I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

I've used a lot of different storage services during my 18 years in the Army. This has been the…read morebest experience I've ever had by far. Everyone I've dealt with has been extremely friendly, accommodating, and helpful. They clearly explain all of the options available and their prices are very competitive. The property is clean and secure. I'll be using them again when the need arises. I give these great people my highest recommendation.

The local manager, Chris, is amazing. Always works to ensure he provides the highest level of cus…read moreservice. It's great to see that this is level of customer care still exist.

I believe this is the best storage facility in Texas. Chris is amazing, such a professional…read moreexperience and great customer service

There is a guy thats up there... we asked for the rental truck that was 19.95 and told us he didn't…read morehave one as we were staring at the one sitting right outside the build... them proceeded to get on the phone and didn't say anything after that. So we just left.

Do not rent from this location. The customer service is horrible. The vehicles are dirty and they…read moregive the vehicles to you with no gas than try to charge you for it when you bring it back the same way you received it even though they know they gave it to you with no gas.

Guy at truck check in was rude. I pulled in and had the truck pointed in the wrong direction. He…read moremade me turn it around and said he couldn't help the fact that I couldn't follow directions. We had to wait at pick up because the truck hadn't been returned. That's not my problem. They shouldn't schedule truck turn around so close. Complete jerks...won't rent at Uhaul on the access road in Killeen again

Very kind staff and extremely helpful. The facility is nice and gated. Easily can have semi or box…read moretruck move in out of spaces with large driving spaces. Definitely will continue service and use for further service as needed.

Quick response and great value. Laura was amazing and friendly while she was helping set up my…read moreneeds.

Decent enough place, was using them for about three years. They had a tenant with a rat infestation…read moreand they decided not to let anyone know. After a few months of not accessing my storage I show up and there are rat feces everywhere. I asked the manager if she was aware and she said yes, they had a tenant in the 100's building who brought an infestation with him. The appropriate thing would have been to inform the tenants. I'm sure they are quick to reach out for payments, should be the same when there is an issue on their end. I cleared out and went down the street to Extra Space Storage. Bigger unit for better price and a clean facility.

I typically don't use or need a storage unit but was looking for one for my son. I tried multiple…read morecompanies and the rates were astronomical. I called the Big Red Barn and Mrs. Lisa was so pleasant. I immediately knew after the call I needed to go to the location on in Killeen at 1328 W Stan Schluetar Loop. I was amazed! The office was clean and smelled awesome. The attitude of the ladies was also great. The rates were well within my budget and when Lisa said my rate came with insurance, my jaw dropped. Other companies wanted extra and the rates were already pricey. I feel confident having my son's belongings here and just want to say thank you to Mrs. Lisa for being so kind Cyminthia Rogers

Channelly is wonderful! She was very helpful with everything and explained all details as far as…read morestorage units and pricing and vehicle storage. Gave me a tour of my unit and was super super helpful. I recommend anyone coming here! Price is good and good area

I committed to their services because of these online reviews and they have not disappointed. Their…read morecustomer service is genuine and they go out of their way to accommodate your needs. Awesome experience!