Aside from the fact they don't have a working fax machine (why?) I've never had a problem here…read more The staff and doctors were extremely helpful and compassionate with me when I had to put both my elderly dogs down within two months. I've also never felt as though I've been overcharged or misled. The vets I've seen are very good at explaining situations, sometimes complete with diagrams. Since most people post reviews to complain but not so often when they are satisfied/happy I'm posting this.

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

I cannot express the gratitude I feel for the care we received when we had to euthanize our…read moreprecious Kitty , Sambo, on June 26/26. The entire staff handled the entire process of decision with enormous empathy. While they offered choices to lengthen our dear cat's life, we assessed the odds and the advice and easily chose euthanasia as the odds for survival of our kitty were grim. I thank Liz and Linda at the front desk and Dr. Meredith Allum for her compassion and handling of our Sambo's peaceful end.

I took my dog in for emergency care as she had been vomitting for days and was not eating. The…read morewait time was reasonable and the initial care from the vet was good BUT it went downhill thereafter. I was called back to feed my dog since staff were afraid of her. Despite having an IV, they were unable to give her calming meds. While she was supposed to stay overnight, I ended up bringing her home as the vet-techs were too afraid to treat her, I had to disconnect the IV myself. The most worrisome is that although they took an x-ray, they missed colonic torsion. Had I not taken her to another ER, she'd be dead. The other ER had no issues treating my dog which required an emergency surgery to save her life. She remained in their care for 2.5 days without issue. BVE prolonged my dog's suffering. Thank you to VEC for saving her!

Heartfelt thanks to the hospital for their compassionate care,…read moreDear Beattie Hospital Team, I want to extend our deepest gratitude for the incredible compassion and kindness you showed during one of the most difficult moments of our lives. When we brought our beloved 14-year-old Chihuahua, Chico to your care we were heartbroken to find out he was in distress and needed to be put to rest. You're gentle and empathetic approach in delivering that news made all the difference. We were already overwhelmed with emotion and when we explained that we couldn't afford the cost of euthanasia we never expected the response we received. Your decision to cover the cost so Chico could pass peacefully and without suffering was an extraordinary act of kindness. We will never forget. Thanks to your generosity Chico's final moments were filled with dignity and love and that means the world to us. From the bottom of our hearts, thank you. Your compassion brought compassion in a time of great sorrow and we are forever grateful. With sincere appreciation, John Lorette and Nathalie Glasgow.

I won't take my fur babies anywhere else! Amazing techs and vets. Very pleasant and knowledgeable.read more

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

My cat started exhibiting some strange behaviour and we decided to bring him to the Animal…read moreEmergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was going to happen and asked me some questions. We were shown into a room where they examined my cat, Buster, and the vet discussed some options with us as to what may be wrong. One of her hypotheses ended up being right when he was later diagnosed with a fatal disease, but she gave us a few options and some treatment options as well. They did bloodwork quickly and Buster was back with me shortly thereafter. While they weren't able to help Buster in the long-term, they did help to provide me with a lot of useful information to take away and instructions for what to do should the issues get worse. I would recommend this clinic to anyone who cannot get to their regular clinic. Beware, the prices are steep but for the well being of your pet, its well worth it!

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

We had to bring our 16.5 year old cat to the vet, suffering from kidney failure. The receptionist,…read moretechnicians and physician were all amazing. They listened, they were professional, friendly and highly professional. We were triaged to see the doctor at the right time based on other clients. They did the appropriate tests and explained everything in a way that non-clinicians could understand. Above all else, when we had to make the decision to euthanize our beloved family member, they were extremely compassionate and assisted us in saying good-bye in a dignified way. If you need emergency veterinary services in Niagara they are the place to go. Outstanding.

We had to rush are senior dog to the clinic with a weeping and heavily infected leg joint…read more It was busy night so there was a wait time but far less of one than would be expected in a human hospital. Staff was amazing in their care for Kara even before the dr had a chance to see her. The examination plan flow chart detailing what steps should be taken and was laid out with absolute max efficiency and lowest possibly cost. (I work in health care) it took most of the night but Kara was finally treated and sent home with a comprehensive treatment plan. Not only that but the clinic proactively sent their character my family vet and they later cleaned and returned the blanket we'd brought Kara in on. The attention to and care show for even the minute non medical details related to our case was phenomenal And I have never seen such smooth and efficient follow up. Human healthcare wishes they were that good. Needless to say I was a little surpised by the range in reviews. And while I don't think the following explains all of them, I think it explains some. Based on the reactions from staff I got the impression that many of their clients do not understand a lot of the underlying realities and limitations of healthcare Never mind those involved in EMERGENCY healthcare. staff was visibly startled that we already understood the sheer amount of additional trauma and damage done to the body doing resuscitation. they were also visibly shocked and surprised that we understood the practicalities and risks associated with all forms of sedation, including twilight. So you end up with a lot of people commenting who don't Know or understand how emergency medicine works. yes, sometimes they can perform a miracle but more often than not miracles are in short supply but the team does their best to produce them anyway. Then there's the guy frantic beyond rationality. Been there. Done that. From previous experiences in another city with a different pet I can confirm that sitting with your pet, your dependent, while they scream in pain and confusion for hours while looking at you with desperate eyes makes people more than a little bit frantic and crazy. each cry and wimped are like a lash to your soul and it doesn't matter how much everyone is doing to move matters along, it is beyond devastating to have to wait toll a dr is available. I do not think clients in that state are particularly sane or rational. I certainly wasn't. I don't blame or criticism them for it in the least. But I do think their reviews aren't the most useful. of all the pet owners I spoke to, only one had a bad experience here and she admits it was a loooooong looooong time ago and the doctor in question no longer works there. I think if you review the reviewed with that in mind it might help get a more accurate read. On a personal note, thank you. You bought us 6 almost 7 more months with our senior girl and I can no thank you enough for that.

Kind staff who were able to help my dog get a hook out of his paw…read more It's like an ER so you're gonna wait if you're patients are stable but they did take care of us. Would recommend for anyone in need of 24/7 veterinary care.

My son recently took his dog to Blue Pearl after calling ahead as he was bleeding al lot rectally…read more He was told he would be seen. He arrived at 2:30 and was told it would be a 2-4 hour wait. Then he was told he would be seen at noon. This is their idea of emergency care? How inhumane to let a dog suffer that long to be seen and treated. By the time he was seen he had to be put down. Of course he was offered procedures that cost thousands of dollars to find the problem even though it was too late. My opinion is this ER has compassionate staff but is run to be an uncaring money grab.

Gosh it turns out that a lot of veterinarians are closed in the afternoons on Saturday and Sundays…read more Not a great time for my dog to be feeling ill. This was the closest emergency hospital to us. I rang to make sure that they would be able to take my pet. It was really hard to get a hold of them on the phone, presumably because it was so busy. They did a very quick intake on who to expect - breed of dog, name, my name, etc. Since it's during Covid, when I showed up they told me to call. When they were ready for me I brought my dog into the lobby for a quick check from the vet tech. After that she was brought into the back to wait for a doctor to see her. We were asked to wait in the car while this happened. All of the remaining consultations would be done via phone except for pick up/drop off of dog. We were probably in the car for around 2 hours without much news. Afterwards we were told that they did some sort of scan and they were able to identify some sort of mass on her. Unfortunately we found out that an ultrasound wouldn't be possible until Monday which is when their radiologist comes in. They offered to keep her overnight for observation but we really just wanted her home with us. This visit of the scan, consultation, drugs administered, and take home drugs came out to around $600. This really wasn't as bad as I thought it would be. My dog's annual checkup is a little less than this and since this is an emergency visit, not the worst. We did come back for an ultrasound and it was kind of the same in terms of wait. Super long wait! Probably felt extra long because we were anxious to find out how the pup was. The results of the ultrasound were pretty conclusive. We consulted with our own family vet and their recommendations were the same as the emergency vet that we spoke to as well. The emergency vet that we talked to was very patient on the phone and spoke about my dog like she was a family member of mine. It was pretty reassuring in a very frightening situation. I honestly think that they did a good job with the treatment of my dog. They did their due diligence and weren't pushy with any procedures or recommendations.

My 13 year old Cornish Rex, Jerry who had always been quite healthy experienced a balance issue at…read morethe end of April 2026. My regular vet advised me to go to TEVH immediately where my cat was diagnosed with Vestibular disease, an inner ear issue. I was reassured that he should improve in a couple of weeks. He was prescribed ear drops to clear up some ear bacteria and yeast. Once home he seemed to improved marginally but then stopped eating, had nasal discharge and was lethargic. After several return visits he was admitted on Saturday May 9, it was recommended that a CT scan of the head, thorax and abdomen be done. Results indicated that he had an inner ear blockage and infection that needed surgery. He was to remain in hospital on a nasal feeding tube until surgery for a Bulla Osteotomy - Ventral could occur. I visited him every day. He was very quiet but alert on the days I saw him prior to surgery. On May 13 surgery went well, lots of material (gunk) had been removed from his ear. I was told a steroid for inflammation had been given and he should be feeling better soon. During surgery an esophageal feeding tube was placed so that he could receive medication and food while recovering until he began eating on his own. Cornish Rex cats do not have a lot of body fat and are very sensitive to anesthesia. This is common knowledge regarding the breed and I have been told about this by previous vets and by breeders. Rexs need to be kept warm. Thursday morning I expected to hear about discharge details. Instead I heard that he was still a little slow to come around from surgery and they would like to keep him for another day. Lots of reassurance he was doing well and that I could come and visit him until his discharge on Friday. At Thursdays visit he appeared heavily sedated and not very responsive. The tech said they had him on a warning blanket and he looked like he shivered at one point. I noticed that his face was quite dirty and he had matter around his mouth and dried urine on his back legs that I tried to clean off. During the visit he coughed twice, a very deep phlegmy wet cough that was not reassuring at all. Thursday evening I asked the vet if he was getting pneumonia because he coughed twice and sounded really awful. I heard no that this was from the anaesthetic and he was actually sounding better. I was told his lungs were X-rayed and there was no sign of pneumonia. I called later that evening after 9 p.m. to get an update and heard that Jerry was doing great, they were weaning him off supplemental oxygen and he had peed twice. Friday morning when I saw TVEH number come up as a call at 10:30 a.m. I thought.... good, I can go and pick him up. Instead the vet calling identified himself as a critical care vet. He said that Jerry had double pneumonia and sepsis and that I should come right away. He was in septic shock when I arrived and I was told his body temperature and heart rate were low. He was under a heating blanket and non responsive. Later that day instead of bringing him home as planned I had to euthanized him. After asking I learned that his inner ear infection was positive for E. coli bacteria. I am aware that E-coli bacteria can be resistant to standard and generally prescribed antibiotics and can require different and more aggressive antibiotics. How does a cat go from nothing but positive reports to pneumonia and sepsis in such a short period of time? Even after having asked about the possibility of pneumonia the night before. I don't believe that he was being monitored as closely as he should have been. I am left with a feeling that those entrusted with his care were not paying attention. Throughout the entire process I was also left feeling like TVEH was more concerned that the escalating bill for his care was paid up and current, which it was. In future I would have to think long and hard about returning to TEVH. There are alternatives and other available emergency hospitals in the GTA. Surgery always comes with risks. Those risks were mitigated by receiving reassuring and positive reports at every contact and then the worst possible thing occurs, it doesn't make sense and doesn't fit. My advice to anyone reading this review is if time allows seek an alternative opinion. Check out other emergency care hospitals because they exist. Ask that less intrusive options be tried first. I trusted my cat's care to TEVH and I am left feeling that they let us both down. He paid for it with his life.

We started coming to Blue Cross Animal Hospital with our BMD puppy. We had first taken him to…read moreanother clinic where the veterinarian never even spoke with you. We were new puppy parents and dealing with recurrent eye infections, a skin condition and a possible diagnosis of entropion without ANY actual conversation with the vet. We had SO many questions about food, treatments, vaccinations; and literally we would get a print off of something from the internet with a "let us know if you want to do these optional vaccinations". The BEST thing we did was take our puppy to Blue Cross. The vet is on the phone with you while they are examining your pet (because of covid). They answered every last question we had and thoroughly explained the optional vaccinations and discussed why (based on lifestyle) some may be worth considering. We have had a different vet each time we have had to bring Hagrid in, but they are all amazing. We couldn't be happier with the care he receives here. They are obviously extremely knowledgeable and caring. Highly recommend.

Such a great place . I feel like Polly ,my Sweet bulldog is…read moregenuinely cared for when we go . Very professional and kind .