I renovated my main bathroom with mostly serenity bath products, which are very beautiful and high…read morequality pieces. After the vanity was delivered I realized the drawers were not what I requested as they should have came with a metal sliding insert which should have been a easy fix. I called many times and even went into the store to have this remedied but never received an answer. Even if they would've apologized and couldn't fix it i would accept it but it seemed as though they wanted me to just forget about it and push my questions off to other people. When I purchase from high end stores I usually expect the customer service to be high end as well.

When choosing fixtures for our bathroom renovations Rob was very patient with us. He made us feel…read morecomfortable as we climbed in and out of tubs testing the depth and length. He was not phased as we tested the heights of different toilets. In the end we are very happy with our choices. Beautiful items!

Robinson Lighting is my go to place for all of my lighting & plumbing needs. There specialized…read morestaff are excellent at helping me find what I need at a price point that I can afford.

Went here for our first time looking into buying a vanity light and vanity mirror. VERY overpriced,…read moreand incredibly awful service. Receptionist said hi then looked back to her paperwork. We were there for 15-20 minutes without one other person even speaking a word to us none the less asking if we could use any assistance. When we left three staff members were chatting and looking at something funny on the computer. Do yourself a favour and go down the street to the other lighting store. They were ready to help and have much more reasonable prices.

I am pleased to say that a fellow North Battlefordian runs this extremely exquisite and high end…read morebathroom store on 4th street. After running through the list of people we know in this now ghost town. I find out that Royal Flush is actually a family run business with over 30 years of experience. Royal Flush features imported bathroom fixtures and accessories that are way off the map. According to the owner, Calgarians travel a lot and they want what they have seen in other countries. Royal Flush is a huge impressive showroom of some of the most beautiful sinks and bathroom hardware I have ever seen. Just check out my photos. Owners are lovely, incredibly personable, and humorous. A relative of their family is actually the mayor of Battleford, Saskatchewan and with the influence of RB, he has the small town into conserving water and using environmentally friendly plumbing. This store is grand, 1970s architecture, with huge windows boasting well presented tubs and sinks. Drive by and enjoy the impressive window displays or better yet pop inside. The prices are up there but then again you are paying for the highest quality and craftsmanship for these prices. Be assured though that hands down with Royal Flush everyone's a winner.

My Wife & I just completed another renovation and used the Royal Flush again. The staff was really…read moreresponsive in finding exactly what we were looking for and hitting our budget. Our product came in ahead of time and they offered to store it at no charge. Also we found out that they are a second generation family run business which makes us even happier to give them our business. Thanks for everything, Mark S

If you are interested in the top cabinets available in Calgary you must see this showroom! I have a…read morebeautiful new kitchen with Cambria countertops. The designers are amazing and everyone is helpful from start to finish. Jennifer and Jamie are awesome. They also provide top of the line closet organization. This is a new high end Kitchen and Bath design studio owned by Legacy Kitchens and managed by Chris Eden who managed sales at Legacy for over 20 years. Don't miss out if you want the best!

Excellent experience at House of Knives. The staff were knowledgeable, patient, and took the time…read moreto answer all of my questions without any pressure to buy. They have a great selection of knives and gear, and the team was very helpful in explaining the differences between the various models and steels. Customer service was outstanding, and I left feeling confident in my purchase. Highly recommend for both first-time buyers and knife enthusiasts alike.

I went once to research some shaving gear for a gift for a friend. The staff there was very…read morefriendly and helpful. Though I was a bit overwhelmed to make a choice that day, she pointed me in the right direction to do more research. I ended up getting a knife sharpener anyhow that is good quality and that I still use to this day.

My house has a lighting issue. I dont mean that there is an issue with the fixtures. I mean, that…read moreeven when it is sunny and all the curtains are open, it is not a bright, sunny place. Especially in my developed basement. It has many windows, but there is just not enough light in the common areas, until all the lights are on. In an effort to brighten the place up a bit, I was referred to the Home Improvement Warehouse Ltd. What a cool, COOL place! The service that was recommended to me, was to bring some of my doors in (not a bathroom door of course!!) and to cut out the middles and put in frosted glass, so that the light from my windows can be enjoyed from my office and a few other key places. The short story, is I did not even know a service like this existed! Like a fool, I would have bought a new door! So I had some help uninstalling my doors and bringing them in, and now at a reasonable rate, Home Improvement Warehouse will leave a wood border, and fill in the rest with a frosted glass, so that the light may shine! This isnt all these folks do! I bought some primer at $40 a gallon elsewhere, and found the same primer there at $26.99 (doh!). They have all kinds of gadgets and gismos for home improvements and renovations. I saw supplies and layouts for all kinds of bathroom and kitchen renos as well. Definately if you are taking on a home improvement project in Calgary, pop in here and see what they have. The prices and selections at this warehouse of handiness look pretty good to me!

Stay away from this business! The ad says "friendly advice" - what a laugh! I paid up front for my…read morehardwood floors, had half of them installed, then waited 8 months for these guys to finish the job. When I went to complain to the owner I thought he might be somewhat conciliatory, maybe even apologetic and reassuring. I started off being quite reasonable, but was fairly surprised and taken aback when he was belligerent, aggressive and swore at my wife and I. He was actually fairly physically intimidating and told me that he "didn't have time for this %$^& ( I won't use his language) , and he was "done with me." Which is interesting since he had thousands of dollars of my money and I had bare sub-floors in my house. Nice. He hung up on me on several occasions after that, and gave me several opportunities to sample his impressive and extensive collection of profanity. They finally showed up to finish the job (like they were doing me a huge favour) but every time I look at my crappy hardwood floors I curse and wish I'd used another business. I have gaping gaps between the boards that you could stick a loonie in - even though Home Improvement Warehouse did the installation, and despite my top of the line humidifier. Cheap product + brutal unprofessional service = shoddy results. Take my advice and stick to reputable companies, with a proven track-record of service. If I can save one of you from going through what I did, I'll be happy. Don't shop here.

The name of the store explains itself. Especially the Zest. This place has everything practical…read moreand stylish for your kitchen and hosting needs. I saw a lot of unique items and was most excited about the mini scone pans, which I didn't know existed until today. What a time and hassle saver! There is a great display of decanters, pitchers and other stemware that I admired for awhile before moving on to enjoy browsing the colorful, decorative and interesting stock. I think it's smart that they have both modern and country style crockery. One of the women on staff checked their order catalog for me because I was curious about some items I couldn't find. She noted that they order items for customers if necessary. Both ladies on hand seemed very friendly and knowledgeable about the products. I'll be going back to purchase a few things for myself and think it's plentiful with cool gift ideas. April Challenge: The Underdog 5/30

Don't bother shopping here -- there are many other kitchen stores with much better service and…read moresimilar items. Here's my story: My mom had purchased a casserole dish as a gift for me from this store. I wanted to return it because it was too large and the store didn't have any smaller ones in stock. The clerks refused to make the return, despite that I had the store receipt in hand, because I was outside of the 7 day purchase date and my credit card wasn't the one that purchased the dish. I explained that my mom was very busy and I wasn't sure when she'd be able to come in, and I have a small baby at home and this was the first time I could come in. They said they were sorry but they couldn't do anything. I asked for cash back instead, and they refused saying they couldn't make an exception for one customer. My problem was that they were claiming they couldn't do anything, but they actually could and were just refusing to do so. I buy most of my speciality kitchen-ware from Savour, which is a cute shop in Inglewood. Its customer service is much better and I love its products. I will never shop at Zest again.

Bathfitter started a project in my house in the middle of April... The install was supposed to take…read moreone day, then 2 days, and two days turned into an incomplete job because the glass doors were shattered, and nobody happened to look at this before they decided to leave me shower-less and without a shower for almost a month! Perhaps that's a good thing because the instal was faulty and caused a leak that ran into the ceiling from the original tear down . After having third-party trades, people at my house to repair walls and ceilings, the work was done terribly, and once again it had to be redone. This time they decided to send their lead install technician who is the ONLY good thing about the company, Jared, he is fabulous... his quality of work is excellent. His attention to detail excellent! He has been working on getting things done over the last 3 to 4 visits and had our last visit scheduled. I ended up being late to arrive by an hour, and when I called the store to excuse my tardiness and say I'm home now he's welcome to come back because he was booked in my unit for the entire day, the reply from the receptionist was "I need to call your sales person to see if we are ever willing to come back and finish the job." Pardon me! Your two day installation and $13,000 shower has now taken over eight months to finish after you've destroyed my home and I've made multiple concessions to have trade staff into my house destroyed it even more to have your employee that you should've said the first time come and fix it. The final day he was booked to complete the job I was late yes but he also had another seven hours in the day to get the job done and you chose not to send him back. April 16 was the original install date and we are at December 27 and it's still not done. You have a lifetime warranty on your product so guess what you're getting it done might I add they have not once offered me any type of financial compensation they are still expecting full payments for the completion of the shower . They've already received $9000 and I'm telling you I am so happy I held back money because if I hadn't, they wouldn't have come to complete the job. I guarantee it. The shower is lovely, but this is a basic shower. This is not some massive fancy steam shower that required new plumbing or structures to be built or changed. There's no crazy hardware or elite finishings, and not a sauna for multiple people. This is a basic shower, slightly shorter than the length of the bathtub that they have failed to complete, failed to install correctly and failed to be accountable for. To receive what I have, which is a shower that took a month to be able to use, and months and months later to be able to enjoy my bathroom, I still don't even have the towel bar put back up the wall had to be redone all of these things because of the install as the complete lack of customer service, I am appalled, disgusted and taken aback by this company! Now they are threatening to not finish the job... I have so far spent $9000 on a shower that was unuseable for a month, has left holes in the walls, leaks in my ceiling and my living space unusable for eight month. And the funny part is now I have to badger them and chase them to finish the job that they couldn't do in the first place... This is not what I signed up for... Would I use them again? would I recommend them to anybody? think the answer is pretty obvious! Epic fail

this franchise office is a shame. they don't care about their employees, treat hard working men who…read moreare relied on to provide for their families as if they are disposable and continue to maintain lower than average standards by hiring new workers and not sending them to Nashville for the actual Bathfitter training and still letting them out to install jobs that in turn end up being poorly done