The masseuse here is very professional. I like a strong massage! She helped me open the knots on my…read morebody. The room is luxurious and clean. I recommend it.

The last time my fiancé and I tried to schedule a massage with Essence, he called and was denied a…read morecouple's massage - at least, that's what we think because neither of us could understand the lady. This time around, I was really tempted to stop my lady 5 min into the massage because she just (excuse my language) sucked. I've had several massages in various places around Austin & Dallas, and she clearly had no idea what she was doing. It wasn't even a matter of pressure or how hard she was jabbing me in all the wrong places - she had no idea what she was doing. I wasn't going to stop her just to tell her she sucked at her job. The massage didn't get any better and the hour couldn't have come sooner. I had told my fiancé I was tempted to not provide tip for my lady, but of course, we agreed to tip since we have a background in the service industry. She knocked on the door in a rush to get my fiancé and I to exit upon completion, rushed to put a bottle in his hand, didn't seem to want to give me the other bottle, and then immediately asked "my tip?" Super rude. I've never had anyone ask for a tip immediately after a crapshoot service without even the niceties of small talk & asking how it went. My fiancé wrote down a 20% tip for the service - which is more than fair for what we got - all the while she's trying to see - very blatantly - what he's writing down. She immediately grabs it from him before he could put his pens down and mutters out loud "so sad...". Wow. Just wow. Will never come here again.

Best massage I've had in years! Very professional and courteous…read more Will be back again!!!

As a customer of several years I can gladly say that my orignal 5 star review could just be…read morereprinted. It is just as correct as when it was submitted. The friendly greeting and comforting surroundings have never wavered. The expansion was a good addition to the facilities and the services have remained first class through staff changes. Thank you, Crystal Massage, for being there for us.

Setup a time with Roe, she was ready early. Good conversation before, during, and after massage…read more She asked where my issues were and then concentrated on those areas as well as giving a great overall massage. Made me feel comfortable throughout our time together. I've been to see her several times and will keep going back.

I had a couple of messages from Roe. She is very thorough and strong hands and techniques. Very…read morecalm session.

Went here for a deep tissue massage, and it was VERY deep tissue, extremely rough, nothing relaxing…read moreabout it. They make you pay up front and they WILL OFFER YOU A HAPPY ENDING, or at least my lady did. Made me very uncomfortable and then afterwards when they bring in the payment device again to tip, I tried tipping $15 as a whatever, she made me tip $20 instead. I said f*ck it and I left because I wanted to get out of there so badly. Very much backroom vibes as well. Surprised I didn't get trafficked. DO NOT GO HERE!!

Awesome massage. Been here 3 times so far. Very reasonable prices and clean rooms. Super…read morefriendly staff.

Absolutely the most UNPROFESSIONAL spa we've ever visited! Pay up front (no big deal), $5 extra…read morefor using a card (really?)...my masseuse left my room twice during my massage (once to answer phone, once to answer door)...my sons masseuse left him FIVE times (to answer phone and door)...massage (we paid for 60 minutes) was cut short by 7 minutes...THEN, on our way out the door, they had the nerve to say "excuse me...where is our tip?"! DO NOT GO HERE!!!!

Great massage and great staff. Very accommodating for ones schedule. The massage was excellentread more

My fiancé and I had am amazing experience today! They were so kind and courteous from start to…read morefinish. My masseuse asked me what my focus areas were. She first took her time with a traditional Thai Massage (feet on back) then proceeded to work my focus areas. I some point I zoned out into zen state while she needed every knot out in my back! This was by far one of the best experiences I've had at a masseuse in a very long time! We will definitely be coming back very soon!

So, first I must say I appreciate that they try and accommodate walk-ins. I needed a massage and…read moremy regular provider was a bit far away, I did not want to drive - so stopped in here. My regular massage is $60 an hour- as are most asian massage places - so figured it would be the same or close to it. Well, I should have checked- as once done - and they had my credit card ( no price list was visable ) - I was told that it was $80 with a credit card surcharge of a buck or 2. I am like " OK...I did not know this" but agreed...fine, right?. Then she turns to me about my tip. Let me say - I am very generous and always leave a 40 or 50 dollar tip for an hour as the massages are relatively cheap for what you get - and they work hard; if it is good it is worth it its how I feel. I was informed that my $40 was not adequate...Umm ..this is a TIP people !!....so at this point I knew I was getting "rolled" - haha - Honesty, I just wanted to leave and not be rifled anymore. So I gave in for another $20 and left. This is sad because they were friendly enough on entry - and the massage was very good. The massause was talented and I would definitely recommend the service. However, I am just not happy about the business practices. I will continue to see my regular lady- even though this place is closer to home. I would have been a long time customer as I am pretty loyal, but not to be.

Best massage in Texas. I went in for a frozen shoulder and lower back pain. Jenny did a wonderful…read morejob and lowered my pain level to almost zero. I came back, but Jenny was busy. Emma did a great job. I feel so much better and a lot more relaxed. Much better than going to the doctor.

Massage was amazing. She used hot oil, hot rocks, stretched me after it was done and it was…read moreperfect, except she had to answer the phone once during the massage, but made up for it by giving me extra minutes. There was no pressure to tip, but happily gave her more then 20%. For $60 I def got more then I would have received at the W or any other high end massage place, Minus the luxury decor and the $200 and mandatory tip.

Susanna was my "regular" masseuse when I was stationed up in Killeen and would visit Austin. She…read morealways made me feel comfortable and at ease and took the time to chat about me and my needs. It had actually been almost 5 years since I had last seen her and after a recent apartment move, I needed her services for my aching body! It was like visiting an old friend and I remembered just how awesome of a person she is and that I should not have let so much time go by without visiting her. A mistake I will try to not repeat even though I have to leave Austin temporarily. She is able to provide the most gentle touch, as well as deep therapeutic pressure for those stubborn knots that don't work with anything else. I have always felt that her skills make me feel relaxed even though I need her stronger touch throughout the session at some points. Her massage room is super cozy and will help you feel completely at ease. Oh, and one final note for those that are more self conscious or don't like to bare all of their goodies! Susanna let's you undress to your level of comfort and always provides a blanket to keep you covered regardless of how bare you go! Don't worry about leaving all oily either. She uses only the best and always wipes any excess allowing anyone to leave like a smooth zombie needing a ride home or at least a few minutes in the parking lot to gather the senses! Try her out. You can thank me later!

Diving full swing into the whole massage therapy thing in 2012, so far I have met lot of very good…read moremassage therapists that do great work of which I would definitely recommend and go back. However, I can honestly say that Susanna at Escape Massage & Spa is the most thorough and hard-working massage therapist that I have experienced to date, hands down. I've been here twice now, the sessions are so extensive that I find my usual 15-20% tip range just isn't worthy, she deserves more, and I happily oblige. Here's why: - Her sessions are like a continuous methodical flow of kneading and massaging out the kinks with minimal stops and pauses. She has a great work ethic, I told her she's like the Energizer Bunny version of the wooden smiley-face massage roller - - keeps going and going.... - The Right Tools: She utilizes her hands, palms, fingertips, knuckles, and forearms to ensure you're getting the full blown arsenal. Her massage oil has no scent, doesn't stain your clothes, there's none of that excess greasy effect you feel at the end. She uses just enough to glide but not too slippery. - She always spends ample time on the trouble spots, in my case the lower left back and up along the spine, and yet she still makes the time to massage out the rest of your body. She doesn't cut you short. - Awesome foot massage. What an awesome job on the feet! I find most therapists skim it or do a half-ass job, but not Susanna - who's very thorough and consistent. She said she practices a lot on her mother , who formally requests it. - Overdelivers. In my two sessions (maybe it's luck or scheduling) she's gone well over our scheduled time and didn't make me feel rushed. I totally lost track of time and she genuinely wanted to make sure I felt like I got real therapy and was happy. - One of her customers nicknamed her the "spine-crusher", as her deep pressure is very effective yet she balances it out w/ the delicate to medium pressure which I generally prefer. - Great personality. Very positive, talkative, and makes you feel comfortable. She works on trying to establish a rapport and r-ship with her clients. - Toxin Avenger. I feel the full effect of the toxins being released after her massages. I'm usually in a trance-like state, I need a gallon of water to recuperate. If I had my date w/ me that would be the optimal time to take advantage and ask for my credit card to go shopping. Too eeeeasy. One caveat to know is the location and set-up, which is a room in the Day's Inn that's been converted into a massage studio. My first appointment I was thinking they had an actual spa and the works, but when I got there I was confused because I got directed to an actual room. Turns out she works at the Day's Inn full time in administration, got her LMT certification and worked w/ the hotel to convert a room into her 2nd job. It's well done, there's a quality massage table w/ warmer, bathroom w/ shower, a futon, music, humidifier. No dance floor or strobe-lights (sorry). It may not be the posh high-end-day-spa-look that some may appeal to, but I could care less. I'm there for a quality massage, not for interior design and decor, and it meets all of my requirements: clean, quiet, private, and comfortable. Her appointments are limited as she explained she paces herself to avoid potential for burn out, so she balances it w/ her other job. I can't say enough about Susanna's quality massage skills and customer service, she always goes above and beyond and that's more than worthy of a 5-star experience.