They falsified a tenant screening and said she didn't get approved when she is legally qualified to…read moreget the apartment. They only approve black people so she didn't get approved.

Amazing area! Great neighborhood! I would love renting here!Im looking for a decent clean place to…read morelive. Safe place!

This review is rather unfortunate, and it was difficult having to write it. Especially knowing that…read morewe've lived here for almost five years without incident. We have an impeccable history with paying our rent on time. There were even where we paid for multiple months. The town home we live in, is well very taken care of. There has been absolutely no updates made to the town home, outside of new windows that were put in for the entire complex. Nevertheless, we're still here and being modeled tenants. Within the last couple of months, a severe smoke smell has been lingering within our townhome unit. Our unit is an end unit, so quite naturally we asked the neighbor if they were smokers. The neighbors said they weren't and so we left it alone, with the hopes that things will get better. Unfortunately, it got no better. It's even more unfortunate when you're not a smoker. The smell consists of smoke as well as marijuana. By this time quite naturally we have had enough. We spoke with the property manager Nicole on 8/15/23. We shared our frustrations and concerns with Nicole. Nicole mentioned how she sent out a message of courtesy around smoking and she was hoping this would fix the issue however it did not. She did mention how neighbors are allowed to smoke in their home. We did not know this, and we take full responsibility for that. At the same time, It's one thing if a person smokes occasionally in their home; but it's another thing when the smell of the smoke impacts another tenants day-to-day living and them being able to focus and enjoy their home. Nicole mentioned that she didn't want to lose us as tenants and that she was open to suggestions that would help to remedy the issue. She even suggested moving into a different townhome if that would maybe solve the issue. She also mentioned that she'll send out another message around smoking. It was decided that we'll put some thought to it and then get back to her. Believe it or not, the smoke smell was strong and heavy again. We said forget it, let's go ahead and reach out to Nicole and see what the process would be to move into a different home and take our chances. We spoke with Nicole on 8/17/23, and when it was all said and done, she advised us that to move it to a different townhome, we would have to pay $600 and our rent would go all the way up to market rent. We're already paying almost $1100; yet the remedy to possibly resolve the smoking issue, is for us to be out of more money, and pay market rent of over $1200. We're left speechless.

My heat was not working and Juan from the maintenance department went above and beyond to make sure…read moreI had heat. Nicole the manager checked numerous times to make sure everything was fine. I greatly appreciate the care and follow up that Nicole and Juan showed. I have been a resident since February 2020 and I could not have found a better place to call home. Thank you Nicole and Juan for everything.

Toby did a great job replacing my oven. Very efficient, and work was completed within one day of…read morebeing reported.

When I first lived there the maintenance man sexually harassed me they hadn't painted in my unit…read moreold stoves they so filthy old refrigerators and dirty I'm elderly and they're trying to keep my security deposit because I can't live there because this roach infested it's a goat that live in the building the workers are horrible in the office they're trying to steal my security deposit because they mad because I left there because I cannot live with roaches I would not send my enemy to live there it's a horrible place to live anybody can come into your apartment no locks is the dirty stained carpet is stinks it's thieves in the building is more people that supposed to be in there it's horrible I had to get out of there for my health and I never know if that guy maintenance man what's going to rape me because he was always trying to touch me and kiss me and put his hands on me that's a shame they bogusly charging me because they don't want to give me my security deposit back I'm in the process of getting lawyers because it's not going to go down like that and they want to bring somebody in a spray for them roaches and put these little boxes all over that don't work do not go there to live find somewhere else make sure it's not Bay properties they are horrible

If you want to live with critters in the walls and ceiling, this is the place to be!…read moreManagement has been called and is doing nothing. I asked to move to another unit and was told that many others have the same problem. The critters are extremely loud at night, and it sounds like they're coming through the ceiling and walls! If I moved, I would have to pay another security deposit and a moving fee. My son and I only get a few hours of sleep, and no one seems to care. This sh*t is crazy...they don't even know what's up there!! Who the f*** wants rabies!!

This place is run by slumlords. Take your rent and dont fix shit. The mgr Janet stated" all of my…read moretenants are happy ". What a bunch of crap. Baseboard heaters and ac wall unit are energy pigs. Prepare for high utility bills. Actual apartment condition looks nothing like the office model. Carpet is piece mealed and matted down. Appliances are old and run down. They allow neighbor on oxygen to smoke inside. Thanks for putting resident at risk for fire or explosion. Sounds like a schererville fire code violation. Patio door leaked cold air and mold present made me sick.

The maintenance team at Douglas Pointe Apartments in Hammond, Indiana have been absolutely…read morefabulous. Under the leadership of Óscar Valenzuela the new supervisor the service has improved dramatically. I had a problem with my refrigerator and Oscar along with Ramon not only solved the problem but put the food I had taken out of my refrigerator back in it neatly.

I love my apartment. However the way the hallways are kept unclean, they don't remove the snow from…read morethe sidewalks now the walkway, very poor lighting in the parking lots and the front office staff are very unprofessional. If I could take this apartment anywhere else but Douglas Pointe I would.

I have been living here a couple years now and I love it here. First I want to start off with how…read moreamazing the owner of the building Joe Kotso and his daughter Katherine are. I don't care what time of day or night it is when I call them they answer and promptly do whatever I need done. The secretary Nicole is so nice and funny you hate to hang up the phone or leave the office. Not to mention how helpful the extended family members are. I genuinely enjoy living at the camellia apartments.

Horrible Apartments When you call someone for maintenance they barely come or would come but come…read moreback months later. People be stealing out of the renters cars

My apartment is wonderful! And the staff is amazing! Good workers! Great location! Would recommend…read morethe company!

The apartment is nice when you first move in but it quickly falls apart. The pain chips, the sink…read morechips, the blinds chip, even the "granite" chips. You can hear everything through the walls as they are paper thin, even a cough from your neighbor sounds like they're standing in your living room. The management office is unbelievably rude, especially the AA woman. My dishwasher flooded and the water was up to my ankles, trying to get maintenance out to your apartment is a joke. If you complain to management they start doing spiteful things such as sending packages away, even going as far as writing up false noise complaints. The reason I know they're false is because the complaints didn't start until 3 years after I lived there and my neighbors assured me that they never complained or heard any noise (outside of standard living) coming from my apartment. There isn't many up to date rental properties in highland but I promise this place is NOT worth it.