To the owner of ServPro in Montrose. That is not at all what happened. Your project manager,…read moreAnthony, got a tummy ache (literally) and listened to NOTHING I said to him. Your incredibly unprofessional secretary, Cheryl, was nasty and told me that my timeline didn't align with theirs. None of this was true. Your employees got called out for their unprofessionalism and it hurt their feelings. I stand by my rating.

Our daughter in Paonia had a water loss to her home. My husband and I live in Florida, so we…read morecould not be there to help. I teach an IICRC certification course in Water Damage Restoration through Horizon Consultants, Inc. and have since 1996. I have owned and operated 3 restoration businesses for over 40 years. So with my background I watched how this job was progressing with a critical eye. At every turn, the Project Manager, Joe, and his crew offered and delivered over-the-top service. He was in constant contact with me to let me know how the job was progressing, was open to suggestions instead of being haughty and prideful, and was courteous and professional throughout the entire process. I hope you are never in need of restoration services, but if you ever are, do NOT hesitate to call ServPro of Montrose and Telluride. You will be glad you did.