"Marsha Marsha Marsha" was a pleasant, friendly greeting in the morning breakfast area by the hostess, Miss Marsha. It was good food, hot coffee and plenty to choose from. The showers had excellent pressure, plenty of hot water, in room coffee was most welcoming... one thing.. no room service after the first night... I had to go to the front desk where I was greeted very cordial and was able to replenish my coffee addiction for the following morning. The first night was good... would have been great with 5 stars with Room service. read more

6/14/2025 Stayed one night, staff was nice but the room smelled musty and the bathtub was absolutely disgusting with black mold around in the caulking and a brown, stained bottom. The carpet had red stains that looks very suspicious. Could have been crayon or marker but it could have been body fluids. The musty smell really bothered my asthma. Breakfast was not the best either. read more

Great stay and awesome service. Thanks to front desk ami , she checked us in. The service has improved and would love to stay in the future thanks to front desk. I've had my issue in the past, but would recommend. Also free breakfast read more

Such a great place to stay. The entire property is so clean and the staff are all friendly. The breakfast bar is great with an amazing variety. Monica was the highlight of our mornings- so personable and great! Thanks for the fun weekend! read more

Absolutely no internet available, not even if you wanted to pay for it. I stay at a lot of hotels for business. I've never seen anything like it. Basically had to sit in my room and just wait to fall asleep. read more

The first night we stayed there the ATTACHED night stand which is quite heavy fell off the wall onto my wife, she was not hurt but was quite shocked by the incident. Went down to front desk which had an employee who knew very little about what to do. He called the manager and I spoke with her briefly, with no concern for the incident. She told the employee to give me another room. I wrote to corporate and they contacted the Hampton and the manager said that she called me an apologized and discounted our stay was all a LIE. After that I only received 1 email from corporate and it was just a brush off to make them look good I guess. We have stayed at this Hampton several times without problems, had no problems other than they are very expensive. There are other motels in the area that are more reasonable and offer the same amenities. It is ashamed that when you have to address your concerns to the corporate headquarters and they act like they are concerned but after a few times you find out they are not, only in it for the money. I did not want to give them a 1 star rating but there is not minus star ratings. read more

Pathatic Experience, will NEVER stay/give my credit card in these hands again!! ............. They charged me double. When I call hotel, GM says "I am NOT refunding you sir".. and disconnects call. They charged me once for full stay and then $ 118.82 once for cancellation. When I ask them first, they said its for deposit and charge will go away from your card. After few months, they said you cancelled so its cancellation charge. When I provided receipt of full stay, they have no answer. Its been almost 6 months, and I am yet to get refund. Talking to Hilton customer care, raised couple of tickets with them, but Hampton inn is not even ready to talk to me about case. I am all ready to let the money go, If i did something wrong. Not sure how can they charge me cancellation if I stayed there and paid in full for my stay. I was their frequent guest but NEVER EVER to these guys again in my life.. Not just for $118.82, but for the way they treated my case, the way GM at hotel spoke to me... read more

Very unprofessional employees and managers. Complained on the first night of my stay that a panel was missing from my jacuzzi with an outlet and wires sitting out in the open where water could've easily made it into the open section. Highly unsafe. Was told we shouldn't get hurt. Instead of fixing the problem we had to guess if we'd be okay or not getting water near it. On top of that there was black mold on the ceiling which has random white paint strokes over it to "hide" it. Was told by 2 employees to keep calling which I called 4 times to speak to general manager since their employees couldn't help me out. No response and every time I called that she was supposedly there she was busy or left. Customers obviously aren't a first priority in these situations. Employees cut me off after telling them my concerns each time I started speaking. Was told I was getting a discount and have yet to see any price decrease. Money isn't the huge issue here. Take care of your customers and rooms. read more

Hampton Inn Belle Vernon - Black mold - Hotels Near Me - Belle Vernon, Pennsylvania

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Found items in the bed when we arrived, meaning that the sheets had not been changed after the last guest. Was promised multiple times over the course of a week that a manager would contact me about the problem, but I was never contacted. read more

This is the absolute worst Hilton branch hotel I have ever stayed in. I walk into my room and the cover to conceal the electrical to the hot tub is laying on the floor and everything is exposed. Next there is random pieces of tape stuck to the wall. Things to maybe overlook, but then I go to take a shower. I turn the water on, and there is still a used bar of soap in the shower. The hotel does not have enough microwaves and fridges for every room, so when you get to your room, you have to request one and/or the other. And the employee will bring it to your room with a dolly with a flat tire. I have never seen anything like this when traveling and staying with Hilton hotels. If I am in town again, and cannot find another hotel that is decent, I would rather sleep in my rental car. read more

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A clean hotel with pleasant staff, it always feels a little overpriced for what you are getting. Although there is nothing wrong with the property, the pricing seems out of line comparable hotels in comparable small towns. Price aside, it offers the things you need in a place to rest your head. Namely a comfortable (if too-soft) bed, well-maintained rooms, free Wi-Fi and a pretty good TV with a larger-than-expected range of channels via DirecTV. I can't say I would drive out of my way to stay here, but it's one of your few choices in Belle Vernon and it's perfectly comfortable, so there you have it. read more

Hampton Inn Belle Vernon - The room - Hotels Near Me - Belle Vernon, Pennsylvania

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Made a reservation on line via the Hilton Ap while driving across the country. Was promptly greeted by an employee with a pleasant demeanor. The check in process was quick and painless. It was a standard two queen room. Nothing fancy it suited its purpose. The breakfast wasn't the best Hampton Breakfast I've ever had but it wasn't bad. The coffee was hot and the kids loved the waffles. I'd stay here again. read more

On the night of September 5, 2022 at around 12:30 AM, myself and my partner checked in to stay for a few hours on a return home from a long weekend. Due to the late hour, we went to bed quickly and when we woke up around 6:00 AM to depart noticed some disturbing standards that the room was kept to. On the comforter there was a noticeable large stain, as well as blood spots on the underside of one of the pillows. There was also stains on the bathroom floor, of what I can assume was feces. When we checked out, my partner brought this to the attention of the front desk staff and let them know that we would like to speak to a manager in regards to obtaining a refund or at least partial refund considering the state of the room. We received a call later that afternoon from the GM, Beth who was very combative in her way of addressing our concerns and was quick to assure us "well we have your signature on file so don't go trying to dispute it with your credit card since I have proof you stayed." She made it clear that she did not notice anything we mentioned, but her tone did change once we mentioned we had pictures. Please note that we were looking to go through the hotel to remedy the situation and were only looking to go through our credit card if nothing was done and in no way were we submitting this as fraud. Beth agreed to submit a request for refund for us and to just give her a few days for it to be processed. I reached out to the hotel to speak with Beth on several occasions during the week of September 6, with numerous messages that she will get back to me, but it was not until the third day of calling and leaving messages that I received a call back. It was now that I was informed that submissions for refunds were only done on Fridays and she had not been in, so it would not be submitted until September 16. I was told to if I don't see anything on my end to call back the following Tuesday, September 20. I waited an extended amount of time, giving my card 5-10 business days from September 16 to reflect the refund, but did not see anything posted by September 30. On September 30, I called the hotel to speak with Beth at around 12:30 PM and was informed she had stepped away from the desk. I asked for a call back from her before she left for the day since I was told managers are only in from about 8:30 AM-3 PM. As of 2:30 PM I still did not receive a call back, so called again and was assured that I would definitely be getting a call back before Beth leaves for the day as she had stepped away from the desk again. I received nothing. I called yet again at 4:30 PM and was informed that indeed that the request for refund had been submitted, but nothing had been done with it for over a week and a half. I at this point I understand that due to my persistent follow ups and the attitude that I received moving through this process to begin with I was considered annoying and was being put off. I finally decided after over three weeks to move forward with putting in the dispute with my card, not to indicate fraud, but that the services I received was not what I paid for. I received a call back from Beth this morning, October 3. I was told she processed the refund this morning to which I informed her that I had already moved to opening a dispute with my card. I was met with hostility and attitude for "just going ahead with the dispute without talking to me about it" and when I informed her that I've been trying to get in touch with her and following the correct procedure since the beginning, I was spoken over. I was told "don't worry when I get the dispute information I'll submit the paperwork stating you stayed with us. I have your signature." This is not the threat she thinks it is, considering if she let me speak she would know I'm submitting the dispute due to the state of the room, not to cry fraud that I was charged without staying there. It is quite clear considering all hotels have camera systems that that would be ridiculous. When interrupting her outburst and stating that I am speaking, if she could just let me finish, I got a "have a nice day" and was promptly hung up on. From individuals that I've spoken to over the course of the last three weeks it is evident that this is a standard practice of behavior from the GM and it's unfortunate considering how many other lovely individuals I spoke with. Particularly, one of the front desk staff, Alexis, was an absolute joy and was incredibly professional. If only I could say the same for management. read more

Check-in was a breeze, because we had made the reservation earlier. Tori checked us in and was very friendly and answered any questions that we had. The room was very nice and clean. Breakfasts were good. If we are in the area again, we would stay there again. read more

My husband and I have never stayed in a hotel together. We were so excited to stay at the Hampton Inn in Belle Vernon PA after his sisters wedding on Sept 2nd. The hotel was booked on August 1st. The hotel rep asked if we needed the entire weekend.(Sept 1-3) he advised that we did not, we only needed Sat-Sun(day of the wedding and after Sept 2-3) Sept 2nd the wedding was at 2pm then the reception was at 4pm near the hotel(for obvious reasons) After the wedding we took our bags, for us and our 3 year old little boy to the hotel to check in. The rep asked our name and proceeded to try to check us in. She couldn't find our reservation. We advised that the fee had already been taken from our account. $155. She then found our reservation and advised that the fee was a "no show" for Sept 1-2. We told her that we had booked for Sept 2-3. We specifically told the rep we did not need the whole weekend. Mind you, others were standing there watching us and we were so embarrassed. She proceeded to tell us there was nothing she could do, no rooms were available and she could not refund our money. We had no choice but to leave because the entire wedding party was waiting for our entrance to the reception. Fast forward to the next few days. We made several calls. They told us no manager available. Monday the manager was a available but she advised she couldn't give us a refund because we were a "no show" (which we def were not, we showed up on the correct date but the incorrect date was booked by the hotel rep) The next day the district manager told us we couldn't get a refund because it was our fault we didn't call to confirm. They also blamed my husbands sister because they advised that she should have confirmed all of her wedding goers dates to stay. Like I said, we are not frequent hotel goers and we confirmed our reservation when we initially called on August 1st. My husband was irate at this point because not one person would take responsibility for the hotels mistake. $155 later, we never got to stay in our room after the wedding. We were blamed repeatedly when we both knew the reservation was booked on the incorrect date by the hotel rep. We were not credited our money back which is awful because this is a multi million dollar company basically stealing money from a family who doesn't have it to steal. Hilton corporate office refused to help us as well. My little boy was disappointed, we were disappointed we didn't get to stay, we were embarrassed by the fact that there were other customers around during this whole ordeal. It was the most horrible experience, we encountered the most snobby, nasty, unkind people running the hotel. Do not make the mistakes that we did and steer clear from this hotel because of an issue does arise, you will not be treated well. read more

When you stay at a Hampton Inn, you generally know what to expect --a clean, quiet room with a comfortable bed and free Wi-Fi. When you are on a cross country trip, like I was, this was important. In addition, I found free parking and a friendly staff who helped me pick out a good restaurant for dinner. The hot breakfast was good. I got Hilton Honors points. Overall, this hotel provided a good night's rest at reasonable prices, with friendly people. read more

Clean rooms with a comfy bed. We've stayed here twice and both times have been great. Staff has been polite and helpful. Rooms are quite. Showers are hot. Breakfast is available in the lobby. Coffee / tea /juices/ pastry / begals / cereal / waffles and I'm sure a few other things. We would stay here again. read more

Nice room...varied and tasty breakfast bar from 6am to 10am everyday...public areas are clean and well-maintained. But, housekeeping...not so special. Room was missed entirely one day. Crumbs on carpet have remained for at least 3 days (checking out tomorrow). Had the sense that housekeeping was done hurriedly without any checking to see that it was done well. Given that the hotel is so nice otherwise, it was disappointing to have our room cleaned in such a so-so way. read more

Hey, sometimes boring can be good when it comes to a hotel. My cousin and I were attending a concert in nearby California, PA. We didn't want to drive all the way back home afterwards so we just needed a place to hang our hats for the night. And this Hampton Inn fit the bill perfectly. It was clean, fairly comfortable, and we both had a good nights' sleep. We weren't in any rush to get home the following morning so we did use the indoor pool. This Hampton Inn is your typical chain hotel, but a good choice if you're in the area. read more

As a frequent traveler I try to stick with the Hilton family of hotels for points, but Hampton Inns are always my LAST resort. Many are old, they don't have room service or bars and the breakfast sucks. But the location of this HI was perfectly located in between the offices I needed to visit. I was happy to find that this location was pretty newly built (i'd guess within the last few years), so it was nicer than the last Hampton Inn I was stuck in. The breakfast still sucked and there was still no bar, but I guess that's why HI's are cheaper than my preferred choices. My room was clean, the staff was friendly. The area? Boring as all get up. read more

GET OUT! aka the case of the credit card scammer As you read this consider what you would do if someone warned you about the "Bates Motel". Would you listen or risk it? So, this reviewer is a Diamond member with Hilton and travel for work is 80% or greater. On average I spend 4-6 months in hotels, many of the Hilton properties. Additionally, do to the extended nature of most of my stays my wife travels with me. We are both non-smokers and value health, while not judgmental of those who chose to smoke. My stay at Hampton Inn Belle Vernon was booked through my company for a week. My wife and I arrived at the area, which was in the throws of a wind storm. This location seems well enough at the lobby with cookies available at check-in. However, that was the highpoint of the stay. I was not acknowledged as being a Diamond member by the front desk staff. The room was standard sized with one King bed, however, there was no refrigerator or microwave in the room. Also, the phones, television, and internet were down in the room. So, if this sounds like a scary movie, it gets worse. I'll ask the reader to consider the other reviews regarding this hotel and the smoking topic. As my job calls for long hours, my wife has time to check out more of the hotel. She texted me to ask if we were lodged in a smoking room because she found an unused ashtray with matches on the desk in the room. I informed her that I didn't think hotels had smoking rooms anymore, but to verify with the front desk if this was in error. She contacted the desk and they informed her that it was a non-smoking room, and someone placed it there by accident. We didn't think much more of it, and due to changes in the scheduled job finished early and left after only two nights. Then comes the drama; after checking out and staying at another Hilton location, my company Travel Coordinator called me very upset. He informed me that the hotel added an additional charge of $250 plus tax to the company credit card. After asking the "manager" told my Travel Coordinator that the charge was for smoke damage which he thought was strange since he knows I do not smoke or use tobacco products. Also, the "manager" claimed he inspected the room himself. This statement causes a red flag as my Travel Coordinator has a long background in the hotel business and knows the managers are not the ones cleaning rooms. When asked why this change was not disclosed and just thrown on the card, the "manager" exclaimed that he doesn't tell people of the charge because they may be at the hotel cheating on the spouse and he didn't want the spouse to be alerted! I'll pause so you can re-read that last sentence... Totally frustrated with the tone and way this "manager" displayed unprofessionalism, my Travel Coordinator called me to inform me of how frustrated this hotel was. He asked me if I could talk to them as I am the Diamond member. I called the hotel to try and find out what the case was. As you see in the rest of the reviews the "manager" was just as un-managerial as everyone displays. He accused me of smoking in the room stating that the room had ashes by the desk with a cup filled with liquid cigarette pieces. I informed him of my wife's call to the desk regarding the ashtray, and that neither of us is smokers. He then accused us of having guest over to the room who would have smoked in the room. I assured him that after a 13-hour shift I was in no mood for having a party, in this hotel with no fridge or microwave, I came back to the room to sleep and great ready for the next shift. So, he stood his ground of charging $250.00 plus task to wipe off ashes and throughout a cup without providing proof they even existed. He stands out in my mind as the most ill-equipped person to be taking calls and considering himself a member of the hospitality service is laughable. I know that if Hilton was smart about the properties they could easily check my stay record with them and see that I or my wife have never left any room in poor condition, especially not with smoking paraphernalia. Moreover, my company which does hundreds of thousands of dollars' worth of business at hotels, will now ensure that none of our staff stay a night in this Hampton (Bates Motel wannabe) Inn. At the start I asked if someone warned you about a scary place what would you do. Consider this warning and all the other reviewers regarding this hotel's manager and the fraud scheme he is running under the name Hilton. Hilton should really investigate all the complaints regarding the credit cards on multiple review sites regarding Hampton Inn Belle Vernon. read more

This is a perfectly serviceable hotel. The staff was friendly, the rooms were clean, and they have a free breakfast. The hotel is located next to a 24-hour Walmart, along with some other fast food, so you won't go hungry. It's a great place to stop right off the highway. No complaints from me. read more

Hotel is child unfriendly. The doors are not secured well with the secondary latch up top on door to the point our two year old easily escaped. Staff was meh and food well... It left a little to be desired. The dining area although remodeled is NOT family/child friendly. Clean hotel but clearly focuses on business people not families with little kids read more

We should not have to belong to AARP to get a senior discount! Our drivers licenses should be enough! Thank you not (returning)!!!!!