The hotel staff and room itself are fine: the room size, the bed, the bathroom. Although the curtains were automatic and we couldn't quite figure out how to control them. We were able to close them at night and then we never got them open again. The room's closet was also small, but since this was a short trip it was okay. If you're here for longer or have more clothes you want to hang up, you'll have limited space and hangers and will have to use the dresser. The main complaint with the hotel is the walls are paper thin and guests seem to be up at all hours constantly. Our flight got in at midnight and I thought most people would be asleep. Nope! Going down the hallway to our room there were plenty of guests talking loudly. Our neighbors would have the TV on or playing music. Sometimes the volume was low, but could still be heard through the shared door between units. When our neighbors were feeling really courteous, they had loud music playing at 4am! Another room had tons of kids staying in it and I couldn't imagine how rowdy that experience must have been staying next door to them. Nothing wrong with kids, but these walls were not built to insulate sound at ANY capacity. Would not recommend staying here if you need a proper place to sleep since every guest seems to be up all at hours and noise carries everywhere. read more

First impressions: Nice big bedroom, amenities, great location Lasting impressions: room smelled of cat pee bed was hard as a rock and springs made lots of noise when I moved Toilet barely flushed, I was nervous to do anything but pee Shower pressure very low and it took over 5 minutes to warm up read more

Disappointed and Concerned About Security My wife and I have stayed at this hotel regularly,I do love all front desk staffs they all friendly and professional specially our lovely Naomi who been giving us best service I ever had every morning for a nice breakfast. But on Wednesday nights, including most recently on July 9. Unfortunately, during our stay, we witnessed something extremely troubling -- all the wheels were stolen off a guest's car in the parking lot. Shockingly, this isn't the first time; I've personally seen this happen at least four times during our visits. When I reported it to management, I was told there was nothing they could do. I suggested adding more security cameras, but the manager dismissed the idea, saying it "wouldn't help" and instead blamed car manufacturers for not putting serial numbers on wheels rather than addressing the hotel's lack of lighting, surveillance, and security presence. It's disappointing and unacceptable that the safety of guests and their property is not taken more seriously. Until real security measures are implemented, I can't recommend this hotel especially if you're traveling by car (Honda and Toyota ) your all 4 wheels might be gone in the morning. read more

I should've looked at the reviews first. Checking in here is hell. I'm highly annoyed at how unprepared the front desk is when it comes to taking reservations. These reservations were made way in advance Twenty minutes plus to check in Won't have to worry about me returning here. read more

This has got to cease with ALL HOTELS. Why on earth would you put the bus driver on the same floor as their kid passengers, same floor as the festivities, 1st floor where there's heavy traffic, by the elevators where you hear ping ping, chatter chatter, or the ice vending machines where gushing and clumping of ice comes out and fills ice buckets or thump from the soda machines, plap from chips or candy bars dispensed from the bottom of the vending machines, the flap flap from the vending machine doors. 100% of the time when I request another room it's ALWAYS "We're booked" or I'm offered an ADA room. I have SEVERAL herniated discs and 6 ft tall, everything in an ADA room is designed low which is beneficial to persons with disabilities. While EVERYONE on the bus is sleeping, passing gas, drooling at the mouth, snacking, laughing with their neighbors, relaxing,the driver is up front DRIVING making sure EVERYONE arrives to the destinations on time safely and without incident. Why wouldn't hotel personnel be mindful of the drivers room location? We are responsible for LIVES. We drive up to 10 hours a day NOT to include the time spent with the group the entire day. The hotel is responsible for assigning and labeling each room key AND specifically a key will be labeled DRIVERS KEY. So yes the hotel knew exactly what they were doing when they assigned my key. I was given the room that was 3 doors down from the entertainment, offered an ADA room and dismissed by saying nothing else was available. I know for a FACT we was NOT the last bus to arrive so if with an effort my situation could have been fixed. At breakfast the next morning we discussed things, my bus coordinator stated she would have switched rooms with me AND their was passengers that really required and ADA room. Furthermore we had 3 extra room keys that was given back because of No Shows. Please review my videos and see I DONT MAKE THIS STUFF UP!! Around 10 pm, I called the desk to find out what time the entertainment would be over because I truly needed some sleep. The person at the desk said she would close the hall doors, 20 minutes later nothing. I called again and asked the young gentleman from earlier if he could come hear my pain and two know how cruel and agonizing this room location was for me. The guy came in, I shut the door, stood at the furthest corner on the room, we lowered the volume of my tv and noticed the volume at which I would have to turn it up just to hear the tv. I took him back outside my door just to make my point. He was soooo apologetic and stated I was absolutely valid with my complaint. He offered me a bag of snacks which I inquired about at the desk upon arrival since I'm an IHG rewards member and was told by Mechelle that they don't offer appreciation bags. Also while at the desk, a young lady with 2 puff balls or pony tails as a hair style stated in my presence that she was going on break because the checking in group was getting on her nerves. She stated this twice because she wanted to make sure Mechelle and apparently myself heard her because she would be missing from her post. That could not have been the most unprofessional thing she could have said within ear shot of one of those checking in guests...ME. Mechelle did NOT correct her but instead letting me know the bags she was handing out and leaving in rooms was only for Group Sales guests. That little girl failed to understand that the reasons for her disapproval of us steamed from, hotel personnel assigned double room keys, keys not activated, issues with room accommodations, wrong assigned rooms and other mistakes made by the hotel staff. That attitude is what makes me believe is the attitude of front desk staff when I request a room change or when accommodating the bus driver that brought in "Group Sales Guests". I find it hard to believe that professionals in HOSPITALITY don't THINK when it comes to assigning rooms that the driver should be put on a different floor/location from their group. I refuse to believe that when my room was assigned that the HOSPITALITY PROFESSIONAL didn't THINK that my assigned room would be a good idea, it's their profession to know these things. Anyway, the guy offers me a gift bag and kindly puts in additional items. He's a liar too, he was the one that offered me the ADA room and stated there was no other rooms to accommodate me. Mechelle co-signed that lie as well. It's 1:30 now, the music and party traffic on this first floor has ceased, good night. read more

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I have stayed at this location several times now and have been pleased each time. I find the front desk staff (especially the after 8pm crew) to be very pleasant when I am checking in, and any other interactions. This is not a luxury property, however the rooms have been *mostly* updated, and the hotel offers full-service amenities. The only time I have had an issue with the room they took care of it immediately for me. The location is also pretty good, right off of Baltimore Ave and the Beltway. read more

17 bucks for a hotel breakfast after a night of uncomfortable sleeping? Pass. Chairs are good ig read more

This place had really good reviews on trip advisor, but I won't be back. The front desk people were great! Excellent service, but everything else left much to be desired. There was police presence there on Saturday night. I didn't see anything going on, but I assume they were there IN CASE something happened. That tells me all I need to know about the place. There was a charger for electric cars, which was a plus. Not free, FYI. The rooms were updated, but you can tell they did a kinda shitty job In some places. The lobby and guest areas are pretty nice, and sort of set the expectations for the room. But the rooms didn't match. There is plenty of places in the area to find food, and the freeway access is like 10 seconds away. Unfortunately, the bed linens had stains on them. Clearly, they had not been inspected or cleaned. I actually find that ironic, Bc I got three calls leading up to my stay to make sure everything was cool. But I guess they didn't have a chance to make sure the rooms were in proper form. read more

It was so much fun I was on a school DC trip and I shared a room with 3 of my friends and being able to have somewhere to sleep was nice and the staff there were so nice. read more

There was a horrible weed smell in the rooms and hallways. But there is a Wawa and a Duncan within walking distance

Convenient stay before visiting DC, this hotel provides rooms at a reasonable price. The building and room style look a bit old, and the bathroom vent needs some cleaning. The indoor pool is great for relaxing and swimming. The checkout time is 12pm, which is great because nowadays many hotels have checkout time at 11am because of COVID-19. read more

While I've never stayed here, I've been to two (and a third coming in June) work-related workshops here. The conference rooms can get a bit chilly, so bring a sweater or hoodie. The venue is perfect; right off the Beltway. You make a U-turn at Ikea drive and the entrance is right there. Lots of free parking! Only problem many of us had was connecting to their Wi-Fi. This wasn't a problem the first time, so maybe it was [rainy] weather related. IKEA is literally right behind this hotel. There's also a Buffalo Wild Wings nearby. If I was a student at U of MD, I'd have my parents stay here. It's far enough away from campus, and close enough to BWW to view some college game action. I am looking forward to my next meeting here. read more

Holiday Inn - From their website. - Hotels Near Me - College Park, Maryland

The room was very clean and well updated with a good TV, nice table, countertop, sinks and shower. Beds were comfortable and staff friendly

I had reserved a king size bed 5 days in advance ! When i arrived at 10 PM I was told the room is NOT Ready ! Front desk clerk was un professional and could care less. She had to get up from her chair all bothered that she had to stand and work! But yet spent most of her time chatting with the men co workers as guest waited. No respect for customers just pure laziness and unprossional. I would not stay there again on my Business trips. Plenty of choices to stay this place isnt one of them. read more

This a decent Holiday Inn. Just had a remodel. Thank you Miss Najwah for being very helpful and congenial. You take super good care of the guests. read more

The place was clean. It was right next to the IKEA. There was plenty of parking at this hotel. The price for the hotel was great and reasonable. This hotel is right off the highway which was convenient. We were able to drive to DC with no problems it was about a 10 mile ride but with all of the traffic it was about a 20 min ride to DC. Which wasn't bad to us. Ans by the hotel we there were some places to eat around there and the hotel had a restaurant and bar inside if you don't want to leave the hotel. The staff was friendly. The room was nice and clean. The bed was firm they had blackout curtains in the room which was nice when the sun came up we were able to sleep a little longer without because of the curtains. They have about 50 cable channels and the TV guide didn't show what shows were playing it just stayed sports, news, and kids over and over. They didn't have an app on the TV for Hulu or Netflix on the tv, but it was still nice stay. read more

Recently celebrated a birthday for a family member here. We are familiar with the chain of hotels but this one did not live up to our expectations. For this being a conference center we thought they would be able to handle a large party for meals and for the actual event but they could not keep up. The breakfast was mediocre and cost $12 per person. The dinner was slow and after waiting for an over an hour the meal came out missing my moms order of a simple caeasr salad with salmon. The food staff was not trained well in customer service skills. The event room was set with dirty tablecloths and napkins which is unacceptable. Only reason they received 2 stars at all is for the size and convenience of rooms and bathrooms, the bartender and the front desk staff. If your are looking to book I would go to another location. read more

Bad service. I was requesting a receipt and they put me on hold for 30 minutes and nobody picked up the phone while I was waiting, I had to call them again. They are very disorganized and they are trying to charge me for not showing up the day of my check-in when I showed up on the day of my reservation. read more

This place is ratchet!! You'll never be able to sleep because you hear everything in the halls. And just throw in the towel if you're on the first floor because then you'll hear everything going on outside too! It's 2am as I'm writing this and everyone is seemingly awake and active. Never again! *response* me and my companion getting out of bed at 2 am to go complain to the front desk then go back to the room to pack up all of our stuff just to move to another room that may or may not be less noisy is equally inconvenient. Just go to a place that does have such thin walls. read more

Sigh, where to start? I would only give this one star but the staff (other than the initial check-in person) were all very nice and attentive. First, I arrived on Thursday night, shortly before midnight. The hotel is undergoing massive renovations, and the check in desk is literally just a couple of office desks, tucked into an alcove. The guy behind the desk acted as if I were bothering him by checking in. He never acknowledged my Priority Club status (a no-no in IHG land), he didn't offer much in the way of help, and seemed annoyed when I said I had a car. He wrote my room number in big numbers on the top of the car registration form, and slid it across the desk for me to fill out the info. This was a low desk, there were two young guys behind me, and I was a woman alone - not cool for security reasons. I asked where the room was located and he vaguely motioned to the back of the building saying "tower 2." I went back out to the car, looked for parking, put in the parking pass, and had to walk around the whole building, back to the front door - after midnight. He never said where there were other entrances. The rear entrance to Tower 2 says "avis car rental" on it and does not indicate that it is the way in to the tower. I go back through the front, and can't find the elevator for tower 2. A staff member walked by and nicely showed me to it. The dude didn't tell me which floor my room was on, and I thought that because it began with two it was on the second. Nope, had to get back on the elevator and go to floor 4. The hotel is old, on Rte 1, rather close to the road, and directly behind it is an IKEA. It's a very crowded, very trafficky area. The hotel is undergoing renovations and they are desperately needed. Many of the carpets are stained, worn and look like they have been in a flood. The elevator was particularly foul and stank. The bed was fantastic, that was a real plus. It must have been brand new. I am not a huge fan of the short, square pillows that hotels are using these days but the bed itself was very comfy. I received a nice call from the front desk asking if I were satisfied, and all staff interactions were great. Pros: staff, except for Mr. Grumpy, were nice. Bed was great. Location is convenient to I-95. Cons: Never did see a shuttle (advertised on the website), hotel is very run down, renovations are being done, IKEA overflow traffic clogs the parking lot, they don't do much for Priority club member - seriously, a 15% off breakfast coupon? Breakfast at that awful Moose Creek is overpriced and I won't go there anyway. All in all it was good for a cheap business stay, but beware. Until renovations are completed, this place has mold. read more

Very un professional staff , I was left in a room with being unable to flush the toilet for a total of 11 hours because the front desk man notified me that they don't have a plunger I'll have to wait until the following day for house keeping . Then I had to go up front and they had one in a room less then 10 feet that was given to me . I had requested for toilet paper . The front desk lady said I'll have to wait for house keeping she doesn't have any then my husband went back up there 3 hours later she said very rudely I couldn't do anything about it you have to wait for him . Then he walked around the hotel waiting and found a man who worked there and he took it out of a room he was getting trash from . My son had vomited and we asked for Sheets since he got sick from eating the breakfast there that morning and the front desk had responded sorry i have no sheets you'll need to wait until tomorrow. Leaving me, my husband and my 1 year old and 4 year old to sleep in un safe conditions on many occasions my 1 year old is now very sick from being left in a unsanitary environment . My son had gotten sick from just eating here, we had also notified the front desk our room key hadn't been working he replied obviously your doing something wrong it's not on our end . This place is by far the most unprofessional environment I have EVER HAD TO ENCOUNTER! After all of this . There make up was free breakfast for two days , and a small discount on our room for a extra night . Just to be charged 3 days after we left for $250.00 for bodily fluids being on the bed and that we had apparently had the time and the nerve to so called flip the mattress and put a cover on wrong ?????? When we didn't do that at all . I call to ask why I'm being charged we spoke for 5 minutes then I got put on hold and completely left like that for a hour ! I call back the front desk lady said she's not available. These people are nothing but liars,thieves, and crooks. They are disrespectful and the trashiest employees I have ever met !!!! They expect you to stay in unsanitary circumstances when you already booked the hotel for a week and spent hundreds and hundreds of dollars already that you can't get back just to take more !!!!!!!! DON'T COME HERE ITS NOT WORTH YOUR MONEY !!!!!!!! read more

When we visit College Park, we're used to staying closer to the University, so we were worried about staying further away this time. Thankfully, we didn't have to many problems with that, thanks to the help of Mr. Clover, the maintenance engineer and sometime shuttle driver who spent most of our trip driving us back and forth to the University and the Metro Station. If you have to put a face on a business, Clover is a good one to have on any business. He's funny, personable, helpful, kind and a genuinely nice guy. Whatever he's getting paid IS NOT ENOUGH! He is heartbeat of this business and he knows it. People like him can keep customers coming back time and time again. I also have to mention Michele and Ariel at the front desk who also were very helpful and just great at their jobs. We wouldn't have known that breakfast was included with our rooms if it hadn't been for Michele!!! Both she and Ariel are wonderful ambassadors for your hotel. We found our rooms to be spacious and comfortable. The beds were large and firm and gave us several restful nights. The hotel was quiet in spite of the fact that it seemed to be booked with several conferences, basketball teams and at least one comedy show. The breakfast buffet was excellent, and the made-to-order omelets were fantastic. There was definitely something for everyone on the buffet. We also thought the water wall near the pool was a great conversation piece. The only issue we had was that there were no back up shuttle drivers, so if Clover was busy, you just had to wait, or if he was gone, there was no way to get anywhere. When Clover was called away on an emergency and I had a scheduled shuttle trip, no one called me to tell me that I no longer had a ride. I didn't find out until it was too late to call for other arrangements and had to cancel my appointment. This wasn't Clover's fault, but someone at the front desk should have contacted me or made other arrangements for me. Overall, the hotel and staff are very nice, and when it comes to customer service, Clover, Michele and Ariel should all be commended for their customer service skills. Clover especially, was one of the high points of our trip. read more

I honestly don't have too many complaints about this place but it's nothing to write home about. We arrived in DC without a hotel for a night, and struggled to find something reasonable with a good rep. Holiday Inn's generally aren't appealing but this one was one of the better offers that we found. College Park has some unsavory sides to it but this location is safe enough residing right next to an Ikea store. The rooms here are fine. No frills but clean enough and on the affordable side. If I were to award stars for the College Park area I'd go 3 1/2 stars here. As a hotel in general I'm under three stars. FYI..no free breakfast..not even continental items. The free coffee must be asked for too. They do have excellent service though. read more

One night stay over the MLK weekend with family- Staff was very friendly and professional. Room was typical until we decided to eat in the room. Mice came from under the bed to join us! Called front desk who moved us to another room. It was hard to sleep after that encounter. Mgmt should have comped or reduced the room rate. Did not get any check in from management regarding the inconvenience. read more

Never even got a chance to book a room. This evening was a suprise snow storm that slid through after rush hour, and caused severe road conditions (to the point where the whole map was red and there were dozens of current accidents showing on the map even at midnight). One of the employees at my wife's job got stuck at work because the buses stopped running, and the cabs were unable to operate. We called the hotel asking if we could pay over the phone with a business credit card, so he could have somewhere safe and warm for the evening. We identified ourselves as a business right next door, and gave the name of the business. The guy that answered the phone had difficulties with the English language, and we had problems understanding each other. Long story short, he said no, and turned our business away... Unless we wanted to fax a copy of the card, license, and release form. Where would we get access to that at midnight during a snow storm? We asked if they could make an exception based on how clearly the weather was impacting normal conditions. Nope, turned us away. So, the associate decided to grab some petty cash, and walk through the snow anyways, and go grab a room. The hotel turned him away! With cash in hand! He offered to put his card for incidentals, and was turned away once again! So, I try to look at the flip side, and defend the hotel saying maybe it's just their policies. But wait a second... it's midnight, and I'm asking for a room for an employee who can't get home... We could come by tomorrow, since we operate next door to you, and sign whatever paperwork... Then we send him with cash, and you turn him away again! Clearly this place, or at least this guy in particular, is not interested in growing the business nor doing the right thing for their potential clientele. Guess which business will never pay for someone to stay at this hotel? I feel sorry for people that have to use this hotel. Awful. read more

Booked a room here for April 1 2023 .. On Priceline, While doing this some March31 got put in for the checking in date .. Definitely a mistake somehow .. Any ways after contacting Priceline they would not change my date or give me a refund..I never checked in on the incorrect date or The date it was soposed too be .. price line said it was clearly up too holiday in College park Washington too do so.. Holiday in Manager would not work with me in a way shape or form. She would not change my date or issue me a refund of any kind.. My money of 131.00 was stolen from me .. Only because of a honest mistake either by me or the browser I was using at the time.. This particular Holiday inn I have been going too for nearly 25,years , This was my go too place .. Really enjoyed the indoor restaurant & Bar , Not too consider the pool table and game area they used too have.. I likes this Holiday day inn as I could do everything in one outing with having too leave .. Also delicious breakfast All u can indulge you self in the morning.. I'm really disappointed that a (BIG CHAIN ) LIKE this does not put the customer First.. I would love Holiday in too make this right so I can continue too enjoy there great facility..If they don't .. Then I can't continue with this poor customer service!!! read more

I stayed here for 4 days I arrived Wednesday 4/16 (Spring Break) at 11:45am not realizing check in was at 3. I figured well we're here hopefully they can get something ready for us in an hr? I was greeted by Kevin and a young lady, can't remember her name at the front desk. After waiting around in the lobby for about 45 minutes we asked Kevin any idea when a room will become available? He said honestly not sure maybe you guys should go to lunch and come back? We did just that, went NEXT DOOR to Buffalo Wild Wings (you can walk to it) there is also a Dunkin Donuts, Mr. Smoothie, Potbelly Rest, Chipotle & Bagels, Ikea. After lunch around 1:30pm we went back and started the check in process with the front desk lady (who wasn't very pleasant) had a little bit of an attitude, she even answered a call while checking us in and said to the customer on the phone ('well if you want to come early go ahead but you will be waiting!") Once we were checked in I wasn't asked if I had any preferences...We get to the room it smelled like a strong floor cleaner (ammonia) only good part we had a MICROWAVE & FRIDGE. The TV had poor cable quality the image looked horrible. The cleaning ladies were very FRIENDLY and pleasant and the bed and pillows were very comfortable. I was not happy that I was placed in TOWER 1 on the 1st FLOOR next to a window where people would stand and spoke or hang out...Having two young daughters I didn't feel comfortable there. We checked the room out left our bags and were back out ready to head to DC in less than 10 minutes. I felt maybe if I tell the front desk staff they can help us out and maybe place us in a room facing the interior part or a different floor even if it's still facing the parking lot. I got a TERRIBLE response from Kevin saying "well you should've said something when we gave you the room key and why didn't you say something right away and if we switch you it will be extra money." I couldn't believe he was speaking to me that way. I said to him I'll deal with it tonight and maybe we'll resolve it tomorrow. HORRIBLE CUSTOMER SERVICE the front desk representatives need CUSTOMER SERVICE TRAINING! My kids enjoyed the pool it was warm even though it was nothing like the picture shown, it's tiny up to 5 ft and dingy dark water plus no hot tub for the adults. Pro: Free Parking, Free Wifi, Pool, Comfy Beds, Fridge & Microwave Cons: Older Outdated Rooms, Poor TV Quality, Unfriendly Staff read more

Haven't stayed with holiday inn for along time. I was very impressed with how updated the rooms are and the hotel. Customer service was great at check in. Plenty of parking. Hotel has a restaurant attached to it. Lots of restaurants near the hotel. I had a king size bed room. Room it self is very modern. Has a touch wall switch for privacy or for house keeping I thought this was really nice did not have to hang nothing on the door. Tv is larger then most hotels. My room had a couch that was actually comfortable. Bathroom had a very large walk-in shower with plenty of room in the bathroom. Great location off of I-95. read more

For a Holiday Inn, I was pleased with this particular hotel. It definitely wasn't a 5 star resort, but it was safe and comfortable for the 2 nights I was staying there. When we arrived, the welcoming staff was not the friendliest, they were just there to do their job with no affect. I knew another party was checking in and I had asked if they done so, and the woman rudely said there was no reservation under their name, even though I knew there was and they successfully checked in a few hours later. Parking is complimentary, however sparse. They give you a pass for your car, but you're most likely parking by IKEA or the attached restaurant. Luckily we snagged a spot right by the side door, which was close to our room. The room was average looking, 2 double beds and a decent sized bathroom. We had control over a decent Air Conditioner which was a nice bonus. However, the shades did not fully cover the windows so it was bright in the morning. They serve some snacks at the bar, which is good if you need a quick granola bar on your way out the door. There is no other food served, but you can go next door to the restaurant/bar. It's a solid choice if you're not looking for anything special, but need a place to stay when you're in town for the weekend. read more

Great beds And stuff but staff who watched the halls for dc trip kept calling us out for being loud when we weren't talking and other people who stayed agreed with me that they were whispering and they got a strike and also the food at breakfast wasn't the best, the organic stuff was good like apples and a juice but the eggs tasted like cardboard. read more

I stayed here briefly on business. I knew going in this wasn't going to be anything great, but has average expectations. Check-in was ok. My room was a bit of a walk from lobby as I was in Tower 2, My room itself was small. There were stains on the ceiling, chunks missing from ceiling and poorly painted areas of the walls. The bathroom also had this weird top part along the wall that seemed detached from the rest of the wall. The lamp on the night stand did not have many outlets. There was no channel line-up card to be found. I liked the shower pressure though. It was the best part of my experience. Doubt I'd stay here again though. read more

I stayed this past Saturday. I tried to check in for a reservation I made 2 weeks prior. I was there around 6:30 and the room was not ready! I had to wait for 15-20 mins. We were a large party of several hockey teams and many of us didn't have rooms ready. So we had to juggle this and find our kids dinner etc. after checking in. The staff was nice enough. When I was on my way to the room. The desk clerk gave me the wrong directions. Get a map and refer to it. When I made the reservation the clerk could not connect that reservation with the already reserved Hockey team rooms so I have actually over paid for the room. Then the bar/restaurant is closed. They are serving people in the hallway. On Saturday night again All these hockey teams descend upon the hotel and the pool is reserved for a private event. That is the dumbest thing ever. Really not appreciated. Never knew that was a thing but when you know that your pool is not going to be available you tell people while they are making the reservation. Not by posting a note that it is reserved. Seriously spineless. read more

This is a realtime review happening this moment. We booked our room through a 3rd party, SoulNation. We arrived at the hotel at 5PM, well before our 3PM check in. We where suprised to see that there where 6 buses of people who arrived after our group. It is now 8:53PM and about 25-30 of us from different groups are STILL WAITING for our rooms. We have been sparsely updated. The manager, John Dajgebh seems unbothered by having so many guests waiting in his atrium for a room. We are being told that they are understaffed. This is the worst experience that I have ever had with any trip I have ever taken. Shame on Hoilday Inn College park for their unprepardness, unprofessional treatment and total lack of time management. read more

I initially booked my reservation at the Holiday Inn Washington-College Park College Park, MD hotel through a third party site (Hotwire) and paid my reservation in full. I arrived on 3/28/2at check-in and was made aware by the front desk agent that I would be responsible for paying a $50 incidental fee (I agreed) and I also needed to pay my reservation in full. This was astonishing because I the funds had already been processed and removed from my checking account when the booking was confirmed. I was made to furnish before a higher level member came to assist the gentleman in the check in process. I was given a room in Tower 2 on the main floor and I proceeded to my room for the evening. The room was clean and spacious with the correct bed choice and accommodations as promised at check in. Myself and family unpacked and visited family as we were in town for my grandmothers funeral and we needed to do some last minute planning. After returning for the evening, we noticed things were a bit noisy but nothing that was a cause for complaint therefore we ignored it and went to bed. The following evening Friday at approximately 10:00 pm we started to hear very loud shouting and clapping coming from one of the neighboring room. The noise continued prompting me to visit the front desk. I explained to the agent we were resting for the funeral and the noise was increasing. The agent promised to have security warn the guest. Roughly an hour later the noise was continuing. The agent suggested I relocate rooms. After packing all of my items I was sent to a room who's accommodations were a downgrade from mine. I returned to the desk and asked if there was a way to keep the same accommodations and was told by the agent he wasn't sure what was in the rooms but I could go and check the individual rooms. After checking 3 rooms and being unsuccessful I decided to go back to my noisy room. I recorded the disturbance to pass the information on to a member of management. After attending the funeral the next morning, I spoke with an agent who assured the the correct protocol was to remove the guest causing the disturbance as well as have security check for the correct accommodations. She apologized and took my information to forward to the General Manager on the following Monday (04/01/19)as well as listened to the recording. She warned that a wedding reception would be on my floor that night and it might be bothersome therefore they would attempt to move me again. I left for the evening and after returning did not hear from the front desk and assumed the attempt failed once again. The following evening(Sunday) I received a phone call from the same agent stating she thought I changed rooms. I explained I had not been informed about a new room being made available. The following morning(4/01/19) I arrived at the front desk to check out early because of my flight and speak with the General Manager. I was greeted by a female and male who stated they were management but the General Manager would not be available until after 10:00 AM. As I explained the situation the gentleman(later identified as the Front Desk Manager) walked away to assist another guest. The female apologized and gathered my information to pass along once again. She stated she would not check me out until the General Manager was made aware of the incident. She stated all rooms should have had the same accommodations but the entire incident was handled incorrectly. After landing safely I called to assure my check out had been fulfilled. I was told by the same young lady that the General Manager had been made aware and because it was a third party booking I needed to call Hotwire and have them call the hotel to verify they were discounting my charges. I informed her I would call when I arrived to my vehicle in approximately 45 minutes and she agreed. After contacting Hotwire they called to verify as instructed and was told by John Dargbeh(Front Desk Manager) he was not aware of the situation and they needed to call back the following day. After calling back the following day, John told Hotwire the "The guest refused to move rooms" which was certainly not the case. I spoke with John immediately following the Hotwire call and he asked me to "refresh his memory" after explaining the situation in its entirety he stated "there's nothing we can do" simply put. He also stated "if you are in the area try us out again" which I quickly declined. I asked to have a follow-up call with the General Manager (Martin Mohabire) as well as left several voicemails that have yet to be returned. I am saddened and disappointed and the level of service I received not only on my visit but most importantly by the members of management after my visit. Update: While I wholeheartedly appreciate the apology via public platform, I have yet to receive any personal correspondence(which has been requested) and would be appreciated. read more

Stay here and you're sleeping in Ikea's parking lot LOL! But you're sleeping in comfort. Stayed here for two nights in October 2010 while attending meetings in the nearby Maryland 2 research campus. My room in Tower 2 (since when is 4 stories a tower!?) was clean, right temp, non-smoking, had a nice Tv, king bed, furniture and carpet all in A-OK condition. The mattress was a bit too firm for my taste but different pillows to choose from helped. Bathroom was like new but the sink was quirky, had the hot on the right and cold on the left. I didn't try the pool. The wi-fi was free and signal strength was solid, but the speed was simply abysmal at about 10Kb/sec, worse than dialup. Anyone remember dialup? The room rate was far below the current GSA per diem so I could afford to stay at this nice place. Our rate covered breakfast in the attached Moose Creek Steak House restaurant. We also had a few drinks in the Moose Creek. Just across the parking lot is Buffalo Wild Wings, you can easily walk there if a sports bar is more your style. This place is basically in Ikea's parking lot so you can stroll over to pick up some glasses or a couch after you check out :-) read more

This is one of the worst dirtiest smelly Holiday Inn hotels I ever stayed in. First off this hotel don't, can't compare to the Holiday Inn in Jessup, Md (they have suites & are clean). When I arrived which was sort of late I checked in my room. Somebody must have been in that room. The TV was on, bed was messy & a cup half empty on the microwave. I was sick! I immediately went to the front desk informed them of what had just happened & was given another room. To make this short, I should have slept in my vehicle. I am an IHG member & this experience was appalling! I will never go there again! I would not let my dog stay at this hotel! read more

Place was not very clean, When I asked about the pool they failed to tell us that two buses of a swim team were staying there. I counted 37 kids in a very small pool diving into it. I pulled my kid out as 8 more came in. Hotel did nothing and no supervision. Cleaning people walked in on my husband changing his cloths and saw an eye full. Coffee for machine in room only had decaf and they failed to tell us at check in that it was extra for Breakfast. read more

Better than I expected - I think they recently renovated. My room and bathroom were very clean and felt more luxurious than a standard Holiday Inn. While it is near the highway and my room faced IKEA, I found that the windows and curtains were sufficient for blocking sounds and light. The bed was a comfy and three shower water plenty hot. My main complaints were that the temperatures were terrible. My room was freezing - AC set to 60- when I arrived, but hallways and the elevator were saunas. The conference rooms were freezing. Additionally, the restaurant was pretty bad (separate review). Since I visited for a conference and didn't have to pay for my room, I was quite happy. read more

I stay here frequently on business trips and it seems to be consistently good. The room is always clean, the beds always comfortable, and the staff always friendly. Parking is REALLY tight so you may want to park far away from the building so nobody dings your doors. The onsite restaurant leaves lots to be desires, but there are plenty of great places to eat nearby. read more

Over all experiencing was good! The room were in good condition. The beds were comfortable. TV reception though was horrible. The TV channel list was not on order (annoying). The shower curtain was placed wrong so water from the shower link to the floor... At their restaurant, I must say the the breakfast buffet was good! They had a good selection of bfast items. The omelette chef made killer omelets (nice and fluffy). The waiter were very attentive. Coffee was weak for me though. The pool is a small and was not what I expected. Lights were dim and the jacuzzi was permanently out of order ... They should take it out of their webpages. Customer service was attentive and polite. read more