Well, on the plus side, Harbord is open Saturday later than anyone else in Sidney. On the negative side, the staff at harbord always has a problem, always has something to complain and whine about. I have visited their Sidney location 45 minutes before closing time, with two staff working, and no other customers around only to be told that the fifteen minute transaction can't be completed because it was too close to closing time. I have to apologize in advance to my customers when I send them for insurance on a Saturday afternoon, and they always look at me and wonder, how bad can it be?? Next I get the negative feedback from my customers and it's always the same. They're not friendly, and they don't want to help. My customers are turned right off and vow never to go there again. Its a miracle they're still in business. It's not the staffs fault they give horrible service, it's management's fault. They need a wake up.
It takes a long time and a lot of work to make happy customers, but all it takes is one bad experience to sour the pot. In this case, it's a routine occurrence. read more