Tony and I stayed at Hampton Inn at Bermuda Run location just a little south of Winston Salem this past weekend. The hotel was lovely and a great asset to the Hilton Family Name. They have a large inside pool area with tables chairs. Pool and 2 slides it's very loud and full of fun and laughter in there not to mention chlorine aroma and steamy heat...everything you expect only missing some tropical plants..lol Lovely dining room with fireplace, outside a lovely patio area with another fireplace. There is a gym, a business center and kids arcade...plus free hot & cold breakfast from 6am-10am The room was large and extremely comfortable. Highly recommend and definitely staying again when zi have my grandbabies along to enjoy the indoor Waterpark amenities.. read more

See all

I was in town for a class. This Hampton location was the best lodging option near the training site. My room was clean. Plenty of parking. The complimentary breakfast offered good hot and cold options. I had a bagel and fruit one morning and oatmeal and yogurt the next. Not many decent dining options in a 10-mile radius of the hotel. The Mexican restaurant across the street is average at best. read more

This is our second time staying here. We stayed 3 years back and it was nice to have the pool amenities to entertain my son. When our girls at school made the championship basketball game we headed to Winston Salem and booked here again. I was a bit concerned about the pool area this time. Obviously there is a strong chlorine smell, which normally isn't an issue and makes me feel good about cleanliness. But after both my son and I went down the slide, we had respiratory issues. Tight breathing and cough. As if the chlorine levels were too high or something? Not a pool expert but found it odd. Got back into the pool and the symptoms subsided after some time away from the slides. Let the staff know, not as a complaint but just as an FYI. As other posts have mentioned, the hotel is "tired." However, it is not in an unreasonable state for an older hotel. I do however, think the rates (mind you I paid with Hilton Honors points so that is how I'm judging) - the rates should be comparable with what you get. To charge almost 40,000 points for a Sunday night, I really think it needs an upgrade. Again, not dirty. We were comfortable. Staff was kind. Just wouldn't be our first choice in the area anymore. read more

Overall, this location was a bit rundown, especially considering the location (Bermuda Run). When we sat outside for breakfast, the umbrellas were dirty and not kept up. We had an issue when we checked in where my spouse could not open the door. I barely could myself. When we mentioned this, maintenance came up and said "all the doors are like this." "So how does ANYONE get in? Oh, you shove and push it. --- No, in our case the lock won't open properly. Yes, we got a different room (and you did still have to shove the door open, but at least you could). Two of the staff were wonderful, Tamara and Marcus, and I will give kudos to the (general manager?) who did try to make everything right given the overall hotel condition. (No working swimming pool in the summer?) read more

Poor communication leads to even poorer service. The Hampton failed to state they will clean and service your room "if requested". When I was finally told "you hadn't requested service" I said well if you bring me a vacuum, furniture polish and clean linens I'll do it my self. To my amazement a knock on the door, maintenance, I said in the phone with Hilton he said "gotcha vacuum". I said leave it and I'll get it. All of this exchange while I have Hilton customer service on the phone. Not 5 minutes passed, knock on my door, "Maintenance, I need my vacuum, I said I'm on the phone with Hilton, "listen this ain't no housekeeping, it's maintenance"! As if I cared maintenance or housekeeping. I vacuumed my on room with their vacuum and changed out my linens. To say I will never return to this location would be an understatement. This very well could stop me from staying at Hilton everywhere! Since the prices at Hilton continue to sky rocket while their services continue to diminish. Their competitor Marriott the prices are much more competitive and their service is on point every time. Negative stars would be more appropriate. read more

See all

We stayed here five days. The place is tired. To begin with our room door did not lock. At first we were told nothing could be done other than to try to fix it, but the handyman could not fix it. Yes, we could put a chair up against the door, but for five days...not so much. The office finally gave us another room reserved by someone who had not shown up. This door did lock. It was handicapped accessible, and it worked. It was first floor. We didn't meet the people who got the room we had. Hopefully all was well with them. As for the rest of the hotel, the breakfast was good and a nice selection. The patio furniture had seen better days. I've posted pictures. We found dinner elsewhere and ate on the patio. But we had to be careful which chairs we sat in. Some were not stable, and others had a wasp nest close by. But we did find a table and chairs which worked for us. Not sure I'd stay here again. The location was fabulous and is close proximity to exactly where we needed to be. But...a tired hotel is a tired hotel. Also it was July and the pool was closed. SIGH read more

See all

Very nice Hampton Inn hotel located in Bermuda Run NC just off interstate 40. The rooms were clean and the staff was efficient and very friendly. Lots of social distancing notices to keep everyone aware and safe . The beds were comfortable. And room was very fresh and cleaned. Hilton brand is working hard to keep hotel and rooms updated. There was fresh coffee and water available all day . Breakfast was good though do to Corona virus no fresh foods were available. Everything was microwave prepared other than yogurts & Cereals. Indoor Pool area was fantastic with a huge slide that kept kids entertained so there's that ! Fireplace outside with lots of seating made evening relaxing and enjoyable. If you're needing to stay near a Winston Salem this is definitely a place to consider. Two thumbs way up read more

See all

We planned on staying here for a volleyball tournament one weekend. However, after check in our first night my daughter got sick. Talked to the night shift representative,Ira who was super helpful with anything we needed. The next morning I talked to multiple people at the front desk, one named Mark, about cancelling our second night and getting a refund, they were all polite and helpful. While we were there I noticed the cleanliness of the place. They have a water slide for the kids and free breakfast on the morning. Sorry no pictures but I would definitely stay here again!! read more

We think the people at Hampton Inn Bermuda Run are top notch. Here's why. THe service at the desk by Sharon was warm, friendly, and efficient with an over-the-top intent to make sure we had everything we needed. We also watched her interact with other guests passing through the lobby (and their dogs) in the same consistent way. Sharon and the gentleman, Chuck, who was perhaps "the Maintanence guy," guided the pizza delivery person to our doorstep. Our daughter and granddaughter were in a nearby room and they THOROUGHLY ENJOYED THE WATERSLIDE! What a fun release after a day of traveling! Super recommendation for this property if you have children who love the water. The breakfast was very good... and again, the morning employee in charge of breakfast brought my homemade waffle to my table! Just to be helpful. Rooms are fine, nothing super special but nice, clean, with all the amenities needed for a quick overnight stay. read more

Wife had to have another surgery at Davie Medical Center so we stayed here 7/20-7/22 since it's right across the road from the hospital so it was convenient. Since our last stay a year ago, they have discontinued the policy of leaving trash and dirty towels outside of you room which made the hallways look trashy. Now housekeeping is on request only. Also the parking lot was cleaner this time and I saw a guy Thursday night emptying trash and picking up litter outside. This stay though we had issues with many very ill-mannered guests. You would think people paying $100+ a night for hotel room would bring some manners and common courtesy with them, but that just doesn't happen anymore. Wife and I tried to use the hot tub Wednesday night. Not only were the jets in the tub not working, but there so was many kids running around screaming and hollering that the noise level was off the charts! They we also jumping into the pool splashing water everywhere with signs everywhere stating that running or diving was not allowed in the pool area and the parents just sat there and let them do it anyway. We didn't stay long and just left. There were also many unsupervised kids running in the hallways, in and out of the doors to the hotel and the elevators and I almost got run over or knocked down numerous times. Also a group took over the patio area Thursday night to have a beer and pizza party like it was their own personal patio, so I had no place to sit and smoke my cigar. When I was done and went back inside the hotel, the noise level in the pool was so loud again I could hear it as soon as I opened the door. A woman I passed heading for the pool said it was awful in there tonight and I told her it was just as bad last night. There were also people talking loudly in the halls and letting doors slam early in the morning and late at night. When we first stayed here two years ago we really enjoyed our stay at this hotel. Now after this last stay, I hope this will be the last time we have to stay here since most people don't know how to act or behave in public anymore. read more

Stayed here one night while visiting in the area. Hotel was conveniently located right off Route 40 between Winston-Salem and Mocksville. Hotel appeared fairly modern and was clean. The decor colors in our room were a bit on the wild side: Neon blue/turquoise and neon green. Didn't need my sunglasses IN the room at least so that's good. Our room was spacious. Bed was comfortable. Bathroom was clean and shower felt great! There IS an indoor pool WITH WATERSLIDES but unfortunately we didn't bring our bathing suits. DANG IT! Breakfast is provided but didn't seem as good as Holiday Inn Express breakfasts. I joked that it was almost like "land of the misfit toys" breakfast. Like, they had some pastries that looked like cinnamon buns but they were raspberry filled instead (blah). There was a bread that my husband thought was banana bread but it was zucchini bread (blah). And he grabbed me a bagel which he thought was plain but it ended up being cinnamon raisin (double blah!). It was just kind of funny. Coffee tasted good but they have the tiniest coffee cups ever! Ah well. We paid around $104/night which isn't terrible. Within walking distance, there is a grocery store, restaurants and a gas station. We will definitely stay here again while in the area! read more

Came here for a weekend soccer tournament. Staff were incredibly friendly and housekeeping made a point of letting us check in even though we had just reserved hotel a few minutes previously. Hotel was clean, in a good location (right near a Lowe's grocery store). The hotel had a hot breakfast, an outdoor fire pit which we didn't get to use due to the rain, and a large indoor pool with two water slides. Those were awesome, BTW. My husband and I thoroughly enjoyed them- haha. They also had a hot tub by the pool. I came in after a run a few minutes after breakfast ended (10 am) and the woman working let me come in and get some food, which was a very nice gesture. She was so friendly and didn't make me feel like I was intruding. The room was clean and the beds were comfortable. I spoke to one of the women on the housekeeping crew and she told me that she likes for her guests to be comfortable and if I need anything to let her know. She was so sweet. The hotel also had a coin laundry which was a bonus. I will be sure to stay here again. read more

Looks can be deceiving! We were pleasantly greeted at the front desk and looking forward to relaxing in our room. As soon as we opened the door, it wreaked of cigarette smoke and mildew. The pull out sofa looked like it was retrieved from a garbage dumpster....full of stains and cigarette burns. We found hairs in the refrigerator. Lamp shades were stained and broken. When we called the front desk for another room, we were told the hotel was booked and because we had already entered the room, it was considered used and would require cleaning. Thus, not being able to give the room to the next guest. Extremely disappointed and will never book this hotel again. Other rooms may have been sufficient; however, this one was not! Btw, I'm not a Karen. read more

See all

In town for a wedding and we had a pleasant stay at the Hampton Inn Bermuda Run. The room was spacious and clean. If you can bring your own pillow, these are not that comfortable. Breakfast is included in your stay and it was good. I did not get to use the pool but the slides looked like a ton of fun. read more

Clean but no where on the google site did it mention the pool was out of order. Huge disappointment due to the fact I chose the hotel for the location and the pool. read more

This is a very clean hotel in a good location convenient to Winston Salem, NC. They have an indoor pool with water slides. In the morning, breakfast is served in the dining area located at the lobby. Food is adequate with a waffle maker, omelettes, oatmeal, grits, cereal, yogurt, fresh fruit, and French toast. This location also has a couple restaurants within walking distance as well as a grocery store nearby. There is even a hospital nearby if you have too much fun. Overall, this is a great place to lay your head with many things close. read more

See all

I have stayed here for 4 nights so far. I can't say enough good things. Rooms are clean and comfortable . Staff is super friendly (they treat you Like family). I've asked for a few extra things here and there and they were happy to oblige. The kids love the slides. Honestly, one of the best hotels I've stayed in. Delivery service is not great in the area but the Mexican restaurant across the street is good. Their turkey sausage and turkey bacon is not great but the eggs are good. read more

We just spent 4 awesome days here on a business trip. Staff - A++ (super friendly and helpful) Housekeeping - Awesome, A++ (thank you "C"!!) Beds - A - comfortable! Cleanliness - Throughout the hotel, spic-n-span Amenities - Good, staff excellent about accommodating what you need Bonus: Best Mexican Restaurant EVER walking distance, as a well as a Loews Grocery and gas station, plus local pharmacies - great location. Beautiful scenery, great parking, well kept. I want to live here. read more

I stayed here last week, and I had a great experience. This time I had a room with a bed, sofa, fridge, and microwave. The room was so big, ten people could have easily slept on the floor. There was no closet though, and I think this much be a trend with the rooms in this hotel. In the mornings, there is free breakfast, but this is the only Hampton where I've stayed (stayed at many) that provides a quick lunch bag breakfast on the run - a packaged muffin, a Special K bar, an apple, bottled water, and mints. It's not much, but definitely a life saver when I'm at work and don't have time for lunch. It's also a great addition to my morning Starbucks. The reason for the five stars is the pool area. There is a pool, whirlpool (timer is near the hot tub), and two water slides that are two stories tall!!! They jut outside of the hotel, and you land back inside the hotel, so they are totally enclosed. If the water slides are off, go to the front desk and ask them to turn on the electricity. Understandably, they turn off the electricity on a slow day. The front desk lady left the desk to turn on the electricity for me, and she returned after I had finished going up and down the slides after 30 minutes, which was very nice of her. Since she turned on the electricity for just me, the hotel gets five stars! read more

See all

Worst place I've ever tried to stay. If you enjoy Chuckie Cheese, birthday Parties, stink, bugs, and filthy pool water, this is the place for you!! Absolutely disgusting. Most expensive 2 hours of my life. Checked in, checked out the room, checked out the pool, and LEFT!! No manager on duty on a Saturday afternoon. Hot tub was out of order, yet children were playing in the dirty water then back to the pool and slide area. Can you say gross!! All I can say is look closer at where you choose to stay and don't stay here!! This was worse than a pay by the hour motel, not up to Hilton standards for sure!!! read more

See all

We checked in about 6:45pm on a Friday. As soon as we got to the room the trashcan was overflowing with trash still. The pool is ice cold and the hot tub is not operational. We have now been sitting in the pool area while the kids play and have had to listen to a high pitch alarm go off for 20 minutes. We will not be returning to the place. read more

Hampton Inn Bermuda Run Winston-Salem - Pool and slides - Hotels Near Me - Bermuda Run, North Carolina

If I could rate this hotel a zero, I would do it. First of all, I requested the 4th floor when I reserved a room and noted a late check in. Then I called from the airport to alert the front desk that I arrived and verified I would arrive within an hour and confirmed my 4th floor room. I had my reservation for over 4 months. Upon arrival, the front desk said they had no idea I was still coming and gave my room to someone else. I showed the hotel clerk that I called the hotel an hour earlier to confirm and described who I spoke to. The front desk clerk was unapologetic and said that the staff I spoke to was new and that the staff shouldn't have been on the front desk answering phones. they had no other room but on the second floor. My new room faced a cement wall with no view. I spoke to the manager the next day and he offered me extra points on my Hilton card but couldn't move me. The manager and his staff are lackadaisical. This hotel is filthy. Filthy bathtubs. See photos. My room wasn't clean one day and the front desk said it must have been my fault that I left the do not disturb notice on the door which is not true. The pool/jacuzzi are disgusting with dirty water and floors. See photos. I met another woman in the elevator who was part of a wedding party staying at the hotel and she echoed the filth of the hotel as she had to hold up her bridesmaid gown from the muddy water in the elevator from the pool. The staff are lazy and there is no cleaning going on. I listened to the most unprofessional chatter among the hotel clerks in the morning. Avoid this hotel at all costs. Hampton hotel headquarters should do a quality control check here as it is not meeting any standards. My friend and I chose this hotel to be close to a friend's house and because we wanted a pool. We took one look and refused to go to the pool in due to the unsanitary conditions. Lastly, our room door does not close sufficiently and we have to slam it shut. This could have resulted in a safety issue to an unsuspecting guest. read more

See all

We live close to this Hampton Inn so I brought my kids for the night to play in the pool /water slides. They had a great time! Everyone at the hotel was super friendly and accommodating. The young lady at check-in was so nice. Anything we needed, the whole staff was happy to help. We got to breakfast at 9:55am thinking it ended at 10:30am. Breakfast actually ended at 10am, but the lady running it ensured us it was fine to go ahead and eat. She was the sweetest! The room was clean and the beds were comfortable. I would definitely recommend this hotel! read more

We booked this online based on pricing. Arrived and were greeted by polite reservationist. Room was neat, absolutely clean and fresh smelling. Pool was warm and nice. Slides were the plus for kids and adults. Breakfast was the best I have ever seen in my travels. Clean area. Well groomed outside. Loved it. read more

Hampton Inn Bermuda Run Winston-Salem - Breakfast - Hotels Near Me - Bermuda Run, North Carolina

One of the nicest Hamptons Inn I've ever stayed at. The entire place smells like fresh linen. Small, but great indoor pool area with a jacuzzi. Two awesome water slides available. Highly recommended. read more

Bummed to say the least! We only live about 30 min away but this is a fun getaway spot with an indoor pool and water slides for our family of five. We actually stayed here 9 years ago on our honeymoon night and then have been back multiple times since having kids. But this time was such a disappointment! The beds were dirty upon check in and we had to request clean sheets. And the pool (the whole reason we come) was ice cold and the pool towels were never stocked! We had to ask for them each time which was an inconvenience. The pool itself seemed clean enough but the pool area was a mess and the hot tub was not functioning. The breakfast was pretty good, plenty to choose from. I really hope this hotel gets its act together because it really could be a great place (it was before!) read more

Great place to stay for business. Rooms starting look a bit dated but always clean. Front desk Zach and Dave are outstanding!

This place is fairly new. My room was clean a fresh smelling. The pool with the slides looks like it would be a lot of fun. read more

I have been coming to this Hotel for the past 5 years for work travel and loved it. Haven't been back for about a year and was amazed of how much it changed. There is Mold all over the ceilings. The ceiling is falling apart. My room was on the 4th floor and it smelled like cigarettes coming out the elevator and my room was a nonsmoking room. Cheap Las Vegas Hotels and Casinos smell better! There was a piece of electrical on top of my toilet that was left there when I walked in. The towels were so thin because they were so old. My shower had mold which there is no excuse to have because you can use over the counter mold and mildew remover spray to remove! I couldn't stay. I checked out and left to the Hampton Inn a few miles away in Winston Salem which from the outside it does not look as new but it's CLEAN! I honestly could say that Motel 6 would have been better and for a cheaper price. This Hampton gives Hilton a bad name. I have stayed in lots of Hamptons all over the US and have not had this experience. I was reading some of the reviews and they go back 5 months stating there is a problem with mold, leaks, and housekeeping. I can't believe they've done nothing about it and let it drag this long. I'm so disappointed. This should not be acceptable. read more

See all

Great for what it is. The hotel is very new only about 4 years old. Rooms are cheery I love that they are painted blue and green. Bathrooms come restocked with Shampoo, conditioner, lotion, face soap, hand soap, and makeup remover cloths. Mirrored closet with laundry service, and hard ethernet connection as well as wifi. The alarm clocks actually work! And have an ambient nose feature! The pool area is awesome, indoor, heated, spa, pool, and 2 watersides (the dark brown one is better). The gym is great, full set of free weights! Complimentary breakfast has everything to chose from. Always fresh hot coffee at the front desk. The front desk is so helpful have steered me in the right direction as far as where to eat and where to stay away from. I can be relentless sometimes and despite multiple phone calls and visits to the front desk in one night no attitude was given to me. read more

Don't stay here. No hot water. Terrible smell in my room and nothing left for breakfast. Shitty hotel. I am silver status with Hilton and platinum with Marriott. I won't be back. They knew there was no hot water when I checked in and never said anything. Never come back. read more

I would give zero stars if possible. Eeeewwwwwww!!!! We were so excited to stay here. We have come to this hotel 3 of the last 4 years to celebrate my daughter & a friend's birthday. Last year, the rooms seemed to have not been well kept and I sent a letter to management that the next time we came, we would probably just pay for the room, swim, and drive home to sleep in our own beds because the rooms were gross. Surprisingly, I received a letter back with a refund for my stay. I was impressed. We just check in and were pleasantly surprised that the hotel seems to have been updated a little. The rooms we reserved are quite clean, and we felt much better about this stay. But......the pool! Oh gosh, gross!!! The pool is the only reason we are here (we live in town) and we even told a few friends who are planning to come for a night this winter to play with their kids.....but they won't come now. Look at these pictures!! We are not even going to swim at all tomorrow morning because we feel like maybe we will get a skin infection. How can so much mold and mildew be growing in a place with so much chlorine? This pool area looks like it has not been cleaned in a year or more. The paint on the ceiling is stretched in many places creating a bag filled with water hanging from the ceiling, you'll see in one of my photos a large area above the slides where the water bag ripped open and probably dumped on the floor after it ripped open. Also see my photos all the way down the main hallway of the hotel where it appears that water is leaking somewhere in the ceiling all over the ceiling tiles and no one has repaired them (although it looks like some have been painted over). read more

See all

I needed to find a hotel close to a Nursing Home in Clemmons and as a Hilton Honors member I found this one in Jan 2020. Our family will be going up a lot and I needed to find a kind staff that would accommodate my 73 year old and offer rooms with a walk in shower. The place seemed nice so I booked again and called them to make my parents have a King room walk in shower. I called back two days before to make sure and was told "yes, all squared away". I called the day of the trip once my parents got on the road just to make they knew how late they would be arriving and still everything was "fine". When my parents arrived at midnight due to traffic in Atlanta, they had a double bed room with a tub. This staff does not care about request or needs of people with limited mobility. I called other property's late the night of their arrival and found other Hilton's that would help them with the rest of their stay and have a place for them to shower. Please be warned of this property. read more

The staff was friendly and helpful. The design was fresh and appealing. The linens on the bed were a good quality. They provided multiple pillows and nice bathroom amenities. The water slide & pool were clean and fun. But the one thing they failed miserably on was the most important one - the actual mattress. The mattress deserves a 0! It was cheap, cheap, cheap. Very thin, able to feel every single spring, and the mattress seemed more worn that the rest of the room.... it tilted badly to one side. The most important thing about a hotel is your actual nights sleep. Hampton, put more money into your actual beds than the cute mustache coffee cups. read more