I don't usually write negative reviews, but my experience with this company was so disappointing that I felt it necessary to share. I'm a student living on loans, and I decided to save up to address my insecurity about my thin hair by getting a hairpiece. After researching, I chose this company, which claims to be the "#1 in the US." Unfortunately, my experience was far from what they promised.
During my online consultation with the manager, Yvette, I explained how much this meant to me and how important it was that everything went well. She was very nice at first and made several assurances, including:
1. The hairpiece would boost my confidence (it didn't; it made me feel worse).
2. The hairpiece would last at least four weeks (it barely lasted a week).
3. I'd get the exact haircut I wanted (the haircut was awful).
4. They'd also work on my beard (they didn't).
When I went in, the hairpiece didn't match my hair color or texture, and the haircut was completely wrong. I was so upset that I asked them to remove it immediately, but they refused and insisted I "try it for 24 hours." Desperate, I asked a friend who's a hairstylist to fix it the same day to make it slightly better.
I decided to request a refund within 24 hours, as the contract allowed, but they refused. Despite months of trying, I never received a refund. I was charged $1,700 for a hairpiece that didn't meet any of my expectations. To make matters worse, Yvette, who had initially been so kind, became rude and claimed she wasn't responsible for anything she said during the consultation. She even told me to speak to their lawyer.
An employee admitted the service was poor and that I deserved a refund, but nothing changed. That employee ended up quitting because they couldn't stand working for such an unprofessional company.
Please, save yourself the stress and money--don't work with this company. They make promises they don't keep, deliver subpar results, and treat you poorly if you voice your concerns. Think twice before trusting them with something as personal and important as your appearance. read more