Outstanding service department! I've always used Brent Sutherland as my service advisor. He is a…read moretrue professional and outstanding Hampton team member! He is very knowledgeable and courteous. He will save you time because he diligently manages your service, communicates well with the technicians and will keep you informed on your vehicles progress. Five star service!

In this day and age when customer service seems to be the exception rather than the rule, the…read moreservice department at Hampton Toyota goes well beyond the call of duty in terms of immediate response, quick and detailed communication along with a very thorough exam and diagnosis of the vehicle. This is the kind of service that creates "customers for life" Jerome Smith, DDS

Purchased a used Audi Q7 from Audi Lafayette on 10/31/2023. The inspection report they gave me…read moreincluded "Battery Condition-Post Condition and Midtronic Test/GFF Test" with a "Pass". As I soon learned, the battery condition was not inspected. It was swollen. The posts were slightly corroded and leaning from being swollen. It had 314 out of 850 possible cranking amps. Yes, it was "As Is" but "As Is" was based on the report they gave me. I had purchased the vehicle with the intent of taking a trip to Alabama and Tennessee two days later. Ended up having to jump it off and/or trickle charge overnight for several days until I could get it replaced. The cost was over $500. I was 554 miles away and they had the gaul to tell me, "Management asked if you can bring it here they will take care of the battery." This was of course after I knew the condition of it. Would never have left home with it if I'd known before. No way I was taking a chance of driving that far to have them replace it, mainly for the risk of damaging the electronics in the car. They refuse to compensate me for any of it. They will not stand behind their sales and they obviously will lie about the condition of their vehicles. Do not buy a used vehicle from them!

Beautiful business, with beautiful vehicles ! Audi staff was amazing, they go above and beyond to…read moremeet your needs ...

I'm giving this dealership and salesman, Trevin, every bit of 5 stars. I wasn't able to buy a new…read moreTelluride like I wanted, unfortunately. However, he and all the others at Sterling Kia in Lafayette, La. bent over backwards to help me out and show me dozens of new Tellurides in several of the different trims! He took the time to go through all of the features and different options since I wasn't familiar with them. I was able to test drive two and was completely floored at how much room and power these mid-size SUVs have. They are VERY sharp looking too. The harsh reality is some things aren't meant to be, and I ended up getting a different vehicle elsewhere that fit my budget, but I can't thank Trevin and the crew enough for their patience and assistance. I did purchased a vehicle from Sterling Ford in Opelousas back in 2013 and was VERY impressed with the service, respect, and professionalism I was shown. If you are in the market for a Kia, look no further than Sterling Kia and give Trevin a hollar! Cheers! J.J.L.

Our Telluride took a rock to the A/C condenser during our travels from FL to TX. No A/C and 3 dogs…read morein August heat don't make for a good day. Sterling was the closest KIA dealer to our location. Gabriel and the other members of the service department were awesome. They got us in quick and found the issue. Started the fix asap. And they allowed us to bring our 3 dogs inside so they wouldn't succumb the Lafayette Louisiana heat. Thank you all (front of the house to the guys in back) for the fast repairs. And the dogs got a lot of love too!!

Best Volvo dealership around. I previously purchased from the Volvo dealership in New Orleans and…read morehad a less than amazing experience. The service department in New Orleans is actually pretty horrible, if they ever call you back to schedule in the first place. At Giles, the service is prompt, professional, and thorough both in the sales and service departments. The people in the sales department are actually knowledgeable about the cars they sell, which is refreshing. It really feels like you're dealing with experts. Getting your car serviced is as stress-free as it can possibly be and the service managers communicate very well throughout the process. They have a great system in place that keeps you in the loop while your car is being taken care of. They are always very friendly and polite as well. They tend to have a smaller fleet available for purchase than some of the other dealerships, but they run a very organized business, so I don't think they need hundreds of cars on their lot to provide good options. Worth the trip to Lafayette if you're in the market for a Volvo. I will be ordering my next custom build from Sweden at Giles.

After reading so many great reviews from Giles Volvo, my husband and I decided to make the drive…read morefrom New Orleans to Lafayette -- and we're so glad we did! We were looking for a new XC90, and thanks to the exceptional help from Lochlan, that's exactly what we drove home with. Every employee we met was friendly, professional, and went above and beyond. The selection was impressive, and the dealership itself was spotless and welcoming. The two-hour drive was absolutely worth it for the outstanding service we received from Giles Volvo. I can't recommend this dealership enough!

UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

I have called numerous times to speak to management in service and the GM of the dealership with no…read moreresponse and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them!

Update (One Week Later): I would like to provide an update…read moreto my previous review. Since expressing my concerns, Mercedes-Benz of Lafayette reached out promptly and took the necessary steps to fully address the issue with my vehicle. I have now been driving my car for a week, and I can genuinely say it feels smoother and more refined -- a noticeable improvement that I truly appreciate. I want to extend my sincere gratitude to Mr. Hunter for taking the time to personally look into the matter and ensure that the issue was properly corrected. Thank you as well to Edwin, my service advisor, for your guidance throughout the process, and to Charity for your patience, professionalism, and kindness. Your efforts played a significant role in restoring my confidence in the service department. I recognize and appreciate when a business takes accountability and works diligently to make things right. Thank you again, Mercedes-Benz of Lafayette, for addressing my concerns and reinforcing the level of service that customers expect from a luxury brand. Wendy

DO NOT come here for service. I live 1.5 hours away scheduled my appt with a loaner car the day…read morebefore got a call they can't get a loaner and told me to reschedule for 4 weeks out. Scheduled 4 weeks out the day before I'm told no loaner again I'd have to reschedule. That doesn't work for me so I committed to waiting. Asked how long it was going to take, I was told 3 hours max. They did get me a loaner but I suppose since they did what I was promised anyway that stucking to 3 hours went out the window. We are at 4 hours still not done! Customer Service does not exist here! No concern for anyone's schedule especially if you live 1.5 hours away. and to clear, this was the first service appt after purchasing a simple oil change! I will go to Houston from now on!

I have purchased several cars from Frank and they have always been solid. If I've ever had an issue…read morehe tells me to take it to Pepboy's as they are fair and honest.

I had a great experience buying a car from this small business. I thought the price was fair, the…read more2011 Camry I bought was very clean and almost a year later, is still running strong! The couple who owns the business were very accommodating as let me put down a deposit while I waited for the insurance check to come in so I could pay the balance. They even followed me to the rental company so I could return my rental and drive away in my new car. I would definitely buy another car from here.

I had a deeply concerning and unsafe experience with the service department regarding my Volkswagen…read moreTiguan. I brought my vehicle in for a diagnostic due to a high-speed vibration. I suspected a CV joint issue but made it clear I was not certain, which is why I happily agreed to pay for a diagnostic. After drop-off, I was called and informed I would be charged a double diagnostic fee, with only half applied toward any repair. The vehicle was taken into the shop and I received findings in well under two hours, which raises questions about the legitimacy of the fee. I was then quoted additional thousands of dollars for coolant and oil system "leaks". When I asked whether these systems were pressure tested for leaks, I was told no and that the recommendations were based solely on visual inspection. I have no errors/lights and no measurable loss of fluids so I denied the additional services and proceeded with the CV joint replacement as intended. The most serious issue occurred at pickup. As I pulled out of the dealership parking lot, the skid plate immediately detached from the bottom of my car and flew off while driving, creating a serious safety hazard. I am extremely fortunate no one was behind me. I retrieved the skid plate and returned it to the service center within minutes. The technician and service manager admitted: - The skid plate had been removed during service - Screws and washers were missing - I was not notified of the missing hardware during the diagnostic or at pickup - The vehicle was released anyway, knowingly with missing hardware Instead of replacing the damaged part or properly reinstalling it, the service team zip-tied a broken skid plate back onto the vehicle and refused to replace it. I was told that "you don't really need it anyway" and that I should have known parts were missing because I brought the car in for a specific issue. I am not a technician. I relied on a certified VW service department to identify safety-critical issues, notify me of missing hardware, and return my vehicle in a safe condition. Releasing a vehicle with an improperly secured underbody panel after removing it themselves is negligent. This experience showed a lack of transparency, accountability, and basic safety standards. I would strongly caution others before trusting this service department.

Worse service ever. Appointments mean nothing. Waiting 5 hours for an oil change while listening to…read moreservice personnel tell customers it takes 1.5 hours to get the service completed. I will definitely be looking elsewhere for my service needs. Richard G.