I just went to return some electrical conduit parts and pieces. Fittings were loose and…read moreinconsistent, and then 2 cases so tight that the pipe would not fit into it. Garbage. They're plumbing, parts are the same way. Just a bunch of garbage. Also, the man who I tried to return this stuff to in the midst of returning seven items, he set one item aside and did not scan it back for a refund. Then, he appeared to try to hide it amongst some other stuff, so I wouldn't notice. The joke is on him because he's the same guy who failed to scan two of those same items the day before, and I kept the one that I got for free! I can't stand how much time ace hardware has wasted me over the years trying to sell me cheap chinese plastic that doesn't fit correctly together. Or, treating my wife like she's an idiot when she comes in, looking for paint. They're not really the helpful hardware folks. They're more like condescending half wits. Few of them know any more than the standard layperson.

Absolutely horrendous I paid $520 for a new mower one month ago. It is now going into the shop for…read morea seventh time in a month. Ace will not stand by their product and when my wife tried talking to them the manager laughed at her and said I don't know what to tell you. Sincerely never ever gonna shop there again. PS I am spreading the word about this. I am connected through the milatary community and my brothers and sisters will help me spread the word.

I bought a 5 tier tote rack from Ace Hardware on 10th Ave S. Got home and half the racks were…read moremissing. I took the tote rack back for a refund and they stated I was stuck with what I bought! Horrible customer service! Go to Home Depot instead. Same service at Home Depot, but at least they will refund!

The NW Bypass Ace is usually employees asking you first if they can help you. Their fastener…read morehardware selection is probably the best in town not counting the dedicated fastener outlet up by the base. However and I haven't been here for a very long time, when I went into the 10th ave so store I would walk in and three people at a counter just stared at me as I walked in. No hello or even a smile and there was hardly anyone else in the store as customers! This happened more than once and dont even think of stopping there even now when I am up on that side of town. These idiots that own these places obviously do not care about all the sales they are missing out on and that is true with alot of stores in great falls. great falls used to be great but in the last 20 years at least when I moved us back here, it has been non stop places you dont even care to go in. This is what makes amazon so very very rich! Do you get that store owners in great falls???!!!!!!

I have never been to this place and had a good experience. Every kind of crap from the employees…read moreand as with other reviews, lots of people standing around and not helping anyone. I got tired of telling the cashier that the last time I was there which was around 15 years ago. These clowns do not even care and they know all too well that this has been going on since the inception of this place! Oh well, its your money whoever runs this place but I do not even notice you ever when I drive by going to another store that at least treats customers like their dollars count! Good riddance!

always have the best customer service and help at Great Falls Montana store they go over and above…read moreto help you find a product you're looking for and the paint department is exceptional

Place is a rip off. They don't have prices on most things and when you have them check the prices…read morethey will start around 250% of what you could buy the same tool online for, and keep tacking on "discounts", until you buy it or leave out of frustration. It's like the salesmen don't understand everyone has a smartphone now and can check to see how far off the prices are. Do yourself a favor and get whatever you need overnighted while still saving your arms and legs.

absolutely horrible experience...the old creepy owner keeps following me around like i would steal…read moresomething....this has happened every time i did business there, which will not happen again...the customer service is appalling

Excellent service and a very large selection of tile and flooring. Plus you know that the money you…read morespend is going to a wonderful cause.

We went in to make a donation. Great place with great people doing, what else but GREAT work…read more Super friendly and amenable. I would only say if you are pulling a large trailer (20ft deck-over) of goods like I did, it's a tight squeeze pulling into the donation area. There are what looks like staff vehicles parked on the right in the pull-in making it difficult. The staff did clear some things away so I could get in, but it was tighter than my comfort level enjoyed. I would recommend going thru the alley between 2nd and 3rd Avenue South which would get you close enough to get unloaded I think or consider scheduling them to pick up.