Decent enough place, was using them for about three years. They had a tenant with a rat infestation…read moreand they decided not to let anyone know. After a few months of not accessing my storage I show up and there are rat feces everywhere. I asked the manager if she was aware and she said yes, they had a tenant in the 100's building who brought an infestation with him. The appropriate thing would have been to inform the tenants. I'm sure they are quick to reach out for payments, should be the same when there is an issue on their end. I cleared out and went down the street to Extra Space Storage. Bigger unit for better price and a clean facility.

I typically don't use or need a storage unit but was looking for one for my son. I tried multiple…read morecompanies and the rates were astronomical. I called the Big Red Barn and Mrs. Lisa was so pleasant. I immediately knew after the call I needed to go to the location on in Killeen at 1328 W Stan Schluetar Loop. I was amazed! The office was clean and smelled awesome. The attitude of the ladies was also great. The rates were well within my budget and when Lisa said my rate came with insurance, my jaw dropped. Other companies wanted extra and the rates were already pricey. I feel confident having my son's belongings here and just want to say thank you to Mrs. Lisa for being so kind Cyminthia Rogers

I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

I've used a lot of different storage services during my 18 years in the Army. This has been the…read morebest experience I've ever had by far. Everyone I've dealt with has been extremely friendly, accommodating, and helpful. They clearly explain all of the options available and their prices are very competitive. The property is clean and secure. I'll be using them again when the need arises. I give these great people my highest recommendation.

This Was my first time ever getting a storage and the employee called miss Michelle she was very…read morehelpful I got a 5 / 5 for 31 for the first month and they covered the storage insurance for my first month it was on the 2nd floor but for that price I don't mind she was very detailed in our conversation she answered all my questions I'm pretty I'm pretty happy I was quite sad How far it is from my house cause it's a little bit too out of my way but for the convenience of the price it's fine I don't mind and the customer service is beyond satisfaction.

I would not recommend this storage place until they change some of the staff. Reason being is I…read moreused to be a manager at another storage place and when I saw that public storage had a manager position open, so I applied. Less than an hour later I received the denial letter in my email stating they were going to go with other candidates. No big deal, it's not my first rodeo. It was until looking at the reviews I saw the name of my cousin. I was shocked. We are estranged, but I had no idea that her and her family had moved here from Houston. She has an extensive criminal record and shouldn't be around anyones information!! I have employment so it's not about that, it's about the principal, and I would definitely not store my things here. They obviously don't do background checks, or they would have caught this.

I cannot say enough great things about this storage facility and especially the property manager,…read moreXalen. From day one, the level of attention to detail, hospitality, and professionalism has been outstanding. Every time I call or stop by with questions, Xalen goes above and beyond to make sure everything is explained clearly and handled efficiently. You can truly tell that he takes pride in his work and genuinely cares about providing excellent service. The facility is always well-maintained, organized, and welcoming, which reflects the effort and dedication he puts into managing it. It's rare to find someone who is consistently this helpful, patient, and reliable. If you're looking for a storage facility with top-tier customer service and a manager who truly makes a difference, this is the place. Highly recommend!

Management was super helpful and professional! Mr. Webb is always kind and takes the time to help…read more The facility is very clean and easy to access.

Michael was helpful and very professional!! glad I got a storage here I was confused on some things…read moreand he was very patient and helpful thanks Michael

Got my storage room quick and for an affordable rate. The gentleman on desk was nice and even…read moreoffered me a cool water or some snacks! Definitely deserving of 5 stars, highly recommend.

I've had my stuff there for a few months now. Wasn't he plan but so far it is what it is…read more The price isn't bad. The place isn't climate controlled and I knew that. The bugs and snakes are gross. But it's by an area that has wildlife. The roads between the units is HORRIBLE! We were not warned and you can't tell by standing in the front looking down. It tore the bottom of our car. They moved us to another until but the road should be fixed. It's not safe. They themselves are super nice people. The one guys knows nothing about the office. I happened to be there on that day. The lady is very knowledgeable and fixed all the stuff that was wrong. Just know the other stuff and be prepared.

WARNING WARNING…read more WARNING I would give Freedom Storage zero stars if I could. My experience here was beyond unacceptable. My storage units -- along with numerous others -- were broken into, and somehow this all happened during the exact period when the cameras "failed." Convenient doesn't even begin to describe it. What makes this even more suspicious is that my units were not located together. Whoever did this knew exactly where to go. They would have needed to know the layout, the unit numbers, and the routes through the facility to avoid detection. This wasn't random. We're told this is a secure facility, but when I went to check on my units, I was able to access them during the time the cameras were supposedly down -- even though the magnetic lock system is supposed to prevent doors from opening when surveillance is offline. So not only did the cameras fail, but the backup security measures failed too. Let's recap: * Cameras were down * No backup footage available * Gate security didn't prevent anything * Magnetic locks didn't work as intended * Personal locks were useless (a locksmith even said they can be picked in seconds) At that point, calling this place "secure" is misleading. When everything fails at the same time, and the thefts appear targeted, it raises serious concerns about how this could happen without inside knowledge. To make matters worse, the system did not prorate my rent after the incident, and the property manager has not responded to employee emails regarding this issue in over 72 hours. And to address the likely response -- yes, you probably won't find me as a current tenant. That's because I moved out within 48 hours of discovering the theft. If you value your belongings, I would strongly reconsider storing them here. If that's how they treat the veterans in this Military community I think they should be put on the Black list for this community.

David and Carlitos moved half of the contents of our house into storage today. They were so…read moreprofessional and took great care with our furniture and other items and also our walls and doorways. They'll be back to take the rest shortly as our defective floors are getting replaced. Thanks for an efficient and friendly service at a reasonable price! Owner Britt was easy to deal with as well. Recommend

This is the best moving company that I have ever used. Britt, the owner, personally came out to…read moregive me a quote. The guys that he employs are the best at what they do. They asked questions and followed all my instructions to the letter. They took excellent care of my things. When they got to my new house to unload, not only did they make sure that every box and piece of furniture was exactly where I wanted it, they didn't leave until they were sure I was satisfied. And, best of all, the final price came in under quote! They do everything from just packing labor to fully moving you across state. I promise that you can't go wrong with this company. They even give you a list of references that you can actually call! If you need to move, call Britt at Bouffard Transfer. You won't regret it.

The customer service was above and beyond the best. The store clerks were friendly, very helpful,…read moreand competent. They didn't try selling me unneeded stuff and even let me borrow a table blanket with out charging me. I would definitely recommend this store.