We celebrated my daughters' bridal shower in the banquet room in the Hilton Garden Inn. The…read morerestaurant that is part of the hotel, Jackson's prepared the food for the event. The food was delicious and plentiful. Beverly, Kaylee, Yvette & Nathan did an awesome job preparing room and attending to our guests. Top notch service. I highly recommend this venue for upcoming events. A+. Thank you Hilton Garden Inn & Jackson's for making my daughters day memorable.

4.5/5 Beautiful hotel outside of Pittsburgh. It's about 15 minutes from the airport, 30 mins from…read moreHeinz Stadium. There is a mall a light up from the hotel also which is convenient. Per hotel staff the hotel opened in 2019 so really new. The furniture in the lobby and room is modern. They have a restaurant in the hotel also. We checked in at 12 and our room of choice on our floor of choice was available. Check in was quick and easy. I also was able to use my Hilton app for the digital key which was helpful b/c we left the key in the room on accident as soon as we walked out. 6th floor hallway was very airy and fresh. The King Room w/ Sofa bed was very spacious. Large bathroom with walk in shower, no tub! Just how we like it. Long vanity in the bathroom and wide mirror. Also full length mirror in the room. Our room looked out to some type of mill and one of the rivers but at night it looked like a view of a city with all the pretty lights but it really was just the factory. Bed was comfortable to Hilton standards and there was more than enough outlets and USB ports available for our electronics. Only con was that housekeeping must have forgotten to grab the trash as there were used q-tips in the bathroom bin. All and all I would definitely stay here again if need be!

My husband and I always stay here when we are visiting family…read more It's clean, staff is friendly, the rooms are huge. There is a gym, indoor pool, daily hot breakfast.....the bathroom and room itself are clean and well stocked. It's always a pleasure to check in here and we look forward to returning all the time!

Book at your own risk. Hotel cancelled reservation 26 hours before our arrival time booked 85 days…read moreprior due to overbooking. If you must book probably do it last minute so they can take your reservation while they destroy another customer's vacation plans made months prior.

We stayed here 4 nights in mid July 2015, and the place is fantastic. We enjoyed very friendly and…read moreaccountable staff members and the breakfast in the morning was really good. The rooms are good size, hotel was located in a decent area and easy access to freeway. This was our 2nd time staying and the 1st trip was great as well This trip was even better and I think it was the friendly staff. They gave free water bottles, which I thought was nice. Overall - HIGHLY recommend staying here. Thank you for making our trip to Grandma's house special.

No smoking. Place reeks of cigarette smoke…read more Filthy. Construction. Room phone doesn't work. Fire alarms going off REPEATEDLY after 11p. WORST night of sleep I've ever had in a hotel.

I stayed here last year and didn't have the greatest experience, but I decided to give it another…read moretry since it was the closest Marriott property to my location. The hotel is in a great spot, offering easy access to the interstate as well as many restaurants and shopping options. However, getting there can be a bit tricky, as the only turn into the property is about a block away, requiring navigation through the parking lots of several other businesses. I used mobile check-in, so I never had the opportunity to interact with the hotel staff. Reaching my assigned room was a bit of a challenge since maintenance chose to shut down the only elevator during peak check-in hours. Given that they appeared to be working on the elevator's tile floor, it didn't seem like an emergency and could have been scheduled for another time during the day. The room was modern, as the hotel had undergone a remodel within the past year or two. While the standard room was a bit small, it was still comfortable. Room cleanliness--my pet peeve--was okay. It was good enough not to warrant a complaint but certainly not an above-and-beyond effort. Overall, it was an average stay and an average experience.

Lower end Fairfield experience. Common areas are unkept. Breakfast is substandard. Pool area was…read morenot serviced. Plenty of free parking. I might look for other options in area.

This was possibly the worst hotel I've ever stayed in. The room had multiple broken floor tiles in…read morethe bathroom, the toilet seat had a permanent stain on it, the bed sheets looked and felt 20 years old as they were thin and pilled, the door over the A/C controls fell off when you touched it, and the "constant on" button on the A/C didn't work so to have background noise we had to go back and forth between heat and A/C. In the common areas, the hallways and lobby, more broken tiles and all of the dining area furniture was either broken down or dirty or both. Finally my daughter was in another room on the same floor and found the same deplorable conditions, but she also was bitten by something in the room in multiple spots. I highly advise against staying at this hotel.

Friendly staff, clean rooms, comfortable beds, great continental breakfast. Only one complaint...we…read moreleft the room at 12:30pm and the housekeeper was on our floor a few doors down. She was working her way up to our room. However, when we came back after 6:30pm, our room was not made up and no clean towels. Other than that, it's nice.

Let me tell yall this, I been here a months and yet I dont think that you could have a better group…read moreof staff. They are understanding as well as hospitable. I know my lady and I sure do appreciate them thruought our stay!!!!

Loud and filthy!!!! Elevator doesn't work, the front entry is strictly for employees to smoke as…read morewell as the guest. Bring a mask if you want to enter building without getting second hand smoke. Almost everything in our rooms was broken.

Jul 22, 2024 Not the Ritz…read more Check-in was a little weird and sketchy. Zero customer focus and zero friendliness . The room was definitely not the Ritz more like Ritz crackers, cheap and adequate. Clean comfortable room, clean comfortable bed, large clean bathroom. Its should be noted that our friends we were visiting in Beaver,PA, were quite concerned thinking there were all sorts of sordid things going on. But there was nothing out of the ordinary. So, we had no expectations, but actually enjoyed relaxing there. All in all was a nice stay.

Excellent service. We were actually booked by another hotel…read morethat was more expensive We had a beautiful suite on the 2nd floor with a king size bed and a jacuzzi. Rm 212.

We stayed here for 5 days. At checkin we were upgraded to a room that dis not accommodate our…read morefamily. The upgraded room when we walked into it smelled musty and of smoke. I could not stay in there. The room provided a large jetted tub and a couch that would not pull out. We went back down to the front desk and asked for a different room because of the smell and because we had our daughter with us who was too tall to sleep on the couch. So after 20 minutes we were able to get the room we reserved originally. Pillows were half pillows. We asked if we could get more and were told by front desk that we had enough. The Hallway carpets were stained. There is one washer and one dryer on the property located on the main floor that requires quarters. We went to the Front desk to ask if we could get change for the laundry facility and were told by the night shift they didn't have quarters however miraculously the morning shift had quarters. Breakfast consisted of pre heated eggs, round sausage patties, white gravy, waffle mix, a few options for cereal, 2% milk, cold biscuits, pre packaged muffins, 2 options for bagels (neither were plain). The eggs and sausage were edible if you smother it in tasteless gravy. Customer service is lacking at this hotel and I would prefer not to stay here again.

If I could give this hotel a 0 star I would…read more We checked in just for a weekend away. Got to the front counter, and the person there was extremely short, but I didn't think much of it. We got to our room and it was filthy. Crumbs and stuff in the air conditioner, stains on the couch, grease marks on the desk, drinks in the fridge, and the pillows were yellow. It was disgusting. There was also dirt marks on the sheets, like someone got into the bed after rolling in the mud. When we called down to the front desk to see if we could have our rooms changed, and the "manager" came down to "inspect" the complaints after saying I was lying over the phone. When she got to my room, she, more or less, told me to get over it. She said that she'd have housekeeping change the sheets, but the yellow pillows were fine, and the filthy couch and air conditioner were fine. I refused to use those pillows, and I still can't believe that she said it was normal to have yellow pillows. I would never suggest this hotel to anyone, between the terrible customer service and nasty rooms, I think this place should be shut down. You're better off going to Home2 suites not far down the road.

We had a wonderful and tasty Father's Day breakfast at the Rochester hotel. We all loved what we…read morehad and our waitress was great! She was a little overwhelmed with everyone that morning...I think she was the only one working for the first part of our meal.

Worst service I've ever experienced. Shady people always staying in the hotel like it's their home…read more Police always there to arrest someone upstairs. The owner is very rude and doesn't care about patrons. The owners wife tries to work behind the bar and help in the restaurant area but she's very very slow and forgetful. Always drug addicts outside as well as staying there. I don't recommend ever going to this place. The menu is very limited and over priced.

This is the first time we've stayed here. Hotel was recently renovated, and everything is well…read moreappointed and nice. Here are my "this isn't right" items 1. Lobby. Weird that there is kind of an ATM bank counter feel and no chairs, nowhere to sit and wait when there are 9 people ahead of you. 2. Separate entry for when you come in. So, after checking in you have to go back outside and then come in the door immediately beside the lobby door. Why on earth isn't there a door to the left that just goes into the hallway to the rooms? 3. I'm okay with not fancy lobbies, but this morning i would have liked a place to go at 6am while my husband was still sleeping. But there is no common area where you can go and read the paper/drink a coffee. 4. The pipes. I'm on the third floor, and at about 5am the water started running to hotel room showers throughout the building. it is 9:15am, and the water has not stopped. It is incessant, loud, and I feel like I'm inside the Hoover Dam (see item 3, needing a place to go at 6am... because of being wide awake). It's driving me crazy, and I'm looking forward to getting out of here today. Side note: my husband doesn't notice it. He said it is kind of like "white noise" to him, like the heater blowing. Perhaps I'm over sensitive but really, someone should have taken the time to properly insulate where the pipes run. I've never stayed in a hotel with this issue. 5. Shower fixtures, while being brand new, could use some help. When I turned on the shower, about 80% of the water continued to come out of the faucet and 20% through the showered. That seemed wasteful, and also made the water pressure not great. That should never be. Think of the amount of water wasted there. 6. Front entry/first floor stank of cigarette smoke, like people on the first floor were smoking in their rooms, or making absolutely no effort to smoke outside. It was a gross welcoming into the separate entry. Here are the "good" 1. Everything is new and clean. Compared to the previous reviews and pictures, they obviously have done a great job of cleaning everything up. 2. Heater/AC unit is brand new, quiet purr, efficient, great. Best one I've ever seen in a hotel 3. Front desk check-in lady was exceptionally busy and I felt that she was probably stressed/overwhelmed but she was gracious, kind, and got her stuff done. Including running into the separate entry hallway to clean up a dropped 6pack of beer that one of the first floor guests dropped (and left). 4. Beds are tremendously comfy. I was able to fall asleep quickly and slept through the night without waking up (which is weird for me...) until the water pipes started singing. 5. Free wifi for guests without having to sign up for some membership to the hotel, or access via putting in a room password. Boom. In. 6. The price. We paid in the low 60s for this, and for years and years we stayed at the Holiday Inn Express up by the mall and can't get in there at all (booked solid due to contractors mostly) and the prices they are asking .... ridiculous. I was a little gun shy at the affordability (see my review of the Willcox hotel in Arizona) but I'm pleasantly surprised that it's as nice as it is overall.

Booked a room online. Got to room went to bathroom turned on lights and what do I see ROACHES!!…read moreCalled front desk said we couldn't even get a discount!! NEVER STAYING AT THIS PLACE AGAIN!!