I was honestly surprised to see so many negative reviews for the Aspen Dental location in Glen…read moreCarbon after the experience I had. To be fair, most of those reviews are over a year old, but if I had read them before making my appointment, I probably would have gone somewhere else. I'm very glad I didn't. I only visited Aspen because my crown fell out and my regular dentist was on vacation for the week. With upcoming travel plans, I needed to get it fixed immediately, and Aspen was able to get me in the same day. From the moment I arrived, I was impressed. The front desk staff was friendly and welcoming, and the check-in process was incredibly smooth thanks to their tablet based technology. The office itself was modern, clean, and professional. Compared to my current dentist's office, which is starting to feel a little dated, Aspen's facility felt very up to date. I understand this is a corporate dental practice, but I also have to admit that it may be difficult for smaller independent offices to compete with the technology Aspen has invested in. Every piece of equipment used during my visit seemed advanced and efficient. As someone who appreciates organizations that embrace technology to improve the customer experience, I was genuinely impressed. The entire staff was friendly, professional, and helpful, including the dentist. Maybe they were trying to win me over from my current dentist, but if so, it worked. I've already scheduled my next appointment and plan to give Aspen a real chance as my regular dental provider. Another pleasant surprise was the cost. My crown replacement was less than $30 out of pocket, and the treatment plan and pricing for my next appointment appeared normal and transparent. Based on my first visit, I couldn't be happier with the experience. I'm looking forward to my next appointment and will gladly update my review if my future visits are anything less than the excellent service I received today. For now, Aspen Dental in Glen Carbon has definitely earned my recommendation.

March 28, 2025, I went to Aspen Dental in Glen Carbon, IL for routine dental work following a…read moreconsultation a few days earlier. I was advised to undergo periodontal treatment and a tooth extraction, which I approved ahead of my Friday appointment. After being taken back, I was given numbing injections to prepare for the periodontal procedure. However, I was then left alone in the chair for over 45 minutes with no one checking on me. Knowing the office closes early on Fridays, I became concerned as time kept passing. Eventually, a technician came in and completed what was supposed to be a full periodontal treatment in about 15 minutes for all four quadrants. I've had this procedure done multiple times before, and it has always taken well over an hour. When she began finishing up, I asked if the treatment was complete, and she said yes. I also asked about polishing, and she told me it wasn't included. At that point, I could hear staff rushing around. When I asked what time they closed, I was told they were closing in 10 minutes--which explained why the procedure felt rushed, especially after I had already been left waiting for so long. I was also supposed to have an extraction done that day. A few days later, I called the office to report that my teeth still felt like there was debris left behind from the "treatment." I was scheduled to come back in, and after new X-rays were taken, it was clear that significant areas had been missed and needed to be redone. I spoke with the office manager and expressed my dissatisfaction with the poor quality of care, especially given the high cost. We agreed that I would be refunded all out-of-pocket expenses, and only the periodontal treatment would be billed to insurance, with all other services (extraction, flipper, etc.) refunded. I saw refunds issued back to my credit card, so I assumed everything--including the insurance refund--had been handled. However, when I went to another dentist recently, I found out Aspen Dental never refunded the insurance company as promised. I called to speak with the office manager, but was told she had just joined a conference call. The person I spoke with immediately became defensive and claimed they could not issue refunds for services already rendered. She also stated she was not present when the original agreement was made. This entire experience has been frustrating and unprofessional--from rushed and incomplete treatment to poor follow-through and lack of accountability. I strongly recommend thinking twice before agreeing to services at this practice.

Nobody ever answers the phone. I received a text message that they "will call you back as soon as…read morepossible ". Never received a call. Called again received the same text " will call you back as soon as possible" Never received a call. Finally called and left a voicemail and did receive a phone call. When I went to reschedule my appointment for cleaning was told I could get in today at 1pm or 5 months later in September. Nothing in between. I prepaid for services, biggest mistake I ever made. Also quoted dental work at a cost of 2 1/2 times the cost I was quoted from a dentist a year earlier. I hope dental cost aren't rising that quickly. I will go anywhere but here. I haven't had any interaction with Dr. Moody, he may be a great dentist but his practice leaves a lot to be desired.

My first visit to Edwardsville Family Dentistry was this year on 1/30 . I can't be happier with the…read moreexperience . From the minute I entered the foyer , I was treated very professionally and very kindly by all involved with my care . I had had my teeth cleaned and x-rayed . I'm going back next month for some work . I know that I'll be well taken care of here .

Dr. Regalado and The Smile Center are fantastic! And everyone in the office is so friendly and…read morehelpful. We have gone to The Smile Center for multiple family members and have always gotten the best care. They treat my son like he is their only patient and I love the fact that we never wait longer then 10 minutes for our appointment. They are efficient, friendly, and personal. They worked with us on payment plans which was very much needed. My son and his health and the issues that bring us to the office are important to them. My first consultation with Dr. Regalado exceeded my expectations. I know very little about dental and corrective care and Dr. Regalado did such a great job explaining why exactly my son needed an expander before braces and what I like most is she never promised a specific length of time it would need to be in. She wanted the focus not to be on the time but on the correction being done right and not rushed. She kept asking me if I had any questions and wanted to make sure I felt secure in the process before we jumped in. It's a lot of money to put towards something and she didn't want us to be blindly handing money over. She wanted us informed and excited! The office is very kid friendly. It has toys and treats and games in the waiting room and the walls have a huge ocean mural that my son loves to look at and points out all the ocean wild life. They also have a great program for kids where with every visit the kids get Smile Dollars and at any point you can bring your Smile Dollars back to the office and exchange them for a prize from the treasure box. My son has been saving up all his dollars to have a great shopping day in the treasure box . My husband has also been a patient of Dr. Regalado's. At the age of 34 my husband decided he needed braces and started wearing Invisalign. We started his process at a different office and felt that he was not getting the personal care or real answers out of the Orthodontist. He was told it would only take 18months to fix his teeth and after 18 months they kept telling him, "just a couple more months." When we switched to The Smile Center Dr. Regalado sat with him in a free consultation and told him they should have never promised him such a short timeline. It took 3 almost 4 years to finally correct his teeth and Dr. Regalado really took personal care and interest in his case. She wanted to make sure he could trust her and the work that was being done. I do not have one negative comment about our experience with The Smile Center. From scheduling appointments, making payments, our free consultations with Dr. Regalado, and our visits in the office has been the best health care office we've ever been to. I have never been to an office that made us feel so personally cared for from both the doctor to her assistants to even her front desk staff. I have raved about this office to friends and on different Facebook posts and thought I'd make it official here on Yelp. Highly recommended!!!

Would recommend this group to everyone! Great service for both myself and my kids. They are…read morehonest and have the pt's interest at heart!

Dr. Charles Borden researches complex dental cases and keeps up on techniques that make me feel…read morecomfortable in seeing him. great guy too

I find Dr. Borden and his staff to be warm, yet business like. I would highly recommend Borden…read moreDental Arts!

Dr. Dave has been our family dentist for about ten years. For one family member or another, he has…read moreprovided fillings, tooth extraction, crowns, sealants, fluoride treatment, mouth guards, and teeth whitening. He's smart, competent, and responsive to questions and concerns. Dr. Dave explained the need for orthodontia when my daughter was younger, and is monitoring growth of wisdom teeth to let us know the right time for removal. My kids like him, and I think most children would feel the same. The entire staff does a great job: from scheduling to regular prophylaxis to billing and payment, we've never had a problem.

This is what a small town dentistry practice should be. I've been going to the Hyten practice…read moresince, well, I had baby teeth. I recently went for a cleaning and a checkup while I was home for a few days. the elder Hyten has passed on his practice to his son, but the care and general feel of the place is still fantastic. The staff is very nice and you just get that feeling that they really care about you. the actual office is nice as well, with flat screens mounted on the wall so that you can focus on something other than this 15038 RPM polishing machine shoved down your throat.

I came to them for an estimate for a lot of work. They took a lot of pictures, cleaned my teeth,…read moretook every penny that both my insurances would give them and charged me personally after that was gone. I left uncertain about what exactly I was charged for. I had the work done somewhere else. After some kind words of apology I took my review down and went back to them. I realized I could have been mistaken. I was not. They convinced me to come back, I had my teeth cleaned, and after both of my insurances (they stack) Kellerman Dental says that I still owe them over $500. Considering everything, I can't help but assume this is personal. I'm not certain what I did.

I had contacted this dentist on IG, as he instructed to get an appointment. I received texts from…read morea woman asking me specifics that I had already filled out on IG. It's been over 2 weeks and I still don't have an appt. Too much delay equals poor customer service.

Always top of the line dental care. Have been a patient for years. Excellent…read morestaff.

From the owner: Specializing in: - Dentists…read more- Oral & Maxillofacial Surgery - Cosmetic Dentistry

The staff is wonderful. Dr Bryant is the best! I have recommended this office to many people.read more

If you are the least bit nervous about dental work you really need to visit Dr Bryant's office…read more The friendly staff will put you at ease immediately. They are efficient and knowledgeable about insurance and able to answer questions about procedures and coverage. When you get in that chair you can relax and watch tv! The hygienist does her job with care and concern for your comfort. Best of all Dr Bryant is an excellent dentist! He has done lots of work on me over the years and absolutely pain free. I have needed a rather unusual procedure to tighten up an old implant and it was no big deal to Dr Keith Bryant He is very professional and just a darn good dentist. The Covid protocols are above and beyond anything I have seen yet, including air purifiers throughout the office. If you need a dentist, go to a good one, go to Dr Keith Bryant!

I usually don't enjoy going to the dentist but after being greeted by the friendly front desk staff…read more, to the hygienist Katie it was great . Watching the ceiling tv was so cool. Then meeting Dr Shelton he was so kind and figured out my sensitivity issue immediately . I am so glad I found this office . A+

From the owner: Park Place Dental Group specializes in cosmetic and general family dental care. We combine modern…read moretechnology with personalized service to our patients. We offer comprehensive services in a relaxed environment, dedicated to restoring the natural beauty of your smile. Our services include cleanings and preventative care, fillings, crowns, veneers, teeth whitening, gum disease treatment, extractions, root canal treatment, Invisalign invisible braces, dental implants, and partials and dentures. Call us today for more information.

Dr. Hite is great and his staff is truly nice and pleasant! They were able to get me in very…read morequickly with a dental emergency and made my experience a really good one. I've been to several other dentists and this is by far the best dentist that I have had.

From the owner: Family Dentistryread more