This is the third and last time we use Hanrob. We had our 2 dogs into Hanrob for 2 weeks. Due to previous issues with Hanrob not providing enough food, and our dogs losing weight, plus diarrhoea, we supplied 6 x 2 kg loafs of Prime dog food (more than enough) and asked that each be given 400gms per day, plus dry food, the doberman (Piper) 2 cups per day and a manchester terrier (Rollo) 1 cup per day. Split up into 2 meals. We weighted the dogs on arrival at Hanrob and they were 35.5 kgs and 12.1 kgs respectively. We stated many times just because the manchester terrier is small he eats a lot, as much as the doberman. At the end of their stay they were dropped off to our vet practice (last night) and on arrival they weighed 32.2 kgs and 10.6 kgs, they had lost 9.3% and 12.4% respectively of their body weight, the manchester terrier (pictured) looks all bones and is not well. We own our own veterinary practice and will have to put the manchester terrier on a round of antibiotics. Both dogs are very sad. What did they do to our dogs? Why didn't they look at the dogs during their stay and see they were skin and bone? they had our weights on arrival and why did they not weight them during the stay? To say we are unhappy is an understatement! We had complained on previous stays and they knew we were concerned, they know my wife is a veterinarian and yet they still did this to our loved dogs. Our veterinary practice has been a collection point for Hanrob for a number of years but will be immediately advising that this will cease, as we cannot recommend to any of our clients to use Hanrob. They don't deserve one star. read more