The lady that works here is so friendly and helpful. I had got some flowers and she helped me pick…read moreout and dress up a gift bag for them.(made them look great) 10/10 service couldn't ask for better.

What a fantastic shop for gifts! They have jewelry, candles, children's items, gifts for him, some…read moreclothing, quirky socks, and edible treats (the best cracker seasoning ever - "The Original Savory" - you're welcome). It is so much bigger inside than I thought from walking by.

I was just in this Ollies and had the worst experience ever. I had 3 items, got up to the cashier,…read moreput them down for her to ring up, and she says, not even acknowledging me, but the only other customer behind me, that she has to "go in the back" and she WALKS AWAY. THANKS A LOT for the HORRIBLE CUSTOMER SERVICE!!! Don't waste your time here, because they obviously don't know how to treat customers. What a waste of my time and energy!

the m&ms I bought there were expired. I CANNOT believe y'all glaze this store so much only to sell…read moreexpired food

Pro: big parking lot, clean environment, friendly staff. Con: none…read more Was passing by this store and was curious what it is so we decided to stop in to check it out. It basically a high end store that sell furniture and house decor. Upon looking around a staff worker came up to us and gave us a coupon paper for discount if we bought any items. Even thought we left here without buying anything it was still a good experience. All in all, a nice place to stop by and peruse if you have some spare time.

Amazing energy in the store. The Store Manager Amy and team are the reason we shop there. Love the…read morecleanliness and their displays make me want everything!

I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

Did not deliver the color we wanted nor the right loveseat. Not impressed with this store.read more

If I could give 0 stars I would. I was shopping with my young daughter looking at shoes when an…read moreassociate came up to her and yelled at her to stop touching her shoes and was complaining about people messing with the shoes. I was confused as this is a store and its always a mess anyways. I found a manager and began to explain the situation to which he told me maybe my child should not be touching shoes on the display then. This was not a display it was a long table with shoes thrown on top of it. Manager and employee were very rude. Unfortunately I think the manager just seemed very uneducated and nervous. Places just seem to promote anyone anymore.

The prices are low but the women's dressing room is always close at the St. Charles Mo. location…read more Many of their clothes sizes are off and you must take them home only to return them if they don't fit.

Homegoods always has amazing items to look at and buy…read more Staff is very friendly and helpful. I love it when they get a lot of pink displays since that is my favorite color. I also go in there to look for dog items they always have a good selections including beds.

Neatest HomeGoods we've seen ! Everything was in order , for instance food was neatly lined up on…read moreshelves .

Great selection! Love the store layout too! The staff is always helpful as well! Definitely a…read moregreat experience!

I absolutely adore this thrifty boutique! Starting with great parking, then a warm greeting &…read morelovely smells. From there, a refreshingly cool selection of quality ladies clothes at prices thrifters want to see. Five stars!

This Hobby Lobby packs a punch with a lot of items in store. You can't tell from the outside but…read morethe inside is really big. Lots of themed Christmas items in the front and side of the store. If you're looking for some fall decorations they are 70% off right now. I can always find what I'm look for and then some.

For a Christian owned company you would think they would be interested in hiring people that are…read morekind and have some sense of customer service. Sunday, 05/225/2026, 3:15pm, hey John you shouldn't be working here and probably not with people at all. You're rude, disrespectful and have absolutely no sense of customer service. You treated me like I was a liar because you didn't give me the discount that my items were on (home decor) that had a sign right in front of the product and I had to then talk to another employee just to be treated like I'm a liar again. It shouldn't take me that long to prove I was right and you guys were in the wrong. Giving Christians a bad name. Back to Michael's for me.

Do not take stained glass classes here!…read more Thought this would be a fun thing to do, purchased a class for myself and my wife....wrong! The owner has no teaching ability whatsoever. Instead of an overview of the whole process, she just jumped straight into how to score and cut glass. Would be nice to know what the whole course would cover, what we would do, etc. The cutters we used were designed to be filled with oil (to lubricate the wheel and keep small chips of glass down) but she said but she doesn't do that. She said they can be dipped occasionally in oil, but never offered any advice as to how often, just said "it depends", with no further guidance, nor any oil actually offered. I guess as brand new to this we should know when oil is needed? We did learn how to cut, except it was tedious at times. For example one time she said "don't cut it that way...well you can..some people do...I don't...but you can if you want...it's really up to you"! Often when we asked "why" something was done, she couldn't really answer, and would become vague or argumentative. One time I commented on a piece of glass,mane she said it was "water glass". Not knowing what that means, I asked. She didn't really answer, but said she can just tell by looking at it. (Note going online online later I found that "water glass" is a term used when glass is stretched while being made, giving it the look of rippling water). Very frustrating when trying to learn. We chose a pattern, she then told us to first try to find pieces of glass that might fit from bins of shards from previous classes. Later, she offered some large pieces of glass to chose from, but told us she kept most of the good glass in the back, and to tell us what we wanted, and she would go back to see if she had it. Question...how are we supposed to know what colors and glass patterns we can use when we don't know what she has? Again, very frustrating. We finally said we would just take the patterns home and go online to find some colors and styles we thought might look good, and her comment was "that's cheating"...what? In our second class, we cut glass from cutouts from our patterns. Tough because trying to keep the thin printer paper she gave us from moving while trying to trace around the thin paper with a worn out markers was quite the challenge. Later online search showed lots of easier and better ways to do this. Grinding - this is where it finally got bad. After we had cut out pieces, she directed us to small table top grinders to grind the pieces to fit our patterns, and to take off sharp edges so the foil would stick...what's foil? On my grinder there was a huge amount of glass dust built up around the grinding wheel, which got worse as I ground, coating my hands with glass dust. After about 5 minutes, I overheard her tell my wife "you can spray a little water every now and then"...what...water? I asked her what she meant, and she said she forgot to tell me, and pointed out a spray bottle on the counter, and said to spray a little now and then. THIS IS NOT HOW THIS IS DONE!!! I found out later the grinders are designed to be filled with water, with a sponge that keeps the grinding wheel wet. This keeps the grinding surface cool, makes grinding much easier, keeps the grinding wheel from wearing out, and KEEPS DANGEROUS SILICA DUST FROM FORMING AND BEING BREATHED! There was no water in the grinders, and she gave us no masks or safety glasses. During our second class the AC kicked on, and we were blasted with a very bad, noxious smell. She apologized, said it has been doing this. Note: This is likely caused by never changing the filter, or the coils have severe mold buildup and have never been cleaned. Not good. After our second lesson, I went in and said we were done, didn't want to continue something that kept us frustrated, was taught incorrectly, and not safe. She argued, tried to get us to continue, and tried to justify the incorrect instruction. When she finally accepted we were done, she said she couldn't refund us for the 3 classes we had yet to take because she didn't have the money to refund us. Now it makes sense; her wanting us to try to dig through shards of previous cut glass first, and limiting what glass we actually had to choose from. Same with thin computer paper to try to trace around, worn out markers, no oil for the cutters, etc. The shop is very junky and cluttered, shards of glass everywhere. Note: if you try to contact her on the business number, you will never hear back. We called and left several messages that were never returned. When asked, she said she never checks messages or uses the business phone because of spam...what? She said that maybe we could contact her in her cell phone...but then never gave us the number! DO NOT TAKE STAINED GLASS CLASSES HERE!

I found this place looking for a painted rock to take back to Florida with me. I saw one in the…read morewindow and went in to see if the owner would trade with me for one I had painted. She was so nice and let me switch them out. The store is so amazing, it has blown glass and stained glass. We chatted with the owner and a local patron who takes local pictures. We had a great time. We had fun and purchased five stained glass ornaments and a hand blown bowl. If you are in the area stop by and see the amazing glass in the shop! They also offer classes and studio time to make stained glass pieces. I wish I lived closer!!!