Three stars is the average between the totally condescending, patient-hostile front desk staff, and the high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine. read more

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some nice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame. read more

Doctor Haller has been the primary care physician for our entire family for many years. We started using his services when my children were young and now he is the PCP for their children as well. He is also the PCP physician for my in-laws where 4 generations of my family have entrusted their health care to him. He is a personable doctor who does a great job at listening to what ails you and/or concerns you may have and provides sound common sense approach to addressing them. He is not quick to spend your money and will offer low cost options as well which is greatly appreciated in todays environment of high copays and deductables. Things to keep in mind when dealing with him is that his business has greatly grown over the years, in large part to his great reputation, and there can be a sizable wait for non emergency services like physicals. Relative to emergency visits, there is no issue with seeing the doctor same day. Also as has been noted in some of the reviews, the ladies manning the front desks can be a bit abrupt which I am not factoring in on this review. Overall, I am very pleased and thankful to have a doctor of his skill/disposition providing care to my family and would highly recommend him if you are in the market for a new doctor. read more

Love the doctors, but the front desk ladies are making me seriously consider finding a new family practice. Whether I call or come in person, I am always spoken to rudely, and there is no empathy for patients. People go to the doctor when they are already feeling down, the last thing you need is to be greeted by snobby, uncaring individuals as soon as you walk in. I called to ask for a script refill for an allergic reaction I've sadly had for years. I waited 5 hours before calling back on status and they told me the doctor has yet to open the message. I asked if they can speak to her and let her know it's urgent as my skin is on fire. They said no, she is with patients and there is no way to contact her...and they could not update me on timing. I said ok great I guess I'll just sit here in agony with no sense of when I may get my meds and the receptionist replied "okay sounds good!" read more

I have been a patient here for over 5 years, but time and time again the front desk and people who have answered the phone are rude and condescending. Not just one or two people over the years.. but nearly every single time I call them or come in the office. And worst of all they always give the wrong information!! Whether it is insurance information or appointment or general questions, I am always given the wrong information! I told a doctor what they said to me and they were appalled! Every doctor I have seen there have been great, but front desk people are preventing my family from the care that we need. I dont think the doctors can do anything about it, so we will not be back. I hope for the patients' sake they make a complete overhaul of their front desk/customer service workers. read more

I was seeing Dr. Haller for many years. Great doctor and person. It can be challenging to get in and see him when your sick. I suffer from a primary immune system disorder basically missing most of my immune system so I get sick easily. I switched over to Dr. Heather Molnar who is actually his daughter at the same location. I prefer to see her. She is friendly and a great doctor. Dr. Hugg is also very good. Actually all of the physicians at this group I trust and rate them very well. I think they are all duel board certified as Internal Medicine and Pediactrics. read more

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I have been coming to this office for years and have seen all the doctors. They are all incredibly professional and helpful. I currently take my kids to see Dr. Hug and Dr. Savage and am very pleased with the care they receive. I am particularly happy with Dr. Savage for my 6 year old daughter--she spends a lot of time with us and answers all my questions, which has been fantastic. My daughter loves her. Dr. Molnar and Dr. Haller are also both incredible, knowledgeable, and empathetic doctors. Others have commented on the front desk staff being unhelpful and unpleasant--that hasn't been my experience. I've never had an issue with the staff. read more

I was a potential patient calling in to set up an appointment with Dr. Hug, as a new pt, the young lady told me that Dr. Salvage was the only Doctor taking on new patients. So I told her I would look up Dr. Salvage info online and call back. Before I could hang up the "young lady" answering your phone began taking about me like a dog in the street to someone in her background. (phone call today 9/4/19 at approx.. 10:40 a.m.) I just wanted to warn you, because this makes your practice look bad having low quality people answering your phones. I definitely will have second thoughts about bringing my family to this practice because I don't like doing business with any negativity. read more

I've been coming to Dr. Haller for several years now and I'm always pleased with how thorough he is as a practitioner, and how genuine he is as a person. He always engages me in conversation to help him with his examination and he has great bedside manner. His staff is also on point and always professional down to the virtually painless blood draw clinic across the hall. Getting in here, to see Dr. Haller specifically, can be a chore if you're healthy needing a simple physical, so it's best to schedule them in advance. But if you need an appointment for an illness I've never had an issue getting an appointment immediately. read more

Dr. Molnar was a caring doctor when I started going there but something changed and she stopped my high blood pressure which really hurt me badly and then when I went back she denied ever doing it and accused me of seeing another doctor. The front desk people are scary too one of the old women yelled at me for no reason, another bad incident so make sure to stand 10 feet away when you want to talk to them. read more

Yes, I certainly agree with Anna K. and Eddie A. Those girls at the front desk are a NIGHTMARE! They are rude, impertinent and sarcastic. I love Dr. Haller and would have given the site 5 stars if not for the group at the front desk. I wonder who is in charge of them? They seem to have no oversight and answer to no one. I wish someone would do something about them. read more

They are a family primary care office, and our entire family (from newborn to adult) has used them (and continues to use them) for nearly the past fifteen years. It's easy to schedule an appointment and see a doctor. If I'm not mistaken, I believe that all of their physicians are board certified in both internal medicine and pediatrics. They do a really good job. By the way, Dr. Martilotti is the best! He is very knowledgeable and personable. Very good doctor. read more

I've been a patient of Dr. Hug's for nearly 10 years. He's a fantastic doctor. He's a careful listener, taking in concerns I've brought up over the years, and consistently helped point me in the right direction, even when it wasn't what I'd suspected. Additionally, the support staff have always been professional. read more