I first used Fratelli for a pool equipment issue. Where other services did not return my calls…read morepromptly, Fratelli Pool Service office staff was professional and the service staff that performed the repair was knowledgeable and efficient. I changed to their weekly pool service and this is the first year in many I have not had an algae bloom or any skin irritation. We have an older chlorine pool and they keep it clean, swept, and in balance. I am home sometimes when they are here and see them checking the chemical levels. They have been honest with providing services, arriving at nearly the same time each week and my pool stays beautiful. I am very pleased and believe I get good value from them.

Best pool cleaning company. Always on time. They don't just rush around. They take their time to…read moremake sure everything is perfect. We love this company. Highly recommend!

STAY AWAY FROM ABOVE & BEYOND POOLS in NAPLES! The hurricane flooded our pool, ruined the…read moreequipment. We had used Above and Beyond pools to clean and maintain our pool. After the hurricane we had them do repairs at a cost of $15,104.78 to "completely drain, sanitize and refill the pool", replace the gas heater, motor pump, salt system, screenlogic pool control, and spa switch and paid them in full. The day they were scheduled to do that work (Dec. 12, 2022) we had a medical emergency so we were not able to be here. We were never provided photos of the work done, or the condition of the pool - when it was emptied, or when it was refilled. I asked if sanitizing is the same as acid washing and still have not heard from them. In Feb I fired A&B pools from maintaining my pool because they were not doing a good job - it looked bad, the tech never showed up half of the time, and one time when I did have contact with him he said he couldn't vacuum the pool because his equipment was broken. My husband felt sorry for the guy even though there were problems with A&B; the tech said he was going to be fired, which he was in January. Collier County Utilities contacted me in March because of our extremely high water usage (since December 188k gallons!) Had a plumber check the entire house for leaks, and a landscaper check the yard and sprinklers - both were fine. My builder checked the auto fill - which A&B pool neglected to check and it was badly broken and constantly running - so that was a major part of the water problem. Then had the auto filler replaced by a new pool company who also replaced the leaking filter - something else A&B neglected to take care of. The pool is badly stained and that should have been corrected with the cleaning by A&B pool. Finally, to be sure all leaks were corrected, had a leak detection company check the pool. The part A&B had worked on that I paid for was leaking. In addition, pointed out something inside the pool - white circular spots in several places in the pool, one on the steps. These probably were there when A&B did work on the pool, so they failed to remove them properly, and never mentioned it to us. I've been told now that I may need to acid wash the pool, or even resurface it to remove these and have it look clean again! I have called A&B pools numerous times since March and left messages asking about "sanitizing", and informing them about the leaks and the high water usage. No call back from them. Then, I wrote a letter to A&B on May 26, 2023 to ask what "sanitize" meant, tell them about the leaks, and the high water bills. They have NEVER called me. All they do is send a bill telling me I owe them $1650. I got another bill from them today (with the words OPEN UPON RECEIPT written on the outside of the envelope) - no mention of the leak. Their incompetence has cost me $1560 in wasted water plus I still have a leak I need fixed from their shoddy work so I will have to pay someone else to fix that! I may also need to spend anywhere from $5k to $40k depending what the decision is about the spots they left in the pool. My neighbors had the exact situation with their pool and they do not have the spots in their pool or any problems after from their pool company - different than mine. The A&B so-called cleaning of my pool had such a terrible result that it is costing me way more than it should have! They are a horrible company!

I am sooooo glad I called Aaron to help with my pool. I had him come for a one time service, as I…read morewas having issues with a lot of fine debris in the pool. He and his wife came over to take a look at my setup, gave me a free quote, and spent a good amount of time talking about any questions I had. After he did the work, he let me video him so that I'd have instructions on how to best maintain the pool going forward. Ultimately I want to be the one to take care of my pool, so I appreciated that he was willing to do a one-time service and educate me too. And I'm glad he allowed me to take video, with no issues, so that I could refer back to it at any point. He also said to feel free to call him again if I forget anything or have questions. I can't recommend him enough! If I could, I'd give him more than 5 stars :)

I normally don't leave negative reviews, but our experience with Blissful Waters Pool Company was…read morebeyond frustrating. The owner, Jason, was extremely disrespectful and dismissive throughout the entire situation. Looking back, I should have trusted the negative reviews I saw before booking with them instead of brushing them off. One of their pool technicians came out on Monday to inspect our filter. According to Jason, the filter was inspected but not cleaned or serviced. He also stated that at the time of inspection, there were no signs of leaking or damage after the technician left. The very next day, we noticed a leak coming from the filter area. When we contacted Jason about it, instead of taking any accountability or even considering that something may have happened during the visit, he immediately claimed the unit was "old and broken" and needed to be completely replaced for $1,700. How does that make any sense? One day the filter supposedly shows no signs of leaking or damage, and immediately after their technician visits, it suddenly becomes "broken" and needs a costly replacement? Jason completely disregarded the obvious concern that something may have happened during or after the inspection. The lack of professionalism, accountability, and respect from the owner alone is enough for me to never use this company again. I would strongly recommend others do their research and proceed with caution before hiring Blissful Waters Pool Company.

I engaged Blissful Waters to provide my weekly service about a month ago. I've owned my Orlando…read morehome for more than 25 years and since Blissful Started to provide service, my pool has never looked better! Jason and James are professional, on-time, and communicative. For the first time in my time in Orlando, I don't have any pool worries! Pricing is quite reasonable for the services provided, but Blissful Waters goes beyond providing the service requested and makes excellent suggestions to improve how my pool is maintained. Living in such a hot climate, I am well familiar with the weekly need to add water to our pool. Even before I had engaged Blissful Waters, Jason suggested that I get a hose bib timer so that his team can take care of adding water each week. I did not know that hose bib timers existed or that they were so affordable. Adding water to my pool is one less thing I need to remember to do, because Blissful Waters takes care of it for me. Each week, I receive via email an excellent summary of the services performed, including a photo of the pool. If I have questions, Jason is just a text away. Quite simply, I am thrilled with the service that Blissful Waters Pool Care provides!

This company is a complete joke, please move on to a different pool service company if your are…read moresearching for that. From the support when you call them, all the way to the "service" people that come to your house to service your pool are utter garbage. They call this a "family business" because they know they are a small company that just cannot compete with the big pool organizations. Please, for your mental state skip this company while looking for a pool service company. Stay away from the small "family business". Horrible

The staff is very knowledgeable. Craig went out of his way to help me. He explained everything so I…read morecould understand. I appreciate his kindness and patience.

Was researching pool services for my in laws and came across this business…read more Sheik came by and assessed our pool situation and made sure he left us well educated on the need to knows of pool care. Reasonably priced within the area.

Normally, I only write positive reviews, but this time I have to speak up. I have used Shiek and…read moreXstream on a couple projects. Most recently he sold us a refurbished replacement heater for our pool/spa. It was a 300,000 BTU unit and good brand. He said the unit had been removed from one of his commercial pools, it was a couple years old and in good working order. He claimed he did a tune up and sold it to us at a great price, fully installed and with a one year warranty. It seemed too good to be true and it was. After two uses the heater started to cutoff at a low temperatures and was useless. of course, we reached out to Shiek immediately but he stopped responding to my texts, I even dropped by his storefront and he refused to see me. The employee at his counter said she would pass the message along that I came by and informed me they were only open on an appointment only basis going forward. The problem with the heater doesn't bother me as much as the stonewalling. I even offered to pay for any parts required to repair the unit in one of my many text messages that he ignored. At this point all I can do is warn anyone thinking of doing business with Xtream - beware.

I have been paying this company to service my Orlando home and this is how it looks. I have been…read morecalling for two days for an explanation and they won't even call me or talk to me. Very disappointed but the fact that no one will talk to us.

Owner is incompetent, lazy, vengeful and malicious. Installed a faulty system, did not fix parts…read moreunder warranty and let warranty expire, caused damages, did not properly maintain the pool chemistry or clean the pool surfaces. To top it all off when I finally terminated his contract, he took revenge against me in illegal ways to cause me harm which I am still dealing with. STAY AWAY!

I had a great experience with Core Pools & Spa here in Orlando. If you're looking for a reliable…read morecompany for pool installation in Central Florida, these guys really stand out. From the beginning, they were extremely professional, organized, and transparent. You can tell they have strong business experience and a clear process -- something that is honestly hard to find in the pool industry. What impressed me the most was their attention to detail and honesty. They don't try to oversell you -- they focus on delivering quality and making sure the project is done right. Their work with fiberglass pools and outdoor spaces is very well planned and efficient. Communication was smooth, timelines were clear, and everything felt structured from start to finish. That alone already puts them above many contractors in the Orlando area. You can tell this is a company that is growing with purpose and bringing a higher standard to pool construction in Central Florida. Highly recommend Core Pools & Spa if you want quality, professionalism, and peace of mind.

Eddy Garcia is our Pool Manager and he's outstanding!! We are impressed! Even my husband said…read moreTHIS MAN CARES! We wanna keep him! Professional and thorough and has many years of experience! ...over 20 if memory serves me correctly! Highly recommend!