Was charged two service calls ($300) and nothing was done. Had them come out and work on my heater twice. (The sensor was failing sometimes) The first time they told me that the filter needed to be changed. That didn't fix the problem, so we had them come back out. The second time they told me that the heater was just old and it just needed to be replaced, with no attempt of fixing. Even though it works great 99% of the time.... read more

My wife and I along with our now 9yr old son moved here on New Year Eve from western Kansas. Ultimately we had to replace our heater and the entire A/C unit. We chose Hanna Heating & Air... because we believe in shopping local. The service after the sale has been horrible. They and this unit have been a money-pit. Both systems have had at least six issues for a total of over $700 in tech visits alone. All of this after buying the entire system from Hanna only two years ago. They always seem to send the tech out on the least hot or cold day to benefit the system working. I have requested to speak with a manager/ownership. I'll keep you all posted. read more

Had an appt with a different company and they moved our appt even though we had a non working furnace in extreme cold. We called Hanna and the lady on the phone eased our mind an assured us they could get it taken care of as soon as possible. They had a technician out to us within an hour and a half he was very professional and informative and fixed our problem in a timely manner. I would highly recommend this company read more

We recently had Hanna install complete new HVAC in our rental. We had three bids. First of all the Account Rep was very very thorough and patient, even seeing the need for some new air vents needed for the furnace, and the hot water the others didn't. Hanna's crew showed up right when the said they would and went right to work; the most efficient two technicians I've ever witnessed. They had the complete unit, inside and out, installed; and up and running by mid afternoon. Everything was done as promised and we were very impressed with the quality of workmanship. Needless to say, we'll be using them again for our other rentals as well, and we highly recomment them to others. Cindy read more

Hanna Heating and Air came to service my furnace and told me there was a crack and that I needed a new one. After a second opinion I was told there was no crack and although the unit was getting old I did not need to replace it because of a defect. Hanna responded quite tersely and said the other company was lying. After another phone call from them they said they would come show me the issue. I never heard back while the other company came with cameras and a water test done free of charge. No crack. I had one more person come look and no crack. All licensed and professional companies. I can only assume Hanna's not knowledgeable or they were trying to lie in order to make several thousands of dollars off of me. Very disappointed. I believe if they were sure of a crack they would have got back with me as they told me. read more

Do not allow this company to install new units. Do not call the company for service. Do not schedule this company to maintain your existing units. I want to share an experience we had regarding Hanna which will prevent me from engaging in business with them ever again. The whole process was infuriating, I felt the need to share and hopefully dissuade you from using them for any type of call in the future. Hanna will not stand behind their products. They will not admit fault and they will not provide customer service to you. We had two new outdoor units, coils, a new furnace, and new whole-house humidifier installed in November 2017. For the first few years, everything worked as expected. The units are RUUD/Rheem brand, which I believe is a good brand of HVAC unit. The installers seemed to do the job quickly and without any problems. This summer (2020), we felt that our main floor unit wasn't cooling quite as it should - it would run all day and the temperature would never drop below about 77-78 degrees during the day. Only at night would the temperature drop and the unit would turn off. We called Hanna since they had installed the units and this was only the AC's third summer in service. They could not perform the service call for about a week, so we waited and tried to keep things as cool as possible. When the tech came to service our unit the following week, he asked (what I thought was an innocent question at the time, but later discovered this is part of the insidious way they won't admit fault - more on that in a moment) if Hanna had done the installation. I answered yes, since that was reality. The tech then stated that our coil had failed and was leaking and a new coil installation would cost $850 on top of the $150 service call, which he collected that day. He said they could not replace the coil for another week. We paid the service call fee and resigned ourselves that it would cost a total of $1000 total to have our 2.5 year old AC functioning again, due to a faulty part. He did not recharge the unit's refrigerant and advised us to turn the main floor unit off, as it could damage the AC since it was so low on refrigerant. I called Hanna's sales manager, Mike, to see if there was anything they would do to help us since these units were so new. He told me that the part was under warranty, so that was free, but their labor was not. The $850 is what we'll pay, no matter what. I then became more direct and asked him if there was any discount they could give us, since they installed the units and I assumed their service would be better. Since the part was under warranty, they set the price for service at anything they want. He told me there was nothing he could do, and then provided a bizarre example of 'maintenance costs' and the $65,000 SUV he had just purchased and had to perform service on shortly after purchase and "You have to spend money to keep things working". He told me that sometimes, you just have bad luck and wouldn't budge on the price at all (again, this was their labor fee only). I get that companies can't do work for free, but I must admit, at this point, I became mad. I told him that I don't own a $65,000 SUV and 'maintenance costs' are what I have paid them every year to service my AC and furnaces. Despite these services, they never found the leak or indicated there were any issues. Mike told us it was just 'our bad luck' and asked what I thought would be fair. I told him that since the part was under warranty, he sets the price for labor and I thought a fair price would be $400 to replace the coil since we'd already paid $150 for a service call. He said no deal, and I could do what I want, but there would be no discount, end of story. It would be $850 more or we could choose to sweat until October. At this point, we started making some calls. Luckily, we found an independent master technician who was appalled at the service and prices we received from Hanna. He discovered that when the units were installed (and I suspect that this is why the tech asked if Hanna had installed the units) that a simple thermal expansion valve had not been tightened at all during the installation which caused the coil to leak and fail. I suspect, that since Hanna had installed the units and failed to do the job correctly, they didn't want to admit that the installation was substandard. The master technician also questioned how the flue pipe was installed, as it also seemed to be assembled very poorly. He was able to get a new coil and install it the same day for about $400 (or what I had asked Hanna to do the work for). Now we have a cool house once again and I will never ask Hanna to do work for us and I will advise my friends, family, or anyone who asks to stay far, far away from Hanna - unless you want to help finance their managers' next $65,000 SUV, that is. I'm happy to share more information about this experience with you, the consumer, if you want to know more. I won't let read more

I had issues with my furnace this morning mostly because I kept forgetting to schedule the maintenance on it. They came out first thing and cleaned it up and restored my heat. They offer a very affordable maintenance plan to regularly check your furnace and a/c. I felt no pressure from these guys and the service manager was great and gave me the real scoop. I felt like they did right by me and would highly recommend them. read more

A great company if you want your issue improperly diagnosed, to be sold items you don't need, and then be told to feel grateful when they FINALLY fix the issue at 'no cost!' No cost?!? Try thousands of dollars later! Buyer beware! How these guys stay in business is a mystery. read more

Terribly disappointed with Hanna Heating and Air. We contacted Hanna's dispatch on September 2, 2019 and they said someone would contact us within the hour. That didn't happen... We contacted them again and dispatch said they would contact the technician on duty (Johnny). They contacted Johnny 5 times and no response. So, around midnight dispatch said they wouldn't be able to come out and look at our non-functioning air conditioner. (Keep in mind it was extremely hot.) Allergies prevented us from opening the windows to let the warm air from outside. The next day my husband contacted Hanna and voiced his concerns. He was told that Johnny was tired and went to sleep at 9:30 PM and he didn't respond to any calls. And, their protocol for calls is if the first technician isn't available then it's forwarded to another technician. Well, Johnny was the other technician the call transferred to. Hanna did send out a technician on Tuesday morning and he was able to service the unit. But that didn't help the sleepless night we had on Monday. Hanna decided to waived the service fee for coming out. Needless to say, we're going to switch HVAC companies. We've been a customer with Hanna for a LONG time and we've had a service contract with them for some time as well. If they treat long term customers like this then who knows what would happen to regular customers. So, beware! Normal occasional maintenance was fine but when we really needed them, they weren't there for us. read more

We've used Hanna Heating and Air Cond. for years. They have always been courteous, professional and very knowledgeable. Great company, highly recommend. read more

With the exception of Hanna Heating and Air Conditioning and one other, I have never posted bad reviews, ever. But Hanna Heating and Air is deserving of this review, as well as the one I posted about them last year on Google. Hanna installed two new units in our home in 2011. We have had trouble with one of them basically since installation. They have been out numerous times since installation and we have spent hundreds of dollars on repairs. Hanna never told us that if we didn't register our units that the warranty would not be valid. While I am sure this info is in all the reading material provided, it should be policy as well as good business practice to let people know that if they don't register, they have no warranty. In addition, Hanna has been dishonest about what they have told us and been extremely rude, not surprising. After limping along with a poorly functioning unit since its installation and spending hundreds of dollars on repairs, we are left with having to replace the unit, again, after only 5 years. While Hanna does have some good reviews (bad ones too), I strongly suggest thinking twice about using this company, not worth taking a chance! read more