manager eventually offered to call another salon, but by that point I no longer felt comfortable accepting a recommendation through her. What made the experience even worse was how the conversation ended. While I was still trying to discuss the issue, the manager repeatedly said, "Have a good day. Have a good day. Have a good day." Rather than feeling like customer service, it felt like an attempt to end the conversation and push me out the door. Only as I was leaving did the manager finally acknowledge that there was some orange in the result, after spending most of the conversation insisting that the color was correct. What frustrated me most was not simply the final color result. It was the fact that the stylist and another team member had already acknowledged the issue and proposed a correction, but once management stepped in, the focus shifted from solving the problem to defending the original service. I left with hair that was warmer and more orange than before the appointment, and with the feeling that my concerns were dismissed rather than addressed. I have had my hair colored many times over the years and have visited many salons. I have never experienced a situation where a customer concern was handled this way. The final color was disappointing, but the way the situation was managed afterward was far more disappointing. read more

Hair Cuttery - Hair Stylists Near Me - Virginia Beach, Virginia

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Best haircut ever! I have long hair with a bit of wave and Hairstylist Natalia nailed it! We'll worth the price I paid. I will definitely be a return customer the this shop. Thank you Natalia. read more

Natalia always does an amazing job on my hair whether it's a cut, color, treatment or style.

CoCo was great! Professional and very nice. Have me exactly what I asked for in a cut.

I had an amazing experience and the results were great. Natalia was fantastic. We had a great conversation and she gave me all the details up front so there was no surprises. read more

Natalia is amazing! Today was the second time I booked with her and she was able to squeeze me in at the last minute. Will be coming back to her :) Thank you Natalia! read more

I cannot say enough good things about Shelby! I came in with a couple photos and a comprehensive hair history and she NAILED IT! I've colored my hair for years and this is one of the first times that my color has come out exactly like the photo. Shelby knows how to mix formulas and has a great eye for color. My trim was perfect and I really appreciated her input about if I should do curtain bangs (spoiler, I got them and they look great). I will definitely be back specifically for her! The place was clean and everyone was professional too =) read more

Hair Cuttery - Hair Stylists Near Me - Virginia Beach, Virginia

This complaint is not directed at this location or any Stylist. It is directed at Hair Cuttery Corporate and specifically at Lily the automated agent that scheduled my appointment at a local Hair Cuttery! This agent texted me to offer a discounted haircut price of $15 using a Discount code. After getting my haircut I was told the price using the discount code was $23. It is not appropriate and false advertising for the company to utilize its automated devices to recruit local clients under false pretenses! read more

the best cut I've received for my textured hair. I'm extremely happy with Onyx's beautiful work

Coco did an amazing job on my hair! The haircut I got is loads better than any other quick cut place I've been to!

The stylist was super nice t he facility was very clean. The ambiance was super stiff. The felt the stylist was very new and probably needed shadow someone experienced before get her own seat. She was not prepared as she asked another stylist for a specific clipper guard. Then there was a conversation between the two of them as if neither new how Clippers work. I wanted to leave at that point. I stayed to give her the shot. After complete she asked if I was good with it, I was not but did not say anything. I went to another barbershop and got it fixed. I tipped $6 based off friendliness but I could tell that she seemed very nervous while cutting my hair. read more

AJ is the best. Even though it's been a year since they cut my hair they remembered the # of the guard(?) for the clippers I like and recommended new products for my curls. read more

We came since there was no school today and my oldest has been begging for her hair to be cut. There were 3 women working, but one who was checking people in was more interested in fixing a mouse problem on the computer than helping with my 3 kids who were getting cuts. Kids 10 and under get a haircut for $16. It says online all cuts come with shampoo and conditioner but that wasn't offered. I'm not too upset as it's very cold out and it's an extra $8 just to be blow dried. My oldest was cut by Tammy, and she wasn't the friendliest. She gave my daughter a very quick cut as she was treating another customer in the sink with hair products. My daughter tried talking to her and received one word replies if she got a reply at all. Didn't love Tammy and I was hoping my daughter would have had a better experience. She's happy with her hair though. My niece and son were cut by Herminia and I absolutely loved her. She talked to my niece like a grown up, asked her all sorts of genuine questions, and made sure she liked her cut too. With my son, she was wonderful. He's only 4 and a bit iffy with people cutting his hair. He did so well and she was so patient with him. She had a very warm charm about her. I wish we weren't on a time crunch and got all three kid's hair cut by her. I'd come back for my kiddos next haircut and I'd request and recommend others to see Herminia. Also, sorry for no photos, I don't post my kids on public socials, but I can say all my kids look great! read more

I love the lady who cut my hair, but i doubt I'll ever go back because of the way the "manager" spoke to our 2- year- old son. She was VERY RUDE!!! Natalia did a great job and has an amazing personality read more

Very happy with service, Nattie very sweet lady I recommend this salon, my blow was awesome read more

I just wanted basic shampoo, condition and braided. And it was done professionally. I will be returning.

IMOGEN is an awesome stylist. He listened to what I wanted, but also gave his opinion - which I am glad he did. He talked me through everything he was doing & made me feel at ease, especially when I originally was going with just 1 in off and left w 4 inches cut off. I am more that happy. As for the salon - everything was clean, and the other stylists were nice. read more

The ambiance is cozy and it's near to our house,the staff are friendly,after giving birth to my son needed to get myself back again my husband recommended this salon im happy with the outcome miss natalia did great to my hair,definitely going back to this salon worth it,thank you so much read more

I asked for a seasoned professional hair stylist. I was willing to be flexible in regard to time. The gentleman who did my hair did a horrible job. IF he is a seasoned hair stylist, I would hate to have had anyone else. I was having my roots colored and a hair cut. Twice I had to request to have my roots touched up (while I was there.) I had promised him a $20 tip before he even began....so I honored my word. I am mad at the solon manager for letting him work there. I think the gentleman did his best...but it was a terrible cut. Stay away! read more

We always see Von and she does great with all of my families different hair types. She's also patient and kind with small children.

I love coming here because of Savoyne (Von). She has always done my hair well and if I'm confused on what I want she explains the options. If I don't know how to explain what I want, she helps get me there before just cutting away or dyeing away. Plus, she is always a great conversationalist & professional. I will always trust her with my hair. Highly recommend her ! read more

I have been sick, injured and in the hospital six times in the last seven months. Because of one of my illnesses and many different types of medications I was loosing lots of hair and I could not take care of my hair for the last six weeks. Hair Cuttery has taken exceptionally good care of me and I am grateful for their kindness and expertise. read more

Pretty much always get the haircut I want with little or no issues. Artists are always friendly, greets you with a smile and are very courteous. They have great products for your hair as well. Place of choice. read more

Hair Cuttery - Just some of the products available!! - Hair Stylists Near Me - Virginia Beach, Virginia

I love my hair!! And Renee ( idk if I spelt it right) But she did amazing and did exactly what I had wanted!!! I'll 100% recommend her! read more

I love Von she is a great hair cutter and stylist. as well as mentor for those she is working with! I love that she can cut a Farrah Fawcett feather perfectly!! read more

I was scheduled for a hair color appointment on 4/14/23 @ 11 am by Laura, When I arrived She wasn't there and I waited for at least 15 to 20 minutes all to find out that the other two mixed race stylist saying that they didn't know if she was coming and that they had to call her which I never got a "yes" or "no" on her arrival. There were 3 Stylists there and the 2 mixed race stylists didn't even ask me what services did I need or even asked me if they could help me. I definitely don't recommend this unprofessional establishment to anyone! read more

Tammy was AMAZING! She went above and beyond to make sure that I was happy with my hair. I will definitely be back.

Love this place! Rosey is our go to person for EVERYTHING! She's constantly working to improve her skills and all around knowledge of her job! We only go to her! read more

Second time I made an appointment and they canceled it a couple hours after I confirmed. they tried calling me from an unknown Number and did not leave a Voicemail so I didn't find out until I got there. read more

Scheduled a haircut with Emilia and they switched me to another stylist without my knowledge. Then they call me to tell me that the stylist was sick so they had to cancel. That's how I learned they switch me to a different stylist. So unprofessional! read more

Extremely unprofessional. I scheduled a reservation for 1045. I show up at 1044. The woman sitting at the desk looked, annoyed, when I walked in. I told her my reservation time and name. She replies "oh, you're my appointment." Once again, appearing to be annoyed. She then continues chatting with the male standing in front of her. Looks at me and says "you can have a seat; he will be a quick buzz." Confused, I sat down. Knowing I had a reservation and he apparently was a walk in. So, why did I have to wait if I was on time? 12 minutes past my SCHEDULED reservation, I walked out because she started to wash and style his hair. Completely unprofessional. What was the point of my scheduled reservation?? read more

I am new to the area so I was in a panic mode when it came to finding a salon to go to. Plenty of reviews on Yelp! But it's still overwhelming. I decided on Hair Cuttery because it is budget friendly and I'm glad I did. I got Bianca as a stylist and she was very knowledgeable and friendly. I didn't get much done to my hair but I will go back to her because she seemed to know so much about my kind of hair. Quite refreshing to get a new person and not be disappointed! Thank you, Bianca! read more

Hair Cuttery - Being new to the area, I was in panic mode, but I'm glad I got Bianca who was very knowledgeable and friendly. Will return..ask for Bianca! - Hair Stylists Near Me - Virginia Beach, Virginia

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Thank you to Emilia for a great cut today! They took me on time and a great experience overall. No complaints.

The only salon open on Sunday it seemed, myself and my whole family came in for haircuts. I was so happy with all of our haircuts and the women were so sweet with my kiddos. Great vibes here. Usually I go to private hair studios but for the price, this salon is fantastic! I truly think they only hire talented stylists. read more

I'm originally from Maryland, and I grew up getting my hair cut at a very upscale salon. So when I moved down to Va Beach; I spent quite a bit of time looking for the same sort of place. This Hair Cuttery taught me that you don't have to pay extravagant prices to have an excellent haircut. I always go to Megan; she discusses what I want to do with me beforehand and verifies we are on the same page. Then she artfully executes what I've asked for, and I am always thrilled with the results. Yelp says that the pricing here is moderate, but I'd say it's inexpensive compared to most other places. Other salons charge women $60 just for a cut! The pricing here is excellent, the service is outstanding, and I found "my" salon. read more

Would have been nice to even try this place but they will tell you anything to make you hang up the phone. Different excuses as to why it will take a long time to get an appointment and walk ins are taking a long time today. If you don't want to cut hair, then just say we don't have appointments today. Annoying and rude. read more

$17.00 for a poor quality hair cut no shampoo or blow Va Beach Blvd Hair Cuttery You are going to lose business no wonder I was the only sucker in there.It's time to hire some stylist that know what the hell they are doing read more

Came here on a Saturday around 1. I asked my hairdresser Chantel if it usually gets busy on the weekends and she told me it does. Best time to come is after 4 for those who don't want to wait. I didn't wait that long since I was only getting a shampoo + trim $17. I had an awesome experience, Chantel was super chill and down to earth. Now I don't have to worry about my nasty ends thanks Supercuts! read more

They always deliver :) Rachel did an AMAZING job on my hair! I had previously had a hack job before and she made it all better THANK YOU