The parking lot gates don't work, the ice machines on the floors don't work, one of the elevators doesn't work. The hallway carpets are badly spotted and need cleaning. The furniture by the working elevator are filthy dirty. Need I continue to go on. Slept with my light on. read more

Another hampton property... and for the cost it was GREAT! Let's see... Nice front desk... check Clean entrance.... check Good rate... check Good location... check Nice room... check Clean bathroom... check Good rate.... check Free breakfast... check Places to eat around hotel... check Good bed!... check Good rate... check I mean what more could you want in a hotel?! It's not top of the tops... but it was a great value! read more

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Room was clean, but very noisy. Location is ok, but the turning into the hotel from the I-85 north exit ranges from ok to a nightmare depending on whether someone else is also turning onto Jimmy Carter from I-85 south. Assistant Manager Sharise (on duty March 18th 2025) lacks a customer service mindset and dealing with her is a pain. There also seems to be a competence issue in general related to internal communications and customer service professionalism as a whole. I checked in on Tuesday March 14th with a reservation with a check out date of March 18th. I had subsequently made another reservation through the Hampton Inn portal for March 18th to March 22nd. On Monday March 13th, I had spoken with the Manager on duty regarding staying in the same room on the new reservation. The manager pulled the reservation on the system, made a charge on my credit card and then told me that we can stay in the same room and do not have to worry about checking out. At 2:30pm on Tuesday March 18th, the housekeeper knocked and asked why we had not checked out. I had responded to the housekeeper that we already had an extension, but due to some language barriers, I decided to go down to speak with the manager. The manager on duty on March 18th 2025 (Asst Manager Sharise) as I was telling her what had transpired, tells me that she has no idea who I had spoken with the night before. She then tells me, without a hint of an apology for the miscommunication or lack of communication between her and the previous day's manager, tells me "don't worry, I will take care of everything" in a tone implying that I had caused a problem and she was going to forgive my transgression and smooth everything out. She asked for my card, and since this would be the third time my card was going to be run, I had indicated that the previous manager had run the card already. I pulled up my banking app to show her the transaction to which she replies smugly that the previous manager did not run the card for the deposit, but she was going to waive the deposit. After the exchange was concluded, she never expressed any form of apology nor regret for the inconvenience caused to a guest, and behaved in a manner indicating that my extension of stay was an event that imposed on her time (there was nobody else at the lobby during this entire exchange). I travel several times a year domestically and had recently started favoring Hampton Inn locations after my experience on the west coast. The unpleasant and in my opinion unprofessional exchange I had to have with a manger at this Norcross location makes me rethink whether or not I would continue to do business with the Hampton Inn franchise in the future. read more

I visited the Hampton Inn by Hilton Norcross for the holidays and I was pleasantly surprised. I'm a Hilton Honors member and this location is one of the nicest Hampton Inns I've ever visited. Pros: The front desk crew was very nice upon checking. The rooms and the inside was newly renovated and modern. The rooms were nice and clean and we had every thing we need for our stay (mini fridge, microwave and coffee maker). The breakfast was really nice and there were tons of options for picky eaters. Cons: The room was sort of small. We couldn't fit the luggage cart in our room because of the desk so we left it outside and unloaded the luggage from there. Overall it was very nice and we will stay here again when we are in the area. read more

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Excellent service, great access to Interstate, beautifully decorated. First class establishment. I highly recommend this location over others even by the same name. This location is top notch. They serve free breakfast from 6-10 am. They have an indoor pool, laundry room, fitness center and business center. The rooms were impeccably clean. Food was wrapped well. Everything was done with exquisite attention to detail and care. I've stayed here 6 days. It was very quiet and comfortable. I'll definitely be back. read more

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Exterior Easy access ramp for luggage cart or wheelchair, clean and kept. Parking 7/10 Although parking is secured with only room key to access, turnstile to exit was left open so cars entered through the exit lane. Park in front lot (limited spots) if possible, back lot (ample spots) not as supervised per suggestion by hotel staff. Hotel 10/10 Clean, organized, new with minor cosmetic damages here and there, teas/coffees kept full and fresh. Check in 10/10 Booked through IHG app, check in was easy peasy, front desk staff is helpful and courteous. Room 10/10 No bed bugs, no stains, room is clean, tv works, microwave + fridge works, toiletries provided. Plumbing is secure. Breakfast Hot breakfast provided and is self serve, includes omelets, bfast meats, hot/cold cereal, waffles, yogurt, fruit, juices. Stay We cannot thank the staff at Hampton Inn Norcross enough for their hospitality. We couldn't believe the constant obstacles + headaches of finding a suitable and safe place to stay in ATL. read more

BE CAREFUL of staying here. If you have problem with the hotel service, they won't or delay resolving it. Also they don't clean the room and linen properly. You may use a towel with human feces on it! I reserved a room through the hotel website. By the time I came, a front desk checked us in, without asking for our reservation, charged me another room. I told him to refund immediately because we had a reservation already. However, the refund was never sent to my bank account. Secondly, after I got my room that night, I accidentally use a towel with freaking human feces on. I complaint to the hotel in the morning, the same front man said ok and did NOT resolve or compensate anything. A week later, i tried to call the hotel again about the refund and report the towel issue. That one lady told me to wait and would call me back. Never called me back. I called again, no one picked up. Now, I just call. A person picked up and confront me why I didn't address the issue earlier. Well, please tell your employees to do their job more responsibly because none of them tried to answer my call or clean the properly. read more

This hotel is absolutely pathetic, I would highly recommend finding a different hotel somewhere else, the computer system is supposedly constantly going out and the property is pretty shadey and not in the best area, I wil not ever stay here again!!!!! read more

Seems clean, but the rude desk staff, garbage in-room dining, and the fact that they closed the entire pool and gym for most of our stay (only reason we booked this place) to patch a small spot in the ceiling, will be the reasons we won't be coming back. For $200+ per night, I expect more, or at least a polite desk clerk. Hospitality is not that hard, and I don't leave negative reviews, like, ever. read more

Checkin took 20 min even though I selected my room on the app and booked a specific rate for a suite. They didn't have a room available nor any similar options. I was staying for a few nights so I told them just book me what is available and it still took so long to find a room. A/C didn't work and I asked for someone to come fix it. They had "left for the day". It was so uncomfortable for a hot/humid region. Room itself was clean and spacious. OK for couple night stay. read more

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Great place to stay! It was all exactly how a Hampton is supposed to be. :). The parking lot has security gate entrances that require your room key so it felt safe to be parked there. The breakfast was good, rooms were clean, front desk was friendly, and the beds were so comfy I overslept both days! Definitely recommend and we plan on visiting again. :) read more

Stayed here while on business in the Atlanta area. Check in was fast and easy and I found my room to be well maintained and comfortable. All of the folks that I traveled with agreed that the TV's could use some work, but with pulling some long days, we didn't have too much time to fool with those anyway. While I didn't get to enjoy the pool, from what I saw, it looked to be well maintained. If you want a snack or something to drink, there are no vending machines, but rather a small "market" at the hotel desk where you can buy exorbitantly priced items. Needless to say, the second day of our trip, we swung by a local grocer to stock up for the week. The breakfast that the hotel offered was actually pretty good, had quite a few options and although they stayed very busy, items were stocked continuously. Every day there was a different menu item on the hot section. The hotel stays very busy, so seating for breakfast was a bit of a challenge some mornings, but never impossible. The lot is gated, but from the way it is laid out, there are very few close spaces, so if you have mobility issues, this might be a challenge. Altogether, I found this to be a very nice hotel and would definitely stay again when in the area. read more

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I found this to be a VERY nice Hampton. I generally stay at Pleasant Hill when visiting the area. This was my first stay at this Hampton location. Considering its close proximity to very busy - and noisy - I-85, my room was exceptionally quiet. The room was clean and comfortable and the linens fresh. I could not have been more pleased. As nice as my room was, it was the staff that REALLY impressed me. The folks at the front desk were as nice as can be. This may become my new go-to hotel in the northeast Atlanta area. My only complaint (not the hotel's fault): The traffic pattern at I-85/Jimmy Carter Blvd makes the hotel tough to get to, especially if you're coming from the west on Jimmy Carter or from the south on I-85. But a wonderful stay and some of the nicest people on Planet Earth! read more

This is my second time staying here and I am happy to report renovations are complete. The first time I was here there were in the process of updating the entire place...but were very conscientious about the guests. Which is why when I was heading back to Atlanta for the weekend I went with them. Arrived and was greeted by the exceptionally friendly staff. Just to note every interaction I had all weekend with any of the Hampton Inn staff was nothing but top level. They really are aware of the guests and strive to provide quality service. When you check in they are very detailed with all the information you may need....free breakfast hours...yes, free, full breakfast...free wifi, pool location, etc. I love the modern look of the hotel throughout. I had the single king size bed in my room. I need to remember that at most Hilton affiliated locations (if you can get away with a single king bed) the bathroom is larger, and in some locations considerable larger. Back to this Hampton, the bathroom isn't as noticeable bigger as other locations. Room is set up really well with a lounge chair that has a computer table the slides over your lap, a desk, dresser with standard 40"(ish) tv, fridge and microwave. Hotel is conveniently located just off the highway, but not so close that traffic noise will keep you awake. Secure parking requires the room key to access the parking area at all times. Note, there is parking in front (about a dozen spaces) and a ton of parking in the back. The only real downside to this location would be that it is a little tricky to navigate into the entrance depending on where you are coming from. When you leave you will probably have to go down the main road in front and do a U-turn to come back and access the highway. Small price to pay for an overall great experience. Will be returning in the future when staying over in the Atlanta area. read more

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We really enjoyed our stay here. We decided to stay on the outskirts of Atlanta to save a few dollars (turned out saving us $40/night). Here's the four key things I noticed here: 1) the staff was extremely friendly 2) they had an indoor pool and arcade 3) hotel was very clean 4) rooms had an unusual amount of nifty storage spaces throughout bathroom and room The complementary arcade was the biggest hit with my kids. They spent over an hour there and had a blast. read more

The entrance is immediately off the highway exit. You can easily miss it or have a challenge crossing several lanes of oncoming traffic. Checked in without issue. Decor in lobby is a bit to me retro modern, clean. Elevator takes a bit long. Room is clean, decor online with the lobby. The tv is a bit of an issue. The "no signal" keeps popping in the screen as you watch tv. I think the remote could use new batteries. Not interested in reporting these issues. Staff is friendly thus far. read more

It was mostly clean - except the shower floor was slippery like it hadn't been scrubbed in a long while or ever also the tv remote was nasty you could actually see the dirt so I got the wipes out just look at the pics - ewwwww But room spacious for being close to the city We were in room 320 read more

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Exceptional Service Superior Property 10 Ten 10 It was clean clean clean! Jay was personable and accommodating. These ladies handled the business of hospitality with professionalism. I definitely recommend this property. Thanks a Billion. read more

The hotel was clean and updated, but the staff we encountered at the desk when checking in was rude. There was some confusion about the 2 rooms we booked and insisted we only booked one. The next morning we encountered another staff member to tell her there was a problem with the toilet. She responded by telling us she had no idea when maintenance came in. She thought after 6 PM. After 6?? When we returned to our room that evening about 9 PM, they set a plunger in the room and never fixed the toilet. I would recommend staying at the Hampton on Technology In Norcross. We have stayed there many times and never a problem. read more

0 STARS My car was keyed in the parking lot in front of this hotel and they very inconveniently have no cameras in their parking lot. Make sure if you stay at the Hampton Inn in Norcross GA that you stay on the good side of the girl with blonde hair. She says she's second in charge. The hotel manager told me she can hold a grudge for a long time. BEWARE OF THIS HOTEL read more

So when ever we go into Atlanta, we tend to stay at Hampton Inn. Reason for that is they have enough properties around the metro area and it makes it simple and allows us to Uber around. With that said, you won't find a bad review on our profile unless the wheels have just come off the bus. That was not the case here, this is one of the best in Atlanta and probably in the Southeast. From the moment I walked in, the manager made me feel like we were best friends. Now I don't remember her name, but you'll recognize her by her beautiful some and great red hair. We got in pressed for time to go celebrate my dad's 90th birthday. She saw the sense of urgency, jumped into action and juggled checking us into our three rooms, phone calls and fielding questions around her. One of the rooms was not going to be available for another hour, but since we only needed two at that moment, it was not a real issue. We were in and out in a flash and off to the party. Upon our return, I did not even have to ask for the keys to the third room. As I'm walking up to the desk she's programming the keys and with a swift handoff, we're on our way up stairs. She was gracious to offer refrigeration space for our left over cakes so they would not go bad. Rooms were very clean, spacious and conformable. The only real issues that I can even begin to share is that our TV was having some connection problems to Direct TV and though we could see the programming, these was a window bouncing on the screen that said no signal. the other was that the maid service was using the front elevator. I asked if there was an other and the sweet young lady told me that there was but that someone had gotten stuck and they were afraid to ride that elevator because they felt it had not been repaired properly. Other that that, I give these guys kudos for having one of the best Hampton Inn's in the Southeast. We will definitely be back read more

Only did an overnight and in the middle of the week but I had no complaints at all. I actually wish I would have made more time to enjoy the hotel and the area. There is a Pappadeauxs right across the parking lot which is always great. Staff was great, breakfast was delicious, and the hotel was clean and not too busy or loud even with the number of families and business travelers I saw. read more

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Bold, dark coffee. Delicious omelettes. Amazingly soft beds. Everything I want in a hotel for a business trip! read more

This is absolutely the best Hotel in and near Atlanta!! I have stayed at a few different hotels with 4-5 star ratings and none compare to Hampton Inn on Jimmy Carter Blvd The staff is always smiling and welcoming!! And the breakfast is exceptional. Kathy and Wanda created a crave able breakfast line up...cheese and Western omelettes, steak and potatoes, sausage, oatmeal with a variety of toppings, waffles, bagels and so much more!!. Kathy and Wanda were happily helping everyone!! Rooms are so comfortable...Clean and polished!! Highly recommend!! read more

Exllent service very nice staffs. Our family enjoy to stay in this hotel. Even cooking staffs are very polite and super nice. Overall excellent. We would come back and live to come back and stay in this hotel. I would like to thanks the manager for great taking care of us. read more

I looked everywhere for a room on a early Sunday morning around 4am and I could not just find one but I found one in Hampton Inn! Kyle was great, so ask for Kyle when you go. The interior was beautiful and clean and my room was nice! One thing that did bother me was the busy road next to it and it's hard to get out or into the hotel. Other than that, it was a great stay. read more

This is one of the Hampton hotels I have stayed at in quite a while. The hotel has been updated and is decorated nicely. The rooms are spacious with an efficient master bathroom set up. I experienced exceptional customer service from Kyle at the front desk upon arrival. It's on detriment is getting to the hotel from the interstate. It's a bit tricky and you may have to circle backs to gains access to the hotel. read more

Stayed here one night on a business trip. Staff are all very friendly from reception to the breakfast area. The place is very modern and bed was so comfortable. The price of the room included free wi-fi and breakfast. Haven't stayed in a Hampton Inn for a long time, it's really changed for the better. Would definitely stay at a Hampton Inn again. read more

My husband and I have frequented several Hampton Inns over the last few years, and have specifically sought them out when we needed a place to stay. We have found them to be consistently exceptional, and anticipated that our stay in Hampton Inn Norcross would be no different. Less than 10 minutes after settling into our room, I was about to climb onto the bed when I noticed something moving on a pillow. It was unmistakably a very large bed bug. I immediately gathered my belongings and went to the front desk to check out. The manager at the desk, Xavier, appeared unfazed and did not offer any semblance of an apology. Instead, he made a few rude remarks that left a very bad taste in my mouth. Needless to say, I am incredibly disappointed, not just because of the bedbugs but because of how poorly the situation was handled. It was enough to make me reconsider my loyalty to the Hampton Inn brand. read more

Hampton Inn Norcross - Hotels Near Me - Norcross, Georgia

Enjoyed our stay at this location conveniently located near Hwy 85 the beds were comfortable and clean. But the real star at this location was the breakfast HOST Ms Kathy she made us feel at home with her Southern Hospitality her grits and caring disposition during our 4 day stay. read more

Can be tricky getting in and out. Located right off the interstate and during busier traffic times you have to be careful if you need to make a U-Turn to get in. You need your key to access main parking ( in and out). By the time I left, had it figured out pretty well. Friendly staff and big plus having Pappadeaux next door. This was actually the main reason I chose this location. Really loved the decor in the lobby. Highly recommend if you are in the area. I ended up getting stranded 3 more days after I had checked out due to a Hurricane in Florida and had to move to another hotel. Would have really preferred spending my extra days here! read more

My boys and I stayed at the Hampton Inn Norcross over our Spring Break. One of my sons left his stuffed animal in our room by accident. The staff was so gracious, making his duck an honorary member of the staff and sending a note and picture of the duck with the staff to my son (with gummy bears) detailing the duck's adventures! In addition to a modern bedroom, warm pool, game room and hot breakfast the staff was absolutely wonderful, and we hope to visit again the next time we head to the area. read more

Stayed here on a business trip in Atlanta. Check in was fast and easy and my room was well maintained. However, I decided to join some old friends at a NightClub which allowed smoking and drinking. After hanging out with friends I returned to my room around 3AM to get some sleep. Upon check out time and on my return back home from my business trip I received a message from the Hilton Inn stating that my card had been charged a non-refundable smoking fee for $250. I thought that this had to be a mistake because not once have I ever tried to smoke at any hotel not even that one. I have stayed at this hotel on numerous ocassions and I have never had this problem. So, I went back to the hotel to speak with the general and assistant manager to try to resolve and verify the issue. Unfortunately neither parties were willing to hear my side of the story and stated that there was nothing they could do about the charges and that the charges would remain. As a loyal customer I feel as if this situation was handled so unfair and that I will never stay nor spend money at another Hampton Inn because this issue at hand could have been handled totally different. Cons: To the future customers of Hampton Inn of Norcross, Ga. make sure to never go out to a night club that allows smoking because you will be charged a non-smoking fee for your room that you never smoked in. read more

I didn't stay in a room, but this looks like a great venue. My company often has offsite training at this location and we always eat breakfast here before we start. Cathy takes her breakfast bar SERIOUSLY. First class all the way. There are options for everyone. Oatmeal - with pecans and raisins, several flavors of Yogurt, fresh fruit, juices, waffles, bagels and toppings, various cereals, Biscuits, gravy, sausage and eggs! And of course, the coffee is always fresh. I would stay here if I didn't actually live here! read more

Customer service sucks!!! Front desk staff not helpful, rude, and very inconsiderate. Don't stay there if u are a person of color with colored hair. read more

I was a guest at the Hampton Inn Norcross Ga on Aug 27th-31st room 225. On Aug 31st i checked out and forgot that i left my customized blue jean jacket hanging in the closet. I contacted the front desk that evening when i realize i didn't have it. She checked the lost and found that night and i called the next day as well. No jacket was turned in. They had another guest staying in the room the same day i left so im to assume housekeeping took the jacket bcuz. If the room was throughly cleaned as claimed she would have spotted it and should have turned it in. As of today it hasn't! It was customized and was expensive and with untrustworthy ppl working at your facility reflects your business and potential returning guest. Who knows what else your employees steals and doesnt turn in from guests. This matter should be address with management and employees and hopefully be handled bcuz if not the theft in your facility will only increase. read more

I booked here by mistake wanting one by the big shopping center I had stayed at before. When arriving it is easily missed coming off the highway. I immediately noticed it wasn't the one I wanted and talked to Cris at the front desk who didn't have our room available until 1pm. He quickly advised me to cancel my reservation and book at the other place, I didn't like his attitude and called Hilton Honors and they advised me I would loose my money $108.04 if I cancelled and recommended I just stay. Cris was quite the jerk trying to get me to loose a hundred dollars. I left and came back that evening and was greeted by Laura-Jane , what a difference. She was fantastic! She was friendly, professional and much more. She explained how the hotels are mistaken sometimes.I would have rated this hotel a 5 if not for the rudeness from Cris. The hotel was spotless, everything still looked new and clean. They had a game room, warm indoor pool, a good breakfast. The room had a comfortable bed and small refrig as well as a nice sized bathroom. Inexpensive and much more from Hampton Inn. If you arrive while Laura-Jane is there you will love it!!! read more

This was our first stay here and we were very pleased. It was completely remodeled in November with a sleek modern design. The rooms are nice with updates that make traveling away from home easier. The Staff is helpful and friendly. The breakfast area was always clean and stocked. Would definitely stay here again. It is sitting in a very busy area but a convenient back ally entrance allows you to avoid in and out on Jimmy Carter. read more