THIS is what a bank is SUPPOSED to be! Take notes Well* Farg*. Opened a business account (walk…read morein, no appointment) Will be opening personal now. BEVERLY WAS AMAZING! The manager was helpful and very pleasant. First time in forever that I was pleasantly surprised by a bank. Good job!

They refuse to cash checks issued by their account holders if you are not also a Chase account…read moreholder... Also they charge a $10 fee to cash checks when they are willing to do so...

A year ago I had major car issues, I took my car into Pete's towing in Holiday FL. After almost TWO…read moremonths they still have not fixed it properly. I was in FL from MI. I was here without a car for all that time. They charged me 2 thousand dollars and never fixed it. I contacted CHASE immediately and they refused to help me. They keep telling me to take it back. During those 2 months I took it back at least 3 times and they never fixed it properly, it still doesn't drive correctly. Chase refused to take this off. I've been with Chase for years but they were so unhelpful and now a year later my credit is trashed. We bailed out the banks and this is how they treat their customers.

We are always greeted with a friendly and helpful smile…read more Questions about financial matters answered promptly.

Prepare your self to be here for at least 20 mins…read more The bank itself is very old, no drive-through, and the staff moves extremely slow.

By far, the best banking experience ever. Everyone is very nice and they will all go out of their…read moreway to help you.

I was appalled after being a loyal customer for over 10 years and referring many of my family…read moremembers and friends also over the years! I was literally totally turned off by the employees snobby behavior right when I walked in the door and asked if I could open a new checking account! I pulled my mask down so that she could hear me and when there was literally not ONE PERSON in the whole bank, besides two tellers who both had in face shields behind a huge Plexi glass shields and one customer in an office doing business. She literally told me to keep my mask up!? I'd already been working with children for 5 hours behind a mask where I can hardly breathe but we can't be 6 feet apart. Here, there was WAY MORE THAN 6 feet distance with nobody around me. I was going to open another checking account but I will definitely be taking my new business somewhere else to do my banking because of these rude staff tellers who are very lucky to still be working in these hard times, where people are being told they can't work, can't hug, can't be near anyone, so this was my last start with an entitlement attitude such as this. NOT that it was any of their business and they are not allowed to ask but I have a disability with PTSD and panic attacks and they have no right to tell me to wear a mask, especially with all the precautions they have taken and when there is nobody else in the whole bank near me! I had it on to wear when I met with someone in their office but in a open area where they are behind thick plexiglass, this is literally too far!! You can mandate your employees to wear masks but by law you may not make your customers wear masks, since there is no longer even a county mandate!

I would give them zero stars if I could based on there handling of a banking problem they fully…read morecaused. I made an online purchase via Pay Pal as I had many times in the past to protect myself using my debit card as the method of payment. (Please note: I have been a customer of PNC exclusively for 10 years) PNC flagged this as a possible fraudulent transaction and shut all transactions on my account down with my debit card. This caused 2 regular bills that were debited each month one for almost 4 years to bounce. Had someone in there fraud department looked they would have seen this. I do not have a voice and am disabled so I went to the bank and confirmed the transactions were valid and supposedly everything was taken care of. Nope cell phone bill got bounced again. I again went to the bank to clear this up and met with the same banker and told it was good to go. Well that did not happen and they did not turn my debit card back on shutting down our family's cell phone service. (Note: our only method of phoning someone or perhaps calling 911 if there was an emergency.) Now the cell provider due to my card being declined twice will no longer accept my method of payment. So now I go pay cash for the bill with an additional $19.00 in late and other fees and a reactivation charge of $20.00 per line equaling $40.00. This amounts to an almost 56% increase of my cell phone bill and now I need to go to a new bank and open an account to set up a new debit card that my cell provider will take. So I go to Regions Bank and open an account. (More on this later) When I spoke to the PNC employee about the additional charges her response was they (the cell provider) need to work with you on the extra fees you have been with them for 4 years! Ding Ding Ding!!!! They did not cause the problem, PNC did and I have been YOUR customer for 10 years but when presented with that the PNC employee had no response. So figuring I'm out the money is gone but what comes a few days later but a survey of how PNC did during my visits with a banker at there branch. Obviously my response was not positive and I get a call from the Branch Manager wanting to discuss this so I head to the bank. She is not available as she is in Tampa for meetings that day but I met with Edward Gantz there relationship banker who explains to me he is on call to handle things when she is away. Great he looks at the account finds that over a week later the debit card STILL HAS NOT BEEN REACTIVATED but documents the issue and sends it off to corporate. This causes myself to get an email from corporate wanting to discuss this issue from a Jermaine D. a Case Manager in Retail Support. I email Jermaine back and explain I am disabled and due to cancer I do not have a voice so an appointment is set to go Meet Edward at the local branch and discuss through him the issue for reimbursement since this is a PNC caused issue. So here's how it ended I met with Edward we called Jermaine. Again I was asked for receipts. I explained to them I only had the one receipt that showed a $95.00 payment for a $76.00 bill they bounced and let them know I was not able to locate the $40.00 receipt for the reactivation of the cell service. Ed did offer to let me use his computer to set up an on line account with my provider and see if we could get a copy of the $40.00 payment. No thanks I have 30 years in IT services and I'm not setting up any account on any computer but mine and one that I know what security is in place on that computer. But it is understood lets just work with the bill you have with the $19.00 in extra charges paid due to your PNC mistake. What was the answer after 5 visits to the branch 30 minutes of driving there and home every time as well as the time I spent at the branch and emails back and forth. Sorry this receipt is not detailed enough for us I cant do anything with it. I'm guessing there just is not enough intelligence or common sense to look at a $95.00 bill and my account history that shows this bill has it has been paid in the amount of $76.00 every month for 4 years! I was guessing they might have a calculator that could do that math but even with out a calculator its under 20 so they could have used there fingers and toes to do the math. At that point I just had to walk out of the bank and leave it was beyond me why they had me do all this. Now after being a loyal customer for 10 years and using PNC exclusively I needed to sign up with a bank for a different debit card for reoccurring bills and found Regions Bank. I also found they had several extra benefits like the ability to access my retirement check 2 days early if need be and special programs that provide an extra 1% annually on my savings over and above the standard rate most banks offer. Obliviously my money wont be at this bank much longer. The moral of the story is, its your money make sure you know where it is and the competency of the organization you entrust to manage it.

The worst bank you can use. Customer service is like talking to a wall. Would not recommend banking…read morewith them to my enemy.

Changing banks is right up there with packing & moving! Everyone hates it: it is time consuming,…read moretiming has to be spot on, contacting all bill payees & putting their info into new data base to pay bills....the list is endless. I had been with SunTrust for decades, at first happy & the last few years, monthly I said I was going to change banks. I never did, till they forced my hand. BT&T merged with SunTrust, creating Truiist ( what a name). I went to sign into my account & was unable to do so unless I signed an agreement with Truiist & allowed access to my electronic signature....NO, the time to act was now! What made it even worse, they chose to complete the merger on the weekend, so you couldn't call & ask any questions. On Monday closed account & moved on. Yes, it is a pain....especially a 7 day hold on funds via cashier's check, so I can't pay any bills......what a pain. The good news is once I get through the transition, I will no longer cringe & hate dealing with my inept & oh, so very slow bank. Truiist may be fabulous...I wasn't happy with the process of the merger & lack of information & options given to the customers, thus I did not want them to have my electronic signature or anything else. Best of luck to all BT& T & SunTrust ex customers now part of the Truiist family, I happily jumped ship. I must say the bank in Holiday, is more than a plain jane. You drive right past it due to lack of signage. Outside, no landscaping, the exterior is an odd, boring, useless bland color, with no personality. Inside is equally generic & just plain. Nothing on walls, only a few chairs, no coffee or water, lol & not even pens advertising their existence in town. They had forever to plan, yet the basics were forgotten. What's a girl to do? I don't have that much actual interaction with my bank, as far as like going to a branch weekly. With all our Country is experiencing & the foreign travel I do, I feel & know I am in much better hands!