I purchased a greenhouse and the nuts bolts and screws were not in the box. Harbor Freight wants me to purchase the missing items. I sure wasted a lot of money shopping at Harbor Freight. I will never shop there again. If I had even thought for a second that parts included were not included, I would have checked the box. I trusted that Harbor Freight would include all the parts that were listed as included. I will be sure to mention this horrible experience any chance "Harbor Freight" is mentioned. read more

Had what I needed and the checkout lady was really sweet. The old man manager is an ass.

Every other harbor freight in the metroplex was sold out of the 1 man gas auger... I called and drove there almost an hour to get there with traffic, when I got there she had it brought up to the front and said "last one!" Thank you, that was awesome, harbor freight is A+ read more

Harbor Freight Tools - Auger - Hardware Stores Near Me - Mesquite, Texas

If you need tools at a great price than this is the place to go! The only reason I didn't give them 5 stars is because though they do have a decent selection, I feel like they could carry more things (they are somewhat limited). Besides this, the staff is friendly and helpful and the prices are amazing! I definitely recommend this store! read more

The customer service was terrible. There was 1 line but 2 cashiers and only certain people of non color was allowed to go to the second cashier. I felt like I was back in the 60-70's again. I'm so disappointed with their service. read more

I was going on for a a part exchange on a spray paint gun and I want a attended by a rude worker name ALICIA. She was very very rude She asked for my id I held it up to the window so she can see it So she won't grab it because I don't like people touching my stuff and cuz of Covid(germs) And she said give it to me very rudly Once I reached over to give it to her she snatched it out of my hands and she scratched My hand in the process. Then after she had told me Next time don't come here And I ignored it But when she was done with my id she threw it at the counter towards me Then I had, had enough Of her BS so once she gave me my receipt to sighn I was about to give her the pen I was using but I threw it at the ground because she treated me with so little respect I felt so Uncomfortable Then I proceeded to leave and she called back up accusing me that I was stealing Like bruh There was multiple people in line that saw everything HARBOR FREIGHT YALL NEED TO FIRE THIS WOMEN THIS IS NOT THE ONLY COMPLAIN ANOUT HER. read more

I love stores that contain within them at least one aisle of random crap. Harbor Freight Tools has such an aisle, including food dehydrators, can crushers, cast iron pots, dental instruments, electric razors, blood pressure cuffs, toy airplanes/helicopters, solar panels, and megaphones. The rest of the store is populated with the things people probably go into the store to buy like trailer hitches, full rain suits, rakes, slippery pads to put under furniture to rearrange your living room, and a craptastic array of tarps. If you don't like stores like Home Depot and Lowe's because a) they're just too big, b) you don't need to buy wood, or c) you are only there because your boyfriend/husband/father/friend/someone who isn't you had to get a bolt/tarp/bit-type thing, then you'll love Harbor Freight. It's like a two step treasure hunt. Step 1: Find the aisle of shit. Step 2. Browse. read more

Harbor Freight Tools - Hardware Stores Near Me - Mesquite, Texas

Not impressed with this place. No customer service and our cashier was not at all friendly. Prices were good just poor customer service!!

Really poor customer service. People working there are always rude or have an attitude. Good prices but not worth the poor customer service.

If you want a tool that you can use and throw away, yes. If you want to exchange a defective tool, in my case, a C-Clamp broke in 1/2, you are SOL. Even you want an even exchange, the bunch of people who works there could care less. I bought it cash, did not save the receipt, and wanted an even exchange. Anyway, I had spend quite a few $ there, but I shall bring it elsewhere. Customer service is almost non-existent. All the ladies that run the cashiers, smile, be happy you have a job, and not all customer owes you money. The attitude is just horrible. So, buyer beware. read more

I had found a good birthday gift for my husband that he wanted. So I accidentally called the McKinney one. The girl that was on the line was extremely rude and I asked her for the phone number to mesquite. And she cut me off and said she don't have it and hung up very rude then I called the mesquite one is placed on hold for 15 minutes and I had to hang up and call back again. I I think people need to learn proper customer service skills. read more

I love Harbor Freight! This is the best new addition to Dallas. If you need affordable tools that are guaranteed, this is the place for you. Power tools, hand tools, lawn tools, everything you need to finish that project. There's also tons of stuff for the hobbiest too. Every time I go in there I find something I need. Lots of stuff for the house at super prices. There's something here for everyone. While you're there, sign up for the mailing list. They'll send you out fliers with great coupons that add to their already low prices. Every flier has a 20% off any item coupon. Trust me, this place is great! read more

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I always have good customer service. Never have had a problem with this location. Always in stock on the items I want. Most item are easy to find in the stores layout. Don't buy any items that have motors on them. They do not last but most everything else works great. Most item are cheaper then anywhere else. Example they have a work light that is $3.49 and works great and is very bright for the price. I never pay $3.49 for them. If you look in the Sunday paper you will find a ad for harbor. The ad normally has 2-4 coupons. 1 of the coupons is a 20% off one single item. The other 1-3 are get a free item with any purchase (the coupon tells what item you get free). The work light is one of those coupons normally. So I'll buy an item and use a 20% off coupon and a free item coupon. read more

Unless you are right next door to them (which I am), there is not really a compelling reason to patronize this store. There are better options no matter how you slice it: the big chains have better selection at equal or better price and the smaller locally owned hardware stores have MUCH better customer service. read more

The store is great. Tools are ok for something your not going to use a ton. But the customer service from the cashiers is just that. They are only cashiers and have almost no knowledge about tools or customer service. Everyone else was pretty good at there job. I asked the cashiers, "do you have a rebuild kit for those air compressors over there" he said, "what we have is on that wall sir". He didn't even care when I showed him the part that broke on my compressor and that I was trying to fix it instead of just returning it and asking for my money back. Again great store for things you don't need to use very much read more

Been here only once but it was a good shopping experience. The staff person went out of their way to help me out and was genuine about it, didn't act like it wax just another thing he had to do. As for the store, it is your typical Harbor Freight store. However, there are some items they don't stock while other locations do, so make sure you check availability. read more

When life is a little less exciting, and you feel the need to add some danger into the mix, you'll find everything you need for trouble at Harbor Freight. At totally bargain prices too. Love me some Harbor Freight! read more

I went to this store for the first time and came out extremely disappointed in the customer service. Laura checked us out and it seemed like she hated her job. She was extremely rude and unprofessional, making rude comments when the people walking in did not respond to her "hello". As she gave us our receipt we didnt even get a "thank you" or any kind of dismissal. We were excited to come back, however not with the unprofessional customer service Laura gave! read more

I bought a bike pump at Harbor Freight Tools, had to stay in line for 15 minutes, did not check the pump in the store. Turned out it was nor working properly. Not a big deal. I came back, wanted to simply exchange it for a working one. Not so fast. They made me stay in line again. The line was huge! Ok, rules are rules. I stood in line for another 15 min. While I was wasting my time in line, they opened another register and invited there the LAST THREE PEOPLE in line. When I finally got to the register the casher told me "I am closing this register, you need to go to another one." Seriously? She could not tell me that 15 min. ago... or at least 5 min. ago? I finally returned the bike pump instead of exchanging, got ALL my money back because this store will not get any more of my money. I'll take my business to a store where they have more respect for their customers. To be completely honest: they do have cheaper tools, but their tools are not high quality. read more

I have purchased many things in the past, but apparently they have started a membership of some kind recently and on two occasions I have brought items to the register and they were significantly more than the price that I saw posted. when I complained the register operator said "was it on a red tag that said "members only"? I realized it was on a red tag but I didn't see the members only because it was in small print. that was embarrassing and I have decided that there are other options for my business going forward. read more

Needed a few things.Everything was in stock..Line was short checking out..will come again