The hotel has really gone down in the last several years. First room I was assigned arrived to the…read moredoor being propped open and AC parts all over the floor. Back to the Front desk where there was not an employee had to wait about 5 minutes for him to show up. Next room door was almost impossible to get in and out of. Reported to the Front desk and evidently maintenance only works 5 days a week sounds not get fixed. I can no longer recommend staying here.

The good: affordable, like all hotels federal is not a discount but a rate hike. Use triple A. For…read moreits size indoor pool and fitness room. Clean lobby. Complimentary breakfast with sugar free options. Spacious room. Allowed early check in once room became open. The bad: room smelled of mold/must. Come to find out the AC leaks on the carpet which never dries out. Biggest thing for me is the slider frosted glass bathroom door design. First, doors don't lock. Second, the frosted glass doesn't leave much to the imagination. Room furniture, mattresses in particular have seen better days. Black out curtains are short and allow significant light in. Refrigerator is a low cool model, even on the coldest settings. The two staff members I interacted with didn't have the best attitudes. Mid shift one seemed like he hated his life. For me, the attitude part took the most stars away from this review. If you are single and need a cheap room for the night it wouldn't be bad. Family and I found ourselves clicking our heels reminding ourselves, "it's only one night!" Picture attached is a random roach I found in the hall by the fitness room this morning.

Dingy would be the best word to describe this location. I…read morecould say more about the night staff but prefer not to.. You get what you pay for..

Not great. Climate control isn't adequate. If you want a clean room and nice atmosphere this hotel…read moreis for you. If air conditioning is important just keep looking. First room ac didn't work at all, second room slightly better. Just going to a different hotel tomorrow.

Alan at the front desk was tremendous. I had a problem with third party booking service and he went…read moreto bat for me and secured a refund. The customer service was excellent and the room was nice as well.

A model Holiday Inn Express in almost every way. Nice, clean room. Comfortable bed. A GREAT…read moreshower. Nice lobby. BACON (just slightly overcooked) at the free breakfast buffet. Very good about allowing us a late checkout. A+!

Best Western Greentree Inn & Suites in Moore, OK, was A-okay for me and my family back on July…read more25-26, 2025. My main complaints were four-fold: - payment system needed to be rebooted a few times during check-in which delayed our plans to a nearby museum - dog "land mines" and other trash in the grass where we unloaded - another dog owner came out of the hotel where we were walking our dog the night of our stay and ran straight for ours... the owner was cussing profusely in front of my children, not at them but her dog - the interstate noise was so loud in our second-floor room Other than that, the staff members were friendly. The elevator, albeit a bit slow, was operable. The indoor pool with the low ceiling and tiny towels was good. I thought it was going to be nicer for $147.77 for a double queen bed suite. It was not up to par compared to many other BWs I have traveled to. Easy access to Interstate 35. My favorite plus was their pet policy: "$20 per day with a $100 per week minimum for up to 2 dogs per room with an 80-pound weight limit"

Room 307 - During my recent visit, I requested a room away from the elevator but they were booked…read moresolid. So it was "take it or leave it" but get charged anyway. Noise in the hallway was awful even past midnight. The air conditioner was loud but necessary. The outlets in the bathroom did not work. The coffee maker leaked as soon as it was plugged into a surprisingly working outlet. We needed the sofa bed which was the most uncomfortable EVER. The floor was better, but the one and only sheet was dirty. There was feces on the wall in the bathroom which pushed me over the ledge! There aren't enough hotel choices near Norman, but I swear I will NEVER stay here again. I'd rather sleep in my car. ZERO *!

We picked this hotel for its reasonable price and proximity to places we needed to go. To be…read morehonest it wasn't a memorable stay, but that's a good thing; it's the places with problems that you remember! Bottom line: we would stay here again.

Online agent misrepresented the total cost for our dogs to stay with us…read more The women at the front desk were not helpful and quite rude. After driving all day and hoping to get some rest, we had to cancel our reservation and find another hotel at midnight. I would avoid this location.

Slept well but the breakfast options were biscuits and gravy or waffles…read more Since when does the complimentary breakfast not include a breakfast meat or at least eggs? If this is going to be the breakfast option, reduce your prices significantly.

This place is an absolute dump. Smelly, beat up and worn out, stuff under construction, key cards…read morebarely work, my dead bolt is broken. We are on the pet floor and there was a blanket that smelled like dog and a pillow that reeked of dog urine. And people are pounding on the floor above us past 12. The lady at the front desk was very pleasant though. :)

We would absolutely stay here again if we are back in the area. The one con is that this is one of…read morethe worst hotel breakfasts I have ever had. Simply terrible and inexcusable. With that said the hotel was clean, the room was spacious and comfortable. The location was great and gave us easy access to all the places we were going to be going. At 12:30 AM our first night there was a huge water leak from the room above us that flooded our bathroom. The staff responded immediately and got us a new room and offered assistance with moving our things. It is not the absence of issues but how they are addressed that matters. I'd have given a better rating if the breakfast had been decent.

This is the worst hotel I EVER stayed in and unfortunately I had to do it for a freakin' week. The…read morefront desk staff is never at the front. Must ring the bell for them to come out. When they did come and I inquired about using the laundry room, the guy wasn't knowledgeable or helpful at all. Might as well have stayed in the back. I went to the laundry room myself to scope it out and nearly threw up because it smelled so horrible. It looks like it might be $1.75 to wash, but I'm still not sure. I didn't wash and I never went back. I killed a bug that was crawling on my bed one of the nights which should never happen. Seems like a very run down place. I didn't feel safe and I didn't want to touch anything because it felt so dirty. They offer breakfast in the morning, but I don't trust that either. I stuck with yogurt and english muffins. Juice machine worked for 2 days. Thank God for my angels, seriously. This is more like LOW Quailty Inn. The other reviewer was spot on. Motel 6 might actually be better. Some thigns just aren't worth the savings.

My only problem was, that items (2 water bottles) were charged to my room in error. After checking…read moreand getting my receipt emailed to me, I noticed the extra chargea and contacted the hotel and Dainela at the front desk told me it for 2 water bottle that was purchased at 4am. My sister or child didn't purchase anything or leave the room until we checked out. I had to wait unt the GM Kerry reviewed surveillance footage in order to receive a refund, in which I was refunded. I left a google review immediately and The general manager Kerry replied stating guests purchased water and returned to my room and as a courtesy she refunded me Very disappointing and unacceptable to lie, especially for a 1 star google review. "My guests" were my sister and a child so she's accusing my sister and 9yr old, went down to the front desk at 4am and purchased water!! This is getting passed on to corporate! Front desk women were friendly and nice when checking in and out. Hotel was clean and room was comfortable.

Staff were friendly and accommodating. Hotel was clean. Beds comfortable. Breakfast was delicious.read more

Front doors lock earlier than 8pm. Rooms need a lot of maintenance and attention. No one is ever…read morebehind the desk, they stay in the office behind closed doors. All coffee/juice cups are about 6 oz and very small. Breakfast included a shot of coffee and miniature muffins. I would call this slumming it at best. It's terrible.

The hotel is very clean and well mantained common areas. The entire hotel is non smoking and no…read morepets the rooms are large with free wifi.the hotel has a muffin bar in the morning they use the term breakfast but muffin bar seems more suitable .the bathrooms in our room had jacuizzie jet but it also had mold on the fixtures aswell.the shower head and the closet share the same wall so you could see the water damage through the closet.other than that they had an indoor pool that was very nice and bc it was spring break it was open we dident swim but it looked clean.i had read reviews on other sights before booking so i checked the cleanliness of the room first and foremost (my husband is ocd) the beds had new sheets and everything had been dusted the room was very nice.the problem we had the most trouble with was getting in and out and onto the highway .our frontage roads at home are a little more direct and less confusing.our gps also said there was a baymont inn further down the road but it is no longer there its another establishment.