The masseuse here is very professional. I like a strong massage! She helped me open the knots on my…read morebody. The room is luxurious and clean. I recommend it.

The last time my fiancé and I tried to schedule a massage with Essence, he called and was denied a…read morecouple's massage - at least, that's what we think because neither of us could understand the lady. This time around, I was really tempted to stop my lady 5 min into the massage because she just (excuse my language) sucked. I've had several massages in various places around Austin & Dallas, and she clearly had no idea what she was doing. It wasn't even a matter of pressure or how hard she was jabbing me in all the wrong places - she had no idea what she was doing. I wasn't going to stop her just to tell her she sucked at her job. The massage didn't get any better and the hour couldn't have come sooner. I had told my fiancé I was tempted to not provide tip for my lady, but of course, we agreed to tip since we have a background in the service industry. She knocked on the door in a rush to get my fiancé and I to exit upon completion, rushed to put a bottle in his hand, didn't seem to want to give me the other bottle, and then immediately asked "my tip?" Super rude. I've never had anyone ask for a tip immediately after a crapshoot service without even the niceties of small talk & asking how it went. My fiancé wrote down a 20% tip for the service - which is more than fair for what we got - all the while she's trying to see - very blatantly - what he's writing down. She immediately grabs it from him before he could put his pens down and mutters out loud "so sad...". Wow. Just wow. Will never come here again.

Best massage I've had in years! Very professional and courteous…read more Will be back again!!!

As a customer of several years I can gladly say that my orignal 5 star review could just be…read morereprinted. It is just as correct as when it was submitted. The friendly greeting and comforting surroundings have never wavered. The expansion was a good addition to the facilities and the services have remained first class through staff changes. Thank you, Crystal Massage, for being there for us.

Setup a time with Roe, she was ready early. Good conversation before, during, and after massage…read more She asked where my issues were and then concentrated on those areas as well as giving a great overall massage. Made me feel comfortable throughout our time together. I've been to see her several times and will keep going back.

I had a couple of messages from Roe. She is very thorough and strong hands and techniques. Very…read morecalm session.

Went here for a deep tissue massage, and it was VERY deep tissue, extremely rough, nothing relaxing…read moreabout it. They make you pay up front and they WILL OFFER YOU A HAPPY ENDING, or at least my lady did. Made me very uncomfortable and then afterwards when they bring in the payment device again to tip, I tried tipping $15 as a whatever, she made me tip $20 instead. I said f*ck it and I left because I wanted to get out of there so badly. Very much backroom vibes as well. Surprised I didn't get trafficked. DO NOT GO HERE!!

Awesome massage. Been here 3 times so far. Very reasonable prices and clean rooms. Super…read morefriendly staff.

Absolutely the most UNPROFESSIONAL spa we've ever visited! Pay up front (no big deal), $5 extra…read morefor using a card (really?)...my masseuse left my room twice during my massage (once to answer phone, once to answer door)...my sons masseuse left him FIVE times (to answer phone and door)...massage (we paid for 60 minutes) was cut short by 7 minutes...THEN, on our way out the door, they had the nerve to say "excuse me...where is our tip?"! DO NOT GO HERE!!!!

Great massage and great staff. Very accommodating for ones schedule. The massage was excellentread more

So, first I must say I appreciate that they try and accommodate walk-ins. I needed a massage and…read moremy regular provider was a bit far away, I did not want to drive - so stopped in here. My regular massage is $60 an hour- as are most asian massage places - so figured it would be the same or close to it. Well, I should have checked- as once done - and they had my credit card ( no price list was visable ) - I was told that it was $80 with a credit card surcharge of a buck or 2. I am like " OK...I did not know this" but agreed...fine, right?. Then she turns to me about my tip. Let me say - I am very generous and always leave a 40 or 50 dollar tip for an hour as the massages are relatively cheap for what you get - and they work hard; if it is good it is worth it its how I feel. I was informed that my $40 was not adequate...Umm ..this is a TIP people !!....so at this point I knew I was getting "rolled" - haha - Honesty, I just wanted to leave and not be rifled anymore. So I gave in for another $20 and left. This is sad because they were friendly enough on entry - and the massage was very good. The massause was talented and I would definitely recommend the service. However, I am just not happy about the business practices. I will continue to see my regular lady- even though this place is closer to home. I would have been a long time customer as I am pretty loyal, but not to be.

Never again. First off, the massage itself was pretty good…read more The masseuse had strong hands and appeared to be pretty well trained. What I didn't enjoy, was the constant interruptions. Two phone calls, which she happily took, and five visits to the front door as other people arrived. Obviously very understaffed. Also, this place should've spent a little bit of money on soundproofing. I could hear all sorts of jibber, jabber conversations, which was very offputting. My massage started at 11:15 and even though I paid for an hour, with five interruptions plus the two phone calls. I was out the door by 12:35. That's not an hour. Save your money, find a better place. I know I'm going to.

Best massage in Texas. I went in for a frozen shoulder and lower back pain. Jenny did a wonderful…read morejob and lowered my pain level to almost zero. I came back, but Jenny was busy. Emma did a great job. I feel so much better and a lot more relaxed. Much better than going to the doctor.

Massage was amazing. She used hot oil, hot rocks, stretched me after it was done and it was…read moreperfect, except she had to answer the phone once during the massage, but made up for it by giving me extra minutes. There was no pressure to tip, but happily gave her more then 20%. For $60 I def got more then I would have received at the W or any other high end massage place, Minus the luxury decor and the $200 and mandatory tip.

Susanna was my "regular" masseuse when I was stationed up in Killeen and would visit Austin. She…read morealways made me feel comfortable and at ease and took the time to chat about me and my needs. It had actually been almost 5 years since I had last seen her and after a recent apartment move, I needed her services for my aching body! It was like visiting an old friend and I remembered just how awesome of a person she is and that I should not have let so much time go by without visiting her. A mistake I will try to not repeat even though I have to leave Austin temporarily. She is able to provide the most gentle touch, as well as deep therapeutic pressure for those stubborn knots that don't work with anything else. I have always felt that her skills make me feel relaxed even though I need her stronger touch throughout the session at some points. Her massage room is super cozy and will help you feel completely at ease. Oh, and one final note for those that are more self conscious or don't like to bare all of their goodies! Susanna let's you undress to your level of comfort and always provides a blanket to keep you covered regardless of how bare you go! Don't worry about leaving all oily either. She uses only the best and always wipes any excess allowing anyone to leave like a smooth zombie needing a ride home or at least a few minutes in the parking lot to gather the senses! Try her out. You can thank me later!

Susanna is the absolute best. I have been seeing her for 3 years now and look forward to my appts…read morelike a kid looks forward to Christmas. Her rates are so reasonable. Booking is easy. Her office is in a nice business park and she keeps everything impeccablly clean and welcoming. She is generous with her time. She let's you set the pace with talking, if ya wanna, but always lets me fall into glorious moments of meditative, peaceful silence. Basically she's very friendly but a consummate professional that can read her customers cues very well. Though she is trained and highly experienced, Susanna seems to often take continuing education courses to increase her knowledge or add another specialty - I really appreciate that! Look into her monthly membership to get the best deal. Try out the hot stone treatment, just did my first one recently and it was neat and really kept me focused on being grounded in my body and that moment because the hot stones kept being introduced to new areas as she progressed with the massage. I just can't say enough about Susanna, she's a salt of the earth type person and highly skilled at her craft!