We could have bought a spa for our home at any store. We bought ours from Hallmark pool and spa in Kissimmee. We are glad that we did because after almost a full year one of the large jets in the spa broke and pieces appeared in the bottom of our spa. I took the pieces to the store and the owners' son, Ryan Crotty immediately contacted the manufacturer for replacement parts. Unfortunately for me, the parts were back ordered. I waited for over a month. The parts finally came in and this family owned business promptly sent one of their other sons, Marshall, who was also a service technician to fix our spa. Marshall who came over to fix our spa is an expert who took less than 30 minutes to fix our jet. He inspected the other jets as well and said another one other jet needed replacing and promptly replaced it too at no cost to us. There are many spa stores you can buy from. It's not what brand spa you buy, ITS WHO YOU BUY IT FROM THAT MATTERS. We would strongly recommend Hallmark pool and spa for all you pool and spa needs. read more

Hallmark Pool & Spa World - Pool Cleaners Near Me - Kissimmee, Florida

Amazing company. Very helpful and knowledgeable. RC and his staff are awesome!! Highly Recommended!

Built my dream pool, great company. They finished it in the time they said they would. They did volcano bay. Love them and my pool.

I hired Hallmark Pools to build my concrete pool and they did a great job! Showed up when they were supposed to and completed my job in time for closing on the house. Hallmark was not the cheapest bid I got but I hired Hallmark because the other guys did not have a showroom and Hallmark has been in business over 30 years so that says a lot. Thank you RC! read more

Hallmark Pool did a remodel on my fiberglass pool and now they help me to maintain and clean it every week. Reasonable rates and friendly service. The parts store is conveniently located and the staff is always available to answer questions or test your water for free. read more

We are very disappointed with overall service, and workmanship of our pool that was installed 7 years ago. We had a Viking pool installed, and it was not level. The deck paint was sprayed and textured and the paint came off within the first year. The person who poured our deck did not properly allow for drainage, and there are several spots on the deck where the water does not drain. There were several opportunities given to this business to remedy the situation, but they failed to assist. Please think twice before using this pool company........... read more

Contractor never showed up to check his workers work which was bad to say the least. They installed chipped and cracked tiles and made a big mess with the concrete and grout. My lights are constantly out of sync and they wont fix it. My pool leaks and they have not been able to fix that either. The workers would show up for a couple hours and take off, and I would not see them back for a week later. The office people are rude and do not return calls. They will promise you anything up front and then not deliver because it was not written in the contract. Very sneaky and deceptive. I wish I had hired someone else. read more

DO NOT use Hallmark Pool and Spa World! We are extremely dissatisfied with the work that they did and their service. We had our pool and spa re-surfaced. Their prices were middle of the road but then they added ridiculous extra costs for service charges. They clogged the drains and jets with concrete and plaster and refused to fix it, unless an exorbitant service fee and travel fee was paid. They also do not complete follow up care (typical with pool resurfacing by most other companies for at least two weeks) unless you are willing to pay large additional fees. Of course, that information was not shared with us until a day before the resurfacing was to be completed! They also provided misleading information about the ten year warranty (which we were not told details about until the day before the pool resurfacing) and the only way your pool is covered under warranty is to provide Hallmark with pool samples every month for ten years. They are basically looking for ways to not be responsible for the work that they complete. I find them to be completely unprofessional and the quality of their work poor. We feel incredibly stupid that we did not listen to our gut when these issues popped up and should have decided to go with another business. Do not waste your money with this business and fall prey to their predatory business practices! read more