We drove three hours today to retrieve our car that was overheating in Jackson. We explained our…read moresituation to a representative over the phone and they were able to squeeze us in and have our car towed to the local dealership because it was close by and so was one of their tow truck drivers who was en-route to another call. Shorty was there in less than 10 minutes and was ready to help us out. He loaded the overheating car and let us follow him to the dealership. This whole ordeal has been stressful but Shorty helped make it a little easier. Highly recommend these guys!

I needed a heavy winch for a 60000 pound fuel truck. They showed up within 30 minutes and pulled my…read moretruck out of the mud with no damage. Highly recommend! The driver was friendly and knowledgeable

Joshua was amazing in helping to diagnose what was wrong with my car and where to take it to get…read morerepaired. He went out of his way to help and even made sure the shop would take my older car. He was there in 15 minutes too. Really amazing customer focus.

very good service. Will get right to the job needed. pleasant phone contact when they are needed.read more

Randy White(Roadrunner Towing and Recovery) The owner picked up my car on April 10,2025 and today…read moreis August 30,2025 and I have yet to receive my car. I have paid him $2,300.00 cash dollars and he is a big liar and con artist. I have taken him to court and he didn't show up. I am getting the running around with the court system. I am not in the wrong but Mr. White knows that. Everything is a process and timing when you go through the court system. Mr. White claimed that my car was repaired in May 2025. I gave him the money he claimed it was the engine and he needed money,since he had spent out so much money on my car. Then he said something else was wrong with the car. He will stop communicating with you and when he does its always a lie. Watch out when he says he has to order the part!!!Then he will say he's waiting on the part and that what's taking so long. He told me in May he was waiting on the part and July 11th he was waiting on a part.. I have gone through the Attorney General Office and he didn't respond to any of there letters. I started off sending him a registered letter and he did respond and told me he will deliver my car, that was in June of 2025. He didn't deliver my car! Now I am in the Justice Court with him. He doesn't care and he knew that was my own means of transporta-tion and I am a senior citizen and live alone. I am waiting to get my car I don't know whether its repaired or not. My tag expired in May plus I have been continuing paying the car insurance. A many of times, I have had to rent a car and also have had to depend on people to take me places, when I already have a car. Please, don't be fooled by his kindness,friendliness and his belief in God. He will use his faith like he's such a amazing christian!

Highly recommend. Emergency timely service provided by Robert who was friendly and knowledgeable…read moreand got us back on the road. On a recent trip to Texas we found ourselves stranded on the side of I20 with a wheel off of our horse trailer. We were concerned about our horse when we called Robert who answered on the first ring. In short order he was on his way and even called in advance to make sure he had everything he needed. He fixed our trailer and got us and our horse back on the road. He even called to check on us later in the day. Thank you Robert.

I was stranded with a wheel on my travel trailer about to fall off. Called Grays. They pulled a…read moretech off of a job to take care of me. Needed parts, tire, wheel. Tech took care of everything! Super nice and efficient. Highly recommend!

I requested a pickup two days later at 630am. This service drove 200 miles and picked us up at…read moreexactly 630am. I was away for the weekend wth car trouble. Hicks towing service brought us home. I can't express the sincere gratitude for your service. Thanks Mr. Odell!

my sprinter van transmission Broke down got it towed…read moreovercharge Antoin three hours overcharged on service overcharged on everything they're nice at first then they get you then you have no choice then that's when they nail you They wasted two of my time and they still left a sway bar hanging curtain bolts back this is really for an unprofessional job they did for me Took my old transmission sold it without my consent

I wanted to take a moment to express my deep appreciation of the great service we received at your…read morelocation on December 23rd. My husband and I were traveling from Houma, LA to Champaign, IL to spend the holidays with our family. This particular event was very special to us, since it was the first time in six years that all of our family would be together in one place for Christmas. We had spent the night at a local hotel on Dec 22nd, we rose the following day and after loading our luggage, placed the vehicle in drive, however the transmission would not engage. After turning off the vehicle, and restarting it, we were able to drive to your shop. Where we met Bob Rogers. My husband explained the problem we were experiencing, but Bob went right to work. He quickly ran a diagnostic and then took the vehicle for a test drive. The prognosis was pretty grim. The transmission needed to be replaced. But Bob assured us that if he could locate the necessary parts that he could make the repairs. You found a transmission for us, and put two men to begin the repairs. A short time later, you offered us the loan of your truck, in order for us to grab a bite to eat. We had arrived at 8:00 am on Dec 23rd, and left your shop at 2:00 pm that same day. We consider what you did for us a "Christmas miracle"! We have shared our story now with countless friends and family. Their response has mirrored our own. We cannot say thank you enough for the fantastic customer service, and immediate response to our travel needs. We did arrive in time to share Christmas Eve, enjoying the hugs and smiles of each member of our family! And best of all, you gifted us with a ham and a pecan kringle, just to make our day a little better, (they were delicious by the way). I just wanted you to know that your repair of our vehicle enabled us to complete our journey on time and make Christmas memories that will last a lifetime! Very grateful customers, Pam and Tom Lynn

Want your car damaged? Use these guys! Get video or take pics while loading and unloading your…read morevehicle. My car got damaged when it was unloaded. It rolled off the tow truck hit a another parked truck, now have a nice lime sized dent in hood..... Unloaded car too close to other vehicle it seems. Wanted my car to be pulled from the front(my car is lowered) he gave some reason not to but it would have been much better than pulling it from the rear on to tow truck. Hearing your front bumper getting scrapped on the pavement isn't a pleasant thing to hear. Owners must have took my bad review down on google. Gotta let people know so they don't get into same situation.

Responsive prompt professional. I was stranded in an area that was not the best , but needed some…read moreshirts for the big game day . Being extra cautious while on edge due to the amount of people randomly Jay walking, I was constantly tracking the company's ETA . Even though I could track the ETA via my insurance app, they still took the time to call to give me their exact location , ETA, and assured me they were on the way . They even gave my car a boost to be able to place it in neutral so the pulling would not be excessive while getting it on the ramp .

Great service, drivers very professional and respectful . Loved the service!!!!! Dependable,…read moreReliable and Responsive. Quick service with a Smile .