1. Handrail City

    1. Handrail City

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    Handrail City

    4.2 (5 reviews)
    Closed Closed
    Updated 1 month ago

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    Response time

    2 hours

    Response rate

    100%

    Services - Handrail City

    Deck construction

    Deck repair

    Deck replacement

    Handrail City Photos

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    My experience with handrail city was horrible. It started off good, we were excited to update our railings, Scott promised us quality work at a reasonable price. everything seemed great until the railings showed up to be installed. The first go around with the railings getting installed seemed to go fine until you looked at the fine details, railings were scratched, screws not installed straight or flush, powder coatings discolored. when I brought up my concerns with Scott, he assured me he would resolve the issue, our railings had to be take out and re installed a total of 3 times before only 1 railing was done correctly. The issue ultimately came down to the powder coating being contaminated so there were blemishes on our railings, the main problem is they only really fixed one railing and had it re powder coated with the uncontaminated powder coating. The installers did TRY and fix the issues with the screws not being straight but the level of craftsmanship just isn't there, their attention to detail is subpar at best. I really wish Scott would have stepped up once he knew the problem and had all our railings powder coated correctly rather than try and "fix" them with spray paint. a few other note worthy concerns, Scott at one point threatened to come and take the railings out completely because I wasn't happy with how the railings were turning out, keep in mind this was his call, I never once wanted them to be removed, just wanted them to look as good as he claimed his railings looked. The installers left a mess anywhere they worked, didn't clean up their trash, left sheet metal shavings from drilling the railings all over the carpet, which they didn't place anything down to protect my carpet from hot metal shavings. So I had to spend 2 hours after they left with little scissors cutting out metal shavings that had melted to our carpet. All I expected was a quality product and service, and I got the exact opposite. I will Never recommend this company to anyone.

    Beautiful work

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    Photo of Justin H.
    186
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    27

    2 years ago

    Business owner information

    Photo of Scott B.

    Scott B.

    Thank you, Justin! We really enjoyed working with you on your home.

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    2 years ago

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    Photo of Scott B.

    Scott B.

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    Photo of Justin B.
    173
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    8

    5 years ago

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    Photo of Scott B.

    Scott B.

    Thank you, Justin.

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    5 years ago

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    Scott B.

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    5 years ago

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    Scott B.

    Thank you for the post, Michael!

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    Ask the Community - Handrail City

    Handrail City - decksrailing - Updated September 2026

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