===UPDATED REVIEW - 6/11/18===
I decided to give it another try. The staff knew who I was when I came back and had me all lined up and ready to check in upon arrival. I'm still not sure how they did this (maybe they discreetly took a picture of me last time?). In any case, none of the problems were there when I stayed this time.
I've updated my review to 5 stars from 3.
===ORIGINAL REVIEW - 4/17/17===
I stayed here while on business travel for a nearby government contractor in the Research Park area. Overall, the staff and accommodations were top notch, with one very important exception - housekeeping.
When I arrived at my room, I unpacked, got comfortable, and went out for dinner. I woke up early the next morning and when I got in the shower, I noticed a bunch of hair on the walls of the tile in the shower. I was so late for work that I didn't have time to call the desk to complain about it, but it was obviously a problem that had been growing over time. Upon closer inspection, I noticed that there were at least seven hairs from three different people on the shower wall. Two of them were short, jet-black, and curly/kinky. Another two were blond-ish and very long. Another few were mid-length and brownish. All of them were at eye level so they were all presumably hairs from various people's heads. Additionally, the hotel is brand new - open for only a few months, but the tile in the shower wall was separating/cracking. Lastly, every single time I used the toilet for more than a "number one," the toilet clogged. This happened twice during my stay (the only two times I needed to use it for such activities). Even the front desk agent mentioned to me that they get a lot of calls for unclogging toilets. I didn't do anything out of the ordinary and I didn't "blow it up" so to speak, so my best guess is that it's either bad design or poor water pressure or something.
Beyond these problems, everything else was perfect. The beds were comfortable. The free breakfast food quality was better than I've had at other Hampton Inns. The staff was accommodating, friendly, and helpful.
Retrain your housekeeping staff, and replace the poorly designed toilets, and I'd give you five stars without hesitation. read more