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    Hansen's Dairy - Waterloo

    4.4 (16 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 months ago

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    Yummy!

    I came here a couple of months ago and forgot to review. I have been trying to find ice cream of similar quality in the Des Moines area, but nothing has come even close. The place: It is conveniently located, surroundings are clean, and the store is clean. Staff: The staff is very attentive and kind. They were quick to acknowledge when customers walked in. Ice cream: It was great! The taste and consistency were right on the money. I had chocolate brownie (or brownie dough). The flavor was what you can expect from a very good quality chocolate (characteristic cocoa essence, not very sweet). It was creamy and not "icy" at all. Details: They put the waffle cup on a plastic ice cream cup. This helps avoid any mess, or the waffle breaking and you dropping the ice cream. This is very thoughtful and I appreciate it very much as part of a great service.

    Just some of the current flavors.

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    4 years ago

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    5 years ago

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    8 years ago

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    Ask the Community - Hansen's Dairy - Waterloo

    Review Highlights - Hansen's Dairy - Waterloo

    Moo roo is part of hansens dairy out let.

    Mentioned in 2 reviews

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    Hy-Vee

    Hy-Vee

    2.9(15 reviews)
    5.0 mi
    $$

    It's always crazy-busy. Parking is a pain, aisles are full, lines at the registers ... and I don't…read moreget it at all because their prices are so high compared to the competition. Shopping here is too hectic and not worth it.

    it was a busy evening in store. we met friends for drinks in Wahlburger's restaurant late…read moreafternoon. Festive enough: a Coca Cola semi was parked out front all decorated & lit for Christmas season. inside Santa was available to pose for pictures and a string quintet from WCF symphony was playing in food court. Great ambiance and it's all downhill from here on. Friends were sitting at restaurant bar with an inch deep moat of water under their stools, it was coming from restroom and no one had come to do anything about it. I'm guessing restrooms are 40 feet down a long hall from dining room and goes by a door to kitchen somewhere back there because a chef kept delivering food from that hall and through pool of water. There was no bartender on duty. we had to summon anyone to get us drinks. A grumpy deli manager finally showed up and delivered our beverages. Then a kid arrived with a stack of towels to mop up water. I asked if he couldn't use a mop, but said he didn't think they had one, oh well. The deli manager went back to his food prep counter and offered no suggestions, help or encouragement to young man cleaning up mess. We never got a smile, greeting or asked about more drinks. Kids were banging their silverware on dining table in middle of room & as our party broke up, my husband & I decided to move out to selfserve deli tables, get a meal from food court & sat to enjoy music. There were a lot of dirty tables and being near front doors it was cold and drafty. Something should be done to enclose east side of deli dining room! Our food was okay, fried chicken dinners. I needed groceries from cheese island so proceeded to shop the store. I noticed produce area floor needed to be swept and mopped as I walked through. This is not where I do my regular grocery shop, only for gourmet items. I had a long list, my back was aching from time on bar stool so kept plugging through. First stop - cheese island at 7:15 PM & staff was cleaning slicer & covering the food in display cases. I have no idea what times specialty shops close, but this was ridiculous. They didn't want to but they relented, put slicer back into service and cut ham & cheese to my request. Next stop was meat counter & they didn't have any fresh chicken breast with skin & bones intact. Staff had to go looking for it in self-serve case. Meat staff wasn't certain where to find a couple more items on my list, so I asked to have help meet me. I waited about 5 minutes, no one came so I set out to try looking for big tortillas, dried fruit & jam. The meat staff came out to ask if anyone had ever arrived & so he found a couple young kids who knew exactly which aisles i should check, they were correct. By now I had been all over half of store, was really in pain, so I called it a night and headed to check out. I'll go to my little grocery another time for rest of the list. As it was, 2 paper grocery sacks cost me $54.00 each! The store seems to have plenty of staff around in various areas, but to me it appears that no one is working very hard, rather they are working hard to look like they are working. Somewhere it gets lost in translation that staff are loafing off. From what I observed this evening it seems none of young folks were ever trained to WORK, they seem not to know what they should be doing and the managers are sick of babysitting. The only saving Grace was that symphony group were finished performing at 8:00PM as I headed to my vehicle. I'll add one star to my review because that was really enjoyable.

    Photos
    Hy-Vee - Love their bulk food section!

    Love their bulk food section!

    Hy-Vee - Butter wrap

    Butter wrap

    Hy-Vee - Hyvee Chinese! General chicken, sesame chicken, fried rice, and 2 chicken egg rolls. All for $6.99! Such a good deal

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    Hyvee Chinese! General chicken, sesame chicken, fried rice, and 2 chicken egg rolls. All for $6.99! Such a good deal

    Hansen's Dairy - Waterloo - icecream - Updated June 2026

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