DO NOT GO HERE!!! All of these reviews let me know we are not alone. I have never written a yelp…read morereview before but this was so bad, that I feel like it's necessary.
Most of the staff were rude and the very few that did care were overworked. Ridgeview made everything worse and I had to nurse my wife back to health upon release. Due to one of the 3 attacks she experienced, we are now drowning in hospital bills and had to replace dentures (6 grand). Taking her to Ridgeview was one of the worst mistakes ever.
Back in February, my wife went here due to mania/hypomania caused by a new antidepressant her psychiatrist gave her. On her first day, she was attacked (the first time out of 3) and taken to the ER. During the attack (punched in the face), she was knocked out, and her brand new implant dentures were knocked out. She was attacked at 11am and they got her to the hospital so late, she had to stay the night. I thought it would be going on their insurance but we started receiving bills a month later.
The staff member who called me to tell me about the attack was completely rude. When I asked what happened she screamed at me, saying "I just told you, she was attacked!!" I asked her "how did it transpire" and she then got frustrated not knowing what the word "transpire" means. I was then told when she gets back from the hospital they're gonna move her out of that unit, the ICU. She got back the next day and they didn't move her and she got attacked again (punched in the face repeatedly by another patient, yet again) .
While she was at the hospital. I got a call from the nurse practitioner for the psychiatrist there. He told me they had no record of my wife's medications. I told him to contact her psychiatrist, made sure he had the number, and then spent the next week telling anybody who would listen to contact her psychiatrist. No one ever did.
After 7-10 days, I was wondering why she wasn't getting better. While there, she was getting noticeably worse. Once released, I found out that they were not only giving her the medication that she had the reaction to but had upped it five times the amount she was taking before going there. On top of that, they were also giving her a very large dose of Depakote. That was to sedating her so much, she was falling asleep in chairs. That med was only hiding the mania. When I looked up the medicine it said do not take if you have "liver or pancreas issues." I was appalled they were giving her that since my wife has had pancreatitis multiple times in the past 10 years and they were all well aware of that. It could've killed her.
She was released on a Monday and they told us she had an appointment with her psychiatrist, the next Monday at 1:30. After a few days, I called the psychiatrist office to see if we could get an emergency visit because of the worries with the medicines. That's when I learned there wasn't an appointment even made. Whichever Ridgeview employee wrote down the date and time for the appointment completely made it up.
Now, just like when she was there, I can not get in touch with anyone. We have all these hospital bills from them not keeping her safe. I have contacted the patient advocate multiple times and wrote an email but have not heard anything back. From reading the newer reviews, she probably has her hands full. The incompetence with this place was so over the top, I'm shocked it is open. Needs to be shut down. A person looking for help, shouldn't be coming out mentally, physically, and financially worse.