I recently had an experience where I could not reach anyone at this bank for service. I found it…read moreextremely frustrating and posted a one star review. I wrote an email to the Bank of America customer service and was contacted the next day by one of their marketing representatives. He carefully listen to my concerns and offered me a sincere apology. He also indicated that he would be returning my feedback to the specific branch with an eye on improving customer service. I don't like to be vindictive with my yelp reviews, and I certainly hope that my conversation as a follow-up to my negative experience brings about some positive change. I can't speak to the ability to reach this branch but I did want to update my post simply to indicate that the follow up for my complaint was handled very well.

The wait time is horrendous. Over an hour and I'm still waiting. Customers service is seriously…read morelacking. This inning to do it right.

Wells Fargo are hypocrites, they will thank a veteran but not help a veteran…read more I had to stop into Wells Fargo in my neighborhood, and Daniel was the person who greeted me and my uncle and thanked him for his service. I proceeded to show him the paperwork that I needed signed and notarized and he said he could not do it because my uncle was not a member of Wells Fargo but yet I am a member of Wells Fargo and he still refused to notarize my document and proceeded to tell me that it was Wells Fargo policy not his and that he is sorry that he could not accommodate me. I will NO LONGER BE doing business with Wells Fargo as a matter fact I'm closing my account and taking the large amount that I have coming to me tomorrow to another bank all because of them not notarizing a piece of paper for a veteran. Thanks for that Daniel You're a great guy NOT !!!!!!!! You should be ashamed of yourself.

I called this branch this morning to make an appointment for a debit card. The card was for my son…read more The staff was accommodating and friendly, and they got us right in. When we arrived, we met with Georgette. She was extremely helpful and pleasant. The process was quick, and she made it an enjoyable experience. THANK YOU!!!!!!

Services are okay but phone support is WAY too limited. Hours are 8 to 5 on weekdays and hold is…read morenever less than 15 minutes.

I just want to leave a quick review. Every time I have had…read morequestions or needed assistance with my account the staff has been so he helpful and so polite. Renee and the entire team are accommodating and always have the answers to my questions and concerns. I have been a member with FCCU for 12 years and I highly recommend them to anyone looking for a great place to put their money. the entire Trinity team deserve accolades. Keep up the excellent work, it is so appreciated. (Adelina Irvine)

Stopped in to get help with a banking matter my own bank couldn't perform. They took care of it…read morewith no problem and no fee! I'll be back for sure, fantastic service.

I've been a loyal MIDFLORIDA customer for nearly 20 years, and unfortunately I've experienced the…read moresame recurring problem year after year and over and over again. At few times per year, I get locked out of my online banking account and have to contact technical support to regain access. Today it happened again. By now, I'm very familiar with the process, so I called the published technical support number listed in the app. However, when I called 1-866-913-3733, the automated bot informed me that the call could not be completed. I then had to search for an alternate number and I called 1-863-688-3733. I should also mention that I have many years of experience working in software myself, so I'm very familiar with troubleshooting procedures and understand that issues can arise. What I don't understand is why this same problem continues to happen so frequently. And no I didn't forget my password as I log into the app many times per week. During my second call, my frustration got the better of me and I muttered an inappropriate curse word. I immediately apologized to the representative, as it was not directed at her personally. The representative then requested my member number. I had my checking and savings account numbers readily available, but I don't recall ever being given a customer/member number to provide during previous support calls? Given the circumstances, it left me wondering whether the interaction had changed because of my earlier remark, though I sincerely hope that wasn't the case. Unfortunately, the representative was unable to resolve my login issue. I requested to speak with a supervisor, but it became apparent that one was not going to be brought into the call, so I eventually ended the conversation. In all my years dealing with MIDFLORIDA's technical support department, I've never had an experience this disappointing. After nearly two decades as a customer and repeated issues with online banking access, I'm seriously considering moving my accounts to another financial institution. This entire experience has been extremely frustrating and discouraging. At the moment, my login info has not been reset. Maybe get AI to replace the rep? I'm certain, I'd be online right now.

I live close to this branch. I opened an account here for convenience of banking. I have been to…read morethe ATM about 10 times, and it has been broken or out of service 8 of those times... including last night. This service is completely unacceptable.

If you want to be able to access your money with no hassle this isn't the place. So disappointing…read more No one knows what the other is doing and everything requires speaking to more than 1 person! I was told that a joint account owner signature was required after all the hassle about the wire transaction. And that it would work, well guess what? Sure didn't. Thanks suncoast for making everything extra difficult!

20 years with this credit union with perfect loan payoff record. The unnecessary hell the put us…read morethrough unnecessarily was while totally unnecessary is completely unforgettable

They are a very good bank. The people there are very helpful and friendly too. I'll probably be…read morewith them until I die.

Great service Abby and team gave exceptional service when getting a land loan…read more. Personal service always knew me by name when calling.