WOW!!! Such amazing service. Very professional and courteous staff working together; the person…read moreI worked with went out of their way to make taxes easy and comfortable for me. They were able to clearly explain why I owed taxes for the year, and suggested practical ways for me to have a refund (or at least not owe) in the future; something TurboTax was never able to do for me. Highly recommend this company.

I reached out to them to get a consult and had a meeting scheduled but they never called me. I have…read morechosen a different company. I didn't appreciate my time wasted like that.

As an elderly woman living in Sooke and not driving, finding someone to help me with my taxes was…read morenot easy. I am glad I discovered Sterling Stanford. I was able to courier my documents to the office, and when the taxes were done I was able to sign on line from home and to pay electronically. During my telephone and email conversations I found everybody very courteous and patient with my questions. I feel so grateful for having discovered them, so I won't have to worry about where to take my future tax returns. Being able to complete the task from home was very convenient and gave me a sense of independence. I recommend them with all my heart.

Belinda was amazing and very helpful with both Business and personal taxes. Very knowledgeable!…read more Highly Recommend!

If you use them for PAYROLL SERVICES you should read this as it may affect your business:…read more We used H&R Block for payroll services and identified what appears to be a significant vacation payroll calculation issue affecting our account that may have persisted for approximately 15 years (after 5 years of employment in BC, vacation pay increases to 6%). After discovering the issue, we escalated it through both the local office and district management (Jeffrey Zhang) and requested a formal corporate review on why they had not adjusted this. While the matter was acknowledged and I was informed that legal had been consulted, I did not receive an explanation of how the issue occurred, why it went undetected by their Master Tax Professionals for such an extended period, or what internal review processes were undertaken. Despite repeated requests for escalation and clarification, the matter was not progressed to a documented corporate review, nor were the underlying concerns directly addressed. At this stage, my concern is not only the financial correction itself, but the lack of transparency, escalation, and meaningful investigation into a long-standing payroll discrepancy within a professional services context.

Fast response! Great service! Very knowledgeable! Wonderful person!…read moreThank you very much for your service!!!

From the owner: "Complete Tax Preparation Service From simple returns to complex portfolios, we provide…read moreprofessional tax preparation for all situations. Our comprehensive service adapts to your specific needs." I also offer a mobile service for those in independent living communities

I love these folk! My tax advisor Brenda has given me lots of great advice, that's gone well above…read moreand beyond the expected basic tax-service. She is incredibly helpful with my many questions and always helps to make me more informed on everything to do with my freelancing and individual taxes. As a woman with only a basic understanding of personal finance, working with Brenda has been really helpful. She's even called the CRA for me when I didn't understand and email I got from them. They are also affordable, and I paid a much more doable rate than I ever did for half the service in Vancouver. Thanks so much. Highly recommend! Also, I just noticed that they have a bunch of 5 star reviews that yelp has hidden, don't know what's up duty that.

Not having used them before, I emailed someone named Brenda at Pain Free Tax, asking if she had a…read morePTIN number(needed for anyone being paid to do cross-border taxes) and any other credentials that would allow me to feel safer sending past tax returns to a complete stranger, since they would include my social insurance number, social security number and much more in the way of sensitive personal information. She assured me she had a PTIN, and asked if a video meeting would reassure me(I live in a different province). I reiterated that the credentials would help me to go forward, in a friendly manner, as I felt a bit uncomfortable asking. This is what she emailed me back(draw your own conclusions - it certainly told me enough): "Good Day Audrey, I cannot  provide you with my PTIN number via email- It is like your tax data- confidential information. You seem to have significant hesitancy around this process. At this point we have decided to decline to provide tax services for you." Brenda Bryant PS: it appears that they're using stock photos in their reviews?!

After I moved to Canada to be with my wife I found out, right before tax season of course, that I…read morewould be required to fill out two formsone for the United States and one for Canada. I've had enough trouble with just one tax form so the thought of doing two was terrifying. Thankfully help arrived in the form of an accountant from Schell & Associates (http://www.schellandassociatescga.ca/) . With his help the taxes were paid and I could stop worrying about them.

Outstanding accountant and friend. He has been a real life saver over the years and I will happily…read morereturn to him year after year. Would happily recommend to anyone.

Great service. Thanks for handling my cross border tax needs. Alex is a great accountant who…read moreprovides clear advice.

Alex is great at proving clear advice in a timely manner. He truly cares about his clients!read more

I had a terrible experience, paid an incredibly high price for a lot of disorganization, confusion…read moreincluding plain old math errors -- like the numbers literally weren't calculated correctly -- resulting in apologies, blaming their mistakes on lack of focus due to the death of their pet.

I reached out to Creative Money in 2016 for my first financial planning session as an adult. At the…read moretime I was in a new job as a contractor and really needed help with planning. Mindy was great, walked me through a plan and i was headed off to the races. I'm not sure I really understood it, but I rolled with it as best as I could. Fast forward a handful of years later and I wanted to revisit my plan. A lot changed from job to income and I needed something new after selling some real estate. The 2nd experience wasn't quite the same for a number of perspectives. What hit me the hardest was hearing what was said about my situation behind the scenes after my first consultation with Mindy. The planner (Sam) actally said outloud they didn't believe I could make something happen with the previous plan. Guess what, I did do something. Now I'm in need of another plan after an unexpected windfall, but don't trust the experience won't be the same. The other part I don't get is why it was suggested to open a brokerage account (which I did based on the plan) when playing the stock market is not something I do or comfortable with. Anything having to do with stocks and the market scares me and I'm very uncomfortable on any financial site outside of a bank. Nothing makes sense and vocabulary is vague. I expressed my discomfort in this area and needed a lot of hand holding to execute moving funds and opening a brokerage account. I still don't understand this one, but I did it based on a recommendation. Now I am sittiing with a brokerage account and it's doing nothing because the thought of it just paralyzes me. While the set it and forget it method is great concept in theory, it's only as good as the plan and the clients ability realistically execute. Although the 2nd plan was a great idea to retire at 62, it had zero reality of lifes unexpected changes. Good Luck!