I apologize for the lengthy review. I was a new client. I have Multiple Sclerosis & heat sensitivity is a problem with my thick hair. My only request was "as long as it ALL goes in a low ponytail so I can keep it off my neck" & he said he'd do that. I also didn't like how bulky my ponytail is, & I said he could layer it BELOW the ponytail to fix that.
I suffered alopecia last winter from an M.S. drug I was on, & the bangs area was not only thin but gray from the roots in a big area right in front. I hadn't colored it in a while; it looked bad. Dwayne sold me a kit with shampoo, conditioner & serum, also a styling gel, all to help regrow thinning hair. Due to arm weakness, I can wash my hair only about once a week. I knew it wasn't likely the products could work if I didn't use them more often than once a week, so I never opened or used them. The total price of them was $65.
Two & 1/2 months later I was in the area, so I took them back for a refund. He said "it's been too long, so you can't get a refund, but you can get a service". (There is no return policy posted anywhere, or printed on the receipt.) I scheduled a cut for a few days later.
When I arrived for my cut at 10 a.m., there was a lady in his chair getting a trim. Dwayne was saying to her how "often Debbie schedules a client in front of another when there isn't time enough to squeeze them in". He was looking at me as he said it. It was more than 30 minutes later that he finished with her & called me over. I tried to again explain why I brought the products back, but he kept cutting me off, saying repeatedly "we're not going to talk about products!" He seemed angry. Debbie said "I told him you just couldn't afford the products & that's why you returned them!"
I then said that it did NOT all go in a low ponytail after the 1st cut, & that the layers were so short it was many weeks until finally I could get them all in. He was not happy with that. I wear glasses which have to come off; I can't see what is happening during a cut. Also, he blew it dry with a diffuser after that 1st cut, so I couldn't tell it was too short.
Dwayne then cut it SO short, there was only a tiny ponytail if I pulled very tightly. He said "do you want to just leave with it wet in a ponytail, since you said that's all you do at home?" He had made me so uncomfortable, I agreed so I could just get out of there.
Later that day, I removed the ponytail. When I saw the back, I was horrified. He had cut a large section in the center way short. Obviously that's why he encouraged me to leave with a wet ponytail ~ he didn't want me to see what he'd done! Outrageous. He got his revenge for my complaints, he didn't dry or style it which is supposed to be included in the $60 charge, he got back $65 in products, & he gave me such a rude attitude he surely knew I would never return!
You definitely DON'T always get what you pay for. They "poor-shamed" me as well, Debbie adding before I left "now you can go 6 more months before it needs to be cut again!" Needless to say I was very embarrassed, and ashamed that I'm disabled with M.S. & unable to work & afford $60 haircuts. I would give them a very negative, "minus 2" rating. read more