Five visits to Fixaphone on Carlisle Street and Glenhuntly Road, and each time old time customer…read moreservice, professionalism and integrity. My Galaxy Fold 4 is broken- I so happened to be at Malvern Central yesterday and noticed a Phone repairer and asked him what it would cost to repair. He told me $1300.He was polite and helpful and even charged my replacement phone. Today I went to Fixaphone and saw Chris.. He looked at the phone and told me immediately to make a warranty claim and even told me from my 'recent' on my temporary phone I was using that I was in the 24-month Warranty period. Why would I go anywhere else other than Fixaphone? I offered to pay for the considerable time he spent with me- he declined. I will always go to FIXAPHONE.

I went in with a very simple problem - I'd inserted the sim card into the wrong section…read more The guy who served me (in Carlisle St) was able to extract the sim card within a minute. He didn't know the tablet well so wasn't aware it was for a media card but thst wasn't his fault as I didn't give him the opportunity to research it properly and was adament it was where the sim card was located. He was very patient and helpful and refused to charge me because it was such a simple job. In all honesty if he had charged me I would have been disappointed due to the issue being resolved so quickly. So great morals and work ethic too. I later found out from Samsung that the tablet model I have doesn't have sim card capabilities. Very happy. Hope they do well.

If you have an unlocked phone and want to get data access the moment you arrived in Melbourne, Yes…read moreOptus is the place to go! Conveniently located at the arrival hall of Melbourne Airport and this location is a god sent! You can get online with their sim card starting from $10 and up. Tethering is available for the $30+ card if you want to share that with a friend. The staff here is all really friendly and helpful. They will even happily set up your sim card for you and make sure it works with your phone before leaving the store! This location could get really busy and understaffed. If you are as unlucky as me lining up behind a bunch of rude tourists that kept jumping in the queue, it could be a frustrating experience.

Look, if you are after mobile phone wizards and an impressive selection of stock, you won't find it…read morehere. The Melbourne Cellular Centre at the Alexandra Parade end of Brunswick street is very basic, but also very helpful. While I haven't bought a phone from here - although they do offer some very cheap Optus packages (they only deal with Optus) - they have helped me a number of times with my pre-paid internet. While they did try and push a broadband package for my entire house, I did end up going with the much more simple alternative of a pre-paid internet USB stick. Now every time I am having a problem or if I need to stock up on more credit, I head to MCC - the staff are always very sweet.

No, you would not go to a tiny Telstra shop on Glenferrie Road for browsing purposes. It's pretty…read moremuch only good for getting an errand done - and we all know how much of a pain in the ass errands can be. That's precisely why I always value great customer service to make doing errands, well, a lot less like doing errands. I headed to this shop because I had lost my old phone (tragedy) and needed to get a replacement SIM card with the same phone number. The man took the time to explain the entire process to be, while at the same time being very efficient. It's not really nice heading to a store and having them input all of this information into the computer without any explanation, then slap you a bill at the end. The man even input that the phone was faulty instead of lost in his system so I wouldnt receive the extra SIM card charge. Can you say, good guy?

How on earth does one shopping centre support so many damn mobile phone shops? I just can't get…read moreover how crowded the mobile phone market is here. I'm not complaining, though. Competition tends to result in better prices for the consumer. This place isn't a bad little store. I must admit, the limit of my experience with this place really as a customer is the purchase of a screen protector for my phone, but apart from that I've done a little bit of browsing. Decent selection, a few decent deals, apart from that, it's like every other place selling mobiles. The service was alright, but it wasn't overly busy at the time. Have a look and see what you think.

while i can get over the fact that telstra stores are a blatant ripoff of the apple stores.. the…read morestaff are nicer than the apple staff... the store can be busy during weekdays but i usually don't need to do much in there besides replace a sim, etc.. overall a good experience

Ok so i am clearly Bias.. but this is the best Vodafone location in Chadstone. The main store…read moreoffers no where near the level of customer service this store does. If you want a result and the best possible deal.. then this is the place to go.. and you wont be made to wait ages either. Enough Said!

I got the phone before the one I have now from All phones at the glen. I went here specifically as…read morethey had the phone I wanted in stock, and I liked the fact that I could compare all the different providers. The service was good, though they do tend to get pretty busy, so be prepared to wait to be served. Once it is your turn though they are fast, and you are out of there quick with your new phone. I also had to return my phone a week later, and they swapped it over as it was faulty.

When I am looking for a new phone, this is one of the places I check out. Usually the scenario…read moregoes something like this: I have a walk around the kiosk, checking out the phones. I'll grab the fairly comprehensive free catalogue. I'll go, sit down, have a coffee and read it. If there is anything I'm interested in, I return to the shop and depending on how busy it is, I'll buy it. When you've got the service people's attention, everything is pretty good. They're nice and chatty, reasonably efficient and do a pretty good job. I've got no complaints in this. On the other hand, if you're waiting, you might be waiting for a good while. This place isn't unique in that regard, in fact most mobile places are like it, but it still sucks to be standing there for an eternity.