Dr. Hook did surgery on my ankle in March 2023 for a torn ligament. I have since found out I never…read moreshould have had surgery in the first place and should have been prescribed physical therapy. From other reviews I have read, Dr. Hook seems to be very surgery happy because that must be the bigger money maker. I have had nothing but complications post op. I also fell in the Advocate Condell Surgery Center after the surgery. I had just woken up and needed to use the restroom. His staff put me on crutches to walk alone and I had a nerve block in my foot and leg and a cast. I fell in the bathroom and smashed my foot on the floor. Dr. Hook is aware of this and the results of the injuries to my foot and has done nothing to help me. Because I was in excruciating pain for months, I sought a second opinion from a doctor at Illinois Bone and Joint. He ordered an EMG and MRI. EMG showed extensive nerve damage in my foot and leg. The MRI shows the ligaments that Dr. Hook supposedly repaired is still torn. Also, I found out post surgery that Dr. Hooks fellow, Edgar Sy, did a large portion of my surgery without my knowledge or consent. During my last visit with Dr. Hook, he reviewed the EMG and MRI and denied the ligament is still torn. I was in tears asking him what I'm supposed to do with a messed up foot and can't walk properly and his comment was that he can't remember my surgery because he does so many and mine was a few months prior. I'm going to be reporting this to the Illinois Department of Health. Its really sad when you trust a doctor and his staff to care for you with such total disregard.

Office experience at the after hours urgent care was abysmal. First the fact that they are now…read moreallowed to require a credit card be kept on file always is ridiculous. Requiring a credit card to see a pediatric patient with an immediate injury, even though the patient has had 100% verified insurance in their own system, and you also have a very good PPO in network with them (or so they say) is just ridiculous. and if you ask them not to keep the credit card info in their system for privacy reasons, they simply say well then we refuse to see you. Even if you offer to pay cash. That is very suspicious. That is also not doing the best thing for patients. This needs to change. I have the right as a patient to check my insurance EOB before being charged on my credit card and ****Stop acting like this is a retail business*** it's a medical facility. Please stop treating Patients like a commodity or just a business. You should not be in the medical field as owners of a clinic if this is how you treat and see your patients.

This review is for the therapy division at this location. The therapists are great and show you…read morewhat to do to get back to good. The trouble started today, as they called to let me know I missed my appointment. Trouble is they sent the schedule to me back in October. My appointment was not at the time they called for, not to mention the day was wrong also. When I called back to let the desk person was telling they changed my schedule, why not tell or better yet ask the patient if that would be okay. I am going there tomorrow to get all this junk fixed.

Dr. Groya is my mother-in-law's and sister-in-law's orthopedist. My mother-in-law fell, and broke…read moreher hip and I was the "lucky" soul to have her sort of fall on me...and cracked some ribs and tore all of my rib cartiliage. The pain was excruciating and my regular doc could not see me until June 2 so I called Dr. Groya's office because no one but him (knowing my mother-in-law's situation) would believe how this happened. Dr. Groya was amazing. He helped me immensely - made sure that I was out of pain and really cared about me. His office squeezed me in, listened and CARED. LOVE, LOVE, LOVE, LOVE this doctor.

I recently broke my ankle and had to see Dr. Groya, as he was one of the doctors in my insurance…read morenetwork. He ended up needing to do surgery. Dr. Groya is excellent. He is super experienced and competent, and he also has great bedside manner. He patiently answers all questions and takes his time to make sure you are well cared for. He doesn't try to rush you out the door like some doctors do. His nurse Penny is also excellent. From the moment I called the office I felt like she cared a lot about my situation and about me as a person. I wouldn't wish a broken ankle on anyone - it hurts! But if anyone I know does go through this I am sending them to Dr. Groya and Penny.

Dr. Groya - Is a no nonsense doctor/surgeon who believes that old parts can be replaced and…read morerepaired with good therapy - and encourages aqua therapy. He is especially good with seniors and his office is located right behind Plymouth Place.

Had a great 90-minute massage therapy session with Maureen. What a great experience. Maureen…read morereally knows how to work her hands!

Dr. Evenhouse gave me my life back…read more I have a lifelong history of back issues stemming from an injury when I was young. In 2018 my issues has degraded to the point I could no longer walk, stand or move much without assistive devices and LOTS of pain. I went to Spinal Specialists, Pain Management Specialists, Surgeons, Physical Therapists, hell I even tried acupuncture and no one could help me for over a year. Within 6 months of working with Dr. Evenhouse I could walk again. I can't put into words how life-changing it was. He diagnosed my issue, worked with me to correct it, gave me clear instructions on how to prevent future issues, and was always available when I needed him.

Dr. Chen is truly an angel. I have never felt so genuinely heard, seen, or cared for by a doctor or…read morean entire medical practice. From the very first visit, Dr. Chen took the time to really listen--without rushing, without dismissing, and without making me feel like just another patient. His compassion, attentiveness, and depth of understanding are rare. He explains things clearly, answers every question with patience, and makes you feel safe, respected, and supported in your care. It's obvious he truly cares about his patients as whole people, not just symptoms. His staff is equally exceptional--kind, professional, responsive, and genuinely warm. From scheduling to check-in to follow-up, they create an environment that feels calm, caring, and welcoming. You feel supported every step of the way, which makes an enormous difference. Dr. Chen and his team set the standard for what healthcare should feel like. I trust him completely and feel incredibly grateful to be under his care. If you are looking for a physician and practice that truly listens, advocates for you, and treats you with kindness and respect--this is it.

yes very knowlegeable and caring helped with my problems for a 77yr old man he left my insurance…read moreand could not afford but would if i could