Dead roach under the sink. Buttons missing from the phone. Went to get a cup of apple juice the dispenser dispensing the juice dispenser 20 unknown chunks of something and the label on the dispenser had the word, "juice." and a taped on label that said apple juice. Random vending machines that don't work. TV was small. Pool had bits of dirt in it. Mostly empty. Clothes outside. The pool had locks but the employee in the lobby said it was open turned out ONE SINGULAR GATE WAS UNLOCKED. doors were hard to open. Pool also had bits of its tiling coming off. The only good thing was the free wifi. read more

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This Hampton could have definitely received more stars. But, there are some strange things afoot here - things different from other Hampton Inns. First, there are 8.5x11" signs on every exit stating not to take alcohol beyond that point. Tacky, for sure. Makes you wonder what issues brought on that overkill. The worst thing was the breakfast. A voucher is required. Some poor lady asked if it was required every time she came down. Apparently (as she attempted to explain) her custom is to come down and get a small bite while her husband is getting ready. Then, later, they come down together. The breakfast attendant didn't allow that. She then proceeded to harass every other person for their voucher. Just strange. They must have a bunch of people come off the street for the "free" breakfast or something. Having said all that, the room was clean and the people were nice. I even checked for bugs after looking at the other review. I didn't see anything, but the mattresses aren't wrapped like some hotels have done. I guess It can all be summed up by saying that this isn't the experience I'm used to at Hampton Inn. read more

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Neatly nestled between the EMS station and the local hospital, this hotel enjoys the sights and sounds of these attractions as well as the adjacent freeway ramp thanks to a lack of soundproofing. read more

The only Hilton hotel I've ever stayed at which charges for EV charging. $30/night which is more than I spend in a month. The worse part is that they did not disclose it. Having stayed in numerous hotels before I wasn't expecting this. If I had I would have stopped at a Supercharger along my route first. Now I'm 49 miles from the nearest supercharger so I was stuck with no choice. What's more they charged me another $75 pet fee (again undisclosed) Finally, the TV remote didn't work so we had to swap it out. The second didn't seem to be able to find channels. A very nice guy at the front desk came over and found one channel we could live with but still couldn't find the channel guide. Avoid this hotel at all costs. read more

This place has come a very long way in a year, they had redone every room and it looks like a new place. Inside and out. The beds are great and the breakfast isn't bad. We were on the first floor , never heard a thing. Just wish they could get extra pillows. When I ask for one she said on no we don't give extra pillows out. read more

Hampton Inn Fort Payne - Hotels Near Me - Fort Payne, Alabama

The room is in disrepair. The shower was dirty and filled with hair from the previous guests. Upon checkin we were greeted by a sour female who really did not like being there. Zero pleasantries. But more importantly there are certain properties that ask for a variety of things to ID the guest but she took her time and asked for everything. Everything passed muster as we reserved online ahead of time and she knew we were Hilton Honors members but nothing was offered for our Diamond status. Even the cheapest operators will offer a bottle of water. But here zero, zilch, nada was offered. Then you get to have cleaning crew come around well before 9 banging on doors saying "Housekeeping!" in order to get in the rooms to clean. It is really not a nice hotel. I feel like this seems to be happening more and more with Hilton properties. They simply do not treat the Honors members honorably! read more

The hotel was clean, the bed was comfortable and the staff was friendly, all you could ask for in a hotel. We only stayed one night as it was a stopover on a longer trip,but we will definitely consider it again if we come back through. read more

Upon arriving to the Hampton Inn Ft. Payne location after driving 17 hours non-stop overnight. I walked inside to obtain a room. The front desk attendant explained that check-in was not until 3pm and it was currently 8:40Am. I then very politely explained my situation and asked if there was anything that could be done just this one time as we have been on the road and that my child is sick and needs to be able to lay down and shower. She was extremely rude and said that they were completely full the night prior and that there is no way at all a room will be ready for me ANYTIME before 3pm. We sat in the parking lot for 6 hours until check-in. A few seconds after stepping out I returned to use the restroom and walked right into the same attendant very loudly and obviously talking about me with other staff as if you are not in the business of accommodating your guest with in reason, because we are all aware that without guests and great customer service, there is no business. Which is why they have gone to great lengths to delete this post. To say that there is no possible way that there will be any rooms available any time before 3 as I am watching the cleaning staff start on the first floors already by 9a was extremely offensive, in accommodating, and a poor attempt to flex what little authority she thinks she has while getting a kick off of a power trip. Once outside, I contacted corporate and was told that early check-in's are available case by case and it is solely based on each sites availability at that time. So, yes. She could have had the decency and humanity to help us and chose not to simply because she could. Before even a second attempt of pleading With her was made, I ran into her smoking a cigarette right in front of the hotel while STILL talking on the phone about how ridiculous I am and that I had the nerve to contact corporate. I was humiliated several times in that lobby by your employee in one of my most desperate and vulnerable times ever and I will never forget or let anyone forget how I was made to feel as she made it known to everyone that she was speaking about me. I want to make myself abundantly clear. By no means, will her inability to adequately perform the essential requirements within her role, lack of customer service skills, comfortability within mediocrity, uninviting, unprofessional, deplorable interactions be met with ANY attempt of trying to call me a liar. There was not one time that I was anything other than polite BESIDES me coming up to you as a mature adult and letting it known how I did not appreciate you belittling me and being down right rude especially in front of others. There was not ONE curse word that left my mouth at anytime and with an establishment as such I am certain there is security running equipped with replaying that entire situation back. I WISH this ended there. As previously mentioned my 5 year old was sick. He wet the bed - prior to Check out I sought out cleaning staff and was told that it happens all the time and to not worry about it she will take care of it. Before I could even start my car to leave my card was being charged and my phone was ringing and yet again was met with her nasty attitude informing me I was being charged the fee that I really needed back due to my situation which I also expressed but that she was taking it because my son ruined the entire bed. In addition to that she chose to out that sensitive information regarding my sons bed wetting on the internet. Completely inappropriate. I have never in life had such a horrible experience and I have utilized your facilities often in the past. Lastly, for majority of this exchange was between she and I there were no other employees present. My review keeps getting taken down and replied to how would anyone know in such great detail about an incident that they weren't present at. If I could give a -100 stars I would just based of the front desk lady alone. read more

Stayed at this hotel on August 20, 2020. When I arrived I asked to use the restroom and was informed that lobby restroom was shutdown. This was also the case with the entire lobby and I was told there was no hot breakfast in the morning. I was told this was due to regulations for the area. The room was clean, as normal, for a Hampton Inn. When I had stayed recently in other regions hotel lobbies had been opened back up and breakfast was available in a cafeteria style. The next morning I checked and other hotels were offering this at this very same exit. I felt that this Hampton was using this as an excuse not to hire people to open the lobby. I will stay at the Holiday Inn Express in this area from now on. read more

Bed Bugs! Stayed on the 10th of June, room 424. Woke up with what I thought were flea bites on my arms. I told front desk person who changed my room to 412. I noticed that welts were all over my upper body, back, sides, chest, neck, arms, with each welt having multiple bite marks. Ive never seen or been bitten by a bed bug so that's why my initial thought was that they were fleas. It became pretty evident they were not fleas. 18 to 20 large, disgusting bites as confirmed by my physician. The room they changed me to had issues as well. I always turn the comforter back from the bed because of concerns the comforter covers are not washed after each guest. Well, when I turned the comforter cover back I saw dried blood spots on back of comforter. THerefore I can assure you they do NOT wash the comforter covers after each guest. This place is disgusting. This was paid for with Hilton Honor points as my husband is a Diamond member, and we complained to Hilton directly. The Hampton's manager never responded to the complaint to the Hilton headquarters. I will also say that it seemed the housekeeper may have been aware that bed bugs existed in the room based on some things she said while I was leaving. Its disgusting that A Hilton Franchise does not have preventative bed bug pest control. Do yourself a favor and stay at the Scottsboro Hampton. Its a bit farther but much cleaner and more professionally run. In the meantime, we had to throw away my suitcase and other items. We have pics of everything. read more

Nice clean hotel that has been recently updated. As with most Hamptons, they provide free wi-fi and a hot breakfast. I have now tried to stay at only Hamptons while traveling now. read more

It would not recommend this place at all. We are at this hotel right now, checking out tomorrow and I can't wait. When we checked in the bathroom had several hairs. In the shower, on the floor and on the sink. I cleaned the bathroom and told the front desk and she said she would make a note. After they "cleaned" today all they did was make the bed and take out the garbage. Pass this place up. read more