OUR STAY WAS IN JULY 2023
If I was able to give a "0" I would. My husband & I had a stove fire in our apartment. Since we had renters insurance, it covered hotel stays. Our insurance agent booked us a room that would have been till mid November. I told the front desk that if we had to be moved due to the room already booked, we would be fine.
We first were booked on 1st floor, but with my heightened hearing, I asked for a room on another floor. My main requests were 1.) NOT be by the elevator and also NO ice machine
Well, guess what??? Our room was 318, and the Ice Machine & Elevator was less than 10-12 feet from our room.
We arrived and checked in at 8 44pm, and insurance paid over the $200 plus stay. Less than 4 hours till midnight. Both my husband and I were exhausted and just needed sleep. Hubby slept, but every time there was a ding, I knew someone was getting on or off the elevator. The Ice Maker was loud. I slept horrible, but I was too tired to complain. The front desk told me that the hotel was full. A total LIE!!!
After day 3, there was no way I could handle people arguing during the night in the next room,
Elevator making that horrible binging sound. Then, the icemacker filling up ice buckets more than the 1st night.
Since we didn't have a kitchenette, we had to order out. We have stayed at so many Hilton Hotels over our 60 & 70 year old stays.
I spoke to a Rose who was kind to us and would talk again.
This is where things got really bad. After Night 4, my husband checked out. I called another hotel, and I found out it was owned by the same owner, and was told we were not welcome which threw me for a loop, i asked why and was told again that we could find another hotel and hung up.
I called the hotel and spoke to a woman named Becky who IMHO is in the wrong type of work field who announced herself as the manager. Becky then said we "Trashed" the room, and photos were taken.
"ARE YOU SERIOUS I ASKED?
Wanted to see the report and photos I was spoken to in a manner I have never been spoken by any hotel Ever.
I sent an email to the manager who replied back to me
BELOW:: Quote: Copy & and Pasted - No part changed OR Edited in any way
************(*************
Room 318 required additional deep cleaning and it was trashed blandly.
We consider it damage to room compared to normal dirty room.
We had to put room out of order for 2 days for special cleaning.
You didn't get charge for it as we understand your situation.
We don't save pictures beyond 7 days after you check out date.
We didn't slander your name.
Chitran Patel
Hampton Inn & Suites
195 Laconia Rd
Tilton, NH 03276
+1 603 286 3400 Hotel
+1 603 286 3407 Fax
********************
A total lie!!!! We always put our towels after a shower by the door or many times we will bring trash and exchange towels direct to housekeeping.
I worked as a chamber maid when I was younger so I know the drill...
*** IMPORTANT to NOTE:****
I called the front desk after 3 days to change my sheets they asked about our stay our insurance company added till End of November. There was a reason for me to stay at our apartment than going back to the hotel. 2nd I had not even gotten a peacful sleep for very long for less than a couple of hours of time. A couple arguing and throwing things.
So my husband agreed to stay last night and pack up in the am and check out on time. Shortly after 9am.
The hotel says and even emailed me saying they did not charge for Deep cleaning
Quote:::: Chitran Patel Hampton Inn & Suites, Tilton NH
You didn't get charge for it as we understand your situation.
My Insurance Company was paying the bill, so needed a better excuse. They didn't charge cause there was no reason to.
I specifically asked for photos right away to show proof. If there was damage why not send photos to insurance Company? As you can see that they only keep photos for 7 days and NEVER Shared with me.
IMHO... NON TRUTHS
Telling me had to do a deep cleaning & Air the room aired out..A TOTAL LIE
I WILL NEVER EVER RECCOMMEND HAMPTON INN AND SUITES TILTON
OR THE OTHER OWNED BY SAME
OWNER ON RT 140, TILTON NH read more