STAY AWAY FROM ABOVE & BEYOND POOLS in NAPLES! The hurricane flooded our pool, ruined the…read moreequipment. We had used Above and Beyond pools to clean and maintain our pool. After the hurricane we had them do repairs at a cost of $15,104.78 to "completely drain, sanitize and refill the pool", replace the gas heater, motor pump, salt system, screenlogic pool control, and spa switch and paid them in full. The day they were scheduled to do that work (Dec. 12, 2022) we had a medical emergency so we were not able to be here. We were never provided photos of the work done, or the condition of the pool - when it was emptied, or when it was refilled. I asked if sanitizing is the same as acid washing and still have not heard from them. In Feb I fired A&B pools from maintaining my pool because they were not doing a good job - it looked bad, the tech never showed up half of the time, and one time when I did have contact with him he said he couldn't vacuum the pool because his equipment was broken. My husband felt sorry for the guy even though there were problems with A&B; the tech said he was going to be fired, which he was in January. Collier County Utilities contacted me in March because of our extremely high water usage (since December 188k gallons!) Had a plumber check the entire house for leaks, and a landscaper check the yard and sprinklers - both were fine. My builder checked the auto fill - which A&B pool neglected to check and it was badly broken and constantly running - so that was a major part of the water problem. Then had the auto filler replaced by a new pool company who also replaced the leaking filter - something else A&B neglected to take care of. The pool is badly stained and that should have been corrected with the cleaning by A&B pool. Finally, to be sure all leaks were corrected, had a leak detection company check the pool. The part A&B had worked on that I paid for was leaking. In addition, pointed out something inside the pool - white circular spots in several places in the pool, one on the steps. These probably were there when A&B did work on the pool, so they failed to remove them properly, and never mentioned it to us. I've been told now that I may need to acid wash the pool, or even resurface it to remove these and have it look clean again! I have called A&B pools numerous times since March and left messages asking about "sanitizing", and informing them about the leaks and the high water usage. No call back from them. Then, I wrote a letter to A&B on May 26, 2023 to ask what "sanitize" meant, tell them about the leaks, and the high water bills. They have NEVER called me. All they do is send a bill telling me I owe them $1650. I got another bill from them today (with the words OPEN UPON RECEIPT written on the outside of the envelope) - no mention of the leak. Their incompetence has cost me $1560 in wasted water plus I still have a leak I need fixed from their shoddy work so I will have to pay someone else to fix that! I may also need to spend anywhere from $5k to $40k depending what the decision is about the spots they left in the pool. My neighbors had the exact situation with their pool and they do not have the spots in their pool or any problems after from their pool company - different than mine. The A&B so-called cleaning of my pool had such a terrible result that it is costing me way more than it should have! They are a horrible company!

I am sooooo glad I called Aaron to help with my pool. I had him come for a one time service, as I…read morewas having issues with a lot of fine debris in the pool. He and his wife came over to take a look at my setup, gave me a free quote, and spent a good amount of time talking about any questions I had. After he did the work, he let me video him so that I'd have instructions on how to best maintain the pool going forward. Ultimately I want to be the one to take care of my pool, so I appreciated that he was willing to do a one-time service and educate me too. And I'm glad he allowed me to take video, with no issues, so that I could refer back to it at any point. He also said to feel free to call him again if I forget anything or have questions. I can't recommend him enough! If I could, I'd give him more than 5 stars :)

This company took over our regular pool cleaning service (which was just mediocre). Our pool has…read morenever looked better since they started. They keep it clear and are great with communication. Can't recommend them enough!

By far the best pool service in Orlando. If you're looking for a trustworthy and honest pool…read moreservice, Joey is your man. Not only does he do a great job with the pool service, his prices are reasonable and he goes above and beyond. Joey came one day to service our pool and I told him to be careful because there was a black snake in our backyard. Joey caught the snake, put it in a 5 gallon bucket and removed it from our yard. We then had to replace our pool pump which he did the same day. He found out that Jandy was offering a newly updated controllers, and on his own, he reached out to them and explained that he had just done an intstall of a Jandy pump 2 weeks before the new controllers came out and they gave it to him. Unreal service! He's got our business for life!

I need a pool cleaner in a week; I called and got a call right back and Joey was able to start…read morewithin a week. Very dependable and gets the job done!

Over the last few months my pool hasn't been in the greatest shape due to my lack of pool care…read moreknowledge. I contacted Ward's Pool Care because they were local. Mike answered my call right away and eager to solve my pool problems. He came out the next day at my time of convenience. Very polite and courteous. I have large dogs in which he made friends with very quickly. Mike was able to turn my green swamp pool into a beautiful clean Oasis with ease. Very friendly person and professional about his work. I will continue to use them for my pool care needs and highly recommend their services.

TMR is the nicest and best pool service on the planet. They are always on time and extremely…read moreprofessional, and they go above and beyond the everyday company in making sure that when they leave my pool is sparkling. We have used a few other companies in the past and they were never as attentive to our needs, from no on we will definitely be staying with TMR Pool Cleaning Services.

I first used Fratelli for a pool equipment issue. Where other services did not return my calls…read morepromptly, Fratelli Pool Service office staff was professional and the service staff that performed the repair was knowledgeable and efficient. I changed to their weekly pool service and this is the first year in many I have not had an algae bloom or any skin irritation. We have an older chlorine pool and they keep it clean, swept, and in balance. I am home sometimes when they are here and see them checking the chemical levels. They have been honest with providing services, arriving at nearly the same time each week and my pool stays beautiful. I am very pleased and believe I get good value from them.

Best pool cleaning company. Always on time. They don't just rush around. They take their time to…read moremake sure everything is perfect. We love this company. Highly recommend!

This company is a complete joke, please move on to a different pool service company if your are…read moresearching for that. From the support when you call them, all the way to the "service" people that come to your house to service your pool are utter garbage. They call this a "family business" because they know they are a small company that just cannot compete with the big pool organizations. Please, for your mental state skip this company while looking for a pool service company. Stay away from the small "family business". Horrible

The staff is very knowledgeable. Craig went out of his way to help me. He explained everything so I…read morecould understand. I appreciate his kindness and patience.

I'll let the photos speak for themselves. The first is my pool as taken on April 14th. The second…read moreis my pool as taken on July 11th. They have yet to respond to any of my voicemails expressing concern over their level of service, attention to detail, or consistency. Fernando, the owner, doesn't return calls. Maria, the office manager, downplays oversights, then conveniently overpromises and underdelivers. Now the office has gone silent altogether. Five Star Pro Pools has no problem taking your money but appears to have a huge problem in delivering. I regret that my previous pool company of 12 years was bought out by them. My advice... run away.

Fernando, the owner, is excellent at what he does. He is all about making sure his client is…read moresatisfied and wants to get the job done, no matter what it takes. He is knowledgeable, helpful, timely, dependable and honest. He is a Problem solver. He helped get the pool from green to clean, installed a new filter and fixed piping.