We've been customers of The Dawg House for years, and they have always handled our little skittish…read moredog with lots of love. We've had different styles and grooming services for him over the years, and he always looks sharp with his fresh post-trim bandana! We've boarded with them for several years and we've been happy with the number of a la cart care options available. I've never had a problem with scheduling and the staff is friendly and enjoy what they do. I'd recommend them!

I imagine the Dawghouse might be a great place to get your dog groomed. It is *not* a good place to…read moreboard your cats, however, as I did several weeks ago. The side room for cats is very small, with too many cat kennels in too small an area. The folks who work here seem friendly; Luke, in particular, was very kind to me and my cats. But the reception desk is in the dog grooming area, and chaos reigned during both my drop-off and pick-up visits, with too many people trying to do too much in too small an area. Super frustrating and inefficient. My cats were boarded at the Dawghouse for 5-6 nights. When I picked them up, the cat room was filthy, smelly, crowded with cats in individual kennels. I was told all cats had a chance to rotate in and out of their kennels for exercise time in the cat room at large. I have no way of knowing if/how this worked, but it seems a hard thing to manage with so many cats of different ages, temperaments, and health situations. At pick-up time, my two little boy cats were obviously stressed, they had lost weight, and their eyes & noses were goopy with upper respiratory infections, which required a trip to the vet. I will need to do a lot of traveling in the next several months, and I will be looking for a new boarding place for my cats.

Absolutely amazing care!! My Sweet Girl was bitten by a snake, while on a hike. I called the…read moreclinic and they fit me right in. I was terrified! The staff and Doctor were fantastic, loving to both my my girl and me! To the hateful lady who was out in the lobby we all heard you! May God have mercy on your soul for what you said! I have been here many of times and I have seen clients act out over having to wait because an emergency happened. If your dog or cat was in trouble, would you want them to just make you sit in the lobby? While they took the next appointment that was fine. Is that how you talk to your doctor's office when something like that happens there? These are real people with kind hearts! They are doing things that you and I could never do on a daily basis. They can be in one room, getting to see precious new kittens or puppies and their next room is a sweet old client they've seen for 16 years and they are blessed to be the ones who are helping him cross the Rainbow Bridge but it's still not easy for them. People need to stop acting so entitled. Come in say hello, ask them how they are fir a change. Be gracious that their staff does their absolute best for you no matter who you are. They cannot help the cost of things, its out of their control. Do you go to the grocery store and yell at the clerk because of the cost of a box of cereal or milk or eggs? Stop being so disrespectful to people on another side of the counter, you don't want that at your workplace!

Have taken my pets here for many years. They have always been great to work a pet in with a sudden…read moreillness. They understand that not all vet visits can be planned in advance. So I would never complain if I have to sit and wait until they can work us in. Just grateful that the staff has enough compassion to help me and my pets when we need it, regardless of how busy they are.

I think the care my cat and dog received here seemed okay enough…read more That said, there were too many times where the staff was snarky or rude or unprofessional. It's not that they make mistakes, it's that they blame and argue. They deflect their responsibility. They don't seem to understand they can be calm, polite, apologize, and move forward. I've been going to this vet for over five years, and periodically one of the staff would just be really unprofessional in their snark. For example, one staff member argued with me for about ten minutes about the age of my cat. Why? Why argue? It was SO ODD. I did not understand why this was the hill she wanted to die on. The receptionist kept insisting my cat was younger than she was. Over and over and over. THEN, I guess the receptionist finally decided to believe me, and she pivoted to insisting that *I'd* put down the wrong birthday, and that's why she had the wrong age. (ARGUE... then BLAME.) I went along with this theory in hopes we could just move forward in the conversation. But I guess the receptionist had a bone to pick and put me on hold to check the initial visit record. She was right fighting. It was needlessly exhausting. Turns out *they* entered the wrong info into their system. It was their mistake all along. So they wasted time, caused undue stress, and blamed the client rather than, say, calmly update the record and MOVE ON. Like a polite, rational person would. That's one of many, many examples. I'd never asked to speak to the manager before, I'd never called them out on their BS. But after YET ANOTHER MISTAKE, I finally asked to speak to the manager. I just wanted them to apologize and to get things rectified. But the manager didn't want to take responsibility. Their staff had dropped the ball, and the manager's attitude was, "well, IF that happened..." This was the proverbial last straw. It *did* happen. The staff member did drop the ball. I don't need to add gaslighting to snark and blame in these interactions. I wish they'd just apologize and MOVE ON. Just be professional. No need to deflect and argue because you made a mistake. If I were one of the veterinarians, I'd be MORTIFIED that my staff was acting this way. The care here is not fantastic enough for these draining interactions.

In May I needed to euthanize my girl unexpectedly. Typically I took her to a veterinarian in Ocala,…read moreFL so I didn't have a regular vet here. Last minute I called CAH to see if they could get us in and free my girl from pain - they did get us in. Not only did they get us in, they made us feel safe and cared about. Never once did I feel like we were unwelcome or an inconvenience. The kindness and care was genuine and sincere, a gift my girl, my daughter and myself needed desperately. I would highly recommend Companion Animal Hospital.