I recently stayed here at the Springhill Suites by Marriott (in Huntsville, Alabama) for several…read moredays while on a business trip. Overall, I had a "very good" experience while I was here, even with a few annoyances. For the benefit of the reader, I'll highlight the pros and cons of this hotel, from my perspective.
First, let's start with the pros, based on my experience: I was very pleased with the level of cleanliness, comfort, quietness, safety, and value of the hotel rooms here. These five attributes are the most important ones for me when staying at any hotel. The overall layout of this hotel is pleasant and inviting. The majority of the staff was professional and friendly. I appreciated that my hotel room had items that some hotels don't have, like a microwave, a mini refrigerator and a safe. I was also pleased with the free breakfast that this hotel provides for their customers, as well as the good coffee that is available in the lobby, 24/7. Finally, I was also glad that this hotel offered free parking for their customers.
Now, for the cons that I experienced, and there were three: First, upon my arrival, I was not offered a free welcome gift, as is typical for all elite Marriott members. Usually, this is not an extravagant gift, and often consists of some free water bottles, free cookies or something like that. The second con for me was after I took my first shower in my hotel room, I was surprised to find a considerably large puddle of water in the bathroom just outside the shower. At first I thought I must not have properly shut the shower door, but then I noticed this occurred after every shower, regardless of how well the door was shut. It was annoying to have to avoid this puddle of water in the bathroom that was always there. Finally, for the third con I experienced, after staying here for a few days, I noticed that my magnetic key would not grant me access into the hotel from the back entrance. I always get two magnetic keys because sometimes they are faulty, but then I noticed that my second key would not allow me to gain entry either. I was forced to either wait for another customer to enter and I could piggyback on their entry or walk all the way around the hotel to gain entry through the front. And, I thought this error might have just been isolated to the back entrance, but after arriving at my hotel room I noticed that neither of my magnetic hotel keys would allow me to gain entry into my room either. Coming to the conclusion that my keys were entirely switched "off" for some reason, I went all the way back down to the hotel receptionist to have them "turn on" my magnetic keys again. After working a long day, this was incredibly annoying to say the least, and I was only more annoyed that the lady working as the hotel receptionist was not apologetic at all for their error.
Again, despite the fact that I experienced three annoyances while I was here, my overall experience was "very good." Based on my experience while I was here, this hotel earned a 4-star rating from me.