The location was ideal--convenient without feeling busy--and made getting around easy. Overall,…read morethis hotel exceeded my expectations and delivered a great experience at every level. I would absolutely stay here again and would recommend it without hesitation.

Great stay! -Quick check in/friendly staff…read more-Clean rooms and carpets -Bathrooms good and great water pressure -Pool area was good. First time using a hotel pool that had saltwater! I also liked the style of push handles they have for the pool. Small details count! -Brealfast space was clean. Good basic food items. Would stop by again

This place is run down. Would not recommend to stay here. Mold in the bathroom, pool needs to be…read morecleaned, and there was definitely a woman of the night next door who had multiple customers coming in and out all night. Finally got to sleep at 4 am when she left. Breakfast was the only good thing about the hotel.

I called the front desk at the Holiday Inn Express Wichita South (4860 South Laura Street) on…read moreSaturday, September 27th to request an early check-in. I was informed that early check-in wasn't available, and my room wouldn't be ready until 3:00 PM. While this was unexpected, especially after staying 14 nights at IHG properties this year, I understand that availability can vary. However, upon arriving at 2:50 PM, I was told my room still wouldn't be ready for another 20 minutes. This is frustrating, considering your policy charges guests for late check-outs, yet check-ins aren't held to the same standard. What made the experience worse was the attitude of the front desk clerk. Not only did she fail to acknowledge my Platinum status, she seemed irritated by my presence and appeared eager to leave. At exactly 3:00 PM, she walked out the door with her purse, leaving me standing there. The next clerk also didn't recognize my Platinum membership, though I finally received my room key around 3:15 PM. We had to rush to our destination as a result, leaving the hotel by 3:25 PM. In the lobby, I noticed two other families still waiting for their rooms. As a retired Customer Service Executive, I can honestly say I've never been treated this poorly at any hotel. If any of my employees had behaved that way, they would have been dismissed--unless, of course, the company culture condones such behavior. I will not stay at this location again. Unless I receive a satisfactory response, I intend to share this experience across all social media platforms I use. I would appreciate it if someone could explain how a Platinum member with over 170,000 points ends up being treated like an inconvenience. "Below is the response I received from the General Manager. Instead of helping, it only made me feel like an inconvenience. What I took away was, 'Yes, we made a mistake, but you'll just have to deal with it.'" Hi Mr.Ortiz, We do apologize for your experience you had, but an early check in is not guaranteed especially if the property was completely sold out the night before. Yet a 3pm check in is and I will work with my staff so this type of issue will be addressed.

This was a few months ago and we had an exceptional time! Terrific Manager saw I was upset (had…read morebeen crying before I waked in, I used to be in customer service type job and didn't want to bother anyone with our issues) and fixed my reservation for the original day, He made our two day stay so awesome! My son has spec, needs and we had booked it because of the indoor pool. I only had a certain amount of money to spend for this time, we were visiting relatives and very excited to see them! If the manager had not helped us we would have not had the super time of sleeping on superb sheets in a very clean room, swimming inside and eating breakfast the next morning (they go all out making sure he had anything diet wise that he needed) My son loved every minute and was so happy to talk with the sweet ladies at the desk. They gave us going home travel sacks with bagels and creem cheese and an apple! I felt so blessed and they were easy to ask questions of. The whole time was very different from any place I had stayed in Kansas over the 20 years of visiting family there, not even near the same! We have been to at least 6 different hotels in Wichita , Kansas. Those others were terrible in comparison. I will be back to Hampton Inn Derby, can't imagine going to any other place now! I have photos of the beautiful room and pool, just forget to take them without my son in them. You can go online and the pictures don't do it justice! Really nice and peaceful! Last time we stayed at a hotel in witchita the water in the outdoor pool was green and stank, then a man off the street came up and propositioned my son!!v I was terrified- that was right by the aiport, worst place ever! So glad for all of the much more private pool and thoughtful cleaning people at Hampton Inn Derby!!

My daughter stayed there because of Domestic Violence. When she went up to the front to check out…read moreand talk to the manager. The manager went off on her. What type of person goes off on a Domestic Violence Victim? And he accused her of something she did not do. He is very rude and hateful!!!!!!! I have made a complaint to the corporate office against him. Because when I called up there to talk to him about it, he hung up on me.Without talking to me. And when I called again, he answered the phone and said I know who you are, I have all of your information. And if you call again, I will be calling the police. For one, he did not know who I was because I did not give my name. The only thing he might have had is my phone number. And kind of impossible to have all of my information if you do not talk to me.

Pet friendly. Staff was great. The rooms were very good. Some of the common areas need a bit of…read moremaintenance. Whole place was clean and we would definitely stay there again.

Very nice hotel with an indoor pool- friendly staff- my room was clean and spacious and I…read moreappreciated that they had a working luggage cart to be able to move my luggage to and from my room without having to make more than 1 trip! I enjoyed the complimentary breakfast and appreciated that they had a bench outside to enjoy some fresh air! Thank you Comfort Inn East Staff for having me- You'll are much appreciated -

With the exception of the front desk receptionist everything about this hotel was disgusting and…read moredisappointing. Where do I start. Any positive reviews (which is why we booked) have got to be bots or bought. We got to the room and the door was propped open, the gentleman at the front desk said it looked clean and it was the only room available. While none of what happened was his fault the sanitary factor is highly in question. There was dirty stuff marks everywhere, broken tiles, the bathroom door was gross and didn't close, there was no working tv/ cable, they ran out of pillows, and there was dirt everywhere. Let's not bypass the gaping hole in the ceiling by the elevator or the parade of dirty doors and noxious smell. Please please do not stay here it was really unsanitary and uncomfortable. Save your time, stress, and money. We have always strictly stayed at IHG hotels but this was the straw that will cause us to look elsewhere. The fact that they have people pay to stay in these rooms should be embarrassing to holiday inn. When we tried to call holiday inn to for a complaint they were less than helpful hung up on us 3 times and said someone will call you back. I won't hold my breath. The poor guy at the front tried his best to help but there wasn't much he could do. We traveled from Chicago to Wichita with our 3 young kids we were all exhausted and just looking for a clean room to sleep in while carrying on home to Arizona....Do better.

We have always stayed at Holiday Inn Express's throughout the states and this one by far was the…read moreworst, from the staff to the atrium to the room. When you stay at a place for a week, you certainly want to use the pool. Not sure how long the pool has been out of service, but from the looks of the entrance way maybe weeks. I made these reservations months ago.....it would have been nice to get an email with this change since we traveled over 1300 miles. When we checked out the room....didn't smell clean at all and there was simply NO WAY we could close the front door to the room....water damage??? Wow wee don't they have maintenance to check on this?!or housekeeping? She took my payment in a split second, but when we came back down to say we will go somewhere else and need a refund....it took 4 DAYS until we saw that money AND she verbally told me it would just take a couple of hours....very disappointed and hope you can correct things there.....from the door to the pool to your staff....like maybe educating your staff on proper procedures....

DO NOT STAY, room was barely secure, staff was extremely rude. Would not recommend to anyone with…read moreshred of decency or dignity!

Where do I begin about this place. It's been several years since I stayed there but my entire time…read morestaying there will be the 1 hotel stay I'll never forget it was so horrible. For starters when I stayed there the guy who worked in the office Sid at first he was pretty nice but the longer I stayed there the worse he got. This girl Jennifer stayed there and she was always calling my room demanding I give her rides all over the place and when I'd tell her no or I couldn't shed call sid in the office and sid would call my room to tell me I needed to give Jennifer a ride and when I'd stop answering my room phone sid and Jennifer would call my cell phone and sid would tell me that Jennifer is in the office waiting so I'd tell him good let her keep waiting it's the only thing she seems to be good at is waiting for everyone else to bow down to her and do what she wanted them to do. She even went as far as keying the hood of my car once when I refused to give her a ride to Walmart and surprise surprise sid said there was no camera footage or proof that she did that but the key marks weren't on my hood before that day and then he started walking by my room standing outside my door to listen to my conversations when I'd have company he'd watch my room all day and night and anytime I'd have someone over he'd immediately call my room after they left to tell me where they parked their car what they were driving and to ask who they were why they were there in my room why they were in my room for as long as they would be there and what did we do while they were there and when I refused to tell him any of that and told him that I paid for that room it was none of his business to ask me those questions and it was an invasion of my privacy he would scream at me telling me that it was his motel and he could do whatever he wanted to do to whomever he wanted to do it to and that I didn't have the right to any privacy and there aas nothing I could do about it then he placed a camera above the door of the utility closet which was located next door to my room and he pointed it and faced it directly at my room door and anytime I came or went or I had company or any sort of visitor he'd call my room to question me about it then when I confronted him on the camera and him watching my every move he again told me that it's his motel and he can do whatever he wants and there's nothing I could do about it. And if you ask me it was all because I wouldn't engage in sexual relations with him like Jennifer did on a daily basis. It's funny how everyday around 11 am checkout time you'd see sid like clockwork go into Jennifer's room empty handed and 10 minutes later come walking back out empty handed claiming he went in to fix something. First of all you can't fix something without tools and or supplies or parts to replace the broken stuff he needed to fix! Anyhow because I wasn't like Jennifer I got treated like the trash and spoke tolike trash he even allowed his other front desk staff guys to speak to me like theyd lost their minds and allowed them to scream at me and didn't say anything to them when one of them literally forced his way into my door and room when I went to shut my door on him cause he wouldn't stop screaming at me and threatening to call the cops on me for absolutely no reason! To rate this place 1 star is an understatement but it's the only choice I had because I'd much rather give it a negative 20 stars but there's no option for that. Every day sid made it his mission to totally belittle me disrespect me and constantly making me feel like it's my fault he treated me like that. Had me in tears nearly every day I stayed there. If you want my advise you'd have a better stay and far better accommodations and far better treatment if you slept on a street corner with one of the homeless guys living on the streets. Run for the hills don't even waste your time money or sanity by staying here. You will regret it.

It's not fancy, but if you are on a budget it is a perfectly fine motel. It's clean and quiet. The…read moremattress is very comfortable which is very important for me as I have severe back pain. There are plenty of restaurants within easy walking distance. Watch out if you have pets that need to be taken on potty breaks as there is a nasty weed called goat heads in the grass .. they are brutally sharp and penetrate the pads of their feet. I did see a coffee maker in the lobby, but I'll be stopping by Starbucks on my way out of town in the morning. There is a bar of soap and plenty of towels, but no other complimentary toiletries such as toothpaste. I would stay here again. $60 total for a single king.

This is not a high-end motel, so manage your expectations. However, if you are looking for VERY…read morereasonablerates,easy access to get around Wichita, a large number of fast food/restaurants and a convenient grocery store, this place is great. Lots of well-let parking close to your room. The room came with a fridge and microwave. My favorite feature was the excellent water pressure in the shower. It did NOT take 10 minutes to rinse the shampoo out of my hair, as it did at the next, much more expensive hotel. Each staff member I encountered was warm, friendly and quick to respond to my requests.

Though a little tricky to find due to a festival in downtown, it was worth the effort. Friendly…read moreand informative staff at the front desk. Recommended B & C BBQ and that just rounded out a perfect nights stay. Breakfast was great with plenty of options.

Worst Hotel Experience of My Life:…read more I was on the BART airport train, within minutes of the SFO airport to fly to Wichita. Then I got a call from the hotel. They said the main water pipe had broken and that there was no water in the hotel, so anyone coming to the hotel would have no water for showers, baths, toilets, sinks, coffee-makers, etc. The problem was that I'd gotten an amazing deal on that room that can't be replicated. Also, the rooms downtown are usually more expensive than the hotels at the perimeter of the city. Downtown is the only walkable part. The reason being downtown mattered so much to me is that I'm unable to drive due to being on too many medications, so it was downtown or bust for me. The Wichita transit system is so primitive that it doesn't even run at night; so if I'd gone out to dinner downtown, there would be no way back. The bottom line was that anyplace but downtown would have meant I'd have had to spend another fortune on Uber to get anywhere. Of course, other people know all this, so the downtown rooms tend to sell out quickly, leaving only the most frightening hotels to rent from. So now I was being told, as my train rushed to the airport (in fact I was still on the phone with the hotel as I entered the airport) that not only was I losing my place downtown, but the nearest decent rooms still available with no notice were clear on the far eastern side of town where most transit doesn't even reach and where, again, it would be all Ubers to get home at night. Neither the hotel nor Uber did anything to try to get me a similar deal, but both said that I'd have to cancel the first deal, hope a refund would eventually be issued, on faith; and then pay the completely unreserved, new rates, for a good downtown hotel while arriving at midnight; and that would have been an additional thousands of dollars I didn't have. So the whole vacation was lost as there was no way I could show up at the Wichita airport at midnight with no way of knowing where I would stay, especially since I didn't have a car. And I can't imagine what it would cost to have Uber driving me around as I frantically got on the booking app or called hotels asking for a miracle deal without any notice. My airline was a non-cancel flight; so although I eventually got my money back for the room, I'm paying $430 for a flight I never got to take. Again, I would have went through with the trip if the hotel or Expedia had guaranteed me a similar price for a similar room in a similar location. But they just insisted that I go onto the app and shop around as if the old deal had never existed. So they wouldn't do anything for me, and, furthermore, in the middle of the night I was expected to go hotel shopping with no car, or by paying private cars with no way of knowing where the total costs would have ended up. So, other than a refund of what would prove to be a fraction of the amount I'd need to cold-book a same-night reservation at the most expensive part of the city on a crowded night where things were selling out - - they just offered no help. So I was dumped with no recourse available to save my trip. So weeks later I'm still paying, and will be paying, for this $430 in airlines I never got to take, not because of the airlines, but because of the hotel and Expedia not being able to come up with a way to save my trip. So I lost the trip I'd been dreaming of and was left with a $430 bill to pay. I have never been through such a thing in any of my travels.