Placed an order online and it was cancelled with no phone call or e-mail to let me know, I only…read morefigured it out after tracking it. They still managed to send many marketing e-mails.. but no communication on my order. When I followed up with customer service, they were unhelpful or caring at all. Pull out of Canada nerds. 1st and last time I would shop with this retailer.

I've been in mourning ever since our store in Edmonton closed, so try to visit this one when I'm in…read moreCalgary (admittedly, not that much, the last 3 years!). I was hoping to get one of their festive liquid soap/lotion combos with rack, but was really surprised to see that in early September they had nothing Pumpkin Spice. Nooooo! I asked the very helpful sales lady, and she checked in back for me. I got the last set! w00t! I also picked up a couple gifts for bestie that I thought she would like, and the saleslady let me know that if I order online and pick up at their store, they get credit for the sale. Good to know! I need their storefront to stay around so I can browse as much as possible while I can.

Britannia Kitchen and Home is a great place to shop. The product selection and service are…read moreexcellent. So many things in a relatively small space. Although shipping is provided free with a low threshold, I enjoy picking up my online orders so I can look around the store as well. Staff are always friendly and helpful. It's my first online destination for kitchen and dining items, particularly since it is a local family business and I can pick up my order in-store.

Really wanted to visit inside this location at the Britannia Plaza, and it was already 530 which…read morewas closing time but the door was still open. So I pushed open the door and the girl ran with the key opened the door, literally looked me up and down and said sorry we are closed, and basically closed the door in my face. I was just at a store previous to hers which was also closed but the woman at the door was incredibly gracious and apologetic. The woman working at this store was so blatantly rude and figured since I was wearing jeans and sneakers I wasn't worthy of entering the store for even minutes or a more gracious greeting. You lose girl better change your attitude B.O.H.A.G.

Ordered our cabinets in April and no communication at all ! Not even a email and we tried ! But no…read moreresponse......... Not sure What's going on here ? but the guy we where dealing with , was nice

Never work at this company. They dock workers their pay if they are late, That is illegal under the…read moreEmployment Rights Act, They will force you to work when injured, and after they have used and abused you they will fire you without reason. They also tell you not to talk about anything about your time working there, Which is simply not right. this company needs to be investigated. Now they only hire Vietnamese or immigrants because they don't know their rights enough to not be fisted and played like a muppet. Management doesnt have any idea what they are doing, the plant manager Lan is really bad at his job, He has no idea what country he is in or what his job is, The higher ups just tell him what to do he is litterally a puppet. If for some reason you decide to use this company then the good ones that work there are Paul (floor manager), Martin(team lead for manufacturing), Dustin (service tech), and carrie (Head of HR). litterally everybody else has their heads so far up their butt they end up talking with it and spraying crap all over your face. Screw this company.

I renovated my main bathroom with mostly serenity bath products, which are very beautiful and high…read morequality pieces. After the vanity was delivered I realized the drawers were not what I requested as they should have came with a metal sliding insert which should have been a easy fix. I called many times and even went into the store to have this remedied but never received an answer. Even if they would've apologized and couldn't fix it i would accept it but it seemed as though they wanted me to just forget about it and push my questions off to other people. When I purchase from high end stores I usually expect the customer service to be high end as well.

When choosing fixtures for our bathroom renovations Rob was very patient with us. He made us feel…read morecomfortable as we climbed in and out of tubs testing the depth and length. He was not phased as we tested the heights of different toilets. In the end we are very happy with our choices. Beautiful items!