Prompt, good communication, reasonable, nice locksmith. Been around a long time and still my go to for a locksmith. read more

Great personal service. Very friendly workers. Huge inventory of key blanks. I'll definitely be using Harrison Lock and Key in the future!

Went to 3 other places to have my keys copied and Harbison's was the only one that could help! My copies did not work at first so when I went back, they were nothing but helpful and made sure that I was taken care of. Very honest and kind team. I would definitely trust them again. read more

These guys are total pro's. It does not make a bit of difference what you buy or home much your purchase is. I had the simplest of simple requests. A replacement lock for a condo's mail box. You would think that is an easy fix. You would be wrong. I took me three tries with Amazon. Then I gave up and tried Harbison. The First lock did not work, not their fault. I went back for the other lock choice. That took back the first lock even though I said it was my fault. GREAT company, I highly recommend them. Thank you guys for all your help. read more

Quickly and efficiently re-keyed my new home. Service technician was prompt and thorough.

Great company. We just moved from North Carolina and the moving company lost the key to our 125 year old armoire. Harbison was actually recommended by another locksmith. They were able to come within the week and got it unlocked within 5 minutes, then took the part to the shop where they made another key and brought it back a few days later. They were quick, efficient and professional and I highly recommend them! read more

Cannot say too much good about this firm. We were locked out of our house with a nonfunctioning lock. All of their field technicians were out on jobs and could not help us. However, they sent a technician who works in the office to help. She came and did an excellent, professional job. Thanks for helping us in our time of need! read more

Great service. Called before they came like I asked. Knowledgeable, quick, accurate. Happy to have good service.

Took what could have been a very expensive replacement of locking mechanisms and hardware and fixed the existing at a great savings. Understood the urgency and addressed that too read more

Harbison is always great. I came 10 minutes prior to close with a not-normal key that needed copying, and they did it with no problems. I'd had it done at Lowe's, and the keys didn't work. Prices are good, and service is unbeatable. One of the workers was giving great home security advice to a single woman who was waiting on her keys to be copied. These folks are super knowledgeable. Hours are not the most customer-oriented, but I can work within them! read more

We've always been pleased with the professionalism, speed and attention to detail we've experienced in all of our interactions with Harbison. Living in an older house, we seem to have issues from time to time with older fixtures, etc. Yesterday one of my locks simply stopped working and I could not unlock the door from the inside or the outside. Luckily one of the techs had some time to come help and in less than an hour we had a new lock and some peace of mind! read more

Had a problem with my Sentry fire safe - first the keypad door release failed to work, then the backup key wouldn't get into it. I called three other lock/safe companies, got a consistent story: they'd have to "drill it" (open by force), thereby ruining it and costing me somewhere between $75 and $150 for the privilege. Harbison not only got into it, they had it fixed in 24 hours - now both the keypad and key work, and for $60 plus the cost of the 4 AA batteries it needed! Pure heroism - I drove away singing. The tech gave me a wonderful tip too: "change the batteries out every time the clocks change for daylight savings time". That's a great reminder for a lot of seasonal jobs (smoke alarm batteries, cleaning gutters, etc) around the house. His "tip o' the day" alone was worth the whole hassle with the safe. Open Mon-Fri 8-5, very professional and reasonable full-service lock, safe and security business since 1979, with a nice selection of related stuff in their reception area. Located in Homewood, their website is http://www.harbisonlock.com/ read more

I've been here twice and both times the keys were made perfectly! Friendly service with easy access & parking... I've been to other places only to get home to discover the keys don't work!! I just wish we had one of these locations downtown Birmingham... read more

Super nice - I needed a key for a lock - all the originals were lost. They got it fitted in no time at a great price.

Prompt, friendly and professional. Had house rekeyed and sliding door lock replaced for a fraction of what I expected to pay. Brent, the service provider, was exceptionally professional and friendly. read more

We used Harbison to rekey our house recently. They took a little bit of time to get us in, but were so easy to work with and pretty quick. The price seemed reasonable too. Then we got locked out of our house today (our fault). They came within an hour. I definitely recommend them. read more

These guys are great! We remodeled an old house and they helped us get 2 old door locks in working order including fabricating a special part for one of them. Rather than just telling us to buy new door hardware, they appreciate that we wanted hardware original to the house. Also, we called them to open an old armoire when the key stopped working. They weren't able to get it open but I was happy to pay them for their time and the service call. A week or so later they returned my check since they "did not meet our usual standard nor did we accomplish the work requested." You don't often see service like this anymore which is why they have been in business so long! If you live in the Birmingham area, don't call anyone else. read more

I just called Harbison again to let me back into my locked apartment after using them once before in November. The experience was the same - prompt and very friendly. When the lock gave the technician some trouble, he was quick to call the company owner who had helped us in November for advice. It did the trick and we were back inside within an hour of calling (after 8pm). As I said in my first review on Google Places, I would most definitely recommend! read more

After about two frustrating hours of diligent personal efforts by my husband and myself, to retract our deadbolt, it FINALLY dawned on me to call a LOCKSMITH!!! I had already made one call to a friend, 3 calls to Lowe's, texted my 2 sons-in-law, and called a different locksmith who was not available after 5pm! i finally used Yelp to locate this company just 16 miles away. i spoke to the answering service representative who was polite & reassuring. Within 30 seconds, my request to simply speak to a locksmith, was satisfied when DOUGLAS returned my call. He was patient, skillful, articulate, informative, and successfully talked us thru to a resolution for our urgent problem! Bravo Douglas. We now have his contact information entered into both of our phones and highly recommend this company !!!' read more

They are the best! Worth a 20 mile drive there to get the help that no one else wants to give. Always above and beyond.

I needed the exterior locks on my home replaced. Sent pics of my current locks and got a quote by text message. The phone representatives were polite and knowledgeable and responded quickly. The technician was prompt and completed the work quickly, replacing 6 locks within one hour. Best experience with a service company in a long time! read more

I took my two blank car keys to Harbison to have spares made from my original. They cut them, but when I tried to use them on my car that night, neither one worked in my car door or trunk. I went back to them at the end of the week to ask if they could be fixed. They could not be. The man that created them for me admitted that he had cut a section of them too deep. Plus, since I didn't buy the keys from them, they didn't guarantee their work, so I was out of the money I paid them and the keys I had bought. I wish I had been told that they could take my keys, mess them up, and then have no responsibility to fix/replace/refund any of my money. I will not use them again. read more

Very professional, friendly, and easy to work with. Reasonable prices. Able to re-key the house in a timely manner and at a later time in the day to accommodate our schedule. Highly recommend! read more

Had a problem with our front door lock. It was easy to schedule a prompt appointment. The serviceman was nice and efficient. He thoroughly addressed the problem and quickly performed the repair. He seemed a very knowledgable person. read more

We've used Harbison for years and recently had our doors rekeyed. One of the doors was left unlocked by the technician (already a problem) and it was impossible to lock (couldn't lock my house). I wasn't comfortable with having an unlockable door all night, so we called the answering service. I spent 30 minutes "convincing" the technician the door really wouldn't lock - because he really didn't want to drive all the way back to our house (20 minutes) unless he really had to. I was also charged to repair a lock we'd paid them to repair the year before. I thought at the very least, they would refund us on the repeat repair - but I suppose it wasn't worth our business. After calling and talking to the owner I decided that Harbison USED to be the go-to in Birmingham. Next time, we'll look elsewhere. read more