My friend recently has to move her mother here. The staff is extremely accommodating, easy to get…read morein touch with, and the older ones who live here looked active with plenty of options to spend their time at. They were talkative and smiled. So that was nice to see. The place was very clean too. Only complaint, was at the end of her hallway there was a very strong cigarette smell. It wasn't anywhere else, which was good to know that it was controlled to only one room most likely. But nonetheless, when you go to her room it was very strong. Good thing was it didn't come into her room. I feel it's definitely worth checking out for your loved ones

Compassionate care is palpable the moment you step in the door. Homelike and with quality care…read more Customer satisfaction scores are at 98% and seeing residents, who once felt lonely, are now now thriving in a vibrant and active community. Solaris offers resort style living at a great value.

When you walk in the front doors of Allegro it it very impressive with all the decorations and…read moreglitz. The assisted living area is beautiful BUT the Memory Care unit is another story. I have found most of the staff here are lazy and do not follow the resident's care plan. The common areas are dirty and dull. Not everything is being done for my father that should be according to his care plan . For what we are paying monthly (approx. $7,000) it is definatly not worth that. The staff will walk into his room not even say hi or ask if him if he would like anything. They promise a lot but there is no follow through. I am constantly in there as my father's advocate. It's amazing how the staff and the administrators will argue that they are right when they're not. Look beyond the pretty and glitzy decorations and think twice before moving yourself or a loved one here.

Just spent a week here visiting our mother. We stayed at…read moreone of their Guest Apartments so we were here 24/7 taking in the environment. Our feelings after the week are: SHOP AROUND. We weren't particularly impressed. This place is ghastly expensive. ($5900 for Un-Assisted Living) Our feelings are, other than the fancy interior, it is mediocre. Most of the staff appear to be in contempt of the residents. The Hot Tub has been broken for two months. Repeated requests to repair it were met with "Our Maintenance staff is Very Busy". Really...? They have THIRTY-ONE empty units. Dinner here was...Pathetic. Our mother was treated beyond rudely by Cindy. She completely ignored us, refused to bring us silverware or water, even though there were only 5 occupied tables in the Dining Room, and most had already finished their dinner. She was clearly "punishing" our mother for forgetting to make a dinner reservation. In a 1/4 full dining room. After 20 minutes of purgatory I finally said something. Her mother/dining room supervisor then took over...with another attitude. When we ordered Baked Potatoes, her immediate response was "We Don't have Sour Cream". Ohhhhkaaaay. In our opinion this place is not managed as well as it should be for the price. We don't feel they truly care about their Residents. It's ALL.ABOUT.MONEY.

I have been using agencies in Florida for the last four years to take care of my elderly parents…read more I have experienced a multitude of problems from untrained, unmotivated caregivers to one who talked my parents into paying her bills. You name the problem. We experienced it. This year I contracted with Senior Helpers and I couldn't be happier. Their employees are professional, trustworthy, reliable and they care deeply for my parents. My mother was hospitalized for end of life issues and she demanded that she be released to go home to be cared for by Her caregivers. She passed away peacefully in her home under the loving care of Senior Helpers. They knew exactly what to do. They brought on additional help at a moments notice. They educated our family on the death process and made my mother's transition very peaceful for all of us. From the office staff, the billing department, the scheduler, to the caregivers, this agency is a cut above the other agencies in the Stuart area. I highly recommend them!

I'm sharing my concerns about Stuart Assisted Living where my mother with dementia was a resident…read morefor over a year. Since the ownership changed within the last 5 months care and the overall environment have noticeably declined. Staffing and care: chronic understaffing, with several instances of missed meals and delayed supervision. My mother didn't have anyone several times to take her to the dining room for lunch and dinner, which I have video recordings of her not leaving her room for those meals. I had a ring camera in her room. Communication not always the best. I wanted her Drs number to talk about her medications and I was denied a few times until I put it in an email. Because of these concerns, I relocated my mom to a facility where she appeared happier within the 2nd day. If your parent needs assistance in a living center do not count on this one. I am posting this review as a warning to others.

I toured several assisted-living's and came to the conclusion that the Wickshire is the best one. I…read morewas not wrong. The staff and the amenities are so far and above everything I saw it's the right choice for anyone. Everyone there is so friendly and accommodating and it's a brightly lit facility smiles abound. Whatever the situation and your loved one will be happy here. I felt so welcomed and enlightened after meeting and working with Wickshire. Nicole is fabulous and will explain everything to the last detail. Highly recommend. I'm beginning to end this is the place for a quality lifestyle.

UPDATE! I met with a person from the corporate office and nothing has changed!! IF YOU LOVE YOUR…read moreFAMILY FIND A DIFFERENT FACILITY!!! HORRIBLE STEER CLEAR OF THIS PLACE! FROM THE TOP AT CORPORATE OFFICE TO THE LIVING FACILITY IS HORRIBLE!!! Once they rope you in and pray on your weakness to find help for your family members and once they get you in, you are unable to get a hold of anybody for anything! The memory care unit is the worst in this facility I walk into see my family member and you see people sitting with no bras on, their pants aren't pulled up all the way, they're sitting in their own urine and fecal matter. This place is horrible. The staff in the memory care unit have such attitudes when you ask them questions about your loved ones. They need to work on communication with family members and show the family members a little respect because it's the family members that are making their paychecks possible!!! At one point, when I went to take my family member out for the day, a resident from the memory care unit snuck out behind me and the staff member was pulling the resident's arm to get her back into the unit! The resident was screaming and I had to step in and handle the situation! Residents should be handled with love, respect and dignity and not pulled at like animals!! The other issue is with the billing department! They slip extra change onto the bill! They debited my bank account with one amount and then the bill reflects that I didn't pay them the amount they debited out of my account but instead they tell me that I'm wrong and I'm the idiot that doesn't know how to read a bill. They nickel and dime you to death, so pay close attention to your bill!! I have asked them numerous times to give me a call and sit down with them so I can explain my issue and no one calls me and no one wants to hear what I'm trying to explain to them, but they do keep debiting my account to get their money! When an issue arises and you try to call the department heads, no one returns your phone calls. When you get tired of dealing with a lack of communication from the facility itself and you try to call the corporate office, they also let you fall through the cracks and do not return calls either. This place really needs to be turned into the state of Florida regarding their care for patients and their lack of attentiveness to family members and their constant over billing and refusal to correct it. There are so many other issues with this place as well. They overdosed my sister and didn't know how to care for her. They had the tenacity to ask me what they wanted them to do. I told them to send her to the hospital. They have no protocols in place if there is something detrimental happening to your loved one. The staff seem to go into blame mode instead of focusing on the patient in need!! I took down my original post that actually detailed what happened to her because I promised the executive Director of the Wickshire that I would take it down until another incident evolved. That is why I am making this post. The sad part is: I shouldn't have had to write another post!! My concerns and questions should have been addressed after the first incident!!! Key points here: 1.They have no respect for your loved ones-they do not care about the dignity of your loved ones!!!! 2. Staff sit in the office on the Memory Care Unit and talk to family or just play on their phones or computer! 3.If you ask staff a question, they seemed to be bothered by your disrupting them! 4. Also when you take your loved one out for the day from the Memory Care Unit, the med techs DO NOT fill out the forms of what medications you are bringing home with your family member! They expect the family members to fill out the paperwork for them! 5. This facility and staff are more eager to blame instead of finding a solution to the problem. 6. The lack of communication runs rapid from the corporate office down to the facility level. 7. They over bill. 8.This place needs a complete overhaul from Corporate Office down to facility level!

My mom resides there and it has been a nightmare since the beginning. The CNA's never answer my…read moremom's call bell and she ends up waiting for a long time. I'm always scared if it's an emergency and they don't show up in time. The management there is horrible and only cares about the money and not the residents. The exception to the management is the awesome nursing supervisor who has been so professional, helpful and kind since we moved in. She has gone out of her way to help us and she is the only reason I have kept my mom there for so long, but unfortunately she has recently quit because of the corrupt management there. I will be moving my mom out of this facility as soon as possible!

First off let me say I actually do like the Gardens; the COVID has not helped. My mom has dementia…read moreand has been staying on the ALF side. At the end of April she had a stroke, she returned but to the SNF side for some rehab. She wants to go back to the ALF side; she keeps trying to 'escape' because she wants her ALF room back. Every time I talk to someone (when I can get them to return my call haha) tells me something different. There is NO communication with the family. I finally find out at the end of her 100% covered SNF days that I could have refused and had her back on the ALF already. My mom can walk by herself, feed herself, dress herself, bathe herself; her dementia memory has always been there and I will admit has exacerbated, but it would not be as bad if she were not on the skilled nursing side as she is bored and COVID isolating her family has not helped the situation! She wants her room and her recliner. Kristi is wonderful and about the one that has communicated with me almost immediately. The social worker has tried. The rest of the management I am not impressed with, I will admit I did not need them before so I was not aware.