A solid three stars in every way. Throw in the breakfast buffet crowd and you've got a perfectly average snapshot of suburban Americana. We needed a Hilton property close to UMD, free breakfast, free parking, and some semblance of consistency. This Hampton checked all the boxes. For extra bonus it's possible to ride the Metro to College Park station and take the bus north to a nearby stop. The staff seem friendly and professional. We booked early for a decent price but then the rack rate dropped a few days prior to our arrival. Thems the breaks. We are Diamond Club members so got top floor regular rooms. Anyway stay here with confidence but know it's 3.0 stars tops. The elevators are annoyingly slow. read more

Hampton Inn College Park - Safe but slow elevators - Hotels Near Me - College Park, Maryland

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The Hampton Inn is beside an IHOP. The parking lot is adequate. The rooms are okay. You can rent a one bedroom with a kitchenette for approx $185/night. (Microwaves, no ovens) You can see the IKEA store sign from the rear facing rooms. There are lots of restaurants & fast food choices nearby. There is a game store within walking distance. The complimentary breakfast is decent. The eggs are okay, even if they are industrial. The choices included scrambled & hard boiled. We could pick toast, bagels, muffins or poppiseed bread (which was my fav). The fruit choices included average oranges & apples. There were three cereals, as well as oatmeal. There were two types of raisins. The roasted potatoes were the best item available. There were three juices. The hotel lobby has coffee and tea. The make it yourself waffles were good. There were cute valentines sprinkles. An employee did a great job of monitoring the food items and replenishing when needed. A tiny store has essentials if you forget something but there is a CVS nearby. The gym was closed but we probably wouldn't have used it. This place is safe and okay without being spectacular. read more

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WHY CAN"T I RATE THEM A ZERO? Actually they should be a negative one! The Good: - Price through Hilton honors - Location (We liked being close to Baltimore and close to DC) - Kings suite with a door is crucial for a travelling family with a toddler. We don't all have to go to bed when he does! The Bad: - Our view (Please see the photo) - They put money into modernizing the room but not the kitchenette so it looked like they gave up on renovations - Breakfast is wack compared to Embassy Suites (Think pre-cooked over easy, yolk cooked eggs. My husband said it was like eating a soggy sandwich.) - One elevator stopped working the one night we spent there - I was very excited as my first time using my Hilton Honors account and getting a little grab bag- I had to ask for the bag. Didn't feel like a valued Hilton member The Ugly: - Justin at the front desk lied to us, smirked when delivering bad news, hung up on my husband when he asked to speak to someone else, etc... Justin is by far one of the worst employees I have ever come across at a hotel - If there is an issue, they haven't had a manager for 2 weeks (no one to take issues to and Hilton Honors won't listen) - The pool that is advertised is closed and they are planning on having it turned into a bar The last bullet point about the pool was the crux of our whole issue. We have 2 kids, it's spring break. We specifically booked this hotel to swim with the kids. Justin was not willing to help us change hotels and Hilton Honors just wanted to throw points at us. great but that doesn't solve the current problem. Overall it was TERRIBLE hotel experience. NEGATIVE 1. read more

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I booked this hotel through Booking.com. I got a great mobile price but using them does not carry my Gold Elite status through the reservation, so I did not get my points....The lady at the desk was nice enough to validate my Gold status and gave me the "benefits" that come with it. She was very nice. She gave us room 400. When we walked in, we noticed that the rug was smelly and also that the AC compressor was LOUD !!!!!!!! We tried to rest and sleep, but we couldn't....so within 30 mins...I went downstairs and explained the situation....she gave us another room.....That one was very nice, clean and working properly. It was odd that this hotel does not give you 2 soap bars (usually one for face and one for bath)...so you have to use one for both... Also the elevator is super slow...she mentioned that and it was....LOL.... The breakfast was nice (served from 6a-10a). Coffee was terrible, but the juice and hot food was nice. Free parking. Easy on/off from the highway. read more

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indian lady at the front desk really bad really rude. i cant speak english and i am iliterit and she was screaming at me i tried to buy chocolate bar and she told me to read price is right there. after buying she told me to go back to my room in bad voice. and then i came down later to buy more and she said "you guys trikle to much" she is very mean staff. read more

Hampton Inn College Park - classic receipt chocolate - Hotels Near Me - College Park, Maryland

I went to the laundry on-site and it ate my quarters. Find out the front desk won't help with that. So I have wet clothes on a Sunday and now I have to find quarters. Sure that's piss poor customer service. I'm sure the local business on a Sunday after 5PM will want to help with that while I run around with a t shirt. What a way to end the week. read more

This was the first time staying at this Hampton Inn. Whenever we are visiting my parents, I try to stay as close as possible and also not spend a lot on lodging since will only use it to take showers and sleep. The hotel place closest to their house had renovations a few years ago and their price keeps rising. Imagine my surprise when this Hampton popped up in my search for a really good deal. I went to UMCP and couldn't recall a Hampton Inn on this road near that intersection. Due to Covid pandemic, face masks required inside, and there's the plexiglass for front desk. Check-in was easy. We were given bottled water. The hot meal breakfasts during weekdays and breakfast on weekends were now to-go bags due to it. There were signs everywhere about 6' distancing and on floor but trust me, those elevators dimension for 6' are off but with masks on, fine. I DID see during the four nights there, a few people forgetting about their masks in hallway or running down to front desk so makeshift coverings were unique. Fri breakfast had a hot sausage biscuit sandwich, individually wrapped mini cake, fruit bar, fresh orange and water. Sat was individually wrapped mini cake and water (maybe more if got there earlier?). Sun, got there late. I returned the night before after midnight taking care of parents and left my key in our room. Front desk was nice and got me another key after confirming who I was. But later on, I was awaken around 3 am - someone talking on cellphone in hallway by the elevators and it must echo to our room. It went on for quite some time, waking both of us, and enough for me to open the door to let him know he's way too loud. And then a group returned back from who knows where. The front desk again was real nice when she said breakfast was just over (Hubby had been picking up the last two days) but said I could have cereal or oatmeal which I took two of their packaging and water which was what we really wanted. I apologized for missing the time since I was out of it due to the noise, and she remarked she heard lots of complaints. One guest was supposed to stay two nights and checked out early since he was there on business. She said she would leave a note to ask the night shift to make rounds. I've stayed at very fancy hotels and unfortunately you never know who the other guests are and what they may be celebrating, sometimes weddings and such, so I get that. Fortunately I had no presentations the next day, only more home repairs so appreciated the front desk response. My husband on Sunday had ridden his bike back at night and wanted to get some water but the desk attendant was in the lobby by tv instead of behind the desk. He did ask Honey ",What do you want" and was helpful and gave him water but Honey noted, what a difference if he said, "Can I help you?" Or ",What can I help you with?" makes a huge difference in customer service. There are notes in the room that housekeeping won't come into the room and will assume no service unless it's requested. That was fine with us though our trash cans were full. I wish they recycled due to the plastic bottles but fortunately from our room view, the building next door had a recycling trash bin that we ended up collecting all of the plastic bottles to recycle. As noted in the photos, there is a small fitness room, the indoor pool renovation underway (unsure if that means it will remain or not), there's a business center to print out, etc. During nonCovid times, large breakfast area for hot meals and seatings nice interior. We had standard room with Queen bed, desk, chair, couch chair, microwave, mini fridge, coffee maker, tv, etc. Bathroom is spacious enough, tiles are cold to walk on, and thank you for the sliding doors with towel rack, a pet peeve of mine where many hotels have no place to hang your towel to air dry. Room was fully sanitizer per the seal and other notes. The first night, I don't know whether it's the sanitizer, there was a slightly odd subtle smell especially when AC unit kicked on. The AC is from the room unit system that typically are used in more motels vs full internal A/C unit. It's a blessing in disguise since if it was a system with wall vent duct, desanitizing would be a bigger challenge. The units used here tend to be noisier and kicks on periodically so between that and noisy floor neighbors, I'm not as well rested. Check out is easy, just drop your keys in the drop box. For ALL that's included even despite noisy AC and neighbors (oh yeah, this place is right off Route 1/ Baltimore Ave so watch leaving the parking lot, and possibly needing to do a U-turn, and cars or their drivers thinking they can drag race late at night, I would totally return. read more

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OMG - I got BED BUG BITES while staying there this week. I have stayed here many times over the past 10 years. It's in a great spot and the staff is usually very nice. But on 3-14 and 3-15 I stayed there and I regret it. On the 15th I noticed a bite on my arm in the morning and by evening I had bites all over my arm and back and even on my neck. Gross! Called this morning and asked to speak with the manger but never got a call back. I would stay away for least for a couple weeks until they work this out read more

I've stayed at this property on several trips due to its great location from the highway, proximity to the University of Maryland and great room pricing. Overall above average stays. Parking for Diamond is in front of the hotel by the road. It's a great location, however all of the 8 spaces or so are compact. Every time I needed to pull in it was a squeeze and necessary to pry myself out of the car. The parking lot was tidy and front can was within its boundaries. My most recent had a good check-in and I was recognized for being Diamond and handed a few waters. The clerk was efficient, but I would not say friendly. The lobby was clean on my late weekday arrival. The luggage cart was utilized and would leave guest a poor first impression of the property. To say it was rough is an understatement. It was nasty. The key worked and my second floor double. The room was in perfect order. Everything worked properly including refrigerator, microwave and most importantly climate control. The room was clean with fresh linen. The bathroom although clean with proper supplies had yucky peeling paint on the ceiling. The hotel needs updates, but I have found it well maintained. This is a easy fix and should be embarrassing for Hilton to not fix something so easy to repair. More outlets would be nice to have. House keeping was good one day and the next a no show until after 2 PM. When discussing with front desk they said staff did not arrive until after 10 AM. Since my son needed to rest I told them to cancel the cleaning. The beds were comfortable and I slept well. I did not utilize the FREE breakfast on my three day stay. In the past I have found it less than adequate and way too chaotic at peak times. So as I have done in the past I headed to the College Diner a few blocks away. The staff was kind enough to extend a late checkout which was very much appreciated. The bill that is customarily put under the door never arrived. I took care of getting a receipt on departure and the staff was friendly and efficient cranking out my folio. I would recommend, but there due to the reasons outlined. It would be nice to see some sweeping updates to the rooms. read more

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the management is very poor. They tell you one thing & do not follow-up. They do not even answer their phone. read more

I enjoyed my stay last year, so I figured why not book again. The hotel is clean and front desk staff is wonderful. The reason this establishment is receiving a 1 star from me is because of the new general manager. I originally booked for a two night stay from July 31-August 2nd and I booked via Priceline. I wasn't able to check in for my stay that July 31st due to arriving from New York around 6:30am on August 1st. I was supposed to start my shift at 7am so I ended up going straight to work. After my shift I went straight to the hotel to check in and I was greeted by Cecilia who was wonderful by the way. I asked her if I was able to receive a refund for the first night since I completely missed it. However since I booked with a third party site, she wasn't able to process that. So she then tried to get me into a room for my second night; the system wouldn't let her pull up my reservation because I didn't check in on my first night. So Cecilia came up with the solution to charge my card for a brand new reservation and she would give my name to her GM because he was the only one who could issue a refund. So that Monday I checked out and the GM was there. I first called Priceline and explained to them I was actually charged for two different reservations; the original one with them for two nights and then a second one at the hotel for a one night. The Priceline agent then placed me on hold and called the GM to inquire about a refund. When the agent returned, they informed me that the GM refused to give me a refund. So since I was still sitting at the lobby of the hotel I asked if I could speak with him. I explained to him that I was charged for staying for three nights and when I only stayed for one night and I wanted to know if a refund could be issued. He argued with me a first and said I wasn't charged again and I showed him proof that I was. After a brief conversation he agreed to issue a refund. Two weeks later that refund was not issued back to my credit card so I escalated the issue to my bank. This new GM blatantly lied to my face and said a refund would be issued, however proceeded to steal my money. A refund of at least that second night should've been issued because I did show up and I ended up having to pay again. If it wasn't for my bank's fraud claim system I would've paid for three nights instead of one night. So please be aware of this new general manager, I don't know if this is how he conducts business but I will not be staying at this establishment again. read more

I'm a Hampton kind of guy and this one has all we need in a Hampton! I start with the location - easy on off freeway, nice staff, rooms clean, breakfast fine, room is big as well. 2nd night, my only con is not much around. Lots of traffic , construction they can't help but highly recommend if you can master Baltimore ave. Great rate and made it to DC quick this am. Just a bit of age, smaller TVs , minor things I'll take 1 star for all the minor things but enjoying my stay!. My bed is to die for!!! Gotta love a Hampton bed!! Do come here if in CP!! read more

The room was fine: a bit worn but clean, quiet and comfortable. But the hallway (6th floor) smelled like cat pee. Unmistakably, cat pee. The 4th floor, which I visited because the 6th floor ice machine was broken, did not smell like cat pee. No hot water in my room at 7 AM. Overall, there was a general appearance of neglect and disrepair. The Hampton brand has been in decline for awhile now, so I didn't expect much, but this came short of low expectations. read more

This hotel is located in the University of Maryland area. There's a lot of traffic in this little area. You are up the street from a mini mall where you can purchase groceries and food. You can actually walk instead of losing your parking spot. This hotel unlike others in the area, actually have an underground parking lot. The staff here was very friendly. Unfortunately, due to Covid, house cleaning staff is very limited. The hotel was running out of wash clothes and towels when I was there. The staff made sure I did receive my extra wash clothes. The hotel is very updated and modern. Good hotel with great prices! read more

Good hotel but management was a little shaky. The breakfast was the best on the trip. The beds were a 10 out of 10 on a comfort scale. And everything was pretty clean. The toilet keep on running all the time in the evening and morning. The area was good safety wise and there was an IHOP and other restaurants in close by. The driving is a bit confusing around that area because there are many streets nearby to turn in too. read more

I am staying here to make my travel time a bit easier for the week. I am working in Laurel and I live in Oakton - so the commute at 5PM is horrendous. I chose this hotel over the others because of the price, location, and it is a Hilton brand (points/status). My review rating is based off of that - not off of this hotel compared to the Four Seasons. With that in mind, here is why I gave it 5 stars: - Price for what you get. I have a clean, relatively large, comfortable room with a fridge and microwave for a little over $100/night. I had free managers reception food last night (good) and breakfast his morning (also good, and the opened a bit early). - Clean. Granted I haven't been in every area of the hotel (the pool looked a bit off when I walked by), but my room and all the common areas were very clean. - Friendly service. Greeted every time I walked by. The lady that checked me in was very helpful and pleasant. - Location. You're in College Park and near some shops and restaurants. Not far from DC without the DC prices. Not the safest neighborhood, but I am not worried about my car being broken into or being robbed at gunpoint as I leave my room/hotel. I don't recommend running the streets at 2AM, but you'd be fine walking a few blocks to grab coffee. Only negative - SUPER SMALL GYM. First world problem at its finest, but it would be nice for some type of bench or weights. Only a bike, treadmill, and elliptical. Seems almost standard though for the smaller, less expensive hotels. Overall, I will stay here again when my work week gets too long and strenuous. read more

I stayed here from Thursday 10/10 to 10/14. I left the hotel at 11am and realized I left my Gucci Sunglasses on top of the tv stand. I called and returned to the hotel by the 1:50 pm and told house keeping to get my sunglasses from the Tv stand. They told me they swept the whole room and it's not there. You can imagine my frustration when I'm telling someone where my property is and they are telling you it's not there. OBVIOUSLY housekeeping took my item and did not care to return it, nor did they allow me to go to the room myself to find my item. I am very frustrated and disappointed in the employees of Hampton Inn. This was an incredibly frustrating trip, and now knowing that the staff is not trustworthy, lacks integrity, insensitive, and are unhelpful has pushed me to the point to having to leave this review and never staying at a Hilton Chain for work or pleasure again. read more

I usually like my stays at the Hampton Inn, I'm any city is usually my go to hotel brand to stay. Now this one College Park, MD was by far the worst! When I arrived there was a water issue where construction outside the hotel had damaged a line, things like this can happen and completely understand. Now the way I was treated, was to a point insulting. First, they couldn't relocate me because I had booked one night with points, so I had to go to another hotel, Hilton brand, to pretty much beg for a room. I was staying with my 10 year old son. The second night, I was told I was better off canceling because they could not accommodate me, I again told them that I was out of state with my son and could not take the chance of me not finding a room. After about 5 hours waiting they came up with a room. Once I got to the room I notice the water was dirty and bugs were in the room. The gentlemen at the front desk told me that they could not relocate me and there was nothing they can do about it. Now, I understand events like what happened across the street with the water can happen, but the way I was treated was very disrespectful I feel, and Hampton Inn just lost a customer. May not mean much to them but is one less read more

Hampton Inn College Park - Little friend present in the room - Hotels Near Me - College Park, Maryland

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Absolutely terrible! We booked over the phone at 1:21am with a paid confirmation email. The Hotel then marked us as no shows 1:40am (19Mins later) and sold our room and charged our card and refused to refund. We showed at 2am no room(39 minutes after we paid and reserved the room) charged card (that they refuse to refund), no help offered other than they were calling police and towing my car. The woman working would not give her name the rude man that was working would not give a first name only that his name was Mr Mitchell and he was the general manager of the hotel. Date was 6/12/22 time was 2am confirmation number was 13014446696. Forgot to mention we had been driving for 7 hours with 3 kids and were exhausted. read more

If I could give this hotel a zero rating, I would. I booked directly through the Hampton Inn / Hilton website. I am a gold status Honor Member. When I checked in, I was given a lower room than I reserved. When I inquired about why, I was told they were out of King rooms. I do not buy that. The system is set up to not allow the reservation to go through if the room is not available. I also did not receive my gold status benefits. When I tried to get into the room I was given, I could not get the keys to work. The front desk had to make three sets of keys none of them worked. I suggested maybe the batteries in the lock needed to be changed. The front desk did not believe me. He came up and tried to open the door with a four set. It did not work. So they moved me to another room. Still not the King room I reserved. When I got settled into my room, I turned on the desk light. A few minutes later, it started flickering. (If I could post a video of it, I would, but the review only allows photos.) I decided at that point to go online a post my review. Guess what? The internet connection will not stay on long enough for me to actually log into the hhonors network to connect to the internet. I am writing this using the hot spot on my phone. By far one of the worst Hampton Inn experiences and I stay almost exclusively at Hampton Inn (last night was a Hilton Garden Inn). Hampton Inn has a 100% satisfaction guarantee. We will see. I have my doubts. read more

The Manager at this establishment is ..... RUDE I'm glad I did not stay here. I'm glad I did not keep my reservation and I'm glad the Karma is real. The Manager Kay Penn is not pleasant or helpful. Ms Penn is not the kind of manager you'd expect at this type of hotel. Maybe Ms Penn should not work on a Tuesday, maybe she should not work during graduation or vacation times, this seems to cause her stress. read more

I love the Hilton brand and have never had any issues with their hotel brands. However, Tyrone Mitchell-Williams, General Manager of Hampton Inn College Park was rude, unprofessional, disrespectful and a habitual liar. His behavior and negative demeanor was triggered by me asking for a plastic fork. Tyrone gave me some spill about the plastic silverware being locked up for inventory issues. I asked Tyrone to make an exception since he's the GM. He stated that the plastic silverware was locked away and he didn't have a key to the closet. I asked who had the key and his explanation was the kitchen staff has the key and they take the key home daily after the kitchen closes. So, you all allow a staff member to take keys to kitchen items home. That's ridiculous! What if that person becomes ill or have an emergency that prevents them from returning to work for a few days how would the other guests eat? I was witty and asked for his bosses information. Tyrone replied that the owner is in India and don't care enough to deal with my complaint. Wow, REALLY? After the conversation I turned to look for a fork and they were still out so I took one. Tyrone grabbed the forks and through them in the kitchen. I asked about inventory and why weren't they locked up. Tyrone became even more enraged and threatens to call the police. Well, I called customer service who was very helpful. They reached out to Tyrone and he continued his lie but this time it was that I was screaming at him. I suggested they review their cameras. The cameras won't lie. Before departing form the hotel I asked for 4 sets of towels from housekeeping because they only provided 3 bath towels and one face cloth. Upon returning from the hotel I greeted Tyrone and asked was he having a better day. Tyrone stated, I screamed at three of his staff members and had 9 people in the room. I was flabbergasted and shocked that a person in a professional role would and could lie so easily. I suggested he come and check the room and he said no and proceeded to call the police. He kicked us out of the hotel at 11:30 pm. I've never had this happen before however, Hilton customer service was great and relocated us. I'm aware staffing is an issue but don't leave an incompetent person in charge of your business. Also, he lied so easily so I'm positive that he's robbing you! Finally, when removing our items from the room at 11:30 pm I noticed that hadn't been cleaned. So, he was waiting on us to return and complain about the room being dirty. The owner must condemn this behavior and should be fined by the Hilton brand. Sincerely, read more

We found a roach in the room and had to leave the hotel. Management did not care about customer service.

Horrible customer service. No accommodations for disabled customers. No Handicap parking. Called several times to request early check in, was told there would be a fee, got to hotel prepared to pay fee, was denied room, even after my husband who is disabled pleaded with them. Front Desk person was rude and lacked compassion. I spend the majority of my life in hotels around the world, I have never come across anything or anyone this rude and unprofessional. Horrible, horrible customer service. I will be posting this on all social media platforms as a place not to stay because they don't care about the disabled. read more

One of the worst Hampton Inn & Suites my family & I have ever stayed. Although they were under renovations that still don't excuse the incompetence of the staff. They had some black lady literally in pajamas with her aggressive boyfriend sitting in the breakfast area monitoring the night audit who then proceeded to threaten myself and my family if we didn't go back to our room and keep quiet about the concerns we had. The night auditor was very unprofessional in both her clothes and demeanor and didn't know what was going on. Now, I initially used the digital key and it didn't work for both rooms initially. The first room they gave me was not made up (literally was under construction) and then the second room they gave me was also not made up (not under construction persae' but still very dirty and was actually worse than the first room. At this point I was very frustrated so they put me in one of their remodeled rooms which was worse than the outdated room. The blinds did not work and the toilet looked like somebody literally crapped all over the place. The new mattress had stains all over it as well. Basically we decided to go to Marriott Townplace Suites les than a block away where we were treated like family and you should totally stay there rather than the Hampton Inn College Park which even with renovations is still widely outdated with many problems ever with the renovations. Please do me a favor and please stay at Townplace rather than Hampton you won't regret it. It's much newer and the staff is much friendlier compared Hampton Inn & Suites Gastapo. read more

Nice whirlpool room. Everything worked properly. The room door was a little jammed and hard to shut but other than that the room was nice and clean. Room looked exactly like the photo. Something they don't show in the photos is the bathroom next to the whirlpool. It's pretty big and comes with a separate shower read more

When I go to Maryland, I usually stay here. The rooms are clean, the bed extremely comfy, and the complimentary breakfast decent. I like that they also have an indoor pool. Sometimes...at the front desk, if you are lucky, there will be fresh baked cookies available :) The cookie monster says OK to this place! read more

This hotel was an extreme let down. They advertise so much and it's far from. First off, just pulling in, you have to enter from an office building entrance because the front entrance has a no turn lane in front. I was here for 4 nights and this was a pain to remember and explain to cab drivers, or else they will take you around the block adding about 2 minutes. Second, upon check in we were greeted by an employee that was obviously there to only fill the shift and didn't want to do any work. I went into my room and it had a horrible stink of old wet gym socks and had cob webs around the corners of the ceiling. I went back downstairs and could not find the young man again since it was 2am. I gave up. The next day when I told the front desk they told me they would call housekeeping.... who threw an air freshener in there and said it was fine. Apparently they were full and had no other rooms to switch me. After a long day of work I was excited to come back to the 5pm snack bar, just to be told that they were not doing that at this time.... So we decided to go and enjoy the indoor pool..... yet another fail as they are planning on getting rid of the pool shortly so it was closed... another disappointment. After working late the night before I was called by the front desk at 8am asking if I wanted to extend my stay another day, after checking my emailed reservation, I had prepaid for 4 nights, not 3. The manager refused to call the booking agent and told me to pay for the last night and take it up with them myself. After I walked out and took an hour of my time to fix their mistake. This morning as we were trying to get everything finished, the fire alarm panel was beeping very loud in the lobby and breakfast room. To help everything, I tired to get on the internet and it was slower than old school dial In. This week seemed like it was against me for some reason. Hopefully they get it together and fix things or start to advertise correctly. read more

I stayed here mid-March for my bridal shower weekend. I was pleasantly happy with the stay. One of the great features this hotel has is that you can check-in online and select the room you want. You can even see if it has a room divider or it's stand alone. The breakfast buffet was sufficient and had plenty of choices. It was well maintained except for the very end of the time. The rooms were quiet and spacey. Despite it being in a college town, I didn't hear tons of noise. An entire softball team was there, but not on my floor. I didn't hear them at all. The hotel wasn't resort quality, but you don't get that at a Hampton Inn. I would definitely return should I need to be in the area. read more

This is a run down beat down motel. Hilton should rip that brand standard right off the wall! The pool hasn't worked in over a year, the heat pump doesn't work and will never get fixed, the pool water is old and murky which gets cleaned with bleach tablets and the dirty water gets taken out by buckets and thrown in the parking lot early morning. The rooms are mostly infested with bed bugs and pretty sure there's mold as well. Some employees are nice and friendly but management is not good. The owner really needs to fix this shit hole up or sell it and have someone tear it down and reconstruct. It's sad to say this is a DUMP OF COLLEGE PARK. read more

Out dated, just an okay breakfast, but it's a nice bed and is pretty inexpensive. It is a great place to stay near work and I Will be returning. read more

After driving 7 hours in the rain I arrived. Room keys didn't work. Neither did the second set. I told the desk clerk I would grab some dinner while he got the keys working. I'm Diamond with Hilton. I know stuff happens. When I returned I couldn't enter the driveway. There were two 'security' cars parked in it. I circled the parking lot and dragged my suitcase back in. The clerk would "be right back". I looked around and saw two armed security guards in tactical gear! When the clerk returned I asked him why all the security and he said it was for a baby shower (?!). He walked me up to my room and tried the keys. I stopped counting at 10, but the door opened sometime after that. He handed me the keys and said have a good night. After unsuccessfully trying the keys myself, I handed him the keys back and told him to have a good night. Between the keys not working, and armed security on site for a 'baby shower', I found another hotel. This hotel goes on my 'never again' list. read more

Like me earlier review.. My 2nd home when I m in MD. I love the convinience of the location, foods, shopping, major hwy. This year i stayed 20 days, but since its the begining of spring break, the hotel is packed.... Lots of children on school trips to the capital.. Parent bring thier children to check on colleges... So the hotel is packed.. Took me 10 min to wait for the elevator... Plus my room is at the top floor... I end up walking down most of the time. The lobby and breakfast room also packed.... So have my breakfast on the go... Bananna and yogurt.. Nonetheless.. I still like this place. read more

This is my second time staying at this hotel as a personal stay. I have seen some negative reviews but I have not had any bad experiences here. When I arrived I first noticed how clean the exterior and lobby area was. I was then greeted by Derek. He was very pleasant and explained when the breakfast was served, WiFi connection and directed me to my room. No issues with the water or loud guest. Just a nice and quiet stay. The room (king bed with jetted tub) was a nice size and also included a love seat/pull out sofa and chair with ottoma. The bathroom was a nice size as well. However the shower stall was a tad bit small. But then again I'm not trying to move in there, just get clean. What I found interesting was the jetted tub wasn't in the actual bathroom. It was in a section just before the bathroom...sits across from the refrigerator and small sink. Maybe I can make myself a cocktail then jump right in! The one minor issue I had was after i left the room my key card didn't work when i returned. Again Derek quickly remedied the problem and had his coworker check it for me. Would I return...yes! Would I come again...heck yes and looking forward to it. read more

The employees are very nice and the room was clean. The key cards do not work consistently and that was between two rooms, so that's a bit of an inconvenience. The beds are comfortable though really small. The breakfast buffet is fine with pretty good cheese omelettes, sausages, oatmeal and fresh fruit. They have coffee in the lobby all the time with cookies in the evening. My main unhappiness is there is no maid service on Sundays. I've never heard of that. Not good when you return to your room at 2am after being out all day and there are no fresh towels or toiletries and the trash can is full. Would I stay here again? Probably. read more

I have never had to write a terrible review for a Hilton family hotel, after many years of being a Gold member of Hilton Honors, but this hotel has the worst possible service. I arrived after a 3-hour flight delay and the night manager, Epion, said he didn't have my reservation. When I presented him with the written confirmation, he said I'd have to wait five minutes for an audit to finish. He said he only started the audit because everyone had checked in and the "manager" must have checked me in. He tried to blame me by saying I should have called and said I was late. I said in the hundreds of times I've stayed at Hilton hotels as a Gold member I had never had to call to confirm a reservation and nothing like this had ever happened to me. His answer: "You are not special." He was an abusive liar. He then said there was a computer glitch that required him to call someone. It was obvious he had no idea what he was doing. Then he offered to get me into a room without signing in (which meant I couldn't access the internet, which I needed for my work), and then dragged me back down the stairs after he realized someone else was in the room. Then he started to get more and more insulting, calling me "computer illiterate" because I couldn't understand he was having problem with the computer (I'm a NASA engineer with a PhD). Outrageous service by an abusive person who has no business interacting with the public. read more

Good hotel but management was a little shaky. The breakfast was the best on our trip it was hot such as eggs sausage potatoes and other selections. The beds were a 10 out of 10 on a comfort scale. And everything was pretty clean. There were some problems though. Most of the hallways on all six floors were scorching hot even though the a/c's were on. The first room we stayed in had a bad a/c and we had to move rooms at 5 am. For some reason they sent a security guard up to watch us while we moved. The was a little odd. And also the toilet backed up twice in 24 hours. The area was good safety wise and there was an IHOP and other restaurants in close walking distance. The driving is a bit confusing around that area because there are many streets and odd turns. read more

This is an exceedingly well run hotel, with competent, friendly and helpful staff who are very eager to make sure that things are done right. It is only four stars because the pool is closed and apparently has been closed for many months, with no plans for reopening, and no evidence of the supposed construction project which is the stated reason for closing the pool. read more

There are some things you just know about Hampton Inn as part of their brand. Their food is mediocre, they insist for some reason on using only flimsy paper cups throughout the hotel. Generally, rooms are clean and beds are comfortable. This Hampton Inn has some management issues in my opinion. Let's start with the room. There are a few basics that you expect in a modern hotel. One of them is a shower. We checked into a room that had a broken valve that made it very difficult to turn on the water and adjust the temperature. After five minutes I managed to get it to work. I don't think my wife could have. The air handler has an annoying habit of grinding it's teeth when the compressor comes on. Most annoying, our room was not cleaned and we were left with a pile of towels on the floor. We had the DND sign on the door overnight, took it off at 10:00 AM and went out for three hours. Then we had the DND out from 1:15 to 3:00. When we left there was a cleaning cart in the hall, so we assumed the room would be serviced. It was not. In the rest of the hotel there was more sloppiness. The business center sports a computer with seriously outdated applications and security. Third party pop ups are all over the place. And of course the printer was out of toner and there was none in stock. Add non working ice machines and you start to get my drift. Why do I assume management problems? Because each of these problems could have been avoided if there were training that encouraged maids, maintenance and service people to report issues proactively. I get the impression that problems are only handled when a guest is inconvenienced, if then. The maid must have known that the shower valve was defective when she cleaned. If there was training to look for maintenance issues she surely would have noticed the rattle in the air conditioner. And isn't there a protocol with a phone call or a knock on the door before quitting at the end of the day if a room hasn't been cleaned? All of these problems could have been avoided with a little encouragement to speak up if you see an issue. To be fair, the bed was comfortable and I had a ripe banana at the breakfast buffet. read more

I had planned to give the hotel a 4-4.5 star review. We had a lovely stay for 2 nights while settling my son into his college dorm and the room was lovely. Unfortunately though, when we returned home, I noticed that we were charged twice for our room. Once for one night and once for 2 nights. To me, I figured I call, let the hotel know and then it's settled. Unfortunately though, I've now called 4 times including speaking to a manager who promised to resolve the issue and call me back and then again to the receptionist who promised the same. Originally, I was told it was resolved and they would credit me for the 2 nights (one night free) due to their error but this was not done either and I was informed that that employee was no longer employed there. I've emailed copies of my visa statements with the charges as well. This happened 2 weeks ago. Still unresolved. Thus my one star review. read more