Booked reservation 3 weeks ago - using a Lifetime Silver Marriott certificate (booked at the…read morehotel). Went to check in today and they would not honor the reservation. They called the police on me when I tried to 'politely' deal with their issue. Never yelled or threatened the staff, just reminded them the reservation was booked right there, and was assured the certificate was processed - have a confirmation email. They would not write down the phone number for Marriott in order for me to call and report this behavior. Not a place I would recommend.

I think that this place was average. It wasn't awful but it wasn't excellent. And I think that the…read moreonly thing that made me go down one star is the pool situation. I was so excited to swim in the pool with my kids. It was something that we were looking forward to and I even hyped it up. And then when we got there the pool was so cold. We couldn't stay very long in it and it was just really disappointing and the kids were very sad. But other than that it was great. I have to say that their breakfast that they provide was outstanding really above and beyond. And the food was such a good spread. The kids actually love that and we were able to take a little bit of cereal back to the room to snack on for later. They had hot breakfast as well as toast and yogurt and cereal. Really it was impressive. I also thought that the rooms were really nice. The beds were very comfortable and the rooms were larger than I expected. I will say for anybody traveling with kids if you get the king size bed not the queens. It only comes with a shower. The queen suites will have bathtubs. This was a little bit of an issue because of bathing the kids but we made it work. They also charge $10 a day for parking. Which I wasn't super excited about, especially for the smaller town, but it is what it is. And I just wanted to put that out there in case you also did not know that would be the case. I wouldn't mind staying here again if I was in the area. I would probably just get a queen so we could have a bath for the kids.

Should've checked the review before booking here, unfortunately, every hotel in the region were…read morehigh priced past weekend, we decided to keep the plan and stay here. "It's a Marriott hotel, what can go wrong?" The hotel is renovated, no mold in the bath room any more! Breakfast is good, with variety of options. Talking about some good points. However, it's close to the highway, window or wall is thin that are not sound proof. Although I had my ear plugs on, i still waked up mid of night by a wired sound, initially sound like 18 wheels zoom though the high way, "why there are so many trucks in the middle of night?" The next morning I found out it wasn't, it was from the bath room. it might be either due to piping or pressure issue...I asked my relatives, who stayed in a different room, they do not have this issue at all. How lucky I was!

Grab your popcorn, because this 4-day hotel stay turned into a low-budget horror comedy. Let me…read moremake this clear, I've never had a bad experience with Marriott. Before arriving, my wife called ahead to confirm they had a pack n play for our 10-month-old. "Absolutely," we were led to believe. Fast forward to check-in: first we were told it had been "stolen." Then after calling the manager, suddenly the hotel has apparently "never carried pack n plays ever." Fascinating plot twist. No apology, no solution, no discount, no effort whatsoever. Just a verbal shrug and a good luck. Then came the "newly renovated" room. Apparently the renovations included preserving the local insect population. The moment we walked in, there was a giant centipede in the shower welcoming us to our stay. Throughout the week we found three spiders, spider webs behind the bed, under the nightstands, in the bathroom, and even crawling along the walls. At one point I started wondering if the bugs were paying rent. And cleanliness? What cleanliness? Our room was never cleaned a single time during the entire stay. Honestly, I'm not convinced housekeeping even exists here. We never once saw a cleaning cart, employee, or any evidence that sanitation is part of the business model. Now let's talk about the manager, because this entire disaster starts at the top. I tried multiple times over four days to speak with him, and somehow he was always supposedly "coming in tomorrow." His staff clearly know the script by heart because they repeated it like trained actors in a bad sitcom. A hotel reflects its leadership, and this place reflects complete absence. No accountability, no standards, no customer service, and no management. This was hands down one of the worst hotel experiences we've ever had. If you enjoy bugs, broken promises, nonexistent management, and feeling like you're staying in an abandoned roadside motel, then this is the place for you. Everyone else? Do not walk... RUN somewhere else.

I recently spent about a week here, we used rooms 219 and 215 and overall it was much better than…read moreexpected. The last review here was over a year ago and awful but it appears things have improved since then. A family member selected this hotel for us based on the location, and it's not like they have much competition in the area. I will say that we saw a line of slot machines (called "skill games") in the lobby and it did not give a positive first impression. Rooms were clean and spacious, AC was working well, beds were comfortable, and staff were helpful when we needed them. A strong asset here is their free breakfast buffet, available from 6:30AM to about 9? We woke up early to partake every day and there was a wide selection: muffins and breads with a toaster, two of three available egg and protein options each day from egg white veggie omelets, cheese omelets, scrambled eggs, bacon, pork sausage, and turkey sausage, plus a refrigerator of yogurts, a case of cinnamon rolls, and a full coffee bar. Checkout is at 11, which is a bit more reasonable than some other places we've stayed. There's plenty of (free) parking, a covered patio area with a barbecue outside that appears to be available to use, plus both Walmart and Target within walking distance for anything you might need, and a few chain restaurants too. Only criticisms were that the gym is dismal with three outdated cardio machines that I did not attempt to use - the local Y allows you to go up to three visits for free. Also, our room was refreshed with extra towels halfway through our stay but at no time did anyone change our garbage, which was full of diapers from our toddler - a smelly oversight. I would stay here again if we had to return to the area for family events.

TLDR: I felt unsafe. Rooms dirty and unkempt, hotel in need…read moreof maintenance. Unprofessional staff don't wear uniforms or name tags. Front desk staff hostile, argumentative, and yells. The long version: At check-in, the front desk staff honored my choice of room -- King Suite -- but the condition of the room left so much to be desired, I nearly left. Entering room 423, I was met with stale, stuffy air. The second thing I noticed was dirt and a piece of plastic on the floor between the couch and kitchenette sink. The couch had stains on it. The bed sham had stains on it. The walls had stains on them. The walls had abrasions or impact marks that stood out white against the neutral beigeish paint. Other areas had been touched up with off-color neutralish paint. The body gel bottle bolted to the shower wall was empty. The overhead light on the bathroom flickered and seemed likely to induce seizures. The carpeting was gross. I could see a dark spot through the thankfully brilliant white pillow case; investigating, it appeared someone had a nose bleed on the pillow. It wasn't much of a stain but it was still gross. I decided to read the reviews and that's when I discovered other negative experiences. I went to the front desk to get bar soap since the body gel was empty and noted that at least two fire doors in the stairwells were crooked in their doorframes and unable to close. The gal suggested I discuss my concerns with management in the morning but appeared surprised and sympathetic by the pictures I showed her and offered to switch rooms. On the way to move my belongings from one room to another, I encountered an unusual and not particularly tidy man shuffling down the fourth floor hall playing with his phone. I said that he looked lost but he said he works here. As he wasn't wearing a uniform, I asked him what he does and he said he was a housekeeper. I asked if he was working now and he said he recently moved here from Philly "to try something new" and was staying in room 315 and dismissed me by telling me to have a nice stay. Entering 406, I called the front desk to verify this fella was actually an employee (and he was) and not some random strange person wandering a nearly vacant hotel at 10:30 at night. Room 406 was better than 423 but had two queen beds vs. the king but seemed slightly cleaner so I moved my items down the hallway. The new room lacked much light with just one lamp in the front corner of the room, one on the wall between the beds, and one on the desk. The dark flooring combined with the overall impression of dinginess was not lessened by the lack of light. Breakfast was a available at 6am and was the usual Holiday Inn fare of eggs, bacon, sausage, and a tray of cinnamon rolls and their pancake machine. After my shower, I could heard a loud speakerphone outside my room and observed Mr. 315 through the peephole pushing a utility cart around while having a conversation on his phone. After I left the room, the elevator took several moments to arrive then stopped on 3 where a man got on and said hello while he was playing with his phone. He then got off on 2. Although he didn't have a uniform or name tag, I couldn't help think he was also a live-in housekeeper because of his lightweight clothing and because he didn't leave the building but just went from the third floor to the second. Arriving at the desk, there was a guy wearing a Cal's Party Store t-shirt and no name tag. There was another guy standing next to him and they were talking. Both ignored me for a moment before looking up and I asked if one of them was the manager or the owner. Mr. t-shirt said he was "Mark front desk" but refused to identify himself further. I asked for the manager and was told he wasn't there. I asked for the name of the manager and Mark front desk refused to provide it and kept raising his voice demanding to know who I was and what I wanted. I never got the name of the manager and left while Mark followed me outside making fun of my car, my clothing, and yelling how I'm the kind of person nobody likes. I ended up calling IHG since I was unable to speak to a manager and also unable to checkout due to the hostility of Mark front desk. Although this was supposed to be a free stay because I booked with Rewards Points, I was still charged $25 with no explanation. What was supposed to be a relaxing one-night stay before heading to my next destination turned out to be a traumatic experience that left me feeling vulnerable for my health (from the lack of cleanliness and risk of bed bugs) and my safety (from the person at the front desk who yelled at and belittled me). Although my experience was a very poor one, other reviews reflect negative experiences as well. I was unable to check out without contacting IHG and they provided me with a case number and said a manager would call me back however I've heard nothing.

From service to food this place gives it all to you. Nice bar to meet people in. This place really…read morehas it all.

I understand this venue is historical and well-loved, but it is definitely toeing the line between…read morepreserved and fossilized. I came here with a large party for a recent family reunion, and everything was only just okay. Our standout impression was our server - she handled us all single-handedly and ensured we all had everything we needed. She was phenomenal. Unfortunately, the food is just fine and the interior isn't very interesting at all. Dirty, dingy, outdated. I ordered their French Sandwich, which was interesting. The dressing they used, which I asked on the side to dip my fries in, was the most exciting part. Tangy, garlicky, slightly spicy (not really) contrary to my uncle's spice tolerance. Everyone else's food looked passable, but nobody pointed out anything they particularly enjoyed. A warning, their large salads are HUGE - think the size of the salad bowl they give you at Olive Garden. The bread they give is plain, with butter in single-serve containers. Not much to write home about, am I missing something?

The picture says enough. We were forced to stay here, as everything in the surrounding 2 hour area…read morewas booked & Hotwire screwed us over. Stains on everything- the walls, carpet, bedding, pillows, chairs. Hair in the bathtub. & to top it off- stink bugs were the cherry on the cake. The only room left was a smoking room. & you charge us $95?! I'm not hard to please. This is unacceptable. The only good think about this place is the staff.

At first I was skeptical about staying at this hotel because of the low price but I was wrong…read more Service was surprisingly great both at check in and check out. No run around and everything went smooth. Room was clean and they did some room service. Breakfast was pretty good. The only true issue I had with this facility was the hall smelled like a stale cigarettes. If they get this fixed it's an easy 5 stars.

We are running a Valentines Day Special... When you book a…read moreroom on 2/13/20 and 2/14/20 at the low price of $62.99 plus tax per night you will receive a free bottle of wine the day of Feb 14th between the times of 11am and 5pm. Rooms are selling out fast so call ahead and reserve your room now. 724-287-8888. Must stay the 2 nights and must be 21 yrs old with I.D

Booked a total of eight rooms among our group. Dbl. booked 4 of the rooms we had reserved and put…read moreon credit cards in advance, said first come, first served???? why reserve rooms then? We weren't the only ones, at least four separate other parties were turned away while we were trying to check in. The the other 4 rooms we had reserved were not cleaned until at least 5 pm. We started check-in @ 2:15 pm., It was like they did everything they could to disappoint, that was the only thing they did successfully. Toilet would upon first usage not even flush tissue I mean ONE tissue. It was late we were tired , all vending machines were out of order, Continental Breakfast was a joke and NO-ONE working at this property gives a flying f_ck. Super 8 should rip their sign down I wish they would read the reviews, what an embarrassment to the brand. Yes everyone is right this place is TERRIBLE!!! I have stayed at a lot of less expensive places and have never been less satisfied. Never again.

Absolutely loved our stay! By far the nicest hotel pool we have been to, and SO warm! Staff were…read moreall very friendly. Rooms were clean. The restaurant is INCREDIBLE! We have ate here a few times for breakfast, but finally had dinner. My husband had the pork chop, and I had the steak. I'm a steak snob- and I LOVED it! Best in Butler. Definitely a hidden gem. Can't wait to return!

If I could give this place 0 stars I would. We went here to try something different with no…read moreexpectations of miracles. We found out when checking in that we did not have an "energizing room". Why else would we have booked a room there if we just wanted a regular hotel room? No one mentioned these choices when booking it. The place had a weird smell and odd feel. We used the pool and let me tell you those things in the pool look like plastic jugs and felt like they were filled with concrete. They didn't even try to make it look believable! Really? You must think clients are very low intellect! Every few minutes an employee came into the pool area for some odd reason. We felt like we were being watched. So creepy! After 2 hours we decided we did not want to stay a minute longer. When I checked out not one employee asked if we were okay or acted surprised we were leaving so soon! No concern at all! No offer of reimbursement either. Eh, who cares, right? Not professional. Never ever again.

Haven't seen a shittier bad. Rude bartenders. Drunk patrons. As an ex Bar owner had higher…read moreexpectations. Normally love local dive bars.