Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

DO NOT GO HERE. We asked for a short cut on our 2 7 month old fluffy puppies and they come back…read moreCOMPLETELY SHAVED TO THE SKIN AND BONE. After asking the Salon Manager for some context on what happened, she continuously told me they told us they would be cut short. But the word "SHAVE" was never mentioned. We expected them to be short but not shaved. I never complain and can get over the money spent, but the amount of disrespect and uncomfortable feeling I got from the Salon Manager was traumatizing. Now my pups are depressed and won't even play or eat properly. Please be careful. Either don't go here at all or specifically make sure they don't shave your dog.

The worst service we have received was today at their headquarters at 1778 stone church rd Hamilton…read moreon, they did not follow our suggestions and did what they wanted, also since we arrived the blonde girl at the desk spoke to us badly and with very little kindness, they are old breed English shepherd and they left them like a rat, completely unrecognizable, they also did not bathe them, their legs smell like urine and are yellow, They didn't even put lotion on them, they were cut and injured in several multiple areas of their body, I have photos, this is outrageous, when I called to order the appointment, the lady who gave me the appointment told me clearly that the price was $122 for each one, and they charged us $200 for each one, petsmart has no love for animals, no respect for the owners!! What kind of animal abuse is this!!! I tried several times to upload the photos but it does not load and the review is never uploaded, but whoever wants to contact me I will send the photos nicolllozano15@gmail.com

Great location for all of your bird supply and exotic pet needs. The owner is very knowledgable and…read moreis more than willing to help you with any questions or issues you have. I will frequently contact them for some help if I have an issue or a question about my birds. And they're a local business, which is always nice to see and support! I mainly go for my bird needs, so I will be mostly commenting on that. They do bird boarding which is really helpful when I'm out of town. They may be a smaller store, but most pet stores have a very small selection of bird stuff, both live and supplies - Urban Zoo has a pretty big selection of everything, and they get a great variety of live birds in (Meyers parrot, Alexandrines, Amazons, Lovebirds, Canaries, and more) for sale. And they do custom orders for customers which is great because I can get exactly what I want! Which is usually a struggle with other pet stores - I haven't met another store that does custom orders for individual customers, and usually what they have is what they have. There are more than a few store-owned birds loose (like a DYH Amazon and a Rainbow Lorikeet) around the store too, and a giant rabbit and some tortoises, and a Scarlet Macaw, and just coming in to visit is a lot of fun. The store is cleaned on a regular basis as it should be (pretty much as clean as you can get with all the animals), and they have a variety of reptile and rodent livestock and supplies too. I'd definitely recommend making this your go-to store for your bird and exotic supplies.

Worst pet store to buy pet rats.i bought 2 for $50 and and one died in 2 days and the other in 2…read moreweeks.They keep them in glass aquariums which in itself is cruel because of lack of ventilation. BOUGHT a $5 feeder rats elsewhere a month ago and it is strong and healthy! Rip off store.

This is a great pet store and the owners will go the extra mile to meet your needs. During the…read morelockdowns, they took phone calls, did special orders and were really available for the animals. That's what I want in a pet store!

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Took my parrot there for a wing trim and nail clip. Wonderful place .even during shutdown I was…read moreable to get my bird looked after. The bird groomer was a very nice man and impressed me with his knowledge of parrots. Affordable too

So I place an order for flightless HYdei fruit flies. I pick them up and get home and it's a…read morecontainer full of flying fruit flies. I could've set a banana on my counter and got that for free. I call and speak to management - she says it's bc of the temperature ?? And when they're "too hot in the reptile room they grow wings and fly some of them". Like huh?? SoI try to explain I'm very experienced here - I'm retired but used to be very big in the reptile industry and bred thousands of my own fruit flies - and said I'm sorry but you're wrong. flightless HYdei HAVE wings and are genetically predisposed to not flying. It's a GENE. I told her yours are tainted with regular flying fruit Flies. Her answer - I'm not going to argue with you, you can just give them back. Then she repeats the same answer of why I have "some" flying around. They're ALL flying. I explained the gas would be more to drive there and return them, that I was now more concerned over the bad info she was pushing considering. She repeated the same untrue info on flightless fruit fly genetics. ?? Then she kept adding I'm not going to argue. My only concern for posting this is - what else do these workers push as qualified knowledgeable info to customers that is completely wrong?? It's a simple product and issue but her info on this is incorrect. I ran a hot professional breeding facility for 18 years. I breed fruit flies like crazy. I'm concerned that employees there are acting like they know when they don't and it'll hurt customers looking